Reviews

This profile includes reviews for SoCalGas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SoCalGas has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SoCalGas

  555 W Fifth St STE 1700 Los Angeles, CA 90013-1011

• 

  Southern California Gas Co.

  404 N Tipton St Visalia, CA 93292-6407

• 

  SoCalGas

  PO Box 1626 Monterey Park, CA 91754-8626

• 

  SoCalGas

  131 Center St Promenade Anaheim, CA 92805

• 

  Southern California Gas Co.

  134 East Victoria St. Santa Barbara, CA 93101

Review Details

• Review fromElliot F

  Date: 04/18/2025

  5 stars

  Elliot F

  Date: 04/18/2025

  I had a truly outstanding experience with ****** from the Hollywood 75 division of ********* for my home in ********************. From start to finish, his professionalism and genuine care for the customer stood out. Unlike many other technicians, ****** called ahead to confirm his arrival and showed up exactly when he said he would. He was courteous, knowledgeable, and took the time to explain everything clearly. Its rare to meet someone in this field who goes the extra mile and truly cares about doing the job right but ****** did just that. SoCal Gas is lucky to have him on their team, and I genuinely believe he deserves to be recognized and promoted. Excellent service!

  SoCalGas

  Date: 04/22/2025

  April 22, 2025
  
  
  BBB Review ID: ******
  
  
  Dear. Mr. ******************* strive to maintain quality customer service, with safety as our highest priority. Thank you for taking the time to share your positive experience with us. We have notified our Energy Technicians immediate supervisor and shared your comments.
  
  

• Review fromCraig R

  Date: 02/10/2025

  5 stars

  Craig R

  Date: 02/10/2025

  My technician ******* was amazing and very patient while the tent was being removed from a termite tenting job. He was accommodating and professional at all times.

  SoCalGas

  Date: 02/18/2025

  The Better Business Bureau has forwarded your commendation regarding our Energy Technician (ET) to this department for acknowledgment.We appreciate you taking the time to share your positive experience with our ET on February 10, 2025. Your compliment has been relayed to the appropriate department and the *** direct supervisor for formal recognition.Your feedback not only motivates us but also assists us in our ongoing efforts to enhance our service delivery.

• Review fromKathryn H

  Date: 11/25/2024

  5 stars

  Kathryn H

  Date: 11/25/2024

  Hello,I had a gas valve replaced on 11/22/24. The first ********** **** diagnosed the problem and was not able to do the work. He explained to me that only certain people are qualified to fix that issue.**** came to install the gas valve on the same day. **** was very professional he explained exactly what he needed to do. He completed all the wellness checks; he checked to ensure there was no carbon monoxide detected and made sure no gas was escaping or air leaks. I truly appreciate his loyalty and passion for doing a good job for his customers. If I have to rate him it would be a "10" good job **** and thank you. K ******

  SoCalGas

  Date: 11/25/2024

  Thank you for providing this meaningful feedback regarding your experience with our service technicians. We take pride in our workforce and are glad you are satisfied with the job performed. Your comments will be shared with their management team. Stay safe and well.

• Review fromTin Nghia N

  Date: 08/20/2024

  1 star

  Tin Nghia N

  Date: 08/20/2024

  This company is absolutely the worst. ************* takes 3 weeks to schedule so s**** me with my cold showers for these three weeks right...

  SoCalGas

  Date: 08/27/2024

  Dear ****************:Your recent complaint has been forwarded to this department for review and response. In your complaint, you stated you had to wait three weeks to turn-on your SoCalGas ************** Our records indicate you placed your turn-on application through our WEB Access online service. You first selected the date August 16, 2024, and later changed it to August *******, in the evening 5pm-8pm. When our Energy Technician (ET) arrived to turn on your gas service, our ET called and advised you he was at your door, but you were not home, as a result the order was incomplete. When you called to reschedule your appointment, the first date available was September 9, 2024. After receiving your complaint, I called and spoke to you on August 27, 2024, and changed the date to Thursday August 29, 2024, you chose the AM window between 7am and 12 noon. Please ensure an adult is home to allow access to all your gas appliances on this date in order to complete your order request.Thank you for the opportunity to respond to your concerns and explain our position.

