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Business Profile

Marketing Software

MediaAlpha

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MediaAlpha's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this company to receive a health insurance quote. They wanted way too much information over the phone so I declined to proceed any further. And as soon as I hung up the phone my phone started ringing immediately and repeatedly. I have received over 200 phone calls today in 50 text messages.

      Business Response

      Date: 03/14/2025

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are harassing me with people trying to give me a quote on health insurance that I'm no longer interested in.

      Business Response

      Date: 02/25/2025

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) and Data Deletion requests to all of our partners.  


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



      Customer Answer

      Date: 02/28/2025

       
      Complaint: 22981859

      I am rejecting this response because: some third parties are still trying to contact me. I want a do not contact in place, Ive tried putting on in place but I dont think its taken affect. 

      Sincerely,

      ******** *******

      Business Response

      Date: 03/05/2025

      Thank you for bringing this matter to our attention. Based on your review, we've sent an additional Do Not Contact (DNC) request to all of our partners. You should see the majority of contacts discontinue within 72 hours.


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thought I was putting my information into what I thought was a government site for health insurance and received about 15 missed calls from them in 4 hours. I called back and they talked to me saying they were affiliated with the state of PA so I originally trusted them. They went on to ask me very personal health care questions and my address, my doctor, my height, weight, etc. Then after ************************************************* quotes. I felt wrong about providing my credit card over the phone and then they continued to be pushy and sent me to another person. They kept asking me why I wouldnt give them the card info and that they couldnt process any quotes without it. They finally got mad at me but I then realized it was a scam.

      Business Response

      Date: 01/28/2025

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners on 1/15/24. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 22nd 2024 I contacted this company looking for ********** options. It was a total scam and I felt it from the beginning but I was desperate as my insurance was about to end under my parents. I was told to sign up for a PPO plan and that all of my current providers would be covered, i would receive a card in the mail in two weeks, and that I had 30 day cancellation period. None of this is true. None of my providers are covered, i have not received any card in the mail, and now they are saying I need verbal confirmation from a separate team that is going to randomly contact me within 48 hours to help me cancel even though Ive called customer service many times telling them to cancel my service and not charge me for next month. They said I called within the 5 day payment period so I will be charged. This is incredibly ridiculous as I was never told this all I have been told is lies and they have my card information I fear they are going to keep charging me for services that are completely useless and were sold to me under false context. I want a refund and I want them to never contact me again. I want noone to get stuck in this trap and headache again. I spoke to an agent named ***** him phone number is ************. He is the one that sold me the plan, fed me lies, and took my card information.

      Business Response

      Date: 01/13/2025

      Thank you for bringing this matter to our attention.

      We have reviewed the referenced complaint. Please be advised that MediaAlpha does not issue policies or accept payment from individuals. Any funds would have been paid directly to an insurer or broker, and MediaAlpha has no access to these funds or any account you may have. The only way to get a refund would be to request it directly from them. However, we were able to reach out to the insurer and have received confirmation that they will be issuing a full refund of what was charged. 

      If you have any questions, please contact us via email: *****************************************************.

    • Initial Complaint

      Date:01/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are posing as New York State health insurance and giving personal information to brokers. I am being harassed with spam calls, receiving 30 in the last 10 minutes after entering my information on their website thinking I was registering for health insurance.

      Business Response

      Date: 01/07/2025

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



    • Initial Complaint

      Date:11/26/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was searching for the New York State health insurance marketplace and was deceived into thinking this website newyorkstatehealthplans.com, was official. I provided the company with my email and phone number to get see my options. I very quickly realized that their website was not the official site because within seconds of providing my info I started receiving calls from multiple numbers saying they were from the **************************** calling to sign me up for health insurance. I found a place on the site to request that they not contact me and to delete my information. I have received an email from them stating that my information has been added to their do not call/email lists. 36 hours later and I am still receiving calls. I have also received emails but they went to spam.

      Business Response

      Date: 11/27/2024

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



      Customer Answer

      Date: 11/28/2024

       
      Complaint: 22609707

      I am rejecting this response because: I am still getting many calls a day. Make it stop now

      Sincerely,

      ***** *****

      Business Response

      Date: 12/03/2024

      Thank you for bringing this matter to our attention.

      Based on your review, we've sent an additional Do Not Contact (DNC) request to all of our partners. Please allow 48 hours for the majority of calls to be reduced.  If the number of contacts persist beyond that time, please do not hesitate to contact us at the email address below.

      If you have any questions, please contact us via email: *****************************************************.



