Complaints

This profile includes complaints for KB Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KB Home

  10990 Wilshire Blvd Fl 7 Los Angeles, CA 90024-3907

  
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  KB Homes

  7011 Joann Khan Dr Elkridge, MD 21075-7255

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  K B Home

  10475 Fortune Pkwy Ste 100 Jacksonville, FL 32256-3674

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  K B Home, Inc.

  5050 NW Pine Trail Cir Port Saint Lucie, FL 34983-5304

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  Kaufman & Broad

  4173 Fossile Butte Dr Fort Worth, TX 76244-6916

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my new build home, from KB, in 2021. I had a defective tile floor, that was discovered in April of 2022, which required a full renovation of the flooring in my home. It took until May of 2023 to have the renovation completed. After the renovation, I never had a quality walk with the builder or the flooring company. I have sent pictures of trash left behind, unfinished work, damage to walls and baseboards, and poor tile installation, to the builder, with no resolution. I also had ceramic dust clogging all 3 exhaust fans in my home, which was there for 31 days, until an HVAC company was scheduled to clean them. There was a second major warranty issue with my home, which was resolved, but took KB 8 months from the initial warranty request, in July of 2022.

  Business Response

  Date: 07/05/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  In order to assess the issues raised by this customer, we will need to set up an appointment at the home to investigate.  We cannot base the alleged damages by the photos alone. Once the homeowner provides a date and time convenient for them, we will set up an appointment to assess the warrantable issues.  Thank you.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new home build by KB homes, many warranty defects still outstanding that has been addressed with ***************************** and ********************* that has not yet been addressed. A home inspection was completed prior to our 1 year and hand delivered to *********, to date many are still not addressed, such as an unsafe installed front bedroom window thats letting cold air out, our double range oven are not secured to the walls due to missing parts ( this is particularly concerning since they slide out the cabinet with a simple thug. Our main entry door glass was replaced and has not yet been sealed and painted, our master bathroom has not been used in over a year because of cracks in grout, family room windows/vinyl are bulging/poor install/this was noted to *****-construction manager prior to closing, he promised repaired, still noting to date. Defective cabinet *************** KB sent parts thats sitting in our garage waiting to be installed. Cracks in our half bath walls at seams, seems to be missing corner bead. Cracked tile in master bath as well as loose ********* railings. *** reached out to ******** and **** again today and its the usual responseNO CALL BACK. These are just a few but there still more.

  Business Response

  Date: 06/27/2023

  On behalf of KB Home, I appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.

  We will continue to work with our customer until we can reach a mutually satisfactory resolution to the issues raised in their complaint.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a serious complaint against KB Home Builders for their severe negligence in maintaining the air conditioning system of my home, which has caused significant health issues and forced me to be hospitalized due to mold inhalation.I purchased a brand new home from KB Home Builders in September 2019 and have experienced a strong musty odor from the air conditioning vents since then. I contacted the company numerous times and requested they investigate the issue, but they never took any significant actions to remedy the issue. It was discovered by a contractor they sent to "inspect" the vents that the vents were never properly sealed, causing the cold air from the air conditioner to meet the hot air of the attic, which created condensation, giving the mold the environment it needed to grow and thrive.In November of 2021, I became seriously ill and had to be hospitalized due to mold inhalation that caused me to contract pneumonia. The hospital determined that my illness was directly related to the significant mold growth in the air conditioning system of my home. While I was in the hospital, KB Home came to my house and "fixed" the issues but the mold has continued to remain. I hired a professional mold company to do an inspection of my home and then hired a second private contractor to completely clean my vents of the mold out of my own pocket as KB Home continued to deny any responsibility.I am extremely disappointed in KB Home Builders for not taking the necessary steps to maintain the air conditioning system of my home, resulting in significant harm to my health. The presence of mold in the vents poses a significant health risk to myself, and I am deeply concerned about the potential long-term effects of mold exposure.I demand that KB Home Builders take immediate and significant action to resolve this issue.Thank you for your attention to this matter.**************************************

  Business Response

  Date: 07/17/2023

  On behalf of KB Home, I appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.

