Complaints

This profile includes complaints for SoCalGas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SoCalGas

  555 W Fifth St STE 1700 Los Angeles, CA 90013-1011

• 

  Southern California Gas Co.

  404 N Tipton St Visalia, CA 93292-6407

• 

  Southern California Gas Co.

  134 East Victoria St. Santa Barbara, CA 93101

• 

  SoCalGas

  PO Box 1626 Monterey Park, CA 91754-8626

• 

  SoCalGas

  131 Center St Promenade Anaheim, CA 92805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was no notification that my gas would be shut down, the gas was shut down on the 7th. I called when I got back to my house to understand what was the issue since I had no bills pending with them.They said there was no problem but they could only do any gas reconnection on the 19th, meaning I had to wait 9 days without any gas in my house during the winter season.I can't cook, I have no heat, I'm sick and they can't do nothing about it.This is a travesty, especially knowing that they:- overbook appointments - there was a technician on the 11th in my building doing reconnections because I asked him and he couldn't help me out.- **************** can't help me at all in the WINTER TIME while I'm freezing.This complaint is for people to know that SoCalGas is a horrible company that doesn't care at all for its customers but is there for the money immediately, and we every day working people have to stay hostages of the worst possible service provider.

  Business Response

  Date: 03/21/2025

  The Better Business Bureau (BBB) has requested that we review your complaint and address your concerns regarding the date of restoral for your gas service.
  
  Our records indicate that the previous occupant requested to have the service removed from their name in June 2024. As a courtesy, the gas service was left active to ensure convenience for the subsequent occupant.
  
  On June 30, 2024, due to recorded usage on the meter, a notice was placed at the front door requesting that the occupant contact SoCalGas to establish an account.This was to prevent any disruption of service, as the gas had been temporarily left active.
  
  Due to the lack of response to the notice left, a letter address to Resident was mailed on December 2, 2024, to the above service address. The letter reiterated the request for the occupant to contact SoCalGas to establish service in order to prevent disruption of service.
  
  As no response was received to the letter, an order to close the service was issued.Consequently, on March 7, 2025, an order was sent out to terminate the service for unauthorized usage.
  Our records show that you contacted our *********************** on March *******, to submit your application for service, stating that you had been residing at the property since December 10, 2024. During this call, you were provided the earliest available date for the restoration of your gas service,which was scheduled for March 19, 2025.
  Our records indicate that an Energy Technician (**) visited your residence on March 19, 2025, at approximately 1:30 PM. The ** successfully reinstated your service.
  Our scheduling of orders is affected by numerous factors, such as safety, and service personnel availability. When SoCalGas schedules service orders, we attempt to provide our customers the earliest possible completion date while maintaining a balanced customer order workload.The types of service orders are prioritized on our schedule by level of safety.
  We schedule a service order request when we can ensure an Energy Technician will be available to complete the order. Certain times of the year require us to adjust our scheduling whereby we cannot meet same or next day arrangements for certain types of service. Between the increased workload and as temperatures go down, service order requests increase; consequently, our schedule is filled quickly.
  SoCalGas is public utility regulated by the **** and operates under the laws of the State of California. The review of your order and contacts with our *********************** confirms your request was scheduled in accordance with the guidelines established with the ***** We make every effort to balance the costs of doing business (that are embedded in our rates) while providing the best possible service to our customers.
  Thank you for the opportunity to respond to your concerns and explain our position.
  

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Southern California Gas Company failed to honor a scheduled safety check appointment in ********, with no notification of cancellation after a 3.5-hour wait. Multiple attempts to contact their customer service have gone unanswered. Their technicians over-tightened a gas valve at a neighboring property, making it inoperable during a fire emergency - a serious safety concern. The company's unresponsiveness during emergency situations and failure to maintain accessible safety equipment poses risks to customer safety and violates expected service standards. We request:Immediate scheduling of the safety check with guaranteed arrival time Inspection and adjustment of potentially over-tightened gas valves in our neighborhood Implementation of a reliable customer service response system Compensation for lost work hours due to missed appointment Additionally, we are filing a concurrent complaint with the California *************************** (CPUC) regarding these safety violations and service failures. **** complaint number will be provided when available."

