ComplaintsforBambee, Inc.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subject: Dissatisfaction with Bambee ***** Services and Refusal of Refund I am writing to express my profound dissatisfaction with the services provided by Bambee **** After being promised a top-tier online HR solution, I decided to invest in your product, only to find that it did not meet the expectations set by your marketing and sales teams. I understand that sometimes there might be a mismatch between a product's promises and its actual capabilities. However, what has been more troubling is Bambee ***** refusal to provide a refund after we realized the service was not a fit for our needs. It's disheartening to see a company not stand by its product and deny a justifiable refund request.In today's digital age, customer trust and satisfaction are paramount. By overselling your product and then refusing to rectify the situation, you are not only losing a customer but also risking potential damage to your reputation through word-of-mouth and online reviews.I urge you to reconsider your decision and process a full refund for our purchase. It would be a testament to Bambee ***** commitment to customer satisfaction and would help rebuild the trust that has been eroded due to this experience.

  Business response

  12/05/2023

  
  The customer agreed to the ********************** Terms and Conditions ************************************************ . Below is a snapshot of some of the services provided to the Customer. The customer has been able to utilize ********************** Services. Bambee has added value to the customers business by ensuring the company complies.  The charges are sustained.
  
  Phone Call 9/29/23
  More job descriptions for Managers
  Phone Call 8/25/23
  Looking for a social media release form. Not available on Bambee. Reaching out to their attorney.
  Phone Call 8/18/23
  Finalized General Manager Job Description
  Phone Call 8/11/23
  Assisted customer with NDA New Job Description -The *** sent the customer a template for the Job Description Assisted customer with quarter bonuses for all management roles.(5) district, floor, kitchen, general,
  Phone Call 7/21/23
  *** assisted with an offer letter and will discuss offer letters, JDs, expectations, and goals on Monday
  Phone Call 7/20/23
  Added new employees **** "***" and ******** to the platform
  Phone Call 7/7/23
  The customer has an Issue with POS system and the newly hired accountant. Bambee advised the customer on how to handle the issue because POS system had no integration to Bambee for the 19 full-time hourly 7 FT salary and 10 PT hourly, 1 PT salary1 PT salary (inventory). The customer was advised to bring them into a dual hourly position Bambee   Assisted with Offer letters for all employees, 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a subscription for Bambee's HR services on 1/31/23. Before signing up, Bambee informed me that the purchase comes with a 30-day trial period, and if I were to cancel anytime within those 30 days, I'd receive a full refund. I cancelled the trial on 2/27/23 within the 30-day period and asked for a full refund. Also they sent an email indicating that they received my cancellation request on 2/27, they erroneously chose to list the effective cancellation date as March 6. While they never responded to any of my messages following that date, I suspect they listed the cancellation date as 3/6 to avoid refunding me for the 30-day trial. To be clear, on 2/27 at 2:06PM CT, I sent the following message: "I've decided to go in a different direction, and I'd like to cancel my Bambee subscription and use the 30-day money back policy that, *****, you had mentioned when I first signed up. I also noticed that the refund for the full $98 for the training videos has not gone through yet, so would you mind double-checking on that for me?"Following that, Bambee sent me an email on 2/27 at 9:01PM CT confirming they were processing the cancellation. But, I never received a direct response from the two people I emailed, and, more importantly, I never received the refund.I have provided emails showing that I cancelled within the trial period. I had assumed that the refund had been processed, but after learning it wasn't, I followed up via email and call on 8/28 and never received a response. During the trial period, I also added a purchase for two sets of training videos at a cost of $49 each. Within a week of purchase (on 2/8), I decided I didn't need the videos and asked for a refund, which Bambee said they would provide. On that same day, they provided me with a refund for one set of videos but failed to provide a refund for the other set, even after I followed up with them on 2/13. On that day, they said they would look back into it but then never got back to me.

  Business response

  09/18/2023

  Response:
  The customer activated the new ********************** account on 1/24 from when the customer verbally agreed to the service not 1/31. 1/31 is when we charged the customers credit for the Bambee ************** **************** was from 1/31/2023 to 2/28/2023.  The customer cancelled the service on 2/27/2023. The customer cancelled the ********************** service outside of the 30-day refund policy therefore the customer is not eligible for a refund.  
  30 Day Refund Policy. You may cancel your monthly or annual subscription for a full refund of your subscription fee within 30 days of purchasing a new subscription..
  
  Last, Bambee HR services are used by customers based on their needs.   Bambee HR service is proactive with compliance and reactive to employee issues, so the amount of time or services utilized by the customer is based on their business.  The customer agreed to the service, the terms of service and provided the agents with the credit card information to utilize the service.
  
