Complaints

This profile includes complaints for KB Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KB Home

  10990 Wilshire Blvd Fl 7 Los Angeles, CA 90024-3907

  
• 

  KB Home

  431 SixMile Cove Lethbridge, AB T1K 5V5

• 

  KB Home

  280 Intersate North Circle suite 300 Atlanta, GA 30339

• 

  KB Home Charlotte, LLC

  6135 Lakeview Rd STE 250 Charlotte, NC 28269-2627

• 

  K B Home, Inc.

  5050 NW Pine Trail Cir Port Saint Lucie, FL 34983-5304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many outstanding items to be resolved that were brought up to the builder on 5/27(see attached). before I closed on the house on 5/31 that are still unresolved. * Only a couple things have been resolved from my walkthrough/inspection that was delivered to KB Homes 5/27. I, in good faith, agreed to close on 5/31 knowing these items were still outstanding. o Items closed ********Stove vent connected ******* Dishwasher installed ******* Touch drywall ******* Spare bath light not working o All other items are still unresolved - I asked the construction manager for an update on 6/24 and he never responded * Ceiling fans are all controlled by just one wall switch (the one switch turns on fan and light) instead of separate switch for each. However, there was switch installed next to that switch which does nothing. I was told this is by design by the construction manager, if so, why do I have a switch in every room that does nothing? * I still have a "loaner" refrigerator since the one I ordered wasn't available at closing time * I still have a "loaner" wall mounted oven since the one I ordered wasn't available at closing time * My house backs up to the marsh. I informed the construction manager on 5/18 that the workers had been throwing large amounts of trash and excess wire shelving into the marsh and it needs to be cleaned up. As of writing this, all of that trash remains and the lots next to me that are still under construction are accumulating more trash in the marsh behind their lots. I will be reporting KB Homes for illegal dumping.

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/11) */ On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. We will continue to work with *********** until we can reach a mutually satisfactory resolution to the issues raised in his complaint. Consumer Response /* (3000, 7, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of writing this nothing has been resolved or scheduled to be resolved. Business Response /* (4000, 9, 2022/07/25) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. ************, a KB customer service representative, followed up with the homeowner today to discuss scheduling the items at issue and get them resolved quickly as possible. Thank you.

• Initial Complaint

  Date:06/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a home from kb homes and paid for upgraded carpet and padding and they did not install the selected carpet, during the warranty period I have had electrical issues and they were made aware of and never sent out an electrician to fix and multiple other issues they didn't resolve

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/01) */ On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. We will continue to work with Mr. ******* until we can reach a mutually satisfactory resolution to the issues raised in his complaint. Consumer Response /* (3000, 7, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's idea of working with me is trying to discredit the claim when I have proof (a document of my selection which is clearly not what was installed) that what choose for the house is not what was installed besides multiple other issues that I have like electrical which they sent a representative to look at and claimed that it was an issue but never sent an electrician out to investigate. They continue to claim they will call me back and then do not. Business Response /* (4000, 11, 2022/07/22) */ We are actively working on an acceptable resolution for Mr. ******* and hope to have everything done for him shortly.

• Initial Complaint

  Date:06/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2022, we started the process to purchase a KB Homes ******************************* - ********************* We would like to request a full Earnest deposit refund because we no longer qualify for KB Homes Loan. Per our contract, we are legally entitled to one, but one has not been offered. We've been unable to reach ************* who contacted us on April 30, 2022 (at KB Homes *******************************). On January 24, 2022, we reviewed homes together to see if this was an ideal purchase. Once we felt secure and comfortable, we wrote and sent a certified cashier's check for $******** as a deposit (the rate on January 10, 2022, was 3.846%). On February 4th, 2022 we went to ************ to KB Home Design Studio. On February 10, 2022, I was pre-approved at $*******. The loan was Gold approved by ************** KBHS Home Loans, LLC at the mortgage rate of 3.375%, cost of $**********. All were signed and documented, giving a $******** deposit on January 24, 2022, after the studio visit. Under the services of KB Home Loans, ************** KBHS Home Loans, LLC has inadequately provided the fiduciary requirements of his role as the primary loan officer by not informing and contacting his clients of increased rates, which caused an increased mortgage payment between March 2022 - June 2022, which we no longer qualify for. Because of the mortgage increase, per our contract, it is now null and void and we have a right to our deposit. So far no one helped us "every step of the way". I feel disheartened having started this process in January of 2022, and sold my home at the end of May of 2022 to put down additional funds on this "dream home" all to have it now not go through and be displaced because of KB Home Loans lenders preapproving incorrect amounts. At this point, we would like to receive a full refund of our Earnest deposit back. My family and I have been extremely disappointed in the over-taking of the process of purchasing a potential home with KB

