Reviews

They brought us onboard with another salesperson that promised us a different amount for incentives - which is why we decided to go with KB. On top of that, their loan officer that we were working with to get prequalified was slacking and didn't progress on our application until we constantly pushed for something to be done. This led us to signing paperwork 2 months after we went to see the model homes because they had internal shifts in their team and our documents were getting tossed around and even "lost". Now, that we are nearly 6 months past that point and almost to closing, there have been many delays due to them painting our house the WRONG color, and many more reasons such as a leak after our third party inspector found it. There are also discrepancies in the papers that we signed and the figures that we were given. They purposely delayed everything in order to s**** us over and made it seem like they are always open to helping - but they're not. They don't honor their word, and because they've gotten sued so many times, they've left every stone unturned just so they can take advantage of new homeowners. We were lied to and misinformed and they won't honor what was presented to us at the time that we went to see the model homes because they purposely delayed us and our paperwork. Do NOT go to KBhomes. They are terrible with their customer service, they are doing unethical practices because of misinformation and misrepresentation of their incentives to get us on board, and then doing a switch up because of THEIR OWN INTERNAL delays. Not only that, they up'd the original $3k deposit to $12k and didn't honor that either. We were new to homeowning, our realtor sucked and didn't help us, now KB is s******* us by false advertising and not honoring their word from the original salesperson that we spoke to. Then they offer the incentive we are asking for to other homeowners in our faces saying it wont break the bank but refuse to help us. They are HORRIBLE.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.We are very sorry this buyer is experiencing these issues. In order to investigate this matter, please provide the KB Home community and address of the home this buyer is purchasing so that we may investigate. Thank you.

This is the ******************* in *********, **. I do not feel comfortable disclosing the exact address on here, but you can reach out to me via email or provide me a contact that I can reach out to in order to discuss this situation. After speaking extensively to all the parties involved, ********** provided us with inaccurate figures in our estimate - then KB home sales delayed our purchase agreement because of internal shifts causing us to lose out on those incentives - which did not matter that much since **** gave us an estimate that seemed doable. After escalating the matter, ********** admitted that every party in this transaction had messed up. Whether it was the Loan side, the Home side, and the construction side. The construction team ended up painting our house the wrong color AND punching a hole in the wall for a window that didn't belong there and it led to a really poor patch job and they have to re-do the WHOLE front of our house. Our salesperson misclassified and even WITHHELD this information stating that it was just paint - but failed to mention that a hole was made and poorly patched causing more delays on the construction side. They failed to send a fully executed contract to ********** - which led to a late discovery of inaccurate figures and discrepancies, ultimately leading it up to a decision for ********** to direct our Loan to *******. KB Home is now saying that they had no participation in the delay of the closing of our home - stating that it was us who failed to provide loan documents to the title company. So, you're telling me that if there was proper oversight on the construction of our home (AKA painting it the correct color, and making sure that the windows are placed in the correct spots) that we would be in the same position now? What about if KB Home sent over our fully executed contract to **** Loans earlier so that way we can discover these discrepancies earlier? Is it our fault that we are constantly waiting on KB Home, KBHS Loans, US Bank, and construction to fix things on our end? I am sick of this.

My experience with KB Homes has been extremely frustrating, and I deeply regret choosing them as my builder. Cracks appeared on the stucco before I even moved in, and despite bringing it to their attention, they refused to fix it, taking over a year to simply patch it up. The pipes are so loud when flushing the bathroom ***tairs, its incredibly disruptive. The walls are paper-thin, the floors squeak and are misaligned, and there are numerous paint touch-*** needed throughout the house. These are not minor issues, especially in a brand-new home. When I raised these concerns, one of the workers told me these problems were normal, which is absolutely ridiculous. I spent a significant amount of money on this home, and the quality is far from what I expected. I could write an essay on all the issues, but Ill leave it at this: I should have gone with another builder. KB Homes has been nothing but disappointing, both in construction quality and customer service.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.We are very sorry to hear about the issues you have noted and will gladly send out KB Home trade partners to inspect and provide further information to you. Please submit requests to the KB Home **************** line at ******************************* or call **************. Thank you.

