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Business Profile

Moving Services

Affordable Moving LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving company refuses to pay for damages and refuses to provide insurance carriers name and phone number. They advertise that they are licensed and insured.

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing on behalf of my senior Mother, *********************. This is the ** company with many DBA's under it. She contracted with them to move her belongings from *******, ** to ************, **. When picking up her items they dropped multiple pieces, including a safe. During this time they also drove over and busted her sprinkler system and main sprinkler head, causing nearly $1,000 worth of damage. She had this fixed and sent them the bill to which they never paid.About 4 months passed and her items were in storage. Upon delivery in Jan. 2023 they demanded payment in full and cash only. She paid via personal check prior and all the emails/contract state payment via personal check was OK. She refused to pay in cash only and deducted the money from the damage they caused upon pick up. My Mother is in her late 70's and they were screaming at her for the money. The Police were called as they threatened to take her belongings back with them until paid in cash and she didn't deduct the damages. Long story short the police stepped in and she paid via check and deducting the damages.They proceeded to unload and dropped multiple items, including the safe again. They were asked for a claims form but my Mother was told they didn't have one. For 3+ weeks we have tried to reach them, to no avail as they never returned the calls. Finally, yesterday 1/31/22, I made contact with them and they are REFUSING to send a claims form for the broken items. They tell you to contact multiple people, supposedly via direct cell phone but when they answer it is someone else - it's all a game. They state that we have to email them with an explanation as to why we feel we deserve a claim and send pictures. Then they will decide IF the damages meet their criteria for a claim - they will not state what the criteria is. They state some damage is to be expected when moving. Only severe damage would be considered. My Mom has been verbally abused, harassed and financially taken advantage of by them.

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The person's name *** reached out to me from this company as I was looking for movers for relocating from ***********************. He told me that he will charge $600. I transferred him $500 on 12/12/2022 through chase online with****** and I transferred him $100 on 12/13/22. Transaction was through ***** debit card.

  • Initial Complaint

    Date:07/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ************ *************************** company. They gave me quote about **** or so on 1st attempt. Before 3 days of move they had a call with me to review items sand the quote went to ***** The main issue is that when movers came to pick up the stuff, they told me that they need to use small truck for delivery hence i need to pay extra **** which was not never communicated. I was forced to sign the contract of additional **** as they told me that they will go away without pick up and I did not have any choice left as I have to handover house to property manager according to plan. After they picked up the stuff. there was no update for 20 calendar days. When I raised this issue when I got a call fro delivery, I was told that if you do not pay **** extra, they will not deliver the stuff and put the stuff in storage and additional delivery charge of ***** will be charged. I am not left with any choice to pay as I am living in house without my stuff and i can not waste my off the work which I just started. I need to have ************* compensate for my stress and additional $940 being asked which was never agreed *******************

  • Initial Complaint

    Date:05/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a quote from Affordable moving company and scheduled a relocation move on ***** *** ***** I was required to pay a deposit in order to secure my move. Well according to my quote if I was to cancel three days prior to my moving date then I could receive a for refund. I called them to cancel my move because I had family that was going to help for a whole lot cheaper and when I contacted them the guy I spoke with ask me if I was being honest about why I no longer needed their services and stated that the refund process could take between 5-7 business days. Well after waiting 8 business days I called back and was told that the refund was processed and to allow 1-2 business days well that has passed and I sent 2 emails stating that I was canceling and I called them back to inform them that I did not receive my refund and I was told again to allow 1-2 business days. At this point I think they are scammers so beware!

Affordable Moving LLC is NOT a BBB Accredited Business.

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