3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Stay A
1 star01/10/2024
My Experience with Pure Daily is quite bad. I purchased the high frequency device and hardly used it. When I started using it recently, The comb doesnt work. So I reached out and they said its past warranty (by 20 days) .. though I am a frequent buyer there is no courtesy. I accepted the fact and ordered the spare items which didnt get delivered.. instead resending the product or issuing the refund.. they are asking me to submit claim with **** being a customer, why would I go thru the hassle of placing claims and all.. It was mentioned, that the item was kept in the mailbox and it isnt there. So, its the companys responsibility to check what happened and issue refund or resend the products. This is the last time .. No More Pure Daily Purchases .. super disappointing..
Pure Daily Care Response
02/01/2024
Hello, We issued you a full refund, and you are more than welcome to keep the items.Have a nice day!Review from Helaine N
1 star08/12/2022
Re: AquaSonic Black Series Ultra Whitening Toothbrush 0 ADA Accepted Electric Toothbush 0 8 brush heads & travel case - Ultra Sonic Motor & Wireless Char. Bought from Amazon.com with my Amazon Prime Chase credit card. Order place 6/30./22. I opened it an charged it 24 hrs per instructions and it did not work properly so I charged it a couple of days more. I used it about three weeks and it finally just died, no power at all. I charged it and charged it. I was and am getting over an illness and surgery, could not drive to return it. I called Amazon who said there was a 30 day return policy and I just lost my total of $42.75. I have tried to contact the "sold by" company on the receipt. There is no phone # listed and the website is difficult to manage for me. It also says there is a 30 day return policy though. I only used the product about three weeks and it never worked properly and then died. At first, I did not know what to do after calling Amazon. Then I noticed the small print that listed the seller. This was awhile after not knowing who the seller actually was other than what I thought was Phillips Sonicare (who I also contacted by phone to no avail since it is not their product. What can I do to get my money back or a product that works from the company.Pure Daily Care Response
09/18/2023
Hello,
It seems that you are reviewing the incorrect brand. To solve this issue, we recommend contacting Aquasonic customer service.
Thank You
Review from Samantha S
1 star12/28/2021
Their products are dangerous and do not include proper warnings that would prevent bodily harm.
Recently received their steamer as a gift and ended up with second degree burns on my arm. Check out their Amazon reviews; many people reporting the same issue with no response from the company.
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