They do not stand by the quality of their homes and use substandard contractors. Since I moved in to my new home, I had one toilet that wouldn't work because the workers decided to throw all the drywall trash down the drain pipe. As I noticed this immediately they did send someone to fix it but it should never have happened. Later when I had an issue with massive cracks on the exterior of the home, they tried to tell me it was not covered by my warranty and refused to talk to me. I had to file a complaint with their legal department to get this resolved. Currently, I found that they knowingly installed a cracked water pipe in my walls and tried to hide the crack with a ton of pipe glue instead of replacing the pipe with a non cracked pipe. When I contacted them with the issue they told me my house was no longer under warranty and refused to help. I am taking them to civil court over this issue. Be careful if you buy from them. They will take every short cut possible building the home and then try everything they can to not fix any issues you find.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.On October *******, our customer service manager (CSM) received an email from our homeowner requesting reimbursement for work he had performed himself or by a non KB contractor in regard to a water leak. Pursuant to our KB Home Limited Warranty Agreement between KB Home and Owner, Owner is obligated to contact KB Home of any warranty issues so that KB Home may inspect first and, if applicable, make necessary warranty repairs. This homeowner did not contact KB Home in accordance with the terms of the KB Home Limited Warranty Agreement and went ahead and performed his own repairs. In addition, he did not report this incident before the expiration if his 10-year warranty period which expired in January of 2023. Based on the foregoing, KB is not in a position to assist this homeowner with this situation.

This was not a warranty issue. A warranty is when you build a hime correctly with non defective parts and then a part accidentally fails. When you build a home knowingly with a cracked water pipe, try to hide the crack with glue, and pray it outlasts the warranty, it is called fraud. However, a civil suit has been filed and you should be getting served this week. So we shall see who the court agrees with.

KB Home uses cheap materials and subpar labor. Weve had massive issues with our home. Its taken 10 months to get all the repairs done. Weve had major plumbing, electrical, insulation, drainage, landscaping, floors, windows, closets, and stair problems. Unbelievably poor service from their warranty department! I would never buy another KB Home. I caution anyone who would buy from KB Home to not do it unless you want a tug of war to get necessary repairs done. I would give them less than 1 star if I could!

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention and apologize for any inconveniences these homeowners experienced. KB Home is a reputable company, and we take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.All issues have been resolved/repaired. On 10/3/24, **** Suits (husband of ****** Suits) signed off on all the warranty repair claims as completed. Thank you.

The very beginning of my journey with KB started with ****************** walked into the sales office with hopes of building a new home to share with my son. We were shown plans, models & convinced the ******* money I saved would have us started. We went through the whole build, driving by each week getting excited for our new home. I put my heart into picking the things I fell in love with to make my home stand out. Then just before closing, Im told I NEVER should have been approved. As a single mother with an extremely difficult past, dealing with things no one could even imagine, I work hard to provide for *********** son. Saving is not always easy while paying bills the unexpected costs that come up with a child that requires medical treatments and/or hospitalizations. That money was described as part of my down payment. I was told if KB couldnt approve, Id know right away so I could find another *********** be refunded. Now Im being told, that I WAITED TOO LONG?How? No one communicated to me or my realtor when I was denied. The original lender *** never answered emails, phone calls, or voicemails. A second **** stepped in because **** #1 was no longer there & said I was to complete a survey at close but I was to only rate her, not my whole experience because thats the only way shed get paid. After her was a man that did the same as the first. He called me back ONCE, then nothing. My realtor called me to tell me they told him I was denied.Another *** sent me emails about canceling, explained nothing to ********** include my realtor so that he could help explain what that document meant. Now, today their corporate office calls to say, no you dont get your money back. This is just how it works. When I tried to talk to the guy, all he said was Im just the messenger before just hanging up.KB claims they are By your side every step of the way. Theyve done nothing but cause stress and break my dreams down & tell me its my fault.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer *************** order for us to investigate this matter, we will need more information from the Customer their address and the name of the KB Home community, Lot No. and City of the Purchase Agreement this customer entered into with **********************. Thank you.