ComplaintsforAngara.com

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a sapphire and diamond ring. And the center stone has fallen out. I tried to contact them via email and got no response. I contacted them a second time now, only to be told that there is no recourse. And I will have to pay for repair and shipping. This company boasts quality, but I see a lot of reviews now online that the same thing happened to them. They have inferior quality jewelry and are boasting that it is the best. They are In fact fraudulent.

  

  Business response

  06/17/2024

  Hello *********,

  We are always glad to provide service to our customers.  Our return and repair policy is fully explained on our website. We never want to surprise our customers. Your ring was purchased in 2022.  This is long past our 30 day return policy.

  You are responsible for the repair costs.  The price to replace the 5x3mm AAA blue Sapphire is $180. + sales tax for your state. This includes replacing one sapphire, resetting the stone, cleaning , polishing and returning it to you . The ring will be examined. If a prong is missing the price would be adjusted to cover that.  Mail the ring back to us with insurance and a tracking number to protect yourself. We recommend that you ship it with *** or FedEx.  Please put a big note in the box with your order number #*******.

  Our Address:

  Angara Inc.

  *********************

  Suite 1015 (the suite is important)

  *********************

  Let me know when it ships so that we can watch for it. Feel free to call me directly. I am glad to speak with you. ************.

  Best ***************************************** **************** Manager
  

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Diamond eternity band in January 2024. The band had already lost a Diamond After only 5 months. When I contacted customer service, I was told I needed to pay $120 for repair. Why do they not stand behind their products and warranty?

  

  Business response

  05/14/2024

  Hello *****,

  I am sorry this has been upsetting for you.  We all wear our jewelry differently and  accidents can happen in daily life. At the same time, we never want to surprise customers with our policies. For that reason, all of our policies are posted on our website. We have a 30 day return policy. During those 30 days we pay for round trip shipping for repairs, resizing and returns. However, after the 30 days the customer is responsible to ship their ********************** to us for repairs and etc.  The $110. + tax quoted to you to replace one diamond is exceedingly fair.  As a courtesy to you we are  paying for your round trip transportation. Shipping with insurance is expensive and we are assuming that responsibility as a courtesy . Let us know if you would like us to email you a free return shipping label so that we can quickly service your ring and send it back to you.  I hope to hear from you soon.

  
  

  Customer response

  05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I will be leaving reviews so other customers are aware that you do not back your products longer than 30 days.  This was a 35th wedding anniversary gift- I have a lot of jewelry and have purchased fine jewelry for a lifetime and have never had such poor warranty coverage. Therefore, this will be my last purchase from your site.  My biggest concern is that your jewelry is not quality to begin with and what will happen if stones continue to fall out- replacing stones could add up over the years and cost more than the original purchase. ****** learned. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband proposed in April 2022 with an opal ring from Angara. Within hours, one of the prongs bent. I contacted customer service to get the ring resized and expressed my concern about the issues with the prongs, which they assured me that they would fix. A few weeks later, I received the ring back, but within hours of wearing the ring, one of the prongs bent AGAIN. And this is just from everyday wear, not from doing anything strenuous. I dont shower, wash dishes, or do anything with my ring on. On June 10th, 2022 I left a review about the ongoing issues with the ring. Angara posted that they were sorry I was having issues with it, and advised me to return the ring, but it was already after the 30-day return policy. This week I was getting into my car, and noticed that not only was a prong completely broken off the ring, but the entire opal was gone. I started panicking, but was able to retrieve both the prong and the gem from my car. I went back to my original review from 2022, and was shocked to see that Angara had deleted my review from their website. Further, it appears that any unfavorable review was also scrubbed from the website. When I looked to see what was covered in the lifetime warranty, it was literally just cleaning and tightening the prongs, and nothing that customers are actually dealing with with their jewelry. Whats not covered is everything that happened to my ring: the gem being dislodged, bent and broken prongs, etc. Ive come to the conclusion that Angara is a fraudulent company that not only sells horrible quality and cheaply made products, but theyre unethhical and very misleading by only posting positive reviews about their products. I wish I wouldve read the reviews here, and not the heavily filtered reviews on their website. I would like my husbands hard earned money back. Its horrible that people work months and years to save for an engagement ring, only to receive what we got from Angara: a horrible quality piece of trash!

  

  Business response

  05/09/2024

  Hello *****,

  Please provide your Angara order number so that I can look up the details of the order history.  From your picture the ring looks like gold. It is very unusual for gold prongs to break. However, Prongs can break if they experience impact.  Gold is a good strong metal. All of us use our hands differently and this ring is two years old.   Our Lifetime Warranty has always been on the website. We never want to surprise customers. The details of our policies were  listed on the web site when your husband placed the order. When he ordered he had the option of purchasing the Enhanced Warranty  which would provide free prong repair and replacement.  He had that option and did not select it.   We never hide our policies.  Please get back to me with your order number.  I hope to hear from you soon.
  

