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Business Profile

Fabric Store

iFabric.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for iFabric.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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iFabric.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered fabric (order#****** back in March 2022. They emailed with confirmation of the order but never shipped the order. I emailed them a month later and they responded saying it would get shipped the following Tuesday. That was in April. I still have not received my order and now they have disconnected their phone number and don't respond to emails. They charged my credit card for the full amount.

      Business Response

      Date: 04/06/2023

      Hi

      The order was refunded.

       

      Thank You

    • Initial Complaint

      Date:05/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my orders 3/17 (*****) $154.62 & 3/20 (*****) $187.08, they took payment at the time of the order 3/29 Requested Update since I had not received a shipping notification 3/30 Was told BY iFabric that "..both orders have been processed and they will be shipped out on Tuesday." Tuesday would have been 4/5 4/6 I sent another email requesting the status since I had not received any shipping notification for the orders. 4/11 Sent a 2nd Request for an update since no one responded. 4/13 Received email from iFabric stating "your orders will be shipped out asap." 4/13 I replied back for additional information as to what "ASAP" means. A few days, weeks months, etc. NO RESPONSE RECEIVED Since I have not heard anything back from iFabric I told them to officially CANCEL BOTH ORDERS. 4/23 Sent email with all the above information. NEVER heard back 4/29 & 5/1 iFabric sent email for me to review my purchase. Thinking that meant the order had shipped, I waited until yesterday 5/25 Emailed again, NO RESPONSE 5/26 Called but phone # not active, Did their "Chat" form (no response). Posted on their ******** page my summary and have now officially filed a complaint. At this point I want a refund for the total of $341.70 or immediate delivery. Thank you.

      Business Response

      Date: 04/06/2023

      Hi

      The customer was refunded.

       

      Thank You

    • Initial Complaint

      Date:05/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made order online in February 19,2022 it told me my items would be delivered 5-7 days which it never came I tired calling them the number is disconnected so I emailed them 3/2 asking where my order no response so I emailed again 3/10 and got a response of an email with apps tracking number whish I responded asking to stop shipping and return package back to them and ask for a refund because my event came and went and it was almost over a month since I placed the order so 3/28 I received email from ups which I called them and told them to return package back to Ifabric and they stop package but it still got delivered to my address so I called ups back explaining that I had stop this package from being delivered and the whole situation with them so they sent a *** driver to pick package up and now ups lost package and cannot get in contact with Ifabric so I can get refunded my money because it will get sent to Ifabric instead of me.

      Business Response

      Date: 04/06/2023

      Hi

      The order has been delivered.

      Thank You

    • Initial Complaint

      Date:05/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ORDERED FABRIC BELOW ATTACHMENT Apr 08, 2022 XXXXX POS PURCHASE 04/XX XX:XX IFABRIC XXX-XXXXXXX ** XXXXXXXX XXXXXX ******* i HAVE NEVER RECEIVED MY PRODUCT. I HAVE A TRACKING NUMBER BUT NEVER MOVED.I HAVE EMAILED SEVERAL TIMES WITH NO RESPONSE. I JUST TRIED CALLING AND THE NUMBER WAS DISCONNECTED. CAN YOU PLEASE HELP COMPANY WEBSITE IS IFABRIC.COM

      Business Response

      Date: 04/06/2023

      Hi

      The customer applied for a chargeback and got their refund.

      Thank You

    • Initial Complaint

      Date:05/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order for fabric, I attempted to contact the company to get info on estimated shipping after not being able to contact them by the phone number listed. I attempted to email them 6 different times. I asked them to cancel my order, no response. I was leary about shopping for fabric for a prom dress based on lack of communication so I went to a local fabric store which was more expensive yet I was able to see the fabric. I still can not reach this company and no other communication is available other than email. I would like a full refund. I also paid for expedite shipping.

      Customer Answer

      Date: 05/31/2022

      As of today May 31,2022. The item i order and paid express delivery still hasn't arrived. No contact from company and information provided. I believe this product was never sent and I've been scammed out of my money.

      Customer Answer

      Date: 05/31/2022

      ***Document Attached***

      See Attachment/File: Screenshot_20220531-225053_Yahoo Mail.jpg

      Business Response

      Date: 04/06/2023

      Hi

      The refund was provided.

      Thank You

    iFabric.com is BBB Accredited.

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