Business ProfileforPure Daily Care

Company is manipulating reviews on Amazon. All reviews 1-3 stars claim defective product or excessive heat not temp regulated as advertised. Advertised product without disclosing the new device being ordered was used or refurbished. Widely distributing defective products that are dangerous, products are causing injury 1-3 degree ***** because device does not regulate its temp heating water to extreme high temperatures. Reviews on other sites than Amazon that sell this brands products rate the product 1-3 stars majority reporting defective device and device clearly used. Company denies any refund and ignores consumer complaint of defective device. Company disables their customer service line leaving their only form of contact a service email they claim will be answered. The product I order was nanotech 1 -3 facial steamer. Ordered may 28, received by 4 pm may 29, clearly indicated device was used and using it once that night. Immediately not working as advertised taking 8 minutes for steamer to heat, producing a thin Stream of steam that was not consistent, constantly breaking apart. Steam stopping completely and starting a few moments later in a total different direction. And started spitting scalding hot drops of water onto face and hands and steam was also way too hot to put face into. Used it a second time may 30 having the same issues taking too long to heat, heating too much, spitting droplets 10x more. Having to cover my hand with a towel to turn it off No wasnt user error, only used distilled water, never filled tank more than 1/2 way and emptied reservoir before putting in tank. May 30, around 3pm started 3rd use. This time was different because the spitting turned into solid streams of hot water projecting out, then water began bubbling at the top and completely erupted pouring out scalding water until it was empty. The water was yellow and left a huge stain on my mattress. Confirming it was used bc the timescale build up. Was able to record vid