   

  Customer response

  05/10/2024

   
  Complaint: 21682605
  
  I am rejecting this response because the ring that my husband ordered is a rose gold and opal ring (Order #******/ SKU: SR1872OPD), not gold as speculated by Angara. Although my husband was provided with the option to select an enhanced warranty, the ring should not have been failing apart within hours of wearing it. Further, because the website presents sanitized reviews of the products, I was not provided with transparent information about the ring, so he purchased it under false pretenses. If we would have read reviews made by customers who also experienced the same issues that I have had with this ring, I would have likely selected a different company. The customer reviews are false and misleading advertising, and is deception. As I mentioned in my previous review, which was erased from the website, within HOURS of wearing the ring, a prong lifted. As a newly engaged woman, I was especially careful with my ring, so it was not "user error" or my mishandling of the ring then, or now. I unfortunately do not wear the ring often because of how sensitive it is, and only wear it when I go to work or for special occasions. For the amount that my husband paid for the ring, I should be able to wear it daily. While I understand that it is now 2-years since purchasing the ring, I would like a refund since the product was purchased under false pretenses. 

  Sincerely,
  
  **********************************

  

  Business response

  05/13/2024

  Hello *****,

  I am asking for the second time for your to provide the order number and the name of the purchaser so that I can look up the order details and history.  The term "gold" covers white gold, yellow gold and rose gold. It is a term classifying the metal type while not specifying which gold. As mentioned on our website, we have a 30 day return policy. Your ring was purchased in  2020.  14K gold is a durable metal but will show normal wear of scratches and dents. For the metal to break, as with your prongs, it had to be subjected to impact. I am 100% sure this was an accidental "life happening thing " and never your intention. However, it happened to your 2 year old ring while in your possession.

  We need your order information to view your order.

  
  

  Customer response

  05/16/2024

   
  Complaint: 21682605
  
  I am providing the order number and *** again to this email. It was included in the previous email as well. My order number is #****** and the *** for the ring is SR1872OPD. I am rejecting this response from Angara because the company has not resolved the issue of my ring being bent within hours of having it on. It also feels insincere to continue to blame me for the ring prongs being bent because of impact when I do not wear the ring hardly at all, rather than accepting the responsibility and accountability that maybe they indeed did sell me a faulty piece of jewelry. Yes, it is two years since my husband purchased the ring but I have documented my issues with the ring within hours of having it, but Angara erased my reviews and concerns from their website. The lack of care and concern for me as a customer as well as the quality of the ring is quite disappointing coming from a multi-million dollar company. 
  
  Sincerely,
  
  **********************************

  

  Business response

  05/20/2024

  Hello *****,

  Thank you for providing your order number. I am sorry this has been upsetting . Mail the ring back to us and we will fix or replace your prongs free of charge. It will be examined by our master jeweler to determine the best solution.  No worries, we will take care of it and we will pay to ship it back to you.   We recommend that  you mail the ring back to us with insurance and a tracking number to protect yourself. We also recommend shipping with ***** or UPS. 

  Our Address is:

  Angara Inc.

  *********************

  Suite 1015 (the suite is important)

  *********************
  

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2021, I purchased a ring from Angara.com for $1300. Each year, I have had to send the ring in for repair and those charges are now equating to $600 (half the price I paid for the ring. I contacted customer service to discuss how unhappy I was with the quality of the ring since I have owned the ring for two years and have annually had issues with losing stones and now the band itself. They claim that I am hard on the ring and am the cause of these issues but that could not be further from the truth. Beware of this company, they sell low quality jewelry and do not cover any repairs. I have many other rings that I wear and have had no issues with those.

  

  Business response

  06/14/2023

  Hello *********,

  I am sorry  this is distressing for you.  *******s are one of natures masterpieces. However, they are a softer gemstone.  You have said that your prongs are damaged. That is related to wear.  It is important for us to mention that with 14K gold the only way a prong can be bent or broken is upon impact. I am totally sure this is unintentional . We all wear our jewelry differently but we do all move our hands around. If you had purchased the Enhanced Warranty we would have replaced the prongs free of charge. On the up side--we had sent you a completely remade ring as a one time courtesy long past the return period.
  

  In relation to the *******s I have copied and pasted our education section on ******* **************************************** & Strength
  Although an ******* is an excellent gemstone for most types of jewelry, it is more fragile than other forms of *****. ******* requires careful handling due to its naturally included and flawed formation. Theres a high possibility that it may develop additional internal cracks if subjected to extreme temperature change or rough impact. Extra care should, therefore , be taken while handling the precious *******.