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/05) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. The Director of Sales spoke with**********e on July 1, 2022. He is agreeable to KB working on a solution so that he may go forward with the purchase. KB will be in contact with ********** this week to discuss options. Thank you.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a purchase agreement with KB Home in April of 2022 for a brand new build home located in Murrieta, CA (Country Roads). Fast forward to June of 2022, we stumbled upon home listings on Redfin for the same home, at a significantly lowered price. We brought this to the attention of KB Home and they were reluctant do anything about it. After several conversations with different people at different levels, they finally said that they would honor the price reduction and also give us $****** in closing costs (as anyone would receive if they entered a purchase agreement today). By then, we already had an unsettling feeling about the situation, so we decided to not move forward (since construction hadn't even started). We have signed the cancellation agreement so that we can get our upgrade deposit back, but they want to keep the initial $**** hold deposit. We feel that we should receive the deposit back since (1) they will ultimately sell our lot to someone else and no liquidated damages have occurred, and (2) for them not being honest about the price reductions.

  Business Response

  Date: 07/19/2022

  Business Response /* (1000, 5, 2022/07/07) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. The Buyer's cancellation has been processed, and this matter has been resolved. Thank you.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a purchase agreement on 4/10/22 for lot #*** ************* and paid $****** deposit, and visited the KB design studio center on 4/19/22. I added options and paid deposit of $******. On same day, I visited sales office and found lot *** is available. I requested to transfer and signed revised agreement on 4/21/22. I got laid off on 6/17/22. I informed that to my realtor and sent her the employment verification letter on 6/20/22. I told her that I do not want to move forward. I can't afford the payment as I lost my job and everything is unclear. I will not qualify for the loan. She contacted the KB sales agent on 6/22/22. KB sales agent responded right away; all deposits are non-refundable but she told us will discuss with management. Sales agent texted back next day, that she will bring this request to upper management so have them to make a decision. On 6/26/22, Sunday night, my agent got heard back from KB Sales agent, KB home can't refund both deposits, also advised that try to get another job or transfer to a later closing site. KB home only think about selling home. I currently need to focus on my living expenses. I feel hopeless. I can't guarantee when I will be able to get a job and not sure about another loan approval due to unemployment status. My realtor advised me to see the attorney but, I just can't think of anything else. I am so much stress now. Please help me.

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/07) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. Buyer signed cancellation 7/6/2022 for lot **. This matter was amicably resolved by both parties. The complaint is closed to both parties mutual satisfaction.

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on a KB home Jan. 31, 2020. The closing was rushed and there were many punch list items left unresolved at closing. Just over a month after closing KB shut down due to Covid and laid off my builder. No punch work was being done for months during the pandemic. My one-year walk-through was due on Jan 31, 2022. I began attempting to contact KB homes in Nov. 2021 but was only able to leave a voicemail and no got no response for over two months. I attempted to email them as well, again with no response. Finally, ***************, Customer Warranty Representative, contacted me and came out to review the list and items in the home needing attention. His visit occurred on January 28, 2022. The items on the list presented to him (and reviewed during our meeting) included original punch list items from move-in as well as the one-year warranty items. ****** attended to many of the items, specifically ones that he could hire a punch list company to complete. But he failed to complete the work, despite daily phone calls and emails when I had no response. In May 2022 I was able to determine who his supervisor was and contacted him. ****** ****** came to the house to review the items on the list on May 19, 2022. He explained he would be meeting with the builder who supervised my builder as well as with *************** and would be in touch to inform me what they would be fixing in a week or so. I didn't hear from him and called and left voicemails for him on 6/2, 6/9, 6/13, 6/16 and again today, 6/23 with no response. I want the items on my list to be repaired and corrected per the agreement when I purchased my home. I am very frustrated and getting angry at the total lack of customer service or even response.