  Business Response

  Date: 02/24/2025

  Mr. *****,

  The BBB has requested we respond to your complaint.  We have made several attempts to reach you regarding the matter but have not yet received a response. Plese contact us at your earliest convenience so we can assist you further.  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Southern California Gas Company has implemented a policy that automatically switches customers who make online payments to paperless billing, without providing any form of consent mechanism. There is no opt-in or opt-out button during the online payment process, and customers are not given the choice to decline this transition.What exacerbates the issue is the complete lack of notification about the change. Customers do not receive any email, letter, or other forms of communication informing them that they have been moved to paperless billing. As a result, they remain unaware of this shift in billing method.This lack of transparency has caused significant problems for some customers. Without receiving paper bills in the mail as they had previously, customers may miss due dates, leading to late fees and accumulated back fees. These charges come as an unpleasant surprise, as affected individuals were never made aware of their new paperless status or provided with an opportunity to continue receiving physical bills.The automatic nature of this policy, combined with the absence of clear communication or a simple option to opt-out, has raised concerns about the fairness and transparency of the Southern California Gas Companys billing practices.PLEASE SEE EVIDENCE:

  Business Response

  Date: 01/28/2025

  The BBB has requested we respond to your complaint of SoCalGas companys policy of automatically switching customers who make an online payment to paperless billing, without their consent.
  
  Our records show that on January 24, 2025, we mailed you a letter acknowledging our receipt of the informal complaint you filed with the California *************************** (****). Since the informal complaint is regarding the same issue, we will be providing our response through the **** process. 
  

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Cal Gas Company has very bad customer service. They turned off our gas for fumigation. They gave a 10 hour window to turn it on. We were running late so we were not home yet. Their call back number does not accept incoming calls. The next appointment is after two days with a 10 hour window. When asked for a shorter window, it is after 18 days. They customer service representative was very rude.

  Business Response

  Date: 12/12/2024

  A minimum of one business day notice is required to restore gas service due to fumigation.  At the time you scheduled the initial order, you requested a late Saturday appointment.  ******************** Representative explained we only offer an all-day schedule for Saturdays.  Requests for specific time frames are subject to schedule availability.  Additionally,we require an adult on the premises or key arrangements.  You confirmed an adult would be on the property.
  
  It is never our intention to inconvenience our customers: however, we must schedule service orders based on our schedule availability. We maintain an Order Completion Schedule which balances our regularly scheduled order workload in addition to unforeseen emergency situations and priority orders. When we schedule service orders, we attempt to provide our customers with the earliest possible completion date while maintaining a balanced customer order workload.
  
  Thank you for the opportunity to respond to your concerns and explain our position.

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to make a payment online for my so cal gas bill and before it allows me to process a payment it says that it will automatically enroll me in paperless billing with no option to make the payment without enrolling. It says itll notify me when a bill is due. I get a zillion garbage notification on my phone every day to the point they are meaningless I dont check any of them. I absolutely use the mail and like to receive a paper statement, that strips away much of the clutter and I know exactly what is due then I get a paper bill in my hand. I am holding off making my online payment because you need to fix it so it doesnt automatically enroll me in paperless billing. Please fix your online portal.

  Business Response

  Date: 12/10/2024

  The Better Business Bureau (BBB) has requested we respond to your dispute about SoCalGas trying to force you into the paperless billing option when you attempted to make an online payment.
  
  We have reviewed your account. According to our records,it is set to the paper bill option, and you are being sent a hard copy of your monthly bill. Please be assured that you will not be enrolled in the paperless billing option unless you click the Submit or Enroll Now button.
  
  If you should have any further questions or concerns about this matter, please contact our ************** at ************** Monday through Friday from 7:00 AM to 5:30 PM.
  
