Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Curacao has 8 locations, listed below.

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• 

  Curacao

  1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

• 

  Curacao

  1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

• 

  Curacao

  4444 Ayers Ave Vernon, CA 90058-4317

• 

  Curacao

  16111 Harbor Blvd Fountain Valley, CA 92708

• 

  La Curacao

  7815 W. Thomas Rd. Phoenix, AZ 85033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: CURACAO Account #: ********* Balance: $1,700 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 03/11/2025

  Mr. ******** appears to be laboring under a misapprehension about Curacao's nature.  Curacao is a retailer that sells on credit to customers who have its store credit card.  It is not a "consumer reporting agency" within the meaning of the Fair Credit Reporting Act.  Accordingly, the provisions of the Act cited in Mr. ********** complaint do not apply to Curacao.
  
  
   If Mr. ******** believes that his credit report does not accurately reflect the status or history of his Curacao account, he may contact our customer service at ************ for further assistance.
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company have a promotion of a kind, they do open at 10am Just walk in and sales *** are advising they are sold out with not even 10 people inside store its impossible for them to sell out quick. Really Unfair Business

  Business Response

  Date: 02/28/2025

  Thank you for the opportunity to respond ************** complaint.  The ad states the following information ;
   Image / Item May Vary.
  In-Store Only
  Only 300 Available
  Exclusive to Curacao account holders
  Limit one per customer
  While supplies last
  
  
  Thus, the advertisement made it very clear that the exact model Mr. ***** wanted might not be available.   
  However, as a special accommodation for Mr. ****** we located the mattress he wanted in our distribution system and held it  for him.  On February 26, Mr. ***** visited the store and made the purchase.  I personally called him to verify that everything went smoothly, and Mr. ***** said he was satisfied with his purchase.  
  

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All around January 22nd 2025 I was involved in a feature of a online operator namely black Chip poker called spin to get in this feature allows you to play a slot style game that will let you into a Target tournament for as little as one cent if you land three of a kind on the reels. I landed three of a kind on three separate occasions one tournament was a $15,000 guaranteed tournament no limit hold'em another was a ****** guaranteed no limit hold'em and most importantly was their featured venom tournament with a $2,500 entry fee and a 8 million guaranteed purse no limit hold em I have reached out to Black chip on numerous occasions to try to resolve the issue only to be met with excuses . I've never been told why my wins weren't honored only that my grievance would not be escalated. Black chip is a part of a group called The winning poker Network all of which operate out of *******. I have overwhelming proof in form of screenshot and video I have correspondence between myself and black chips employee s and hopefully I can come to a conclusion without having to go through legal channels.

  Business Response

  Date: 02/19/2025

   

  After reviewing Mr. ************* complaint we see that this is completely unrelated to us. We are Curacao with retail store locations in ****************************************** and *******. We are not the Island of Curacao or any organization pertaining to this Island in the ********* which is probably where Mr. *********** meant to send his complaint to. 

   

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 3 piece sofa sectional on certain date of January, if needed can submit receipt, one piece which was the chair or seat defective, called n had the chair with defective problem replaced, foot/leg lever) was not raising correctly either halfway or low, was a weak foot/leg lever! The replacement was also defective! In good faith we tried to keep it if the replacement had been good, but, was not! So the company had it picked up n were given our money back except they charged us for the pick up n the reassembly of the sofa/sectional! That was not fair cuz it was a defective ********* shud not be held responsible for that! That's the companys fault for selling a defective item! Its not like I didn't try to have it replaced, I did n the replacement was just as bad! Its not my fault the company sells defective items! I want my money back on the ********************* charges that they took out of the whole price! I paid more r less $1,400 They took out on their own about $200 n some! They owe me back that money! They r taking advantage of a consumer rights! Please help! FYI - As of tomorrow I will be going to the business place to see if they will give me my money back they took upon themselves! I do want to see on my own if they can come to n understanding if not, well then I hope u can do something to solve this issue! Thanks!

