ComplaintsforForme

• Initial Complaint

  06/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  With the products being so pricey, I used a Memorial Day promotion to purchase a posture bra to the tune of $170. The website offers an additional fee for better shipment tracking which wasnt clear to me as the only way to protect my shipment.After receiving a notification that my package delivered, I waited 3 days for it to appear and when it did not, contacted Customer Support at ********************** for guidance. They said to contact ***** which i did. **** said that the package was not insured and since the tracking number was scanned as delivered, I should reach out to the merchant for replacement or reimbursement.Meanwhile, I received an email from Forme to rate my purchase as this is happening.Today I heard from Forme Support that they will not offer a refund or reimbursement and chalked it up as an inconvenience for me and /that the next time I order from them, I should pay more money for the added shipping / tracking fee.Why on earth would I order from them again? Their customer service is awful.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a product on January 31st 2024. It did not say it was on backorder until after I reached out two weeks later, when they told me it was on backorder. Now they said it shipped on Feb 12th, and hasn't be scanned or moved in 9 days. Absolutely poor business, I spent a ton of money on something and they just took the money and I'm apparently never getting my order.

  Business response

  03/27/2024

  Dear ***************************,
  
  We hope this message finds you well. We are writing to provide an update on the BBB case #******** filed by ***************************** regarding their order with our company.
  
  We are pleased to inform you that the customer's concerns have been addressed, and the issue has been successfully resolved. On March 22, 2024, we processed a full refund for the customer's order, ensuring that they had been reimbursed appropriately.
  
  We understand the importance of timely and satisfactory resolutions to customer concerns, and we are committed to upholding the highest standards of customer service. We value the opportunity to address any issues brought to our attention and strive to ensure that all our customers have a positive experience with our company.
  
  Should you require any further information or documentation regarding the resolution of this case, please do not hesitate to contact us. We are fully committed to cooperating with the BBB to ensure the resolution process is completed to your satisfaction.
  
  Thank you for your attention to this matter, and we appreciate your assistance in facilitating communication between our company and the customer.
  
  Sincerely,
  **********************

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of Purchase: November 28th 2023 Was completely unaware that their policy was NO REFUNDS, not sure how they get away with this as this is a for fit product. Although listed on their website, there is no disclaimer upon checkout; I emailed them on January 7th, as the item was a gift (they are a retailer and they should know that their products can be part of a seasonal purchase). I emailed them Jan 7 requesting a refund. They said no, non-refundable, that they could only give me store credit, so we decided to size up. On January 9th, they offered me a one time courtesy exchange for a different size, so it seems like size exchange is not quite acceptable. I agreed - since I had no other option. They waited another week until they sent a label on January 14th. I mailed the item on January 16th - i have **** receipt as proof. I didn't hear from anyone so on January 29th, I emailed an inquiry on status of the item; they replied until January 31st to state they did not have the item in stock any more. They are keeping my funds on hold, they wont refund me and they are making me way until the end of February. Meaning they will have held my funds for more than 90 days. The delivery of the product is not guaranteed. This item will not make it to me until MARCH 2024! I ordered an item, that has caused me to invest time: writing emails, tracking deliveries, and I'm not being paid for my time. I only ask they refund me and we shall cut ties. No further discussion. They are officially unable to fulfill an order- I need my product in a timely fashion, otherwise i need the funds returned. The delay in responses, their operation appears scammy, and feels fraudulent - holding customers funds for such a long time and with no specific time of delivery.

  Business response

  03/16/2024

  Dear ***************************,
  
  We are writing in response to the inquiry filed with the Better Business Bureau regarding order #*****. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
  
  After thoroughly reviewing the customer's case, we can confirm that their initial order was indeed refunded on February 7th, 2024. We understand the importance of prompt resolution and ensured that the refund process was executed in a timely manner.
  
  If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  Forme

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order on 12/29 and was immediately charged $181 for it. I received that order about 10 days later to discover that the item of clothing did not fit. I followed the company's (ridiculous) return policy and submitted photos of the unworn/unwashed item to exchange for another size. After following up, I finally received the label to return it and sent it back. It has now been several weeks and a new order has not shipped, plus they charged my credit card a second time, for $163. I have $345 charged to my credit card, no product, and no indication of when I will receive a refund for the duplicate charge OR the product, despite multiple emails. Based on social media, it appears nearly everyone ordering from this company is facing the same issue.