  Thank you for allowing us to review your BBB complaint and explain our position.
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to new property. Opened up new account through *** and thought everything was good. Turns out that our house was ********** I called to get services on and they got them changed but said I would wait 7 days to get it back on. I cant have a house without my stove because I am diabetic and have to cook. They didnt care and I had to wait. No one ever knocked on the door no one gave me notice nothing. I never knew *********** ************ didnt provide gas services. So *** does not care about its customers and does not care about the person. I still have no gas and I cant cook, bathe in warm water or anything.

  Business Response

  Date: 11/12/2024

  Your recent complaint has been forwarded to this department for review and response. In your complaint, you stated you had to wait seven days to turn-on your SoCalGas **************
  
  Please be aware, SCG operates under the laws of the State of California, as administered by the California *************************** (****). Our policies and procedures are established and in compliance with the Rules and Tariffs that are approved and on file with the ****.
  
  Our RULE No. 3 approved and on file with the **** states, An application for service is required. The gas was on when you moved in because *** has a Soft-Close policy in place and the gas is left on as a courtesy for the next occupant to move in without the hardship of not having gas. The gas usage is monitored and when certain parameters are reached, we take steps before we close the gas service. Based on the amount of usage registered by the meter a letter was mailed to have the occupant call us and avoid interruption. We mailed you the letter on September 9, 2024, advising the occupant Please be aware that your gas service will be scheduled for shut off within the next 30 days unless we hear from you immediately.
  
  On Thursday October 3, 2024, your gas was turned off because we did not receive a response from you about putting service in your name to avoid interruption. We received your call later that day to apply for and restore your gas service and you stated you moved in on August 1, 2024. You also stated if you were diabetic this would be a problem and unacceptable, you did not state you are diabetic and that is why a schedule deviation was not offered to you.
  
  When SCG schedules service orders, we attempt to provide our customers with the earliest possible completion date while maintaining a balanced customer order workload. The types of service orders are prioritized on our schedule by level of safety. We schedule a service order request when we can ensure an Energy Technician will be available to complete the order and we certainly understand the importance of gas service in day-to-day living as we strive to prevent hardship to our customers. Our scheduling is based on a Monday through Friday workweek.
  
  Your order to have service turned on in your name was scheduled four days later on, Monday October 7, 2024.This was the first available date to complete your order. Our records indicate the order was completed on this date at 8:42am.
  
  Thank you for the opportunity to respond to your concerns and explain our position.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22380255
  
  I am rejecting this response because:
  
  I called you multiple times regarding having 2 children under 5 in the house with zero hot water or ability to cook. I also explained to the SoCal ****** person that I am diabetic and that eating out is really hard when you have to watch carb/sugar intake. My kids could not bathe we had no gas to power our stove/oven. Im sure you could pull up all the calls if they are recorded. I was also never given anything to say, we are turning off the gas. I had no mail, flyer or attempt to fix. On the day they shut off no knock or anything just some guy coming shutting it off sneakily and didnt even leave note even flyer that said, hey I shut off the gas good luck.I was running around trying to fix my hot water heater before I realized we had no gas. I have a 830 credit score it was very embarrassing to have it off and having to take cold showers to get ready for work without taking my own lunch. I moved in and I signed up for PG&E and they never explained that GAS was not part of what *********** and Electric does. I explained this to the lady and no remorse or anything, sorry you will wait. I called again and nothing.

  I get that late payment people arent important to some businesses but I explained the situation and no one cared. Probably talked to 2-5 people. Even when the guy showed up to turn it back on he said, thats weird they shouldve turned it back on quick because of the situation and specially having two kids under 5. The only guy that cared and turning on gas took him 15 minutes. Im pretty sure I waited 7 days but if it was 5 days then it is still terrible to not have any way to cook or bathe in warm water for 5 days. 

  Im disappointed because I still have to give you money no matter what, house needs gas and SoCal owns all this area without any alternative options. 
  

  Please do not reply with code 303 section b 1 of consumer gas rule 9, states I could do whatever I want. Just reply, we understand your upset and appreciate the feedback, and toss it away like **** other complain.
  