  ********************** stands ready, willing, and able to make the agreed up on repairs once we are provided with access to the home.  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a KB home nine months ago we reported the flooring that we upgraded on September 2, 2023 that it was damaged. The floor is still not fixed they cannot find the same flooring its in the middle of the walkway as you enter the home which its very noticeable I was told by the customer service rep that they cannot order any more types of flooring and it is what it is. I did not pay $17,000 for an upgraded floor to have a mismatch/damaged floor. This floor has been damaged from the beginning they did not leave me the 10% extra as promised the cabinets are the same way we spent hard earned money for them to ignore or put a Band-Aid on the situation until the warranty runs out, KB waits until the last minute to take care of issues and not fix them properly. Our fence is falling apart the boards are cracked, splitting and the fence post are split as well. The wood they used for the fence is bug infested. The rafter tails have huge gaps were rodents, termites, bats in other pest can invest are home the walls have many blemishes, bulging sheet rock and missing paint , the paint on the outside of the house is fading and I was told by the customer service rep to go buy a spray and apply to the house to stop it from fading. On the ceiling you can see all the seems where the drywall meets up (taped) All the light switches and outlets are not installed properly and are crooked. We have had two gas leaks since 9/2023 windows do not shut properly and are easily opened from the outside the mirror are turning black the bathroom cabinet had a large hole and the wouldnt replace it they threw a bandaid on it the kitchen sink leaked again threw a bandaid on the cabinet these houses are suppose to be high end homes but they use cheap material and poor customer care and service. If they cant put a band-Aid on it they tell you it doesnt meet the requirements to be fixed or replaced the showers leaks after you shower 4/5 hours later it drips for hours

  Business Response

  Date: 06/29/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  We are currently conducting inspections and assessing the flooring and other warranty items at issue.  We sincerely apologize for any inconvenience, and we thank the homeowner for the homeowners patience as we diligently work as QUICKLY as possible to resolve the pending WARRANTY issues in the home. Thank you.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20224026
  
  I am rejecting this response because: The inspections have not been completed, underlying cause of high humidity has not been determined, and repairs or replacements have not been completed. 

  
  We have just received a detailed inspection report for an inspection of our property completed on Monday, July 3, 2023 by a licensed inspector. After review by a consultant, a copy will be provided to KB Homes for their review and response.
  
  The humidity levels in our house are consistently higher than expected and may be a contributing factor to some of the issues addressed in the complaint. A few other new home with this same floor plan and smaller are also experiencing unusually high humidity levels. A separate letter will be submitted to KB Homes addressing those issues on or before July 13, 2023. The inspection report will accompany in a separate letter.
  
  We are currently still waiting on the drywall inspection which was suppose to take place on July 5, 2023 but no one showed up. KB will be replacing the floor but we feel the Humidity and the dry wall issue needs to be addressed first.  None of the other items have been fixed or address to date July 6, 2023
  We do have appointments tentatively scheduled for July 10, 2023.
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/11/2023

  We are reviewing recent inspection information and are having senior division management review to make certain we have or will resolve our customers concerns to their satisfaction if possible. 
  
  

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out numerous times since February of 2023 to the customer service rep for *********************** in ************* in ****,** regarding my side yard on ****** Way sinking. They did not compact ************* ground enough during building. The concrete stairs now have a gaping hole of at least 2 inches. There is a hole on the side of the window well. The sprinkler water pipe is twisted rendering it unusable. The air conditioning pad and therefore the unit, is no longer level. The entire side yard has huge dips of 2-4 inches and he tried to say this was my fault or responsibility. No. Not at all. You can see from my pictures it has only gotten worse as these were taken over a 3 month span since he has ignored my request for repairs. They sent someone to regrade my neighbors yard, and still has a gap under his concrete stairs, but have not sent anyone to fix mine? Why?

  Business Response

  Date: 06/22/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  Our intention is to repair the settlement issue; however, over the past month, our region has experienced an unprecedented amount of rainfall and hail. These extraordinary weather events have resulted in a 100% increase in claims filed by homeowners in our area.  Due to (a) the unprecedented volume of claims that all home builders in our area have experienced, (b) staffing shortages on our team and (c) contractor shortages due to the city-wide demand from all builders, we are experiencing delays in addressing your concerns.
  
  Please be aware that while we are working diligently to resolve all pending claims, the process may take longer than usual. We sincerely apologize for any inconvenience caused and kindly request your patience and understanding during this challenging period. Rest assured that we are committed to addressing your concerns as quickly as possible.
  
  We understand that the current situation is less than ideal, and we genuinely appreciate your cooperation and understanding during these challenging times.Our team is working tirelessly to address your concerns and provide the high level of service you expect and deserve. We will continue to keep you informed of any updates regarding the progress of your warranty claims. Rest assured that we are fully committed to resolving the outstanding matters and restoring normalcy as soon as possible.
  
