Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an annual subscription in Feb 2025. ********* subscription in March 2025. Received the summer box on May 15, 2025. Contacted Fabfitfun through their online text resolution. Spoke to Fern. She said she would cancel the Fall and Winter boxes, and provide a 50% discount on the summer box and that this would be confirmed by email. No email received. When I go to their website, it shows my subscription ending in march 2027. There is no way that I agreed to a two year subscription! I dont want any more charges put on my credit card by Fabfitfun.

  Business Response

  Date: 05/22/2025

  FabFitFun apologizes for Jennifers experience. ******** purchased an Annual Membership in February of 2025, prepaying for 4 seasonal boxes. ******** canceled their membership in March of 2025. FabFitFun informed ******** that their membership has been canceled and that canceling their membership prevents future renewals but does not provide a refund for prepaid boxes. ******** can expect to not receive membership charges moving forward unless they reactivate. On May 15th, 2025, FabFitFun processed a refund for their prepaid, unshipped Fall 2025 and Winter 2025 Boxes and a partial refund for their delivered Summer 2025 Box. FabFitFun sent a refund confirmation to ********** email address on file. FabFitFun will continue to assist ******** if they have any additional questions or concerns.

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I belonged to a subscription service. They have charged my credit card for items I did not order. They claim I ordered luxe items but I did not.

  Business Response

  Date: 04/29/2025

  FabFitFun is sorry to hear about Sheryls experience. On April 24, 2025, ****** contacted FabFitFun via SMS regarding charges for Luxe Choice and Additional Choice items in their Summer 2025 Box order. FabFitFun explained that Luxe Choice is available for members who want to increase the value of their box by selecting an upgraded item in a specific category, at an additional cost, but still at a great deal compared to retail. During Customization, these items are marked with a 'Luxe Choice' label and a sticker indicating the extra cost. FabFitFun offered to help modify Sheryls order by removing and refunding the Luxe Choice items upon request. FabFitFun believes this concern is fully resolved and will continue to assist ****** with any additional questions.
  

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My annual subscription was billed before my annual review date. I put in a dispute with ****** and they resolved it and FabFitFun ended up winning. I was fine with that. ****** closed the case and sent information to myself and FabFitFun. I was under the understanding that I would then receive the 4 boxes that I ended up paying for. FabFitFun closed my account without my knowledge and I have not received a box.

  Business Response

  Date: 04/22/2025

  FabFitFun apologizes for ********** experience. ******** disputed the invoice associated with their Annual Membership charge. FabFitFun won the dispute and has processed a refund for Samanthas Annual Membership charge. FabFitFun will continue to help ******** if they have any additional questions or concerns.
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/30/25 I received a box from this company, even though I cancelled my subscription in 2022. They apparently had my credit card on file and they decided to start my subscription again. It was cancelled over two and a half years ago.I do not want this subscription again. Cancel me and send me a check ***** *****

  Business Response

  Date: 04/01/2025

  FabFitFun apologizes for Lindas experience. ***** contacted FabFitFun regarding their membership and an order they received. FabFitFun explained to ***** that their active membership had not been canceled before ******* billing date and renewed as a result. FabFitFun canceled ****** membership and processed a refund for the remainder of their prepaid, unshipped boxes associated with the Annual Membership charge on April 1st, 2025. FabFitFun will continue to help ***** if they have any additional questions or concerns.
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a FabFitFun box since they were running a deal for a free box. I went to their website and filled out some information about my interests. The box was supposed to be free with no charges ion my account until I decided to go along with their monthly subscription box. I was charged 2 large amounts within minutes of me just looking at their site. One for $152.36 and the next one for $237.69. Both were processed through my ****** account then my ***** ******** which overdrew my account. I filed claims with both ****** and ***** and have yet to receive any resolution on my cases. I did NOT receive any box from them nor tracking number. Just a confirmation of order which I never placed. I am very disappointed in how they do business by charging people the wrong amounts. I canceled any further charges with this company on March 6th and on March 10th they put both transactions through my ****** and ***** accounts again! After I canceled on the 6th. I want my money back for items I will never receive and canceled.