  Business Response

  Date: 07/13/2022

  Business Response /* (1000, 8, 2022/07/13) */ On behalf of KB Home, I appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. We will continue to work with************** until we can reach a mutually satisfactory resolution to the issues raised in her complaint. Consumer Response /* (3000, 15, 2022/09/22) */ KB Homes has had one vendor come out in response to this complaint, and has not followed up with the rest of the items on the punch list. This is absurd. I have called them once again. Business Response /* (4000, 17, 2022/10/07) */ KB Home is committed to working through the issues raised in this complaint. We apologize for any delay in responding to our homeowner. Consumer Response /* (4200, 19, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continue to work on this, but should be calling work orders in for all the remaining outstanding issues, rather than just one or two at a time. I call and leave voice mails and still get no response much of the time. I'm beyond frustrated. Business Response /* (4000, 21, 2022/11/04) */ At KB Home, we strive to achieve total customer satisfaction. We will continue to work with **. ******** until we can reach a mutually satisfactory resolution to the issues raised in his complaint. **. ******, Director of Customer Service, speaks with the homeowner once a week to update her on status of the repairs.

• Initial Complaint

  Date:06/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The entire process has been incredibly frustrating. There were mistakes in the very first contract I signed in Feb 2021 (they entered the wrong lot number), there were constant delays with no explanation, no estimation of when things would get done (I paid increasingly high month to month rent for months because they kept pushing the closing date back), and I closed 7 months after my initial closing date estimate (was told Sept 2021, closed March 2022) - needless to say it has been difficult. I have a "closing exceptions list" of items documented as incomplete at closing that has yet to be completed. I have reached out several times to different point of contacts I've been given since closing March 3rd. I was told June 1st the new superintendent would be taking over and he did reach out. When I clarified the list of incomplete items (he was under the impression more things were complete when they aren't) , I never heard from him again. I've tried weekly. The following items are still incomplete: 1) Uncover outlet in laundry room closet - buried it under drywall even though I paid for one to be there 2) Fix concrete crack on driveway found at closing 3) Cabinet door cracked - needs replacement 4) Replace den door - needs replacement I want someone to take ownership of these remaining items. I also attached a file of my entire timeline with KB to outline what this process has been like from the beginning to now.

  Business Response

  Date: 07/25/2022

  Business Response /* (1000, 8, 2022/07/13) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. We are in contact with Ms. ***** and working on addressing/repairing the issues she has in her home. Thank you.

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ** homes on 6/21 regarding a water leak. I had hired a gardener to plant a few agave yesterday. They knocked on my door around 8 am and showed me where there was water in the front and sides of the house. I allowed them to plant assuming ** would fix the issues since my home is less than a year old. I called, emailed and sent a text regarding the water before the gardeners even starting digging. I have my interactions on video thanks to my security camera. You can clearly see the time stamp and the plants sitting in front of my home since they had not been planted yet. I took time-stamped pictures of the water to show ** when they arrived. The contractor, before even inspecting the damage said, "these aren't are plants and they need to fix this" and did not even inspect the source of the water on the side. ** is telling me they don't have to honor my warranty since the plants have been replaced, even though the time stamped videos and photos are clear. You can hear my clearly speaking about the water & the fact that the home is still under warranty. ** is refusing to even inspect to see where the water is coming from. I am livid. I am a teacher and do not have the income to replace an entire sprinkler system which is clearly faulty. Today, there is even more water running after the sprinklers have been turned off. ** refused to honor the warranty and I was basically called a liar by the construction manager. I've since read that ** has had issues with its poor materials used for sprinkler systems.