  Business response

  03/16/2024

  Dear ***************************,
  
  We are writing in response to the inquiry filed with the Better Business Bureau regarding order #******. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
  
  Upon thorough review of the customer's case, we can confirm that their initial order was refunded on February 4th, 2024. We understand the importance of timely resolution and ensured that the refund process was executed promptly.
  
  Furthermore, we would like to clarify that the customer opted for our ************************* which allows customers to pay extra to have their products shipped right away instead of waiting for the original product to return before shipping an exchange item. As a result, the customer received their product on February 9, 2024, fulfilling the terms of our ************************* and the refund was provided on the said date.
  
  If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  Forme

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a bra from Forme well over a month ago. The bra never arrived. Ive reached out to Forme multiple times and they have received an automated email response however they have failed to have a representative contact me. They charged my credit card for the purchase however I have not received the product I purchased. They are fraudulent.

  Business response

  03/27/2024

  Dear ***************************,
  
  We are writing in response to the complaint filed with the Better Business Bureau regarding order #******. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
  
  Upon thorough review of the customer's case, we can confirm that the first product was indeed delivered on January 3, 2024, with **** tracking number **********************. However, we understand from the customer's complaint that they were unable to locate the package.
  
  In light of this issue, we took immediate action to rectify the situation by sending a replacement product to the customer free of charge. We understand the importance of customer satisfaction and strive to ensure that our customers receive the products they ordered in a timely manner.
  
  We are pleased to inform both the BBB and the customer that the replacement product was successfully delivered on March 12, 2024, with **** tracking number **********************. We hope that this resolution meets the customer's expectations and apologize for any inconvenience caused by the initial delivery issue.
  
  If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  Forme

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have made an order on January 7th for an item that is easily 4 times the price of the other retailers. I received a notification that a shipping label was created shortly. By January 18th I reached out to the merchant because I still havent received my item, I got an automatic reply that didnt address my issue. The companys return policy is 21 days since the day of purchase (not day of receipt), meaning that if that window runs out and I receive my item I would nff to be able to return or exchange it, effectively being scammed out of $200. I then looked at the merchant social media and noticed lots of customers commenting with issues of unfulfilled orders, having to send pictures in order to prove they need to return/exchange their items, and/or similar lack of merchant response (some up to several months). I commented on their social media hoping they would respond there, only to have my and similar questions deleted by the brand. It is now January 20th, I have not had a response from the merchant, nor have I received my order. I believe these are abusive and unfair business practices that take advantage of customers, and I want my money back.

  Business response

  03/20/2024

  Dear ***************************,
  
  We are writing in response to the inquiry filed with the Better Business Bureau regarding order #******. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
  
  After thoroughly reviewing the customer's case, we can confirm that their initial order was indeed refunded on January 29, 2024. We understood the importance of prompt resolution and ensured that the refund process was executed in a timely manner.
  
  If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  Forme

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a posture correcting bra from Forme Science 12/29/23 and received the product 1/4/24; unfortunately the product did not fit and I didnt note an improvement in my posture so I initiated a return of the unworn product (tried on over a shirt as requested by the company as part of return policy) on 1/13/24 within 21 days of purchase (also per return policy in order to receive full refund) via email and no response from the company. I also tried their online return portal on 1/18/24 that kept freezing and not allowing me to complete a return and emailed them as well again on 1/18 to inquire about completing a return for a full refund and still no response. There is no other way to contact the company per their website so I posted a polite comment on their most recent instagram post and an placing a complaint to BBB because per their instagram comments it seems this is a pervasive issue where the company is not honoring returns. I would love your help to receive my $148.75 ($176.04 with shipping and taxes) I paid for this product. Thank you!

  Business response

  03/16/2024

  Dear ***************************,
  
  We are writing in response to the inquiry filed with the Better Business Bureau regarding order ******. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
  
  After thoroughly reviewing the customer's case, we can confirm that their initial order was indeed refunded on January 30, 2024. We understand the importance of prompt resolution and ensured that the refund process was executed in a timely manner.
  
