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Business Profile

Lawyers

Wilshire Law Firm, P.L.C.
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BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Wilshire Law Firm, P.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wilshire Law Firm, P.L.C. has 8 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enlisted Wilshire Law Firm to assist me with a car accident case. The agreement stated that I would be charged a flat percentage if settled within 90 days, and more if they had to fight in court. I signed the agreement for representation and I never heard from them again until they sent me a settlement agreement. It seems the settlement was made within 90 days, however, they claimed to have fought in court, and are charging me substantially more. I have never received ANY court documents regarding the case, per the Law, and when I contacted them about sending me copies of the court documents, they ignored my request. When I asked for the case number to research it online, they couldn't provide one. I keep reaching out to my attorney, but he, *******, ignores my calls...and I have yet to recieve any case related documents. I believe this is fraud, and they should face charges. I also plan to file a complaint with the ******.

      Business Response

      Date: 04/18/2025

      Hello *******,

      Were happy to discuss this with you further to help provide clarification on your situation. Please reach out to ************************************************* for assistance.

      Thank you.

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23105068

      I am rejecting this response because: I have already been going back and forth with the company about the issue since I filed this claim, and we have not been able to come to an agreement. I do not wish to waste any more time debating their fraudulent practices, and I plan to file a complaint with the ******************, and any and all interested parties. 

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So my attorney was suppose to help me during the time I was injured witch they didn't alls I was a number to them and they almost took 80 percent of my settlement and they also lied to me about the amount I should of got and I wasn't even done getting my other surgery before they close my case and someone forged my signature on a document and I told them that and they tried to tell me I was lieing because No one in the right state of mind would of signed the document. It was honestly really messed up and I didn't know how I how to do anything about it sooner tell now because I still have 2 torn tendens in my leg and I am not going to lie it messed up how they tried to take advantage of me because I didn't know what I was doing. They where very miss leading and the injuries I had was permanent like I had to get a rod in my leg and a anchor in my my ankle

      Business Response

      Date: 02/10/2025

      We are available to assist and discuss your legal matter further. Please contact us at ************************************************* at your earliest convenience so we may work towards a resolution.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been over a year since my case was resolved. They ignored my calls, never called back. They are scamming people to take more % of their settlement. I have the info showing the settlement was completed in less than 90 days and has been over a year and no settlement payment. They never update until you constantly hound them for Information. They deserve to be sued for this or lose their license.

      Business Response

      Date: 12/04/2024

      Hello,


      Thank you for sharing your concerns. Im sorry to hear about your experience, and I understand your frustration. While Im unable to address your specific case directly, I recommend reaching out to ****************************************************************************, as they can assist in resolving this matter swiftly.


      We take all feedback seriously and strive to ensure our clients are supported throughout their entire process.

      Customer Answer

      Date: 12/16/2024

       
      Complaint: 22551402

      I am rejecting this response because:

      Sincerely,

      ******* ********

      Customer Answer

      Date: 12/18/2024

      Why do I have to talk to marketing regarding my complain, shouldn't wilshire not marketing contact me about my issue? Your law firm is doing shady business practices and taking advantage of inoccent victims by falsifying great reviews about how great your business does. While the real truth is that Wilshire takes their time so that they overcharge clients and take all the money and leave the victim/client with nothing. I am in the military and will talk to my congressman about this business practice to make sure this shady business practice  doesn't occur anymore. 

      Business Response

      Date: 12/20/2024

      *******,

      Your feedback is vital to us, and we welcome any further comments or suggestions you might have as we continue to improve. Please dont hesitate to contact ************************************************* for additional support. 

      Customer Answer

      Date: 12/31/2024

       
      Complaint: 22551402

      I am rejecting this response because:

      Of their response is very vague and has no answer. I will contact client relations but I do not accept their response.

      Sincerely,

      ******* ********

      Business Response

      Date: 01/07/2025

      Thank you for sharing your concerns. We are committed to providing excellent service and look forward to assisting you in any way we can. If further support is needed at this time, please contact **************************************************

    • Initial Complaint

      Date:10/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Disruptive phone calls several times a day from various California area codes and when I answer there is no response, only a clicking noise. Please remove my name and phone number from the call list.

      Business Response

      Date: 10/10/2024

      Dear ****,
      Thank you for reaching out to us. We have taken your number off our call list as requested. If you have any further concerns or need assistance, please let us know.

       

      Best,

      Wilshire Law Firm

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep being spammed by Wilshire Law on my phone. They have called me on over 50 phone numbers and wont stop. This is harassment. Please take my phone number and put it on a NO CALL LIST! - ************

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Wilshire Law Firm calling me several times a day or more every single day. I have NO idea why. If I have business with you that I am unaware of, leave a message? Don't call me 100 times and then don't say what for. If I have a lawsuit against someone and you are following up, then you can call me. Don't bother me otherwise. I have a legal team. Calling me that many times I can be compensated because it's ANNOYING. ************ I request a follow up response only here. UNLESS like I said, there's a legal issue I am filing against a company. Then you can call.