  

  Customer response

  09/19/2023

   
  Complaint: 20548273
  
  I am rejecting this response because:

  Bambee falsely stated that I made a verbal commitment on 1/24. However, I made no commitment until 1/31. On 1/31, I spoke to *************************** from Bambee and committed to the service. It was on that day that I paid for the service.

  Regardless, Bambee stated in its reponse that my service was from 1/31/2023 to 2/28/2023, and they stated that I cancelled on 2/27/2023. Therefore, by Bambee's own admission in its response, I cancelled within the 30-day period. By their own admission, the 30-day policy states the following: "You may cancel your monthly or annual subscription for a full refund of your subscription fee within 30 days of purchasing a new subscription." By Bambee's own admission, I cancelled within 30 days of purchasing the subscription.

  The facts have been established by Bambee itself: I purchased a trial on 1/31/2023 and am eligible for a refund if cancelled within 30 days of purchase. Bambee confirms I cancelled on 2/27, which is within 30 days of 1/31. Therefore, their statement that I was outside the 30-day period is erroneous. Moreover, this indicates I am, indeed, eligible for a refund.

  Finally, I'd like to address the topic of the refund for the training videos I purchased through Bambee. Bambee completely failed to acknowledge my request for this. I'll restate the video situation: Within a week of purchase, after watching only a few minutes of one set of the multi-hour training videos, I decided I didn't need them and asked for a refund, which Bambee said they would provide. On that same day, they provided a refund for one set of videos but failed to provide one for the other, even after I followed up on February 13. They said they would look back into it but then never got back to me.

  Sincerely,
  *************************

  Business response

  10/03/2023

  Customer has been refunded. 

  Customer response

  10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I entered into a 30-day trial for the service but quickly realized that it was not what my small nonprofit needed, so I didn't onboard or use the service. I attempted to cancel the service several times. Still, all these internal steps were required (speak to my dedicated manager and HR person), and I had to leave messages and await callbacks, which proved very cumbersome. I advised a rep named ***** that I was looking to cancel and BE REFUNDED. She advised that she couldn't process the cancellation and that I needed to speak to *******. I scheduled a call and was very specific in my request. She canceled my scheduled call with no heads up, and then upon receiving my email to ask why, she called me back hours later to let me know there was no refund. This is not the best product. I was charged $299 for a month when it was evident that I didn't use it or intend to.

  Business response

  09/18/2023

  This is a self-sign-up service that the customer leads. The customer initiates the process and enters all the information including credit card information.  Bambee HR services are used by customers based on their needs.   Bambee HR service is proactive with compliance and reactive to employee issues, so the amount of time or services utilized by the customer is based on their business.  The customer agreed to the service, the terms of service and entered the credit card information to utilize the service. As a courtesy the customer is sent a reminder about the upcoming charges on July 31 and Aug 4th.  The customers request for a refund has been denied.  
  

  Brief Summary of communication  
  July 5th     Customer Received and Opened email - Welcome letter from Bambee
  July 5th     Customer Received and Opened email - Customer Received an activation email.
  July 7th         Customer Received and Opened email - Email to add staff.
  July 7th       Business Manager called Customer- no answer  
  July 10     Customer Received and Opened email Email regarding compliance training One of the easiest ways to protect your business is by making sure your employees are trained to not violate your company policies. Training is legally required in several states. But no matter what state you're in, good training is good business
  July11th   Customer Received and Opened email - Offer of assistance or to answer any questions.
  July 12th   Customer Received and Opened email - Offer of assistance or to answer any questions.
  July 13th   Customer Received and Opened email - Invitation to have a conversation with their Dedicated HR Manager  
  July 18th   Business Manager Called Customer to check-in with Customer.
  Jul 25th     Customer Received and Opened email - ********************** trial is in full swing!
  July 31st  Customer Received and Opened email - Email from Business Manager It's *******, your Bambee HR Business Manager!  I wanted to follow up with you regarding your services thus far! Your $1 Trial is ending soon and I would love to schedule some time to chat with you to discuss your subscription options!
  July 31   Business Manager called customer at ****** (pst) PST Left Voicemail and sent text
  Aug 4   Customer Received and Opened email Reminder email that the customer will changed $299  Weve got your account scheduled to auto-renew to make sure you dont lose access to your Bambee account and HR documents. Based on your employee count, your subscription will renew automatically at $299 per month. Were excited to continue working with you and your business! Have questions?  Our support team can answer any questions about upgrading to a full Bambee account. Were always available during regular business hours and respond to all questions in under an hour.
  Aug 5th   Customer was charged $299 based on TOS and 
  Aug 7th   Cancelled Service 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bambee does not provide the services that it stated and refuses to provide reasonable billing adjustments. I requested a new policy on May 15. By June 15, I still had not gotten a response. I had to follow up two more times to get a basic policy. This simply a company taking money and not providing service. I had several similar experiences the year before. This frustration was combined with constant turnover of "my" HR rep. I canceled my account and requested a prorated refund for the annual subscription. Bambee customer service reached out and stated they submitted a request to leadership. I have followed up numerous times over the past month and a half with ******* and keep getting an answer that they have reminded leadership. Now I am getting no response at all. I would like the annual subscription fee (around $3400) refunded. Originally I asked only for the prorated amount (prorated to May 15 when they stopped providing services), but now I have spent hours wasting my time in contact with Bambee so I would like the full fee.

