Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my services with Bambee in May 2023. I have email confirmation of this event happened. In Fall 2024, Bambee charged me for a new annual subscription and has been processing monthly fees since then as well. I NEVER authorized this and Bambee is fully aware, based on their own emails, that I cancelled their services. They are now saying that "if approved" my refund could take up to 30 days. They are also telling me I need to cancel the subscription through my account portal, although I never asked for a subscription. This is theft, plain and simple.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bambee HR has charged Eastern Shore Metals CC without authorization for services that they no longer provide. They contacted us 2 months ago to let us know that they no longer provide the tier that we have had for 3 years and offered a tier that would cost 12k/yr instead of 3k, so we declined and asked that the account be put on a 9.00/mos charge. They first charged our CC for ****** which they stated was the new month charge which was not authorized. They did immediately refund that charge, but then turned around and charged our CC for ******** on 12/1/24 for the cancelled plan. I contacted them for a refund and they stated it could take 30 days to process. I have contacted them numerous times since 12/1 to find out when the refund will be processed and the only answer I get is that it is still waiting for approval. It is now 12/31 and no one will answer my emails requesting the refund other than to send a canned email saying we are working on it. No one will call to discuss this issue nor tell us when we will receive the refund that is way overdue. Do we have to file fraudulent CC charges with our CC provider to get a resolution.Buyer beware: Bambee is not a company you want to do business with as they are only interested in your money and no customer service at all.

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with Bambees handling of our account cancellation and associated service issues.On Tuesday, May 7, 2024, I initiated a request to cancel our account, which has since resulted in numerous complications. At that time, Bambee did not offer a storage plan, leaving us no choice but to remain in a contract due to the 444 documents stored within their system. Furthermore, their platform lacked functionality for mass document downloads, which exacerbated the issue. It wasnt until June or July 2024 that any form of file retention solution was offered.When our contract was renewed, no updated agreement or terms were provided, leaving our organization under the impression we were on a month-to-month plan as we transitioned to a new HRIS system in November 2023. Despite this, we have been charged as if we were locked into a long-term contract.We are requesting a 50% refund due lack of file retention and accountability from BAMBEE, and offering no other option for our organization other than to remain in contract. Additionally, during my discussion with ***** on November 26, 2024, I was advised to provide proof of my earlier cancellation request. I have since located email correspondence confirming that, as early as May, I requested to cancel our account. However, I was informed at that time that doing so would result in the loss of all team member information in their system, leaving us with no viable option but to remain under contract.This situation reflects a troubling lack of customer service and support, compounded by the absence of viable solutions until 56 months ago. Bambees actions effectively forced us to remain in a contract, prioritizing rigid policies over the needs of our organization and placing our critical team member information at risk. We hope that we can come to an agreement and our solution is fair.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me the 2nd year of the renewal when I did not agree. I never agreed for the 2nd year and di not feel comfortable moving forward with them. I ddi ot add a new credit card on file and did not have the services for the year of ************************************************************************** ****** reviews state that this issue has happened to several of their customers. Not ethical and transparent with customers.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an itemized list of over 2 dozen problems that Bambee caused in our HR, payroll, contributions, and deductions over the past 18 months. I prepaid $7,129 for 2 years of service for 2/14/24-2/14/26. The past 6 months of service has been so terrible, to the point that we are now potentially liable for payroll related issues that Bambee caused. I spoke with our account manager on October 15th about issuing a refund and he refused. He assured me that I would receive a call from his manager that day. Here we are 10 days later and I haven't heard one word from Bambee. No call and no email. This is the latest in a long series of failures from Bambee to meet expectations. Attached is an itemized list of the majority of problems we've had with Bambee. What's amazing is that these 2 pages of issues are not all of them we've had in the last 18 months.Bambee failed massively on payroll, deductions, and contributions. Some of which were never resolved. Our accountant has encouraged us to sue Bambee for the gross negligence in handling those issues because it's now put us in a position of potential liability.We are seeking a refund for the 17 months of unused prepaid services totally $5,049.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bambee HR failed to provide a compliant paid leave policy for my company after 6 months of effort at communication, resolution, and escalation of issues. They have abandoned communication with me regarding my complaints and requests for refund. I have been a customer of ********************** for 5 years and agreed to a 2 year plan for 2024 and 2025 at the end of 2023, totaling $3,408. I am requesting full refund for 2024 and 2025 due to the severity of this issue. In November 2023 I requested a new paid leave policy to meet ******* and Illinois's new regulation that would become effective July 2024. I requested, and continued to request, a policy that would be compliant with *******, ********, **************, and ********** regulations due to the locations of my employees. By February 2024, I had spoken to at least 2 Bambee staff and in the 3 months since the original request had not received a policy. After contacting Bambee staff again in February, I was connected to a Bambee staff member who provided me at least 3 paid leave policies that did not match the new legal requirements nor my requests. I made efforts to resolve this both in messaging, emails, and phone calls with this person. After further complaint to my HR manager and requesting escalation, I was connected to their Compliance Team and received at least 2 more non-compliant policies and overall lack of follow up to timelines given by Bambee or requested, as well as requested documentation of calls. Bambee staff abandoned the issue and communication with me about the policy as of May 31, 2024 and I was forced to obtain elsewhere. During this time I filed 2 additional issue complaints on the platform. I spoke with Bambee business Manager on June 17th and was told I would receive a call from person with authority on June 20th and did not. After I followed up again June 27th, the business manager said refund request would take 45 days and they escalated the issue. I have received no call or communication.

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a pressing matter regarding the payroll services Bambee provides to *****************. While Bambee has been our trusted provider for payroll processing, tax filing, and associated services, a discrepancy has arisen that requires immediate resolution. Towards the end of June 2024, I received a bill from the ***************************** indicating that ***************** allegedly owes additional payroll taxes. Concerned by this notification, on June 24, 2024, I attempted to address the issue via phone with Bambee only to be diverted to their online support portal. Therefore, I reached out to Bambee via their online support portal. Unfortunately, my initial outreach did not yield a response. In an effort to escalate this matter, I reached out to multiple departments within Bambee in the days following my initial contact. I finally received acknowledgement from a Customer Support Specialist on July 2, 2024, who assured me that my concern would be forwarded to the appropriate team. After further delay, I received contact from the ****************** on July 8, 2024. In response, I provided a copy of the bill from the ***************************** on July 9, 2024, as requested. Despite my follow-ups on July 11, 2024 and again on July 15, 2024, I have yet to receive a substantive update or resolution regarding this matter. The lack of clear communication and timely resolution from Bambee could place ***************** in a potentially compromised position with the *****************************.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a previous client of this company. The services were not very good, so I cancelled my contract in October of 2023 prior to the renewal of my **************, 9 months later, and not even near the original contract date, I have been charged 2408. There is no one to call. Everything goes to a voicemail that tells you to email sales or billing. This is very fraudulent billing

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has failed on numerous occasions to provide the services for which it was contracted. It also failed to respond to my myriad of emails over the past year requesting assistance and remediation. The company has twice paid the wrong employee, has missed payroll, and has failed to respond to time-sensitive HR issues. Bambee replaces staff assigned to my account without notice, does not pay state-mandated payroll tax on time, and fails to file reports on a professional manner.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have consistently tried to log on to the Bambee website to cancel my subscription that I am actively being charged for, but am not using. I have tried a desktop and mobile device. The webpage just spins and asks me to sign up for a 7 day free trial. When reaching out via telephone the phone goes to voicemail. No one has returned my messages. Also, they have not corresponded through email for me to set up an appointment. There has been no way for me to reach a representative of the company to cancel services.