65 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Haruko M
5 stars06/21/2024
My husband and I have purchased several beautiful pieces of jewelry from Angara to celebrate our special occasions. Angaras customer service is always excellent, and ******* and *******, with whom we have worked closely, are the kindest people and always respond to my emails and phone calls promptly. We just celebrated our 25th wedding anniversary last month and wanted to get an anniversary ring and a new diamond engagement ring to celebrate our marriage. ******* and I communicated extensively over the course of several weeks, and she made sure that we were purchasing the rings that we truly wanted. She was especially serious because the engagement ring was a custom-ordered ring and could not be returned. Words cannot describe how beautiful these rings are! I look forward to wearing them for the next 25 years and beyond. I appreciated every email, every phone call, and every advice ******* gave me during this process. We are so extremely grateful.Angara.com Response
06/24/2024
Dear ******,Thank you so much for your kind words. You touched my heart. It was my pleasure to work with you. Jewelry is different from anything else because it is timeless and signifies a special event or occasion you will cherish forever. I wanted to make sure that your ring ended up being something you will love forever. A 25th Anniversary is a major life event and your ring is a symbol of the love, commitment and the promise of another 25+ years. The ring you selected is dazzling. We would love to be your forever and always personal jeweler. Thank you for the opportunity to be a part of your very special event. *************************, ********************************* Sales ManagerReview from Julie H
5 stars06/14/2024
My experience purchasing from Angara was just like the ring I orderedflawless.The website is user friendly and when I had a question, customer service responded within minutes. When my jewelry arrived I was pleasantly surprised by the elegance, quality and presentation of the packaging. Angara is now my go to for fine, quality jewelry.Angara.com Response
06/17/2024
Hello *****,You put a smile on my face which I will share with the Angara team. It is our pleasure to assist you because you deserve great customer service and amazing **********************. We would love to be your forever and always personal jeweler. Best ********************************** **************** ManagerReview from Ernie M
5 stars06/14/2024
A couple of weeks ago I bought - what I thought - was the most beautiful engagement ring I saw anywhere for the woman who was going to be with me for the remainder of my life. ******* was the sales manager's name, and she helped me (I am a disabled veteran with both physical and brain injuries) purchase something that I couldn't believe when I got it was even prettier and more astounding than anything I'd ever seen before. I just couldn't have been any more excited to present such a breath-taking item to who I thought was the woman of my dreams. Angara did their part flawlessly, but to my disbelief the woman ended up making my life come to a screeching halt. Almost immediately she left it and me behind forever. Words cannot express how totally demolished I felt, and how embarrassed and fearful I was to see if Angara would take it back after such a short time and enable me to return it for a refund. Angara was just as understanding during my time of trouble as they were at the start of my journey with them, and they allowed me to return it for a refund. Angara is a FIRST-CLASS company with THE BEST policies, understanding, and employees I could have imagined. Their products and staff are of the highest quality a potential customer could ever imagine working with. I wish them success with ALL their products and activities and am so thankful to them - and especially ******* - for helping me through what ended up being such a difficult and troubling time by never once making anything difficult or embarrassing for me to endure. Thank you, Angara, for being a truly do-it-ALL organization.May God Speed,***** from SCAngara.com Response
06/14/2024
Dear *****,I most sincerely thank you for your kind words. I had enjoyed working with you when selecting the beautiful engagement ring. My heart went out to you when you called to request a return and refund. I heard your sorrow. I am sending you lots of good thoughts and best wishes for the sun to shine on you. Best ********************************** **************** ManagerReview from Julie J
5 stars05/20/2024
I have no words to say just how beautiful this necklace is. I got the infinity diamond two Stone necklace. It was more than I even imagined it would be. The packaging was exquisite and it was so sparkly. I will never buy anything from anyone else except for angera. They have the best quality jewelry.Angara.com Response
05/21/2024
Dear *****,Thank you so much for warming our hearts with your kind words.It was our joy to create handmade jewelry for you. We would love to be your forever and always personal jeweler.Best ********************************** **************** ManagerReview from Huong H
1 star05/02/2024
Good afternoon,I'm only giving one star, because it will not allow me to choose none, and move forward with my review. Approximately 2 years ago, we purchased my Wedding ring from this company, and shortly after one of the stones fell out. The company had no empathy, and didn't once apologize for their defective product, and stated I had to pay for the repair. I finally had it repaired about a month ago, and had the same stone fell out last week. I called and spoke with a gentleman named *****, again, no empathy nothing! He stated to take a picture of the ring, and send it to their email, a jewelry would look at it and call me about the ring. I asked for the Managers number, to make sure they knew that it was just fixed. I had the not a pleasure, pleasure of speaking with her, and basically, she stated, too bad. We don't cover that; it's a delicate ring and you should wear it. WHAT???? The cost of the ring, plus over $350.00 for the repair, and she stated that most people get personal insurance for jewelry. This is whimsical purchase, this is my wedding ring and means everything to me, and the fact that they tell you, you shouldn't wear it, and too bad the stone fell out TWICE!!! Defective merchandise, and such poor customer service. HHAngara.com Response
05/06/2024
Hello *****,
Please provide your Angara order number so that we can re-examine the situation and your options. We are sorry this has been upsetting. I look forward to hearing from you soon.