  Thank you for your patience and cooperation.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I had read some of the past complaints before moving forward with KB Homes. I went under contract to purchase a newly built home in *************** and it's been a horrendous process. The trouble began when I decided to entertain KB Home Loans as a provider. It was clearly stated to me that I could always change loan providers to my employer (I work for a credit union) and so I gave it a shot because of the large builder credit. That builder credit is easily offset by the huge closing costs and I noticed this in the e-documents that were sent to me to sign. I never signed them. When I told KB that I would change lenders to my employer, they said I would be owing $4,445.06 to KB Homes as they had to pay this private investor the money back. I asked for documentation around this and had a call scheduled with the loan agent but the agent no-showed on the call and I never received documentation showing that I owed the money (and that I signed an agreement to that effect...which, as stated earlier, I never did). Then I get an email pressuring us to list our home on 3/31 for a closing date on 5/30. That was the first of four closing dates. We listed, went under contract for our house, and then lost the contract after our ability to vacate our home kept moving out. KB Homes reschedules closing 1-2 weeks at a time with less than 2 weeks notice. How is anyone supposed to work with this? We've lost a deposit on movers since they give a 60 day window, lost money on cancelled vacations that we didn't have to cancel after all, cancelled appliance orders, etc. If we needed the closing date to change, we're warned of extreme fees for this but we can be rescheduled in short increments on short notice. Now that I'm on my fourth closing date, I'm not even clear if we should have any plans around that date or not. We're living in a box fort in preparations to move and can't realistically re-list our home now and we'll have to carry two mortgages for a time.

  Business Response

  Date: 06/29/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  We are very sorry and apologize for the delays in closing, but conditions beyond our control have slowed the process.  Due to the unprecedented volume of claims that all home builders in our area have experienced because of weather and staffing shortages on our team, and contractor shortages due to the city-wide demand from all builders, we are experiencing delays in completing the home.  Please be aware that while we are working diligently to complete this buyers house, the process has taken longer than usual.  We sincerely apologize for any inconvenience caused and kindly request the buyers patience and understanding during this challenging period. Rest assured that we are committed to completing the buyers house as quickly as possible.
  
  We understand that the current situation is less than ideal, and we genuinely appreciate the buyers cooperation and understanding during these challenging times. Our team is working tirelessly to address the buyers concerns and provide the high level of service our buyers expect and deserve.  We anticipate a closing on this buyers house soon as we have conveyed to this buyer. We will continue to keep them informed of any updates regarding the closing on their home.  Rest assured that we are fully committed to resolving the outstanding matters and completing the house as soon as possible. 
  
  Because delays went beyond what we predicted and in the spirit of assisting our customer, we offered compensation for the moving delay.  We have amicably resolved the loan issue as well.  We thank this buyer for their patience and cooperation.
  

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20185936
  
  I am rejecting this response because:

  I am actually completely open to resolving this complaint and others I've posted.  However, as the customer, I would love to know what the compensation is that has been offered to me.  I agree that the loan issue has been resolved.

  Sincerely,
  
  ***************************

  Business Response

  Date: 07/06/2023

  Closing documents have been sent to this customer (also known as Buyer).  The documents reflect a credit of $1,595 for some expenses incurred due to the delay in closing.  We sincerely appreciate their patience and wish our customer all the best in their new home.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I purchased a new build home with KB Home on November 18, 2021 in ************* neighborhood in ****, **. We are having problems with the warranties that came following the purchase of our home. Throughout the warranty process it has taken an unusual amount of time for our list of items to be completed. They also have given us the run around on things that we have complained about, but blamed it on our landscaper or quality of the product, not poor installment or building. We still have open items that have not been addressed, still need to be completed or they refuse to fix. Since we moved in our side yard ground has fallen and sunk down multiple times due to the builder not compressing the dirt enough. They refuse to do anything about it because they blame it on our landscaper, but most people in our neighborhood are having the same issue. It is now happening to our concrete stairs on the side and front of the home. This is also leading to poor drainage issues. I also complained about the size of our ********** the homes being built later are receiving larger fence parameters and our street has them cut short, they refuse to fix it to match the new homes. We have add shift in our basement flooring which shifted the bathroom tile and tub, they only replaced the tub and still haven't finished the bathroom to the standards it should be or address the basement shift. The day we moved in there was a problem with our sliding door and now after a year it no longer locks, they refused to replace it, which is now a safety issue. We also had a problem with our sprinkler and they keep blaming it on the dirt, but at some point there no longer should be dirt. Not everything on our list has been completed, which is becoming a problem and will result in us paying more than we should down the line when it should have been included in our warranty of purchasing the home and done correct the first time. I have included a list of items that still need to be done.