  Business Response

  Date: 06/29/2022

  Business Response /* (1000, 6, 2022/06/23) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. A KB Home customer service representative met with the customer. Apparently, the next door neighbors installed grass in their backyard which has caused water to drain into this customer's side and front yard which KB is not responsible for. As to the front yard irrigation issue, the customer had a third party install and change the entire landscape in their front yard. KB is not responsible for a third party landscaper's work; however, as a courtesy only, KB will have the issue repaired. Thank you. Consumer Response /* (2000, 8, 2022/06/23) */ The case was resolved when the manager came out & inspected yesterday. ***** was incredible.

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I have moved into my home, I have had various problems inside and outside of my home. One of the ongoing issues is a dead tree in the front yard in which the builder refuses to replace. I brought up this issue almost immediately after moving into my home. One person told me I was beyond the 30-day warranty so KB Home was not going to do anything about the dead tree, another person told me there was no warranty at all for the landscaping, and that I signed documentation acknowledging that. When reviewing the documents "I was presented at closing, NOT BEFOREHAND", I did see that. I want KB Home to replace the tree in the front yard. I believe they knew the dead tree was a problem created by them, as even when they managed the Homeowners Association (HOA), they stopped sending me notifications about the tree after I started complaining about it. As evidenced by the attached photo, the tree was dying when it was planted in the first place.

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/06/22) */ On behalf of KB Home, I appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. KB Home must continue to deny this warranty claim. ********* signed an acknowledgement that (1) the landscaping on her new KB home was alive and in good condition when presented by KB Home at the time of closing; (2) she understood that the landscaping requires regular watering and maintenance to ensure survival; and (3) that failure to provide regular watering and upkeep could result in non-survival of the landscape which is not covered under the KB Home Limited Warranty (emphasis added).

• Initial Complaint

  Date:06/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property purchased on 4/2/2021 and moved in on 5/1/2021. On 5/8/2021, one of our sprinkler head in our garage was leaking with one drop of water every 30mins. Leak was minimal and it seems to be an existing issue as the dry wall had water marks around. KB deny the claim stating that our garage was painted and insists the sprinkler head was damaged by the painters. The garage was painted when we purchased and previous owner denied that he painted the garage although he is the first owner of this property. After kb denied my claim stating that the water leak is due to damage of the sprinkler head, I had to pay out of my pocket the first time May2021 and second time June 2021. I should of just file small claim court to begin with! Approx. first week of June, my husband noticed a drop of water on the roof of my car which was parked in our garage under that same sprinkler head. I looked up, the fire sprinkler head starting to have water dripping down very slowly, similar to what had happen last time. I looked on the sides of the dry wall it again has water marks. It seems like the issue was never fixed and we couldn't notice because we had patch the hole backed up when we thought the fire sprinkler was repaired. The fire sprinkler was supposedly repaired and the pipes were checked. Unsure of what the actual cause maybe, but one thing for sure is that there is nothing wrong with the sprinkler head it has something to do with the plumbing in that area and this is builder's defect. I've googled and this is a common issue for all kb properties! Kb emailed me back this morning saying that they had inspected this last year? No one came to inspect this last year so I'm not sure what inspection was she referring to? They assumed the water sprinkler head was damaged by the painters and now I have the fire sprinkler head repaired but water still leaking so this definitely a pluming issues or pipe installation defect!

  Business Response

  Date: 07/08/2022

  Business Response /* (1000, 5, 2022/06/23) */ On behalf of KB Home, I sincerely appreciate you bringing the aforementioned complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction. A KB Home representative met with customer to re-inspect the reported garage ceiling leak. The HOA is working on repairs, and a KB representative will follow up with drywall repairs after the HOA completes their repairs. Thank you.