ComplaintsforForme
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company was supposed to ship my order, but they only shipped half of it. They still owe me one appt 180 dollar bra. I reached out to their customer service and didnt hear back. I reached out again and they had lighted me saying they sent it. However when I looked at their website and shipping information, they clearly hadnt. They seem to have this issue with lots of customers. Their social media is full of complaints about orders not being processed and customer support being unresponsive. They owe me back 180 or the product.Business response
03/27/2024
Dear ***************************,
We appreciate the opportunity to address the concerns raised by *************************** regarding their recent experience with our company. Allow us to provide a comprehensive overview of the timeline of events:
On December 29, 2023, the order placed our company. The order was processed and was delivered to the customer in a timely manner.
Subsequently, on February 4, 2024, we reached out to *************************** to verify the receipt of the products. However, regrettably, despite our efforts, we did not receive a response from them.
If there are any further concerns or further additional assistance required, please do not hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving this issue.
Sincerely,
FormeInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered three bras for over $400, and they do not fit. I would prefer a total refund but they only offer exchanges (which is fine.). I have contacted them over 6 times in 10 days, and heard nothing from them. They require a return shipping label (which I have not received) before a return can be initiated. There are multiple complaints against their customer service which I found once I started investigating.Business response
03/20/2024
Dear ***************************,
We are writing in response to the inquiry filed with the Better Business Bureau regarding order #******. We appreciate the opportunity to address the concerns raised by the customer and provide clarification on the matter.
Upon thorough review of the provided details, we acknowledge that the customer initially requested an exchange for all items in their order, and we successfully completed this exchange process on February 12, 2024. However, it appears that the customer initiated another return for the same order on February 13, 2024. Despite the situation, we promptly processed the refund on the order when it was returned on February 16, 2024.
If there are any further questions or concerns regarding this matter, please feel free to reach out to us directly. We are committed to ensuring customer satisfaction and are here to assist in any way we can.
Thank you for your attention to this issue.
Sincerely,
Forme
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
13 total complaints in the last 3 years.
13 complaints closed in the last 12 months.