Angara.com Response
05/07/2024
Hello *****,We are waiting to hear from you. We have bee unable to find your order information linked to your name or email. Best ********************************** **************** ManagerReview from ALWAYNE B
5 stars05/02/2024
I recently purchased a stunning ring from Angara and had an exceptional experience from start to finish. The ring exceeded my expectations with its exceptional craftsmanship and beautiful sparkleit's even more breathtaking in person than in the photos online. The design is timeless yet unique, making it perfect for any occasion.What made my experience truly outstanding was the exceptional customer service provided by ******************************** and the team at Angara. ************'s professionalism and expertise were remarkable. She guided me through the selection process with patience and offered valuable insights that helped me make the perfect choice.The personalized attention and care I received from *************** and the team made me feel truly valued as a customer. Thanks to them, I now have a cherished ring that represents both quality craftsmanship and a positive shopping experience. I highly recommend Angara for anyone looking for exquisite jewelry and exceptional customer service.Angara.com Response
05/03/2024
Hello *******,Your feedback is very valuable. As a company we are always trying to improve and provide the quality of customer service you so deserve. Thank you for letting us know that ******* and our team personalized the attention you received. A jewelry purchase is unlike anything else because it is something you will have forever. We would love to be your forever and always personal jeweler.Best ********************************** **************** ManagerReview from Jay T
5 stars04/27/2024
I was looking for a special ring for my wife for our 40th wedding anniversary. ****** worked with me and answered all of my questions. Im a very tactile person and was nervous about purchasing something like this on-line without being able to hold it and look at it, but I really couldnt be happier. The ring was more striking than the photo online. Yes, I will purchase from them again.Angara.com Response
04/29/2024
Hello ***,Your opinion based on your Angara experience is important to us. We learn a lot from our customers. We are very hands on and always glad to speak with our customers. We are glad to answer questions and provide guidance when needed. Angara would love to be your forever and always personal jeweler.Review from Tina T
5 stars04/23/2024
??????Thank you Angara and specially ******* for wonderful customer support!!!Angara.com Response
04/24/2024
Hello ****, Your opinion is valuable to us. Our goal is to provide good customer support. I am glad we were able to give you the attention you deserve. ******* is a valuable part of our team and we will applaud her. We would love to be your forever and always personal jeweler.Review from Cody R
5 stars04/17/2024
I had a great experience here. The volume and variety of jewelry on the website is really impressive. I found the ring I wanted, but there was an issue with the add to cart button. I chatted with a customer service rep named ********, who was very polite and helpful, and they got the issue fixed within a few hours. My ring arrived a week later in a perfumed box.Angara.com Response
04/18/2024
Hello ****,Customer feedback always helps us to improve. Thank you for sharing your Angara experience. I am so glad that ******** moved your experience into a positive direction. We are hands on and always glad to speak with you. We would love to be your forever and always personal Jeweler.Review from Pat M
5 stars04/15/2024
Oh my goodness. My ring surpasses all my expectations. It looks exactly like the picture. Made well and beautifully set, high-quality gems. I highly recommend Angara...my ring is GORGEOUS! Their customer service is great and their shipping very fast.Angara.com Response
04/16/2024
Hello ***,All of us appreciate your kind words. Our goal was to send you a beautiful hand made ruby **** and treat you with the courtesy you deserve. Thank you for taking your time to share your Angara experience. We would love to be your forever and always personal jeweler.
Customer Review Rating
Average of 65 Customer Reviews
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