  Business response

  08/31/2023

  *********************** and *************************** have been a Bambee customer since April 22, 2021.  The Customer received 4 emails between March and April regarding the most recent Bambee Annual membership and offer of assistance.  The customer did not reach out to ********************** regarding any issues or concerns. Below is an overview of the Interaction with the customer based on the ******************** Complaint:
  April 22, 2023, The Customers Bambee account was renewed per our Terms of Service and the customers agreement. 
  May 16, 2023, The Customer requested a Custom PTO Policy
  May 16, 2023, The HR Coordinator (***) responded to the customers request.  The *** provided an estimated resolution,and that additional research will need to be done.
  June 15, 2023, The HR Manager completed the customers request and provide the Custom PTO Policy
  June 16, the customer requested a to cancel service over 45 days after the account was renewed via the Bambee Platform.   

  
  The customer has been denied a refund based on the Bambee Terms of Service that the customer agreed to in 2021, 2022 and 2023. Below is the applicable Terms of Service:  
  

  15.2.
  Cancelling Annual Subscription. You may cancel an annual subscription at any time. However, such cancellation is effective at the end of the applicable annual period. Please make any such cancellation by logging into your account and submitting a cancelation request to customer support in the application. You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method You provided. Refunds cannot be claimed for any partial subscription period. You will continue to have access to the Platform and Services for the remaining period of your annual subscription.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We began using Bambee after a sales call that made a ton of promises about what kind of support we might expect - a dedicated HR manager that would help us keep our handbook and policies up to date, feedback on our current policies and procedures, and industry specific support. Once we began using Bambee, it became clear that the HR managers had little to know industry knowledge, that handbook creation was non-existent, and that they could not review our policies for compliance. These were the only reasons we signed up. Our sales rep convinced us to sign up for a year, so we paid in advance. I used Bambee as a glorified and expensive filing cabinet, dumping all our employee info in there, but using the HR support function less than a handful of times. Our plan ends this month, so I began the termination process. I was having trouble figuring out how to export the data we put into Bambee, so I reached out to support. I was told there is no simple method to export our data and that the policies that supposedly we paid for with our subscription is not exportable. The process of taking your files out of Bambee is EXCRUCIATINGLY long because the software is so buggy and laggy. Exporting my files will take myself and my staff HOURS. This is unethical. We spent thousands of dollars on a file uploader that we cannot even access easily.

  Business response

  01/23/2023

  Emelie,
  
  Thank you for your feedback. I apologize that you did not have a pleasant experience with a Bambee process. Our Dedicated HR Managers have many years of HR experience covering multiple States. Bambee services are customizable based the needs and the size of the business. Please, know that I will be sharing your feedback with our team so that we can learn from your experience and ensure continuous improvement of our services. I have reached out to you however if you have additional concerns or comments, please reach out to me directly at ***************************************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The increased rates from $99 to $199 without letting me know. After checking my bank account, they charged me 3 months this higher rate. I was upset, and they said i should cancel my account if i had a problem. I asked them to give me an adjustment since i was not told they were going to raise my rates. They did not, they cancelled my account and never gave my money back and kept my personal records

  Business response

  01/23/2023

  Nahera,
  
  I apologize that this was your experience with Bambee. We are moving fast to improve our customer experience, and it is unfortunate to see that we missed the **** with you. Please know that I have investigated this, and made the appropriate adjustments to you account based on our 1/13 conversation. If you have additional concerns. Feel free to contact me at ****************************************
  
  