      Business Response

      Date: 09/13/2024

      We understand your frustration with the repeated calls and sincerely apologize for any inconvenience this has caused. We want to ensure that your concerns are addressed properly and that we respect your preferences. For assistance with this issue, please reach out to our marketing department at ******************************************** They are equipped to handle such matters and will be able to review your situation to prevent any further unwanted calls. We appreciate your understanding and patience as we work to resolve this.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an open case with this law firm. I signed my settlement agreement on July 16th 2024. I the agreement it said ** review payment within 30 days. Its September 4th and nothing Ive called and emailed numerous of times and they never call me back. Ive never waited this long for a settlement check. No one can give me a straight answer

      Business Response

      Date: 09/05/2024

      Thank you for bringing your concerns to our attention. To assist you further and address any issues you might be experiencing, please reach out to our marketing team directly at ****************************************************************************. They will be able to provide you with the support and resolution you need.

      Customer Answer

      Date: 09/06/2024

       
      Complaint: 22241040

      I am rejecting this response because: Thats not giving me a straight answer when I call no one can give me a straight answer. I received a call today and was told I was getting a check, but only half because supposedly the other half hasnt been dismissed? I was told by someone in their office that I would get the entire money by the beginning of September, now theyre coming out with this? Im so upset I need that money I want that other half now!

      Sincerely,

      ******* ******

      Business Response

      Date: 09/13/2024

      Were genuinely sorry to hear that our communication hasnt met your expectations. We want to resolve any concerns you have as quickly as possible. Please contact us directly at ************ and select extension 1052 to speak with ******* *********. We value your feedback and are committed to assisting you with any issues you might have. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constantly cold calling; 4-6 times a day even on Sunday. Active duty military in other countries and still receiving costly cold calls. I never acquired their service and they continue to call.

      Business Response

      Date: 09/05/2024

      Thank you for bringing your concerns to our attention. To assist you further and address any issues you might be experiencing, please reach out to our marketing team directly at *******************************************. They will be able to provide you with the support and resolution you need.

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April ******* I was involved in a car accident with my partner and 4 year old daughter. Also at the time I was 6 to 7 months pregnant. They kept switching me from one person to another never really good communication. Once we did the therapy I let them know the therapy I was getting was making my back hurt even worse then before i only went to therapy TWICE the most because ***** my attorney at the time told me to basically not to go back they they were having issue with them about another client and basically they want me to go back but when I ask for more therapy he will just go back to Ill get in touch with you but never once called me back I left voicemail messages. I also contact with ********************* about my therapy nothing they kept blowing me off but once they said we were settle for 12,000-****** they were blowing up my phone and when I asked that I wanted to see if we can get more ***** kept telling me no that theres nothing more that he can do. And I asked him how much would we be getting back in return and he basically told me that we had to sign some forms to let me know. I went from getting almost ****** to 700 dollars for me my partner my baby and my unborn child. The charged each of us 45% on top another percentage so I went threw all that. When I never got my therapy treatment again he was to busy to get in touch about therapy but not to busy to get in touch about a settlement still to this day I have back pains my baby was born with 3 holes in her heart due to the stress since I was already a high risk patient to begin with. They kept switching me to talk to so many people that Ive lost count. Once I told them that I was going to contact the BBB and State Bar my settlement from 700 hundred to almost ***** dollars. I would just like to know how did it go from that amount to this amount and they were charging for so people that they were calling hospitals and getting paperwork fax like extra stuff. Like I was the one handling getting the info. Etc

      Business Response

      Date: 08/12/2024


      Dear ************,


      Thank you for reaching out and sharing your concerns. To address your issues thoroughly and ensure that you receive the assistance you need, I recommend contacting our marketing department at *******************************************. They will be able to provide further guidance and support regarding your situation.

      Thank you for your understanding.

       

      Wilshire Law Firm

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wilshire law firm was hired to help me with an automobile injury where I was on a motorcycle and was rear-ended by an SUV. This law firm has been disrespectful and dismissive from the beginning of the working relationship. I provided this law firm complete access to my Stanford healthcare portal where they could print out medical records or any billing information that was needed. They are trying to charge me almost $800 where they paid a third-party service to request the exact same information that they can get for free. Theyre trying to charge me for an investigation to take statements from witnesses and theyve never done so They told me that they paid an invoice. I must pay it back, but just because they are wasteful does not mean that I have to be. Im not paying for something that they could get for free. They had set up distribution of thousands and thousands of dollars from the settlement to pay a medical provider that never even build my health insurance This law firm is stealing from me

      Business Response

      Date: 05/01/2024


      ******,

      We're sorry to hear about your frustrations. Your concerns are important to us, and we want to ensure you receive the support and attention you deserve. Please reach out to our team at ******************************************* so we can try to connect you with the appropriate resources and address your situation promptly.

      Best,

      Wilshire Law Firm

       

       

    Wilshire Law Firm, P.L.C. is BBB Accredited.

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