  You guys have a great day and I will make sure I pay my bills every month very early because Im too scared to be a minute late near winter. I have been logging into my account to make sure my payment that is automatically scheduled isnt missed and I get into this terrible situation. I also bought a ***** propane grill ready for the day yall decide to shut me down unannounced for no reason. 

  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/18/2024

  Your recent reply regarding your initial complaint has been forwarded to this department for further review and response. In your complaint, you mentioned experiencing a seven-day wait to activate your SoCalGas (SCG) service.
  
  Please be aware, SCG operates under the laws of the State of California, as administered by the California *************************** (CPUC). Our policies and procedures are established and in compliance with the Rules and Tariffs that are approved and on file with the CPUC.
  
  As mentioned in our original response, we provide our customers with the earliest possible completion date, balancing customer requests with the availability of our field employees. We schedule service orders only when we can ensure an Energy Technician is available to complete the task. We fully understand the essential role gas service plays in daily life and strive to prevent any inconvenience to our customers. Please be assured we apply our schedule availability to all customers equally.
  
  Our records do show this is a newly constructed home. If you purchased the home from the builder, you should have received a list of utility providers to contact for service initiation. If SoCalGas was not included as your natural gas provider, you may want to follow up with the builder to understand why we were omitted and explain how this oversight has caused hardship for you and your family. If you are renting or leasing the property, the owner or management company should have provided a similar list.
  
  Thank you for the opportunity to respond to your concerns and explain our position.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so cal gas has charged us $2370 in a one month period. Our avg trend has been $42 per month.We use a normal amount of gas for the *********************** is no way possible to use as much gas as this company is reporting without creating an extreme health / fire hazard.This company is price gouging us & is threatening to shut off our gas if we dont pay the full amount.This is ************** need representation please.Thank You ****** J. ******** ************ ********************************************************************************

  Business Response

  Date: 11/04/2024

  Dear Mr.********,
  
  Thank you for bringing your concerns to our attention. At SoCalGas, we take all customer feedback seriously and are committed to ensuring our billing practices are fair and accurate.
  
  Upon reviewing your account, we found that the balance in question, $2,291.26, is not for a single month but rather an outstanding balance transferred from your fiances previous account. This balance has been carried over as she now resides with you.
  
  We adhere to the California *************************** (CPUC) approved Rules and Tariffs.Specifically, Rule No. 3, Application for Service, outlines the concept of Joint and Several Liability. This rule states that if other adults residing at the premises benefit from the utility service, both the applicant (customer of record) and those other adults share responsibility for payment. You may view our Rules and Tariffs at: **************************************************************************************
  
  On September *******, you contacted our *********************** (***) regarding this issue. Our **************** Representative (***) explained that the balance originated from your fiances previous account. You mentioned that you were unaware of this but expressed a desire to pay the balance gradually. The *** provided information on various payment options, and although you indicated you might not qualify for some, the *** mailed you a Medical Baseline Application (MBA)and offered a payment arrangement. You agreed to pay the transferred balance in two installments: $1,185.22 on December 26, 2024, and $1,185.22 on March 26,2025.
  
  We hope this clarifies the situation. If you have any further questions or need additional assistance, please do not hesitate to contact us.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of this year I had an incident where a ********* metere inspector broke a gate on my property after letting himself onto my property without my permission. My meter is on the side of my home, behind locked gates. In the past, inspectors have waited for me to let them into my backyard to do inspections.After the incident, I reached out to my local council member to see what my options were to recoup damages and they both advised I file a complaint with ********* directly and also connected me with his ********* government liaison.Full timeline below:JUN 12 - ********* meter inspector breaks on of the gates at my home. Due to character limits, full incident detailed in separate attachment.JUN 14, I was advised by a Public Affairs Manager that I needed to file a claim which I did that day. JUN 19, I was contacted by the Claims Advisor who was assigned my claim. JUN 24, I replied to her email asking if there was any additional documentation that she needed to process my claim. She did not respond.JUL 27, I followed up with both the Claims Advisor and the Public Affairs Manager as I had not received any email, phone or mail correspondence regarding my claim. Almost a month later, I still haven't heard back despite submitting photo and video materials to support my claim. I also tried checking the claims site but the page had been removed.AUG 21, I forward all my communications to executive leadership at ********* as their claims processors will not reply to my emails or provide any updates. Additionally, ********* had removed their claims page from their website. I receive no response.SEP 6, I receive an email from ********* Public Affairs Manager (whod previously ignored emails from me) after I reached out again to my city council member. She advises that shes looking into my claim and will get back to me. I reply to her email asking whats the *** on getting this resolved as its been 3 months of silence from *********. She never responds.

