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Find a Location

AvantStay has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AvantStay

      PO Box 35539 Los Angeles, CA 90035-0539

      BBB Accredited Business

    Business ProfileforAvantStay

    Hotels
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.86/5stars

    Average of 119 Customer Reviews

    Customer Complaints

    78 complaints closed in last 3 years

    43 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/5/2020

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    AvantStay is the best way to travel for groups, offering a diverse portfolio of 1,500+ premier vacation rental properties across 100+ destinations. As the next generation hospitality platform redefining the way in which people travel and invest, AvantStay delivers a highly curated experience customized to guests' needs, using a proprietary tech platform to power bookings, seamlessly operationalize in-field and remote management, and activate authentic and elevated consumer touch points. In 2019, AvantStay became one of the initial twelve partners of Homes & Villas by Marriott International, and currently offers distribution on more than 65 OTAs. AvantStay was founded by experienced real estate and technology entrepreneurs Sean Breuner and Reuben Doetsch.

    Products & Services

    Vacation rentals

    Business Details

    Location of This Business
    PO Box 35539, Los Angeles, CA 90035-0539
    BBB File Opened:
    3/20/2019
    Years in Business:
    7
    Business Started:
    8/29/2016
    Business Started Locally:
    9/20/2017
    Business Incorporated:
    8/29/2016
    Accredited Since:
    11/5/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C4068040 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    BBB records show a license number of 02148122 for this business, issued by 12-Bureau of Real Estate. The expiration date of this license is 5/24/2025.

    These agencies may include:

    12-Bureau of Real Estate

    1651 Exposition Blvd

    North Sacramento CA 95815

    (877) 373-4542

    https://www2.dre.ca.gov/PublicASP/pplinfo.asp

    Type of Entity:
    Corporation
    Alternate Business Name
    • AvantStay, Inc.
    Business Management
    • Mrs. Taylor W, Dispute Resolution Specialist
    Contact Information

    Principal

    • Mrs. Taylor W, Dispute Resolution Specialist

    Customer Contact

    • Mrs. Taylor W, Dispute Resolution Specialist

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    78 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Rented a property from them they put up fault pictures of the property when we got there what we expected and what we got were two different things I called and told them my issues which were bugs all in the house in the beds walls everywhere The abandoned house on property which is falling down the uncut grass and weeds around the pool the unsafe pool after getting no where with them I wrote a review and I was contacted by **** Basically to bribe me to take down my review for a refund so then can still rent the property when i refused I lost out on my refund that should show you what kinda company your dealing with
    Read More

    Customer Reviews

    119 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dorothy N

    1 star

    07/08/2024

    We were a direct hit with hurricane ***** supposed to go to ********* for my birthday Friday, we ask them for some options to cancel move dates & flat said nope, non refundable

    Local BBB

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