ComplaintsforCedars-Sinai Medical Center

• Initial Complaint

  05/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Dealing with Dr. **** NPI # XXXXXXXXXX, has been one of the worst experiences of my life. She is money hungry and is morally bankrupt. I visited her for the first time in March and as a new patient I was asked questions about my health and was encouraged to ask her questions. WE had an extensive conversation and at NO point did she state that I would be charged hundreds of dollars for asking and answering questions. I challenged the charges and expressed my dismay and confusion about my insurance company being charged thousands of dollars and me being charged hundreds of dollars for having a conversation with a doctor I met for the first time. Then she called me to help me understand the results of my blood work, and again included it in the system as a visit where I was charged hundreds of additional dollars! To add insult to injury, she prescribed me medication that made me sick after I asked her to give me the lowest dosage possible. further, the medication she prescribed me is normally FREE but I had to pay $182 for a 3 month supply. Ive expressed my concerns with the billing and she told me she would do whatever she could to help but she didn't, instead she doubled down and told the billing department the billing was in fact correct. She can not be trusted and she is a horrible communicator. *********** enables this behavior despite knowing that there are hundreds of customers complaining about the same billing issues

• Initial Complaint

  05/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I continue to get bills even though I submitted ins. info several times. In person on ******* the Cedars Sinai Teller said my insurance was "not active" however, I told her that was incorrect and I used it earlier that day 4/10/22 at 10:53am at the Doctor AND the *** Pharmacy. I told the CSHS billing Teller the system had the WRONG BIRTHDATE and maybe that was the issue. She said it didn't matter and that I needed to call my insurance. So, I did. ******* verfifed on the phone(on a recorded line) at CSHS to me that was in fact ACTIVE 4/10/22. The CSHS Teller told me she already closed the bill and I would need to call billing myself on Monday and she gave me a card. Dates I have submitted******** insurance info to CSHS billing: 4/10/22(in person), 5/8/22(mail) and today 5/22/22(email). The due date is in 2 weeks and I'm trying to prevent any collections or late fees- as I can see how CS operates and where this is headed. I want them to correct the information/update my insurance and settle the payment in a timely fashion before the due date. They may need to extend the due date to give the insurance time to respond since they REFUSE to accept the info.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I had an appointment on ****** with a ************ at ****** ***** (Dr. ******* ******** I scheduled this appointment months in advance. Since I live in the Oak Park area, I had to drive for almost two hours in order to get to the clinic. Dr ********* staff did not let me in for my appointment after they ran my insurance and they couldn't get a confirmation. They tried to login into Blue Shield but couldn't confirm the details. Then they called Blue Shield and the hold was of about 45 mins. I approached them and specifically said that I am willing to pay cash for the appointment and then figure out the insurance issue later by failing a claim with the insurance company. I told them that I wasted half a day of work to come to ******* ****** They told me that since it was already 10:30am, i lost my place in line and that my appointment can only take place more than two hours *********** I could NOT believe what I was hearing. They are running a ******** belt in a factory rather than a *******