  Business Response

  Date: 10/08/2024

  *******. ******:
  
  We have received your complaint and are actively working with our field and claims department to resolve your issue. 

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Gas company was scheduled to service my gas meter and furnace on October 12 2023. An employee arrived to do the service. A gold nugget style ring that sits on my work desk as home decor was stolen by the Gas Company technician. The ring was last seen Wednesday, Oct 11, 2023 evening on the desk, and disappeared Thursday, Oct 12, 2023 after the service. My desk sits between my kitchen/gas line access and the furnace in the basement, to which the Gas Company was servicing on the day in question. The technician needed to walked pass the desk multiple times where the ring sat on a daily basis. Due to no gas or hot water in the unit, no other visitor came by my apartment the entire week. The ring does not leave the desk as it sentimental and valuable. I asked that **** investigate and look into this. The *** never provided his name even when I asked that day. SoCal Gas company elected to ignore my request and not investigate. I reached out to my ******* ***** on numerous occasions. There was no actual investigation or procedure done to look into the stolen item. This is a very scary thought as SCGC send ***s into peoples homes on a daily basis.

  Business Response

  Date: 09/23/2024

  Dear Mr. ***************** acknowledge the receipt of your recent complaint and wish to inform you that it has been duly forwarded to our ***************** for a comprehensive review.
  
  Our ***************** has confirmed the receipt of your claims form and will be reaching out to you shortly to further investigate the matter.
  
  We appreciate the opportunity to address your concerns and sincerely value your patronage. We hope that your future interactions with our company will be more satisfactory.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22256593
  
  I am rejecting this response because: I was told this by previous **** (i.e. ******* *****) and there was no transparency as to the investigative procedure to assure the client, like myself, that something was at least checked into. 
  
  Sincerely,
  
  Obi Ollawa

  Business Response

  Date: 10/08/2024

  Thank you for your feedback regarding our previous response to the Better Business Bureau (BBB). We understand your concerns about the transparency of our investigative procedures and want to assure you that we take all complaints seriously. Please be advised that our claims department has concluded their investigation on the matter. Please refer to the written communication that has been sent to the mailing address on file for the details. 

  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment over the phone to ********* for $74.35 on Friday August 23rd. I initially wanted to make the payment online through their website but the link to make a one-time payment gave me an error message when I clicked it. The website was down. So I continued with the automatic payment system over the phone, which I was told was a third-party processing company. I entered the amount like it asked me to: 7-4-3-5. They provided a confirmation code which I wrote down, but they never emailed me or provided any confirmation of the amount that I paid. It wasnt until I checked my bank statement that I saw that I charged me $775.85. I did NOT enter in this number over the phone. I called ********** they transferred me to the third-party processor, when I spoke with the 3rd party, they said they cannot cancel payments only socal gas can. Everyone is giving me the runaround. SoCal gas is telling me that because the payment is pending, they cannot cancel it until its posted which could be up to 48 hours. Mind you, its Friday so that could mean Tuesday. We do not have access to that money because its pending and ********* Is not taking any responsibility for their error.

  Business Response

  Date: 09/04/2024

  Your complaint filed with the Better Business Bureau (BBB) was referred to my office for review and response. On September 3, 2024, I contacted our ******************************** to investigate your concern. They successfully reversed your credit card payment of $774.35 and left you a voicemail to inform you of this action. 
  Thank you for bringing this matter to our attention. We value you as a customer and hope that your future experiences with our company are more positive.