  Business Response

  Date: 03/18/2025

  FabFitFun is sorry to hear about Teresas experience. ****** signed up for the Annual Subscription on March 6, 2025, and successfully applied a promo code upon signing up to receive a free gift mystery bundle, which was set to ship with their Spring 2025 Box order. FabFitFun did not receive any communication from ****** after filing a credit card dispute on March 10, 2025, for the charges. On March 11, 2025, FabFitFun sent a follow-up email to ****** in response to her BBB complaint, confirming the promo code applied to their order. In addition, FabFitFun provided the tracking link for Teresas Spring Box order and explained how their sign-up process worksincluding the charges under Teresas account. As ******************** is a subscription-based service, members are required to enter their billing information during the signup process before any charges are applied. FabFitFun informed ****** that, while a dispute is ongoing, no account actions can be taken until the dispute is resolved. FabFitFun offered ****** a few options regarding their Spring Box order and assured ****** that once the dispute is resolved, their account can be reopened to perform any necessary account actions. ******************** remains committed to assisting ****** with any further questions or concerns.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them repeatedly to quit sending me emails. I receive emails weekly with them trying to get me to renew a subscription and charge my boyfriends credit card. I was told they would remove my email from their system. They have not. Plus, my friend does not get any of these emails. All I want is no further contact from them. This is harassment! Please help. Thank you.

  Business Response

  Date: 03/11/2025

  FabFitFun apologizes for Jenn's experience experience. FabFitFun confirmed that the email Jenn provided has been unsubscribed from FabFitFun's mailing list. FabFitFun will continue to help Jenn if they have any additional questions or concerns.

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box from FFF. The box was fine but i didn't want to subscribe to another month. When they charged me again i reached out and asked, they cancel and disputed the charge with my amex card. They then fought the dispute and took the money. I then asked since they took the money then send the merchandise. They did not. they then charged me AGAIN. When i reached out they refunded me ONCE. So, now i have been corresponding with them for 3 MONTHS just to get either my money back or the merchandise. They asked for all my bank statements showing i cancelled the dispute (which i did and sent to them). They then asked i give them 10 - 14 days (which i did). They made me jump through all these hoops and i still got nowhere. It's just not right and every time i reach out they apologize and say that they've emailed "the appropriate team" and "appreciate my patience". I have completely run out of patience and just want a resolution. It's not much money but it's the principle. They think if they put me off that i will give up.

  Business Response

  Date: 03/13/2025

  FabFitFun apologizes for ****** experience. **** reached out to FabFitFun regarding their Winter 2024 Box. **** disputed the invoice associated with the Winter 2024 Box, resulting in the order being canceled. After the dispute had been resolved, FabFitFun re-opened ****** account and shipped a Spring 2025 Box on March 5th, 2025 instead of shipping their canceled Winter 2024 Box. FabFitFun will continue to help **** if they have any additional questions or concerns.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has to do with the Luxe Home Decor Bundle paid for on 01/30/25. The bundle included a pair of shelves with a FabFitFun value of $69.99, an Unhide blanket at $50, and a Living Smiles vase at $30 (the **** value for total bundle is $368). The Shelves were damaged and didn't have screws. I wanted a replacement, but was given $51 credit ($41 for the shelves and $10 for the trouble) which is unacceptable. You came up with the $41 by dividing the $122.46 total by three because there were three products. That's saying the $70 shelves have the same value as the $30 vase, which they don't. If I were to add the three items together based on FFF prices, it would be $30 vase + $50 Unhide + $69.99 Shelves =******. So, 20% of the price is the vase, 33% was the Unhide, and 47% was the shelves. If my total paid for the bundle was $122.46, based on percentages, that's $24.49 for the vase, $49.41 for the Unhide, and $57.55 for the shelves. The other issue is the Unhide. I agree the color on the label matches the name on the description rosy. The issue is the fact the blanket looks nothing like the picture used in the ad. The pictures are what we use to decide whether to buy something. I needed a more pink blanket, and got a beige one. The excuse the blanket looks different because of lighting is unacceptable. The picture should accurately represent the **********, the Unhide and Shelves should be 49.41+57.55=106.96. If you subtract the $51 you already added to my account, I should get another $55.96 credit added to my account. I have been going back and forth with **************** for over a week with no proper resolution. I'll include pictures of the blankets again to show what I got versus the color in the pictures. Using a picture that doesn't match the product is false advertising. I was offered the option of sending FFF the blanket with me paying shipping, but they will not disclose the amount I would get as a refund. Ill include a picture of that offer.

