Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although using a credit card, which automatically populates the address, it was insured and delivered to the wrong house. The **** tried to get it, but the resident didn't respond. I spoke with DHerbs, and they told me they couldn't help me, although I was a repeat customer. So I am out of $200. I told my whole family not to order from this company. I thought since it is black-owned it would have better customer service and serve the community.

  Business Response

  Date: 12/12/2024

  The customer stated that there was a discrepancy with their order, due to an incorrect address. After reviewing the order notes and the calls, which the company records, the customer admitted that an address auto-populated when filling out their information. How it auto-populated was the 803 address, which is where we shipped the product. If one of our representatives entered the address incorrectly, we would have replaced the order, as it would have been our mistake. Since the customer placed the order on their own, we cannot be held responsible for the incorrect delivery of the item, since we shipped it to the address that the customer provided. As such, the company will not issue a refund or send a replacement order. We always encourage customers to double check the shipping and billing addresses so that packages arrive where they want them to go. If ever there is a mistake or discrepancy, the customer can always reach out to us to correct the mistake prior to shipment, but that did not occur with Maika's order. Not only did we open a service request with the post office, but it seems that the customer did as well. We offered the customer a discount to place a future order, which they declined. 

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product because I heard it was a ********* cleanser. After receiving it and before opening any of the bottles I read that you had to take 30 pills a day. There was no need to open the bottles because I know that I have a narrowing in my esophagus and cannot take that many pills. I immediately reviewed the return policy thoroughly and returned the product as received within the 15 business day requirement. I received an email from Dherbs that one of the bottles were open and that they will not refund me my money. That is not true. I didn't open any of the bottles. After paying for shipping when I ordered, I paid shipping to return and now they are telling me I have to pay for them to send the product back. Seems like a scam not to refund for the returned product and a deter to send them back. I am a very dissatisfied consumer.

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/19) */ Upon receipt of the package that the customer returned to our facility, we opened it to verify that all products were unopened and factory sealed. Our returns department noticed that one of the bottles in the cleanse was open. As per our return policy stated on the company website: If you open a container(s) or bottle(s) that exist in a cleanse, regimen or kit, there will be NO refund for that cleanse, regimen or kit. NO EXCEPTIONS Should the customer decide that she wants the cleanse, she will need to pay for shipping of the product and we will send it to her. Consumer Response /* (3000, 7, 2022/10/20) */ Thank you for getting back to me. I am not happy with there response, but have sent my 7.50 label fee to return my product. I know I did not open their product and they said I did. I'll take my loses, but will never patronize them again.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (order #XXXXXX) the DHerbs 10 day******** kit that is supposed to contain enough herbal tea and supplements to complete the 10 day********. As part of this, there are three FORMULAS that are supposed to be taken THREE times a day at 10 a.m., 2 p.m. and 7 p.m. I'm on DAY 9 of this 10 day******** and just noticed when I counted out supplements for DAY 10, that I do not have enough FORMULA 3 supplements. I cannot complete the******** fully because I only have FORMULA 1 and 2 to take on DAY 10. I called DHerbs on Aug. 17, 2022 to inquire about a refund since I paid ******* for the 10 day******** which should have included everything I needed to complete the 10 day********. What a customer service representative told me earlier today is that sometimes the DHerbs automatic 'pill' counter does not count out accurately all of the supplements. I think this is fraud. I paid the ******* fully expecting to have everything in the box to complete my 10 day********. I want a refund for the supplements that were not included. I asked the customer service representative for how much each supplement costs so that I can be refunded specifically for what I did not receive.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 6, 2022/08/19) */ The pills are not counted by hand; rather, thee is a machine that counts the pills that go into the thousands of bottles we sell on a weekly basis. On the rare occasion that customers are short pills, we are happy to send missing pills or provide a discount on future orders. Several of our customer service representatives, and the office manager, attempted to contact the customer, but were unsuccessful after many attempts. When the manager was finally able to reach the customer, the customer explained that she didn't want to have anything to do with the company. We tried to remedy the situation, but the customer hung up the phone and we can no longer reach her. Consumer Response /* (3000, 8, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am shocked by the numerous mistruths outlined in the company response. There was no attempt to call me several times. Rather, the customer service manager called me on Aug. 17 and I shared with her that I had filed a complaint with the*********************** on Aug. 16. She said thank you and hung the phone up. They have not tried calling again. I was not provided a remedy at all but I think this is fraud. What is happening here is that the company knowingly utilizes equipment that does not accurately count out the number of supplements that they say in their marketing materials that you are supposed to take each day during the ******* period. It appears they knowingly are not giving their customers all of the material that they promise hoping that the customer will buy the ******* again. I learned about DHerbs from listening to the ***** *******************. It's a shame that he has put his "stamp" on this product/company not knowing how his listeners are treated once they decide to buy the product. I won't buy ****** again knowing that the people who work there are not honest. They have had other *** complaints lodged against them from the people who wanted to document their dissatifaction. Sadly, ****** does not understand the effect of mistreating their customers. They are losing people who could become repeat customers because they are too greedy to credit someone for product THEY HAVE NEVER RECEIVED. I asked the customer service representative I spoke to on Aug. 16 how much each supplement cost so that they could multiply that amount by five and they could credit me for just that amount which is the amount they owe me for not giving me the five supplements that were supposed to be included with the *******. That seems like an easy solution but again, greed is at play here until another company comes along and does the same thing they do but better and then the company will be out of business and then I'll be clapping because people who run businesses like this don't deserve long-term success. Respectfully submitted.