  Your ring was purchased over two years ago and is long past the warranty period. We do post our policies on our website because we don't want to surprise you.   If you wish to  have us service your ring we are glad to provide a price.

  Best ***************************************** **************** Manager
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a bezel set garnet ******* for about $650 from Angara.com. The ******* comes with a chain. After wearing the ******* for a day, the clasp of the chain became stuck inside the hole of the bezel setting such that I could not even remove the necklace because I could not open the clasp. It also didnt look very nice with the clasp stuck inside the ******* and I desperately wanted to remove it. After lots of fidgeting and fear of breaking the chain my husband was finally able to free the clasp so I could remove the necklace. Since then I have tried to wear the necklace again and the same thing happens each time within minutes of wearing it. I gave up on wearing the necklace and reached out to Angara to inquire whether they could replace the chain or simply the clasp to a larger or smaller clasp that would not become stuck. After being assured of a response within ***** hours over and over and over, and sending numerous photos and explanations to their satisfaction, I finally got a response with a proposed solution - I could send them $75 plus tax and also pay all shipping costs in order for them to replace the clasp. This is a completely unsatisfactory solution because the necklace is unwearable in its current state. I currently cant even free the clasp at all even with much effort and its just an expensive item that will sit on my dresser. Ive decided to have the clasp changed locally but wanted to warn other potential customers- be wary with this company.

  

  Business response

  03/01/2023

  Hello,

  I am sorry to hear of your issue with the pendant and the chain clasp.  I am going to help you. Please reply with your Angara order number so that  we can bring your pendant back and replace the chain. Jewelry is meant to be worn. We want you to wear you necklace and enjoy it. I look forward to assisting you.

  *************************, **************** Manager

  ************

  Customer response

  03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ************************* reached out to me to resolve this issue in a very understanding and kind way. I appreciate her attention to the matter and willingness to correct the issue. Thank you ******* and Angara! 

  Sincerely,
  
  *******************************

• Initial Complaint

  02/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a set of earrings that were to have heirloom quality fire opals. The stones were dull and a darker red. After a series of exchanges they said they would replace them and would send me specific instructions and a shipping label. I have followed up several times (screen shot photos included) and no response. I am unwilling to simply return the airings as I no longer trust them. I need a paper trail and shipping/receiving confirmation. The earrings were over $1,000 and if they cant follow through I want my money back. Please advise if you need additional support material. Thank you n

  

  Business response

  02/06/2023

  Hello ****,

  I am so sorry to hear of how frustrating this has been for you.  I have notified our shipping team to send you a free return shipping label. Please put a note in the box to my attention. I am good at ************* and truly want to give your order special attention. I called yo this morning and left you a voicemail message with my direct phone number ************. I apologize for the slow response to your concerns and requests.

   

  Best ***************************************** **************** Manager

  **********************

   

   

  Customer response

  02/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  However, if they fail to follow through as promised I will contact the BBB again. 
  Sincerely,
  
  *****************************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Both my engagement ring and wedding ring are from Angara. On 12/3/22 I sent them back to be recleaned and resized and was told it would be 1-2 weeks. We have moved since purchase, so I sent our new address and was given confirmation that my address had been updated from ************** understood that the holidays were approaching so I provided a grace ******* On 1/5/23 I began to be worried so I reached out. After a few email exchanges I stopped receiving communication. I gave it a few days, reached out again and still no response. Today I called, and spoke with I believe ********. I explained the situation and he told me my rings has been delivered on 12/20 to my OLD address (states away). I never received any tracking information to confirm this shipment. I explained that this was incorrect and the solution I was presented was that they can make a new set for me. I stated that was not acceptable because I wanted my actual ring set that had been used at me wedding and he then became **** and rude. When I explained that he was not helping, but instead just putting a Band-Aid on the situation I was informed "I am not trying to argue with you, this is how it is done." There was ZERO compassion or understanding for the situation. When I pressed on why I was never sent tracking information or why **** just dropped communication all I was told was "I don't know." No apology, no anything. I would expect a company to go above and beyond to fix THEIR mistake, but no. Barely the bare minimum. As a jewelry company, there needs to be understanding of the sentimental value of pieces and that they simply cannot just be replaced.

  

  Business response

  01/19/2023

  Hello *******,
  
  First let me say that I am so glad you notified us of this problem. I would feel the same as you if this happened to me.You can never replace the attachment, love and meaning of your original wedding rings. How truly distressing this has been for you. I have checked and see that these were re-delivered to your new correct address on January 17th. I am so sorry we put you through all this stress and aggravation due to a shipping error. We try to be perfect each day but sometimes that awful thing called human error pops up. You ALWAYS deserve to be treated with respect. I apologize that someone on our team was not courteous. There is no excuse for that. I want you to know that you can contact me directly. Please accept our sincere apology.