      Customer Answer

      Date: 12/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/2024 4:35 PM I called MassHealthPlans on accident as I was trying to call MassHealth. I told the representative, ****** ******, I was calling to cancel my ********************* He told me it was going to be $250 to cancel, and when I asked why, he told me it was 2 months of my insurance premium. I explained that my insurance premium was $0 and he said the $250 was the number that came up after he put all of my information in. He sent me a document explaining that I needed to check all of the boxes, sign my name, and hit confirm. As I was trying to read the document and he was pressuring me to hurry up. He even said your signature doesnt need to be perfect. When I questioned what all of these things were that I was paying for, he said its insurance terminology, and honestly I have been working here for 13 years and Im not really sure what they mean. When I questioned why the amount of money was more than $250, he responded saying these are the numbers that came out when after putting your information in, dont shoot the messenger. When I said the information on the document confused me and I wanted to confirm that signing this document would cancel my ********************* he assured me that this was correct. He again pressured me to hurry up and sign the document, which I proceeded to do. When I figured out that the number I called was affiliated with *************** and not MassHealth, I tried to call them to see if they could cancel the charge. At 6:02 PM I spoke with someone named ******, who hung-up on me when I explained what had happened. I then called back at 6:03 PM and spoke with someone named ***, who after I told him what happened he transferred me to a phone line that said the person you are trying to reach is not available at this time. Then at 6:05 I called back one last time and spoke to a woman who hung-up on me as soon as I explained the situation to her.

      Business Response

      Date: 12/09/2024

      Thank you for bringing this matter to our attention. Based on your review, we've sent a request to confirm that a refund has been issued.

       We have reviewed the referenced complaint. Please be advised that MediaAlpha  does not issue policies or accept payment from individuals. Any funds would have been paid directly to an insurer or broker, and MediaAlpha has no access to these funds or any account you may have. The only way to get a refund would be to request it directly from them. With that being said, we were able to confirm that a refund has been issued. 

      If you have any questions, please contact us via email: *****************************************************.

       


    • Initial Complaint

      Date:11/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After continuing to tell them repeatedly I am not interested they have continued to call 28 times including while I am filing this complaint thru my phone!

      Business Response

      Date: 11/22/2024

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have provided the company with my email and phone number to get a quote for health insurance. I immediately realized that their website was not the official Health Connector website, and I filled out the forms for them not to contact me and to delete my information. I have received an email from them stating that my information has been added to their do not call/email lists. This was yesterday, and I have already received more than 70 calls on my cell phone, fifteen of them so far today, after filling out the form and receiving the confirmation. Please help me make this stop.

      Business Response

      Date: 10/29/2024

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/2024, I was browsing for health insurance plans. During a ****** search, I found the website www.nystatehealthplans.com. I thought it was the official NY State health insurance website. After filling out the form to obtain more information, I received 82 phone calls from 73 different numbers between the hours of 10:22am and 5:54pm. I answered the first call and then denied the remaining calls throughout the day. All of the calls displayed as either Potential Spam, Healthcare, or SPAM?TELEMKT. The next day (10/23), I received 45 calls from multiple different numbers. I answered many of the calls and explained that I was not interested in doing business with them. All of the voices were different, but the greeting was exactly the same - Hello ********. I understand that you are looking for health insurance. Do you need an individual or family plan? I have blocked all of the previous numbers that have attempted to contact me and filled out the Do Not Contact form on their website, but the calls continue. Yesterday, October 28, I received 39 calls from different numbers. On average, I am receiving 44 calls per day. These calls are a terrible inconvenience and they are interrupting my work day. Very unethical business practices.

      Business Response

      Date: 10/29/2024

      Thank you for bringing this matter to our attention. Based on your review, we've sent a Do Not Contact (DNC) request to all of our partners. 


      MediaAlpha works with 3rd parties who have established internal practices for how they contact consumers. We expect *** requests to be handled quickly to ensure consumers don't receive unwanted calls. Prompt action is taken in cases where we find violations of this policy. We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 


      If you have any questions, please contact us via email: *****************************************************.



      Customer Answer

      Date: 11/03/2024

       
      Complaint: 22486034

      I am rejecting this response because:

      It's been one week since I placed this complaint. After blocking well over 100 numbers, I am still receiving calls, even on weekends. This is not a prompt response.

      Sincerely,

      ******** *****

      Business Response

      Date: 11/07/2024

      Thank you for letting us know that you are continuing to receive calls a week after you've been submitted for DNC.  We are reaching out to our partners to ask them an additional time to stop contacting you.  We take these issues very seriously.  If you have any additional questions please do not hesitate to contact us at *****************************************************.

      Customer Answer

      Date: 11/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

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