  We apologize for any confusion or inconvenience caused, and we want to assure both the BBB and the customer that the refund transaction has been successfully completed.
  
  If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  Forme

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made an online purchase of a Forme power bra on 11/28/2023. I received the item I ordered on 12/6/2023, but it was markedly defective. The sewing on one of the seams was puckered, causing one side of the fabric to buckle badly. I communicated this defect to Forme via email and they sent me a return label and an offer to replace the item once they had evaluated it. I returned the defective item. Several weeks later, I received the promised replacement power bra, but it was the wrong color - that is, not the color I had originally ordered. On 12/29/2023, I again emailed Forme to report this second error in fulfillment of my order. On 1/4/2024 I received an email from Forme apologizing for this error and asking that I "share three photos of the incorrectly colored item," and saying that "once we have the photos we will issue another return label so we can replace the item." I emailed three photos of the item to Forme on 1/4/2024. I did not receive a response from Forme. On 1/11/24 I sent another email to Forme customer support giving the entire history of the issues with my order and asking them to let me know the status of the promised return label and correct fulfillment of my order. Today is 1/20/2024 and I have still had no reponse from the company. I would appreciate BBB's help in resolving this issue with Forme. I am attaching a photo of the original, defective item shipped.

  Business response

  03/16/2024

  Dear ***************************,
  
  We are writing in response to the complaint filed with the Better Business Bureau regarding order [Order Number]. We appreciate the opportunity to address the concerns raised by the customer and provide an update on the resolution of their exchange request.
  
  We are pleased to inform both the BBB and the customer that we have successfully resolved the customer's concern regarding the exchange they requested. The exchange item has been shipped with **** tracking number **********************, which was delivered on February 12, 2024.
  
  We trust that this resolution meets the customer's expectations. Should the customer have any further questions or concerns, please encourage them to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  Forme

  Customer response

  03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a bra falsely advertising to correct posture. I followed sizing chart recommendations, but it was too small for my cup size when I tried it on. Worse, the bra feels obviously no different than a normal sports bra it clearly doesnt do anything to correct posture. The misleading advertising strikes me as especially egregious because the high price point makes it sound more like a specialty corrective product. Because I bought this product in good faith, I didnt anticipate needing to return it, and the return policy was not made transparent on the actual product page. Instead, it is buried on the website that if the product is purchased during specific sales, it cannot be returned!! I emailed the company explaining that this was not transparent and that they should take accountability for misleading customers, especially in a case where their sizing information doesnt end up being accurate. They emailed me back 2 days later with a canned response copy/pasting their bunk return policy. I wrote back reasserting my request to return for a full refund. The claims about *** approval appear to be specious upon further research.

  Business response

  03/20/2024

  Dear ***************************,
  
  We are writing in response to the inquiry filed with the Better Business Bureau regarding order #******. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
  
  After thoroughly reviewing the customer's case, we can confirm that their initial order was indeed refunded on January 23, 2024. We understood the importance of prompt resolution and ensured that the refund process was executed in a timely manner.
  
  If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  Forme

  Customer response

  03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still ended up losing money for shipping fees ($15 each way), so I dont consider it a full refund.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company was supposed to ship my order, but they only shipped half of it. They still owe me one appt 180 dollar bra. I reached out to their customer service and didnt hear back. I reached out again and they had lighted me saying they sent it. However when I looked at their website and shipping information, they clearly hadnt. They seem to have this issue with lots of customers. Their social media is full of complaints about orders not being processed and customer support being unresponsive. They owe me back 180 or the product.

  Business response

  03/27/2024

  Dear ***************************,
  
  We appreciate the opportunity to address the concerns raised by *************************** regarding their recent experience with our company. Allow us to provide a comprehensive overview of the timeline of events:
  
  On December 29, 2023, the order placed our company. The order was processed and was delivered to the customer in a timely manner.
  
  Subsequently, on February 4, 2024, we reached out to *************************** to verify the receipt of the products. However, regrettably, despite our efforts, we did not receive a response from them.
  
  If there are any further concerns or further additional assistance required, please do not hesitate to reach out to us directly.
  
  Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving this issue.
  
  Sincerely,
  Forme

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