  Business Response

  Date: 02/26/2025

  FabFitFun is sorry to hear about Valeries experience. ******* reached out to FabFitFun on February 11, 2025, regarding items they received from the Luxe Home Dcor Bundle in their Spring 2025 Add-Ons order. FabFitFun explained that while some items may be re-stocked for future sales, the damaged item ******* received was no longer available for replacement. As a result, FabFitFun issued a Shopping Credit as compensation, instead of a replacement. In addition, FabFitFun apologized for any confusion regarding the color of one of the items ******* received. On February 20, 2025, FabFitFun followed up with ******* via email and provided a resolution regarding the Luxe Home Dcor Bundle. FabFitFun remains committed to assisting ******* with any further questions or concerns.

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fab fit box product came in mail everything in box was damaged all the liquid in of the containers had busted openwhat a waste of money I had to trash the whole box and the product..Im very disappointed in this company .i had already cancelled my membership from the first shipment because it wasnt worth the money

  Business Response

  Date: 01/31/2025

  FabFitFun apologizes for Pamelas experience. ****** contacted FabFitFun regarding an issue with their Winter 2024 Box. FabFitFun explained to ****** that not all of their customizations were available for replacement due to availability. FabFitFun processed a refund for Pamelas Winter 2024 Box. FabFitFun will continue to help ****** if they have any additional questions or concerns.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I created my account on October *******, made my selections and provided my credit card information - I experienced issues with getting email notifications that everything went thru properly so I tried to log in to my account to confirm everything was fine. They system indicated i did not have an account. Contacted customer service via chat, email and telephone and was directed to create the account again as they were 'experiencing technical difficulties due to the large volume of transactions' that were occurring at this time. I was hesitant because I did not want to be charged twice on my credit card. They said - 'rest assured we confirmed there was no account created in my name and my credit card will not be charged twice.' I TRUSTED Then my credit card bill arrived - I was charged $397.06 twice. I contacted the company and tried to get the second charge removed - even sending scans of my credit card bill for proof. They denied this was happening and wanted to negotiate with me to have me pay for just 1 box of the 4 for the second charge. I refused - i did not ask for 2 accounts just one. Finally, after weeks of back and forth I disputed the second charge with my credit card company. And similarly to the report from someone else i was no longer someone they would communicate with until i dropped my dispute with the bank and told it would take 90 days to resolve. I am now locked out of my account that I did pay $397.06 for - I only disputed the second charge not both. Current status is this company is denying me access to the account i did pay for associate to my working email address ***************************** They are impossible to deal with if you are disputing a charge and people should be warned.

  Business Response

  Date: 01/29/2025

  FabFitFun is sorry to hear about Christines experience. ********* first reached out to FabFitFun on October 30, 2024, regarding issues with logging into their account after signing up for the Annual subscription. FabFitFun informed ********* that no account had been created with the email ********* provided. On November 17, 2024, ********* contacted FabFitFun again, noticing two charges on their credit card statement. Upon investigation, FabFitFun found that the second charge had occurred due to a typo in Christines email during the sign-up process. As a result, ********* disputed one of the charges with their credit card company. FabFitFun explained that, since the account had been closed as part of the dispute process, no account actions could be taken during this time. On January 23, 2025, FabFitFun followed up with ********* via email, confirming that their account under the correct email address had been reopened following the dispute resolution. The funds from the dispute were also returned to *********, and FabFitFun issued a refund for the charge associated with the incorrect email. FabFitFun believes this concern is fully resolved and will continue to assist ********* with any additional questions.

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note that they refused to resolve the complaint until I made a BBB complaint - once that happened they resolved my issue almost immediately.  They indicated what happened to me should not have and that they will be using this as a training example for their staff.  Am I satisfied this is FINALLY resolved - yes.  Am I happy that it took months and my having to elevate it to my bank and then the BBB for resolution - No.  
  
  Sincerely,
  
  ********* **********