  Business Response

  Date: 06/21/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  We will be inspecting the alleged settlement issue on June 21, 2023.  As a courtesy,we have agreed to repair the drywall crack at the basement bathroom wall,replace a missing s**** on the door handle of bedroom three, touch up the grout in the basement bathroom and ensure that all bleed caps are installed on sprinkler backflows.  We had also previously performed a year end caulking in December 2022.  The fence line and handrail on the basement stair landing are to plan and code, so there is no need to address those issues.
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on a new build home from KB Homes on April 20, 2023. I did a walk through of the home with the builder a few weeks prior to closing and created a list of items for the builder that needed to still be completed or fixed/repaired. I also let the builder know that my family and I would not be moving into the home until May 12. They had 3 extra weeks to complete and finish the home. Well, once we closed on the home KB stopped working on our house. I believe they have a breach of contract because we paid for items that are still not installed on our house. They also painted the house the wrong color. We have unfinished trim work underneath our kitchen island with nails sticking out of the dry wall. If we had kids in the house we would have to block this area so they would not injure themselves on the extruding nails. Also, just this morning I almost fell in our bathroom shower because I stepped on a s**** that is supposed to be screwed into the drain cover. The screws were just sitting there in place. I reached down and pulled them right out. They cant be screwed in because of the rounded out holes. All of the plumbing (toilets and sinks) have terrible workmanship. They cut out ridiculous size holes for the piping, so I had to tape up around all the excessive cutouts to prevent pests and to close off the inside of the walls. The quality and workmanship is the worst we have seen. This is not our first new build home, but it will definitely be our last with KB. They do not care about their new homeowners. All they care about is closing on a property and moving on. They hire cheap labor and it shows. The builders make promises they can not keep and all they care about is their survey results. I would like to move on from these issues if we can hire our own contractor to finish the job and KB compensate us for it.

  Business Response

  Date: 07/03/2023

  At KB Home, we strive to achieve total customer satisfaction.  We will continue to work with ******************** until we can reach a mutually satisfactory resolution to the issues raised in his complaint.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I did purchase my home on 9/16/2021 from KB homes. We did find issues on the plumbing in the three restrooms all faucets leaking water and we have been calling them and they never responded to fix their mistake or their wrong choice for choosing this kind of faucets. For the kitchen sink, since I got this house and always not drain. We always having the water coming up the sink and dishwasher not draining properly so there is no way for all this issues to show in a brand new house. And to be clear these issues from day one and I have called them several times about that and they are aware and they do not want to fix it.The other big problem that we notice after we received the house when we started to call companies to come do concrete for our back yard and notified ** that the builder did not build the garage door that opens towards the back yard with the same level of sliding door which is left ** with a big problem to lay down the concrete with the same level. Its a builder issue and they should correct their problem. Why I pay for their mistake to correct that? I never knew this problem until I hired company to put concrete on my back yard.

  Business Response

  Date: 06/16/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  Our customer service representative recently met with the homeowner to discuss and inspect the items at issue.  Our plumbing subcontractor is also setting up an appointment directly with the homeowner to investigate the dishwasher drainage and bathroom faucet leakage issues.  With respect to the rear yard, it appears that the homeowner altered the grade which is affecting the drainage and therefore the matter would not be covered by KBs warranty. However, as courtesy and as a good faith gesture to our customer, we will fix the rear yard drainage for this homeowner within the next two weeks.
  

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  also I didnt get any response to solve the problem in the back yard yet. I texted them yesterday and they said will get back to me but nothing happened yet.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work in ********* but moved up here thinking I dont have to drive to work since I work from home. We moved in in April. We were one of the first 3 to close, They told ** we would have internet service by ***. They reimbursed ** a hotspot but it is not reliable as I keep getting disconnected even in meetings where I have to present. It is really quite embarrassing and infuriating, I have expressed that this is jeopardizing my job.May ********************************************* 3-5 days.May 22 we called them numerous times, we get the same response. Our address was not serviceable. Then we come to find out our address is not even in on the list, sales didn't communicate this to us, we have to find out from our neighbor. We asked our sales rep who we can escalate this to and she didnt respond till my wife went to the office.Made my complaint and were now being assisted by the sales manager who told ** we will get serviced week of May 29.May 29 comes still not serviceable, they then told ** it got delayed and is now in June 6. June 6 came and we called Spectrum, still nothing then June 7 they said tomorrow again. Called today and still nothing. We now feel so helpless and feel like they've been leading ** on I have been driving an hour to ********* and back so that I could work with steady internet. Wasted so much gas and time Its so frustrating having to call several times just to find out its still not serviceable. This is not the home experience we were expecting. Almost 2 months of no internet.

  Business Response

  Date: 06/15/2023

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  We sincerely apologize for the inconvenience this customer has experienced for the internet installation delay.  We are pleased to report that the internet company has successfully installed internet and it is up and running.  We wish our homeowner enjoyment in their new home.
  

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20160964
  
  I am rejecting this response because:
  
  Although we got our internet finally running, theres definitely a lack of compensation for the amount of time wasted and the amount of stress this has caused us for the past two months.