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Business Profile

Financial Services

Westlake Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Westlake Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Westlake Financial Services has 9 locations, listed below.

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    Customer Complaints Summary

    • 2,102 total complaints in the last 3 years.
    • 805 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute letter

      Business Response

      Date: 04/24/2025

      Hello,

      What is your complaint? We cannot assist without additional details.

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of their customers sold me their car that was not paid off. When I tried to speak to Westlake about the issue, they were rude and did not help me. The person who sold me the car has blocked me so I cannot reach them and this car got re-posed in ******, ** 3/18/25 which included my drivers license, my credit card and all my personal items. When I called Westlake just to get my items they were extremely rude and me they needed to speak to ****** the girl who scammed me by selling me a car that was not paid off. Needless to say Icannot get any of my personal items and they will not tell me where they are located because the police need to know where to go

      Business Response

      Date: 04/21/2025

      Hello,

      We are unable to provide any information or assistance as you are not the borrower on the loan. We suggest you contact the person who sold you the vehicle. 

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never had agreement with west lake finance services! I dont know why are theyre reporting to my credit report! I want a copy of agreement that I made with them! I never done business with them or did I ever took out a loan from them! I request all information about this agreement!

      Business Response

      Date: 04/07/2025

      Hello,

       

      We do not show an account with the amount, email address or phone number provided. Please provide the account number you claim is being reported. 

    • Initial Complaint

      Date:03/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I helped pay off a car loan (terrible one for that matter) for our son in law. We paid directly from our bank on March 6, 2025. On recorded line, we were told we should have title in max of about 14 business days. We have called to check on it several times, every time we were told title was released March 16, 2025 and we should receive by March 26, 2025. We called today, March 31, 2025 and all of a sudden there has been a managerial hold placed on the title for 60 days, as the amount paid was "large." We have never been told this. The company refunded $2.77 (yeah, WOW), so we know the money has cleared. We need the title overnighted asap, as we own the car. We get placed on hold every time we call and are currently going on and hour and a half with this call. We just need the title mailed, as we own the car. Thanks.

      Business Response

      Date: 04/03/2025

      We have already received a complaint from the loan borrower and will respond to them. We cannot provide you with any information as you are not a signer on the account. 

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03-21-2025 westlake financial repossessed my car I immediately contacted them and was told that I have missed 3 payments from January, February, and march I asked to speak with a supervisor as to my knowledge at the time I have sent the payments. When I spoke with the supervisor he informed me that on their end it shows I attempted to make the payments but due to issues with the bank the charge was reversed but there was never an email or attempted phone call from westlake to inform me that the payments never went thru which the supervisor even confirmed westlake never attempted to reach out regarding the matter. Given the situation the supervisor said he will put in a request to fix the situation so I can pay the missed payments and get the car back as of 03/29/2025 I have not been contacted and am still being told I must pay the full amount

      Business Response

      Date: 03/31/2025

      This is a duplicate. We will respond to complaint 23133210.

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were behind on payments (2, to be exact). I contacted Westlake on 2/19/2025. The representative OFFERED to take a payment and defer the 2nd to the end of the loan. She stated we were up to date and that our next payment was due on 3/27/25. I was grateful for the assistance and confirmed that we would resume our normal schedule of payment. On 3/25/25 my car was repossessed. When we called Westlake we were informed that the deferral was denied. We asked them to pull the recording to confirm the info we were given by the representative. They would not. They state we need to pay the car in full to recover. They state we should have called back to confirm the deferral was approved. We did not call back as we had no idea the deferral even had an approval process. We didnt ask for it. It was offered. They disconnected 3 times when we were speaking with them. They take no accountability in helping resolve their mistake. We asked for them to honor the agreement made with their representative. They will not.

      Business Response

      Date: 03/27/2025

      Hello,

       

      You are not an authorized signer on the account therefore we are unable to assist you. 

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has violated **** Law by continuing to report the debt owed when alleged debt was charged off yet upon dispute and request of debt validation pursuant to **** Law along with 9 documents in accordance with ******** and said business did not comply nor investigate and or provide 1099 a to consumer as requested pursuant to FCRA Law.

      Business Response

      Date: 03/21/2025

      Hello,

       

      We do not show any charged off accounts under your name, phone number or email address provided. Please provide the account number you claim we are reporting. 

    • Initial Complaint

      Date:03/17/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt with Westlake Financial Svc. I do not have a contract with the Westlake Financial Svc< they did not provide me with the original contract as i requested.

      Business Response

      Date: 03/18/2025

      Hello,

      We cannot locate an account under your phone number or email address provided. Please provide the account number that you claim we are reporting to the credit bureaus, so that we may attempt to assist you. 

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. the account number for the complaint i filed for is ******** 

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:03/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that a fraudulent account has been opened in my name with Westlake Financial. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: Westlake Financial Opened Date: 6/15/2019 Account Number: ********High Credit: $17,717 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure, along with any relevant documentation related to the fraudulent activity.For your reference, I am attaching a copy of my Identity Theft Complaint as supporting documentation.Thank you for your prompt attention to this matter. I look forward to your swift resolution of this issue.

      Business Response

      Date: 03/10/2025

      We do not locate an account under your name, email or phone number provided. You also did not attach any documents. 

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried getting I contact with this lending institution to no avail. I have paid off my loan and have yet to reserve my ****** it has been almost 3 months and when I try to call all I get is their machine. I know they have love representatives because if I missed just one day of payment they would be hounding my phone non stop. This has been the worst lending institution I have had the misfortune of doing business with. I wouldnt be surprise if they are out here scamming people, I just hope in not one of those.

      Business Response

      Date: 03/03/2025

      Hello,

      We are unable to locate an account under your name, phone number or email address provided. Can you please provide your full SSN, full VIN or phone number/email associated with the account? 

    Westlake Financial Services is NOT a BBB Accredited Business.

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