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to respond to Ms. ********** complaint. It may be necessary to provide the purchase's receipt or account number as no account could be found with the information provided.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Hello, this is ***** L *********, I just recently filed a complaint against business Curacao in *******, Az, this past Friday n explained my issues to u with this company n did mention also, that I was going to go today Saturday to try n resolve it on my own n everything worked out ok n was given credit for the amount charged to me! I know I jumped the gun contacting u first, but, I wanted to be a step ahead if things didnt go my way! No need for u guys to look into it anymore! Since all this just happened n I notified u guys yesterday, I yet wasnt given a case number so hopefully u can locate my file with my email which is ******************** so if u still want to contact me u can do so via my email address! Thanks!
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************. I do not have a contract with *****************************. They did not provide me the original contract as i requested

  Business Response

  Date: 02/07/2025

  Good afternoon. This complaint is addressed to **************** but is being forwarded to Curacao.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec ember 22 I bought a hair treatment and hair brush, and I got a receipt that says policies on returns is 45 days, I went to the store yesterday ( 01/16/2025) and They told me, their policy is 15 days only to do returns, I talk to a manager and She refuse to take them back and issue a refund

  Business Response

  Date: 02/07/2025

  Thank you for the opportunity to respond to Ms. ******** After reviewing the details of her purchase, we apologize for the inconvenience she encountered as there may have been a misunderstanding during the attempt to return. However, we have spoken to our management staff at the store and advised to reach out to Ms. ******** to set up a time and date to bring the merchandise that Ms. ******** stated has not been opened and simply changed her mind about making the purchase. Ms. ******** was contacted on Jan 30, and she agreed to stop by the store at 6pm.  Ms. ******** came in on February 03 and made the return for 3 products out of 5 in this purchase.
  
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with credit one bank. I do not have a contract with ****************, they did not provide me with the original contract as i requested.

  Business Response

  Date: 01/15/2025

  Curacao is puzzled by Mr. ******* complaint, which contains no facts pertaining to Curacao and merely names it in passing while stating that Mr. ***** has no account with "credit one bank" and no "contract with ****************" --two third parties that are wholly unrelated to Curacao.   Our records show that Mr. ***** does have an account with **********************, the account has been delinquent since early 2023, and it has been assigned for collection to an outside collection agency, *********************
  

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH CURACO I DO NOT HAVE A CONTRACT WITH THE COLLECTION AGENCY TRYING TO COLLECT AND REPORTING ON MY CREDIT REPORT THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED CORRECTION TO MY CREDIT REPORT, I DEMAND THIS ACCOUNT TO BE REMOVED FROM MY CREDIT REPORT

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to respond to Mr. ***** in regard to his dispute. Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act. However, customers also get a receipt/ invoice evidencing their purchase and all purchases and charges during the billing period are itemized on the billing statement.

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22755741
  
  I am rejecting this response because: they did not provide me with a copy of the contract as requested. This response they sent me solved nothing. I want them to prove that it was me that opened up the account for All my information was stolen including handwriting, birth certificate, pictures of my social security card etc Was exposed in a data breach and now incorrect information on my credit report coming from this company is being used and reporting on my credit report as delinquent, I demand this account be removed from my credit report
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 01/31/2025

  We have reached out to Mr. White via email requesting additional information to help us do a more thorough investigation of his Identity theft claim as we only have the email he sent as form of communication. In order to open an identity theft claim, we will need a completed ID Theft Affidavit and a copy of the claimants photo identification. There is no address on file and the phone number he sent in the BBB claim is incomplete. As of January 27, 2025 we have not heard back from Mr. White. 

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inconsistent reporting as a charged-off account with missing or inaccurate payment history.Violation: FCRA Section 607(b) and FCRA Section 605(a).

• Initial Complaint

  Date:12/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not accountable for the debt claimed by CURACAO. I have no contractual agreement with CURACAO, and they have not provided the original contract as requested.

  Business Response

  Date: 01/10/2025

  Thank you for the opportunity to respond to Mr. ***** in regard to his dispute. Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act. However, customers also get a receipt/ invoice evidencing their purchase and all purchases and charges during the billing period are itemized on the billing statement.