• Initial Complaint

  04/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The post surgical healthcare I received was ******** Within hours of receiving my ***** ********* ***** ****** was using that **** to ******* money from me.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In May of 2021 I received imaging through Cedars-Sinai a CT and MRI. Have been a patient for many years, so they had all of my insurance information. August of 2021 I find out they have been billing my insurance incorrectly. By December now multiple calls back and forth I thought it was fixed. My bill equalling about $****. By January of 2022 I've made close to $**** in payments. They are still showing $**** balance, another call with financial service support they noticed the math didn't add up and fix it. Fast forward to February of 2022 I have a new credit collection for $168 from ***** and *****. I call Cedars-Sinai and I'm told it's a different department. I call that department and I'm told there's nothing the can do. I explained that I have been talking to Cedars-Sinai financial and looking on my patient portal and this never showed up. The woman was rude and indifferent. I asked for a supervisor and was sent to voice-mail. Still no call. I am not trying to avoid any debt, but this deceptive. I never got a separate bill, call email or any other notification. Now I have been penalized with a hard hit to/ on my credit report. I'm very upset.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/24) */ 02/23/22 - I spoke with our patient - **** ****** regarding her billing inquiry, she shared there is a balance of $168.00 sent to a collection agency ******* ****** stated she had no knowledge of the outstanding balance. I confirmed the balance was pertaining to an Imaging Account. I verified the home address on file, which is correct. The imaging department confirmed they were not aware she was a Cedars Sinai employee and the account did not have the employee discount applied. The outstanding balance was waived and the collection agency ******* ***** was notified to remove the negative credit reporting from her credit files. A deletion letter from the collection agency ******* ***** will be sent to the home address, and to allow 5-7 business days to receive. **** ****** was notified of the resolution today 02/24/22. She was satisfied with the outcome and resolution.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I visited the ER on July 13th, 2017 for a wrist issue. They took an X-ray of my wrist & forearm. Before leaving the hospital, I gave them my ID & my insurance card. I had an out of state insurance card as I had just moved to **********. The billing department called to make sure the insurance was valid while I sat there waiting. They confirmed it was valid with me & told me my copay was $250. So I paid that & they sent the rest of the bill to insurance. Insurance denied it due to a coding problem & they sent it back after fixing the coding issue. Insurance paid it in full. But before the hospital received the payment, their system bounced my balance to collections with ***** We called ***** showed confirmation from our insurance that it was paid. They called the insurance & hospital & both confirmed my balance was at $0. Collections removed the balance from my credit report by December 2017. Fast forward to November 2021, I get notified that the bill had been sent to another collection company. We called the hospital & they said the bill was never paid & that the provider bill had been paid by an **************** & the other $900 was written off. No one informed us of this, although we appreciate it. We never applied for assistance, as we thought the entire balance was paid. The billing department refused to do anything except give us a 40% discount on the bill & wipe out the rest of the bill. That's nice & all that but this bill has now been paid by ********** our copay, some charity we never applied for help from & now another $823 which we can't afford. Even the record they have for me is insanely inaccurate stating I got a ********* during my visit & I did not. Along with medical records from years I never lived in ** for things I never received. Their billing practices is fraudulent & illegal, along with the collection ********* they ***** Their ************* to work with us beyond collecting more money &hear the inaccuracies of their own ********* is *********

  Business response

  01/11/2022

  Business Response /* (1000, 8, 2022/01/06) */ 01/05/22 - I spoke with our patient Ms. ******** in great detail regarding her account. Considering the overall circumstances provided, we have issued her a refund of the payment made in the amount $823.80, as requested. She was satisfied with the outcome and call resolution. Consumer Response /* (2000, 10, 2022/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Very grateful for ********* ******** and ************ and understanding about the situation with the bill. I am ******* and grateful that he ******** me and ******* the account of any ********

• Initial Complaint

  12/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In a recent review of my consumer credit reports (Dec 2021), I noticed a new entry on my credit report. A collection agency named Designed Receivables Solutions Inc. has placed an erroneous account alleging that I owe a balance of $220 resulting in a derogatory tradeline and severely lowering my credit score. Listed under the original creditor was ****** ****** This bill is completely inaccurate, and I do not owe ****** ***** nor the third-party collection agency **** any outstanding debt. All alleged bills ****** ***** is alleging that I owe were paid through an insurance settlement three years ago. The attorneys that were involved in the case who ********** and agreed upon a settlement amount were ******** Law Firm located in ******* ***** and the Law Offices of ****** ** ******* located in *********** In three years since this bill was settled, ****** ***** never sent me any paperwork stating there was still an amount owed, and **** never notified me via phone nor mail they had an account in my name in their office and they intended to report this erroneous account to the consumer credit bureaus. Because of the inactions of ****** ***** and ***** my consumer rights were violated, and my medical data has been breached. I am filing this complaint with *** to resolve this matter with ****** ***** and to inform the public of **** ********* business practices. Immediately in receipt of this complaint I would like for ****** ***** to pull back the erroneous account from **** and for the third-party collection agency to permanently delete all my personal information from their files as I never gave my permission for **** to have access to my personal consumer and medical information. Although the data furnisher on my consumer credit report is ***** I believe ****** ***** still owns this account therefore having the sole authority to have this ********* account immediately and *********** ******* from my ******** ********* and ********** consumer credit report.

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2021/12/20) */ Received BBB complaint from Group Quality Service ********* reviewed internal account # XXXXXXXX, confirmed the account was assigned to our collection agency **** in error. I removed the negative credit reporting from the patient's credit files and adjusted the outstanding balance of ******* to zero balance. Placed a call to the patient's home number on file to advise the account has been closed. Left a voicemail message to return my call directly. I also emailed a copy of the zero balance statement to the patient's email address on file. Submitted BBB online response ********* Thank you

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