ComplaintsforWestlake Financial Services
Financial Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon studying Consumer Law according to The Truth and Lending ACT (TILA)in 15 USC 1605 THE DETERMAINATION OF A FINANCE CHARGE (a) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The Finance Charge does not include charges of a type payable in a comparable cash transaction.So if "Cash" Cannot be used in Any Consumer Credit Transaction why do I have to put a down payment on a vehicle, it's actually unlawful, illegal and misleading information that's stated in 15 USC 1640 Civil Liability I have the right to obtained twice the amount of a Finance Charge = $81,340 A down payment does not give or guaranteed me credit,I'm already a creditworthy appliciant in 12 CFR ****** Rules Concerning Extensions of Credit.(a) Individual accounts. A creditor shall not refuse to ***** an individual account to a creditworthy applicant on the basis of ***, marital status, or any other prohibited basis.Furthermore in 15 USC 1602 (I) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. So when I filled out the pre-qualifier application on CarGurus through ********* Financial my credit card or social security number was ran I need to received my benefit! and sign a Purchase Agreement along with the Title and Insurance included...I honestly deserve a Brand New Vehicle I'm willing to negotiate Futhermore in 12 USC 412 Appliciation for Notes; Collateral Required So the application actually pays for the asset of getting a vehicle with the finance company depositing the application and obtaining the principal and interest...Business response
06/26/2024
****************,
We do not negotiate the price of the vehicle, that would be up to the dealer, We are not a party to the sale, only the finance company who would finance your loan if you were approved. Please reach out to the dealer with any further questions and/or concerns.
Initial Complaint
06/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been fighting with them since filing my Chapter 13 in 2019. They were supposed to fix the incorrect information on my credit report. I received a letter stating this recently. I just looked at Experian after a dispute and now Westlake posted my vehicle was a charge off and I was late 7 payments or 60 days. Experian hasn't been helpful either. I contacted Experian Equifax and Westlake credit bureau and my attorney in this last email stating they need to fix thisInitial Complaint
06/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to file a complaint against Westlake Financial Services regarding their reporting of a fraudulent account on my credit report. Despite their repeated assertions that this account is verifiable and accurate, Westlake Financial Services has failed to respond to my consumer dispute within the 30-day window required by the Fair Credit Reporting Act (****).I have also filed complaints with both the Consumer Financial ***************** (CFPB) and the ************************ (FTC) regarding this matter. Westlake Financial Services lack of response is a clear violation of the **** and my consumer rights.Furthermore, they continue to verify and validate a debt and an account on my credit report that is not legally connected to me. Their ongoing actions are causing significant harm and are in direct violation of consumer protection laws. It has been over 62 days since my initial dispute was submitted to the three major credit bureaus and Westlake Financial Services and as of today 6/1/24 this information is still being reported on my consumer report.Thank you for your attention to this matter.Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a closed charged-off account as of October 31, 2023 that just reported a new balance from $1823 to $2489 I thought that closed charged-off accounts couldn't report new balances and plus by the account being charged-off the company wrote a profit and loss write-off statement, I never recieved a 1099c form so to me that means, that would be a 1099c ERROR in negligent behavior, that will be considered an act of tax fraud because when reading the instructions on the 1099c form it ****** explains that a charge off account is an account that has been discharged, canceled or forgiven I want this account removed from my TransUnion credit report for inaccuracies and for tax fraud failure to provide me with a 1099c form.Business response
04/23/2024
Good morning,
We do not show a charged off account under your name, phone number or email address provided. Please provide the account number so that we may assist you.
Initial Complaint
03/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company is a predatory lender charging a lending rate to kids who had no idea what interest rates are. When I went to pay some of the principal in addition to the payment they told me they would apply my money where they saw fit. Even after my daughter paid off the car they are hasssling and lying authentic time frame and sending the lien release letter. We were told 1 week over 2 weeks ago . They also said it could be emailed again a lie. I want it sent over night and they refuse to send another. I want them to compensate for their lies by sending the letter over night so I can sell the car. They keep pushing it off. The car is paid in fullBusiness response
03/22/2024
We are unable to locate an account with your name, phone number or email address provided. Please provide the account number, VIN number, phone number or email address associated with the account.Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid off our vehicle loan on 2/6/24. we were the title was sent out on 2/16/24 and we would have it no later than 2/26/24. No title. Called multiple times and no one can give the same story. Finally, after being transferred to multiple departments, they now claim the lean release was sent out 3/4/24. I called today (3/12/24) because again we still did not receive anything. the story once again changes and now they are claiming it was sent out via **** mail on 3/11/24. I see through the BBB that they have a 1.13 rating. I'm hoping that this business will be held accountable for their mistakes.Business response
03/13/2024
Please provide your account number as we are unable to locate an account under your name, phone number or email address provided.Customer response
03/13/2024
Complaint: 21421362
I am rejecting this response because:
*****************************************************Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently reviewed my credit profile and noticed inaccuracies and/or incomplete information, and accounts that are Un-Verified. According to the Fair Credit Reporting Act, Section 611 (5)(A) of the ****** you are required to promptly DELETE all information that is inaccurate, incomplete, or which cannot be verified.It is also my understanding that Under the **** 15 U.S.C. 5 1681i, every single one even each any or all of the unproven, non-compliant, incomplete, untrue, incorrect, and or unverified aspects of any alleged derogatory accounts must be promptly negated in its entirety or the alleged accounts are to be completely deleted.The FOLLOWING derogatory accounts allegations are either UNTRUE, UNVERFIED, INCORRECT INCOMPLETE, UNTIMELY, NOT MINE, NOT MY RESPONSIBILITY, or otherwise NOT PP COMPLIANT to regulatory federal reporting laws and or standards and MUST be removed immediately The infractions are as follows:Westlake FinancialBusiness response
02/06/2024
We are unable to locate an account with customers name, phone number or email. Please provide additional information such as account number, last 8 of VIN, full social security number, phone number or email associated with account.Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In 2018, I purchased a car that was financed through Westlake Financial Services. ** Cars paid off the balance of the car and westlake failed to provide them with the title. I received confirmation from westlake that the car had in fact been paid off and had also received a reimbursement for the balance. I applied for a car loan and found out that it is still listed as a derogatory **** on my credit after having this matter resolved several times through the BBB. I have letters from westlake stating this matter has been resolved. My claims filed with the BBB are case #s ******, Ref# **-13009156-73608-17-3-200. I have emails and correspondence that confirms this was resolved and paid in full on 10/28/2018. Please help me. I am unable to access the company responses as this case is 5 years old. Thank you for your assistance.Business response
01/11/2024
This is a duplicate complaint. We will respond to complaint #******** within the time frame allowed.Initial Complaint
12/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is *************. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forwardInitial Complaint
12/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this account with ********************. I do not have a contract with Westlake Financial Service. They did not provide with original contract as i requested from them more than once.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,561 total complaints in the last 3 years.
707 complaints closed in the last 12 months.