• Initial Complaint

  11/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We purchased a "subscription" to a service that did not deliver 100% of the promises this company made for the service. 1 - we had a delay in service start due to a non-responsive HR person. It took weeks for a new HR Person to be assigned. 2 - the company created an error in "rolling out" the program to our staff when it was not authorized which created chaos and confusion with 40 staff members who thought the program was spam and fake. The company acknowledged the error and apologized but they were not able to fix the issues that had already occurred with staff. 3 - parts of the program never worked - employee report card, review, and revision of employee handbook, training modules were extended a deadline that was not reasonable, the training modules did not allow the staff to save a place and restart later. They had to do the whole training at one time. 4 - 2 days after the "trial period" ended, I requested a refund due to poor and inaccurate services but was denied. The trial period had been extended for poor service but the program still never worked as promised. 5 - they stated they do "audit's" of hr compliance which was not completed. 6 - I requested a refund of ****** for the upcoming year but was denied. We have not used the service for over 6 months. 7- I was never given a contract for services

  Business response

  01/23/2023

  Business Response /* (1000, 10, 2023/01/06) */ The Company and account owner received great value from their subscription with Bambee. We shared the platform with the reported employees, and they were notified of the HR Policies that Bambee created to support the business on their compliance journey. The Company implemented 289 policies for 44 employees and 50 training courses for their organization. We supported the account owner as their In-house HR contact ***** transitioned out of the business. We are commited to customer service and offered the customer a 10% discount in good faith to retain their business. The customer was provided the Terms of Service as shown on the Bambee website to ensure their understanding.

• Initial Complaint

  09/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Request for cancellation and refund not acknowledged for many months, leading to excess charges of **** in monthly fees. During this time, no services were rendered. We are seeking a full refund for all payments made to Bambee, totaling ******, due to negligence with our account, numerous losses in staff hours to correct Bambee issues, loss of our edits and adjustments to policies (review correspondence with *****), and multiple account manager changes (4) with no service being provided at any point. We have emailed and called many times over the course of a month to resolve amicably, with no response or communication.

  Business response

  09/22/2022

  Business Response /* (1000, 5, 2022/09/16) */ ****, Thank you for your feedback. I'm apologize that you did not have a pleasant experience with Bambee. It's certainly not the experience that we want any of our customers to receive. We have reachout to you to address and resolve your concerns. I want to personally assist you in fixing the issue you experienced with your Bambee account. Please reach out to me directly at *********************** *****, Director-Customer Support Consumer Response /* (2000, 7, 2022/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for Bambee HR for Payroll and HR management. I signed up on a month to month basis as I wanted to make sure that their software would do our payroll functions that we needed such as tracking PTO, allowing me to do emplyee deductions and reimbursement and other functions. When signing up, I was told all of this functionality was in place. When I ran my first payroll there was not a way for me to enter employee deductions and I also inquired about PTO tracking and payment. They told me that an HR person would set up PTO, then said it was a future enhancement. Due to this I immediately cancelled my service and had to dispute my credit card statement as they said they would not refund me any of the money I spent. They then sent an ACH on my bank account on 07/05 for $2191.96 which we did not authorize nor has bambee given me a breakdown of the invoice for this service. I am requesting that the $2191.96 be reversed or refunded as this was not agreed to. I have tried calling to discuss this and emailing and no one will provide me with details on this amount and would just like to resolve this matter as their service didnt meet my needs as it was sold to me.

  Business response

  01/06/2023

  We have reachout to the customer in July to discuss their concerns. The customer had been provided a full refund. We offer Bambee guided payroll and limited PTO tracking. We have offered the customer an opportunity to return to ********************** to experience our extending product offering and great service.

  Customer response

  01/12/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This explanation is incorrect. Bambee refused to give me a refund so I had to put a dispute on my credit card. States require PTO to be tracked and on employees paychecks. This was promised at initial meeting and was not available. This is resolved now due to me using AMex and allowing me to dispute the charges. Beware of this company as they are very easy to deal with when they are selling you, impossible to work with once you have questions. The fact that it took them 6 months to respond to this issue supports everything that I am complaining about. We spent 40 hours migrating our information to them and an additional 20 hours having to revert back to our old provider.

  Business response

  02/13/2023

  As mentioned in the customer comments the account had been refunded.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We subscribed to services with Bambee who helped us with HR services. We swapped out one employee for another and they reached out and said they were upgrading our account because we went over our limit of employees. I replied and said no, we just replaced someone. They then charged us ****** after we told them we did NOT want to upgrade. They stopped answering my emails and ignored my chat requests. I finally emailed back telling them to cancel and they did. Never replied to me about a refund. Today, 11 months later, they just charged my account again! This is clearly fraud. Our company wants our money back. Bambee owes us a total of *********

  Business response

  08/03/2022

  Business Response /* (1000, 10, 2022/07/14) */ Hi *********, I'm very sorry to hear that you were unhappy with your experience here at Bambee. Please know that we will be investigating this matter further. In the meantime, I welcome the opportunity to connect with you personally so that I can learn more about your experience and make this right for you. Please email us at**************** and ask to be connected with the Manager of Customer Support.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