Reviews

Did nothing with recent fraud activity even though they were notified

We booked the ****** home in LA for Labor Day weekend for our two families (including four young children), and it turned out to be the worst hospitality experience we have ever endured. Upon arrival, the house was completely uninhabitablereeking of animal urine, particularly in the children's bunk room, with a foul odor from the attic that smelled like a dead animal. When we contacted the after-hours concierge around 7pm, their only response was to send pest control and cleaners the following daya disgraceful response to such conditions.After multiple calls and speaking with eight different agents, including a manager, we received no resolution that night. By midnight, with the house in unsanitary condition and unfit for children, we had no option but to leave and book a hotel. AvantStay refused to cover hotel costs or issue a refund until the next dayan inexcusable ******** wasnt until late the following afternoon, after relentless follow-ups, that we finally secured a refundyet no compensation for our hotel expenses. The lack of professionalism displayed by AvantStay agents, the failure to return calls, and the sheer incompetence in resolving such an urgent issue is beyond unacceptable. To add insult to injury, the home itself didnt match the listing photosit was outdated, with rough, cheap bedsheets, and a bathtub that didnt ******** is clear that AvantStay has zero quality control. Allowing guests to check into a home in such deplorable condition demonstrates a complete disregard for basic hospitality standards. This entire experience reflects poorly on AvantStays diligence, integrity, and reputation.We will never use AvantStay again and will actively discourage others from using their services.

I would rather it be 0 stars. We had booked a home in ***, ** for 8/19 to 8/24. AvantStay canceled our rental just hours before we arrived due to a well water problem with the home. They were sorry and refunded our money pretty much leaving us stranded as to our vacation. They offered us houses in ******* that didnt even come close to the home we rented. We were going to spend our vacation with our three children and their families and a service dog as we have a little grandson who has severe health problems and developmental issues. My daughter is due to deliver soon. They were forced to return home. That night we were forced to find a motel. We needed three rooms. Not much available. We had to find a place to do dinner. Again it was a Monday. Almost everything was closed. We had brought meals that we prepared at home to have through the stay. We had to throw everything away as it sat in the car overnight. And we had to do breakfast the next day. Luckily we found a house on another site. The owner was wonderful. Even offered us a free night in another home he had. Unfortunately we were already booked in this motel that we werent thrilled with. All we wanted was for AvantStay to pay for our out of pocket expenses with the rooms and meals. And they wouldnt. We were offered I believe a $250.00 voucher for our next stay with them. Really like we will ever use them again. A lot goes into planning a family vacation. It shouldnt be able to be canceled like you are canceling a lunch date. Yes they did refund the amount of the rental. But they left us stranded as far as our vacation. Either AvantStay or the owner of the house should be responsible for our out of pocket expenses. It wasnt our fault. We had paid for this house in full months before the total was due. Thats just bad business and just not right to do to families. We were treated so well by the owner of the house that we were lucky to find. A day and half of our vacation was wasted due to this.

Rented ***************** there was work being done on the beach we had zero access noise from bulldozers all day and they started to work at 4am woke up to reverse beeping from machines just simply discusting experience we had they should have disclosed this to us so I can book somewhere else. The house in itself is poorly kept toilets need better cleaning just all round c*** please safe your money don't book this place I will be posting short vids on my insta and tiktok

To start by saying this was a beautiful property. The bridge, river, decor etc. However, when booking *******, we chose it because it looked like a dream. Gorgeous pictures, amenities listed, etc. As the week went on, the list of things wrong with the property kept going. The bride took pictures throughout the week of the problems. We visited the original Zillow listing that the house was on when last sold. All of the pictures on the listing are from Zillow 24 YEARS ago. Not UPDATED PICTURES. Knowing that, we realized the actual house does not match the pictures on Avant. We had a broken shower door that would not close, a rock placed under a twin sized bed to hold it up, due to the frame being broken, the bathroom dial fan that completely turned sideways when touched and has toilet paper stuffed behind it. Busted outdoor fireplace, a hot tub that doesnt work, towel rods broken and set in the window. The kitchen sink falling through the counter. Several mice throughout and leaving f**** This list is a SMALL portion of the issues. All of them, when brought to the attention of the property manager, were things he had no idea about. Seems like they do not do proper check-in and maintenance between stays if they had no idea about a broken bed and shower. When we finally reached checkout day, the bride of the party got a message from the property manager (who we kept in contact with the whole stay), letting her know that she should be compensated for the issues we experienced since this was almost a $10,000 stay for this home for the week. This was NOT something we brought up or asked for. Today she received an email letting her know they compensated her $100. Disappointed doesn't even cover it since Avant Stay is supposed to be a high end and upscale company. Thankfully, the group we had made the trip wonderful but next time we travel to *****, we will not be booking through Avant as they do not care about their customers and would not recommend staying at the *******

My family rented many places on Wild Dunes for a reunion but my daughters house was double booked! AvantStay cancelled our long reserved booking and relocated them in a vacation house away from the rest of the family in ***********AvantStay didnt take ownership until their mistake was proven with emails. Then AvantStay gave a puny refund. When this pittance was addressed *********************** and *********************** stuck by this pitiful compensation. Ask if it bothers them that various deliveries, including Babies Away were scrambling to find where we were relocated. Ice cream melting. Ask if theyve mounted and remounted baby seats in ********** heat for infants and a two year old after arriving from ******. Stay away from AvantStay.

My family booked a house managed by Avantstay in July down in ******, **. I am incredibly disappointed at the sheer lack of thought put into the upkeep of this house, *************************************** When we arrived the central air that was promised to us was not on. Instead, these careless fools put in portable air conditioning units that were hooked up to the windows, this would have been fine had the windows been able to lock. I, a MINOR and a female, did not feel safe knowing this as the portable units were in every bedroom. The only thing holding the window closed was some dumb flimsy tape. Absolutely pathetic. This house also promised 3 bathrooms, THREE as in one more than two (hope this helps Avantstay). We come to find out that this house had a **** and **** style bathroom that was in between two bedrooms. Isnt false advertising illegal? The cherry on top of this abysmally managed house was the broken oven/stove. The night that we checked in we wanted to heat up leftover food from a restaurant. We find out that the oven was unplugged because as soon as you turn it on it smells like that of burnt plastic. This was not only unappetizing but utterly ridiculous. My parents called Avantstay for about the fifth time in ONE night only to be made aware of the fact that the management team knew that the oven was broken and did not notify us or attempt to fix it. This was incredibly unacceptable and showed how idiotic some management companies can be. The pool, which was the only reason for picking this house, had not been cleaned before our arrival, There were a plethora of bugs, a worm, and a pile of sand that could rival a dune in the desert. The only compensation offered was 500 dollars in comparison to the 7 grand my hard working parents paid in order to give me and my siblings a pleasant vacation. I feel disrespected by this company but more importantly I feel sorrowful for anyone who has been employed by Avantstay because clearly they only hire morons. 0 stars for Avantstay.