Customer ReviewsforKB Home

I don't want anyone else making the same mistake I did. RUN- don't walk, away from this company! I signed my contract in Dec. 2022 and was originally told that the house would be finished by Sept. 2023. We locked in our mortgage interest rate to avoid rapidly increasing interest rates at that time. Despite being assured numerous times that it would be completed by Sept. I found myself paying $500 to extend my interest rate lock, and we didn't end up closing until Dec. 2023. I should also note, during this time I was forced by KB to pay $650 for an appraisal to be done, that wasn't able to be completed because there was no house built for them to appraise. I was given a million reasons why closing kept getting pushed back: due to Covid, due to labor shortages, and materials were supposedly on backorder. None of those reasons were valid because other houses on that very block (inventory homes) started construction after me, yet somehow finished before me. I didn't want to complain in a public forum because KB did offer some money towards closing as an apology for the issues during construction. However, given the quality of the home and the problems I've faced since moving in, I feel the need to warn you. Presently, I have had so many issues all due to shoddy workmanship. The current, and biggest issue I am facing is that we just had an electrical fire! My oven is luckily under warranty until this upcoming Dec. but we have been unable to use it for the past 2 weeks waiting for KB to send a repairman. He came out today and informed me the reason for the fire was because the person who installed it (KB worker) did not tighten the power cord and the wires were arcing together causing the sparks. There is currently a hole in the back of my oven, soot on my wall, and exposed wires. Luckily that is the only damage, as an electrical fire could burn a house down. Now we wait at least another 2 weeks to hopefully get the issue fixed once parts come in. Would not recommend!

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer ************************************ vendor is on schedule to install a new power cord for the range. The vendor will also clean up, as needed, around that area. Whirlpool has also ordered a new back panel.

I am so disappointed of KB customer service and their cheap materials and break down of furnaces, garage and landscape. Even if you r in a newly warranted window, KB will not reimburse or answer any of my calls. I am very sad and regretting buying this KB home.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.In order for us to investigate this matter, we need more information -- the address of the home and the community name so that we can contact the correct Division to investigate this matter. Thank you.

Kb homes representatives had me enter into a contract under false impressions, then kept my ******* money even after I proved that the break in contract was no fault of mine but the representative that was not forthcoming in the qualification process

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.Maintaining customer personal information is of utmost importance to KB Home, but doing so limits what we can publicly share about this transaction. We were disappointed that this buyers personal situation changed and that he was unable to attend his required New Homeowner Orientation appointment or close escrow on a KB Home. After certain contractual deadlinesthis buyer was well beyond all of thema buyers ******* money deposit becomes non-refundable to cover the costs associated with holding the property off the market, among others, during the contract. We regret that **************** was unable to complete the transaction.

Im not a big fan of reviews, I like to experience disappointment on my own apparently. **facepalm* We purchased a new build June 2023 and expected close was mid Nov 2023. We closed Nov 30, 2023. Everything has snowballed since. We had a warranty CSR rep come and let us know we could call, text, email about anything regarding the house and he would come to the house to do a refresh on the paint ***** few months. Well its been six months and he doesnt answer calls text or emails. He ponds his work off to people that have no business doing what theyre doing. Terrible terrible service. The buying process and the house have been a huge disappointment. I really dont understand how KB is still in business. I just wish I did more research. $900,000 later, we had to go pick up our keys at the office and was handed two KB mugs to go. Despicable company. **** never recommend working with this company. Its a huge disaster!

We sincerely appreciate you bringing this matter to our attention. We take complaints such as these very seriously and regret customer dissatisfaction. We have been in contact with this homeowner to listen to her concerns and address her issues. We apologize for any past delays.We explained that in order to protect homeowners warranty and to ensure timely resolution to any warranty issues, to please forward all concerns regarding warranty work directly to our *************************** at the divisional office in *********Toll Free: ************** ****************** available 24 hours/7 days a week)Email: ****************************************** Website: ******************************************************** Mail: **************************************************** Proper submittal of claims will provide us with a way to track homeowners concerns so that we may monitor the progress of the work to its completion and also to create a permanent record of work done to the homeowners home. After receiving a claim, a **************** Representative will contact homeowner to arrange for an inspection within a few days of receiving a request.

KB is horrible. No one checks the work being done. Closed 07/29/2024. It was a move in ready. The door trim is damaged it was just painted over. The walls are crooked. The floor was full of paint splatter all over the home, I cleaned the splatter in the main areas. The yards are not leveled almost twisted my ankle. Water settles around the home in the back yard when it rains, so I have algae growing. Tried to aerate but the surface is full of rocks. Initially there was no vent in the garage called about the yard when we got our first good rain, received no response. Called back moths later with the same issue. Was told the yard isn't under warranty. (Well maybe you should take better care of the lawn until someone buys the home). They do come and fill the holes with sand/dirt. However, most of it was washed away in the storm today. This is a poor builder with horrible customer service. It's too bad the neighborhood is new and not fully finished or I would totally sell to an investor to get out of this home. I am going to contact our local news station and see what the city/state can do about these ridiculous thrown together home. Someone needs to police these builders. As soon as I am able, I am definitely selling.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.We will continue to work with ************** until we can reach a mutually satisfactory resolution to the issues raised in her complaint.