• Initial Complaint

  12/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This buying experience was criminal. The website ran a countdown timer to order a $1400 set of premium jewelry guaranteed delivery by December 21. I placed the order immediately with time to spare, only to find that on December 23, not only had the order not been shipped, it was still listed as in production. I emailed and called, and received a guarantee through both media that the item would arrive by December 24. "Thank you for being our valued customer. In regards to your order #XXXXXXXXX, your order will ship today. We will upgrade your shipping to product over night shipping. We apologize for the delay." December 24 and now 25 passed, as did two separate guarantees. Now 0 response from the merchant. This practice is impermissibly dishonest at best and criminally malicious at worst.

  

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2023/01/06) */ Hello ******, Thank you for taking your time to sum up your experience. I have taken it to our main office to evaluate how this happened and how it could be completely avoided in the future. I see a couple of things affecting the delays. One issue is that all of our jewelry is handmade. All of the gemstones in the earrings were hand set. If at some point in the process the Master Jeweler feels it is not as good as you deserve he can stop it in process to either correct or remake or alter the items. You deserve the good workmanship you ordered. The weeks before Christmas and on through New Years were filled with storms all across the country. Even packages going to tropical locations were delayed as flights and canceled or delayed. We are extremely sorry for disappointing you. I totally understand how upsetting it is to order a gift for someone you love and have it not there on the special date you planned. We are unable to guarantee a delivery date. We can provide an estimated delivery date. This still goes back to the fact that you were disappointed and upset. I am sure I would feel the same if I did not have a special gift for a special person on the planned special day. I did leave you a voice mail this morning. Please know that we are sorry and wish we could turn back time to change the outcome. Best Regards, *************, Customer Service Manger

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Existing customer. Hit or miss re quality / value of jewelry purchased from this site. Recent orders suggest this online business is a scam. After receiving extremely poor quality **** earrings (clearly valued below price paid), sales leader (supposedly only 2nd to owner) promised to manage the process for replacement earrings - i.e. work with "master jeweler" to ensure appropriate color / quality of rubies and value of earrings and to send detailed photos of rubies / earrings prior to shipping to ensure my visual satisfaction. Nothing close to that happened. I doubt the sales person (*******************, "2nd to owner") even worked with "master" jeweler as I received shipping notification of "unapproved" earrings without receiving any details / photos of earrings. I get this scam when why buying jewelry <$1K, but buyers beware of this scam jewelry site. Going forward I will be working with my local jeweler or really anyone other than Angara.

  

  Business response

  12/05/2022

  Hello ****,
  I was upset when I read about your experience. I just left you a voicemail message. I am the Senior Sales Manager and **************** Manager and what you describe is very distressing. We are honest and take pride in our handmade jewelry. All of our gemstones are natural mined stones. Our goal was to make you happy. I am very good at gem selection and glad to give you 100% of my personal attention to select your rubies. I want to provide an outside third party objective appraisal to have new earrings appraised. We do not do appraisals as we are very honest and avoid any conflict of interest. Please call me so that we can give you the jewelry and customer service you deserve. ************
  
  Best Regards,
  *************************, Senior Sales Manager & **************** Manager
  

• Initial Complaint

  11/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  the product I purchased******************************************************************** In october the ************ ring fell off and wasn't noticed until after the fact. They replaced it but did give me a problem. A second time 11/21/22 the **** fell out and was not noticed until it was too late. The prongs on the ring were straight up and not bent. This company is refusing to replace the **** or give me a refund. The manager ****** is blaming it on me saying it's not for a child. the child whom we are speaking about is almost 16 and owns multiple rings and takes very good care of them. Now this ring comes off when she showers, does the dishes, goes to pe, and washes her hands. If the ring was made properly why should it have to come off. They want me to buy another stone instead of replacing it. Now since this has happened twice what says this wont happen again. I would really like some compensation as I spent so much money just to do something nice.

  

  Business response

  12/13/2022

  Business Response /* (1000, 5, 2022/12/01) */ Hello, I had hoped that I explained myself in enough detail in previous emails. At Angara we always post our policies on our website because we want you to be informed. We have a 30 day return policy as posted. We replaced the first***** free of charge AFTER our return and warranty policy period. We replaced the***** free after the return date as a one time courtesy. I have sent you multiple details about the delicate nature of*****s. We also have that information posted on our website. I have sent you the information from the internationally acclaimed *** about the delicate nature of*****s. An***** is a gift from nature but it can chip and crack and fall out if bumped in daily wear. They can last for years but always require being treated with TLC. Your ring is not eligible for return, exchange or refund. I do hear your distress and feel badly about that. We can provide a courtesy price to replace your***** if you wish. Best Regards, ******* *****, Customer Service Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