Business ProfileforMOA Logistics Inc

Dear ***/*****,I am writing to file a formal complaint against MOA Logistics, a freight company based in ***********, **********. They claim to provide the most affordable shipping services from ***** to *****************. However, I have recently discovered that they can offer such low prices because they fail to report goods to customs, leading to significant issues.Recently, I experienced a loss of my package during transit. When I requested a tracking number from MOA Logistics, they could not provide one, yet they assured me that my package had been held up in customs. Upon further investigation, they provided me with an air bill number but confessed that they had failed to include my package in the manifest. Consequently, they were unable to track or locate my package.MOA Logistics suggested that customers should have insurance on the packages they send and further shifted the blame onto customers, stating that valuable packages should not have been sent through their services due to their low pricing. However, because MOA Logistics failed to report my package to customs, rendering it absent from the manifest, I cannot claim any value from insurance.When I contacted MOA Logistics to compensate for the lost value, they responded through a lawyer. They claimed they did not do anything illegal and are confident that they did nothing wrong.To my understanding, such practice is against trade violations as a smuggling activity and should be investigated. I kindly request your attention to this matter to prevent future clients from suffering a similar misfortune.Thank you for your time and consideration. Yours Sincerely,*********************