• Review fromVeronica W

  Date: 08/17/2024

  5 stars
  We received prompt service. I called and the *** set me up with service for the next day. He was so nice. And ******* our service guy was great! Fixed the problem with our water heater and explained things clearly and now we have hot water. Thank you!

• Review fromCarly W

  Date: 08/09/2024

  5 stars

  Carly W

  Date: 08/09/2024

  **** @ SoCalGas was so extremely helpful. Fixed my gas line issues within 10 minutes of being at my house and was so polite about it. Taught me how to fix it, so I wouldnt have the problem again in the future. Im 7 months pregnant and was super emotional about not having hot water or any cooking appliances- **** was my superhero!!

  SoCalGas

  Date: 08/14/2024

  Your safety and the safety of all our SoCalGas customers and communities we serve, is our top priority. We are glad to be of service to inspect and adjust, when possible, your gas equipment. Thank you for taking the time to praise **** for his exceptional work.

• Review fromGreg C

  Date: 07/09/2024

  5 stars

  Greg C

  Date: 07/09/2024

  Excellent service.They found a suspected gas leak in seconds and fixed.It could have saved our life.Thank you *******************************

  SoCalGas

  Date: 07/12/2024

  Dear. **************************:We strive to maintain quality customer service, with safety as our highest priority. Thank you for taking the time to share your positive experience with us.

• Review fromNicolai S

  Date: 04/25/2024

  1 star
  Horrible phone service to attempt setting up service! This company uses a terrible phone system that forces you through ~30 minutes of waiting before speaking with an operator. There is no easy and intuitive way to set up a new account on their website.

• Review fromNelson D

  Date: 03/12/2024

  1 star

  Nelson D

  Date: 03/12/2024

  SoCalGas informed me that my Gas bill balance will be almost $500 due reason being is one of their meter wasnt working. *********************** who didnt want to provide me her first name stated to me it takes 4 months for a work order to be done therefore I will have a corrected bill for 4 months. I hope thats not the case because if it took 4 months to fix any gas leak that would be a danger to society. I told her since it wasnt a defect on my part I dont think I should be the difference she continued on to lie and say people would call in stating their bill is too cheap. Honestly paying a bill do you really look the charges or just pay it? From $20-$30 down to $10

  SoCalGas

  Date: 03/19/2024

  Dear ************:Your recent complaint has been forwarded to this department for review and response. You stated in your complaint you were rebilled for additional therms for the previous four months. As a result of your inquiry, I have completed a thorough review, and the following is a conclusion of my investigation. Please be aware, SoCalGas (SCG) operates under the laws of the State of California, as administered by the California ************************* (CPUC). Our policies and procedures are established in compliance with the Rules and Tariffs that are approved and on file with the ***** After a thorough investigation, our records indicate the Advanced Meter Transmission Unit (***) stopped sending electronic reads sometime after the September 6, 2023, read and was not reporting your monthly gas usage. The *** device is attached to the gas meter and sends hourly reads remotely for billing purposes, however your gas meter continued to register your usage and you were rebilled based on the actual read taken by our Energy Technician (ET) on January 17, 2024. Consequently, the original monthly bills you received from October 2023 to January 2024 were for zero consumption each month resulting in extremely low bills, and your account was rebilled for those months. Our *** is designed to automatically read and transmit your gas usage information to our customer and billing centers. The *** on your Advanced Meter (AM) device contains a narrow-band transmitter that sends meter readings over FCC-licensed radio frequencies at regular scheduled intervals. A small percentage of these devices can have a technical defect which causes under-reporting of gas consumption. If the AM reading device transmit fails during the billing read collection process, we have the capability of obtaining subsequent meter reads by scheduling an order for an Energy Technician (ET) to physically retrieve the data, typically within three billing cycles.I have enclosed a copy of our California *************************** approved Rule 16 Adjustment of Bills that addresses this issue. Section D Adjustment of Bills for Meter Error states. 3. Nonregistered Usage: The Utility may bill the customer for the Utility's estimate of the gas used but not registered, not exceeding three months in the case of residential service or small nonresidential service, as defined in Rule No. 1, and three years for all other nonresidential service.Since the replacement of the *** January 24, 2024, your most recent gas bills are now providing an accurate depiction of what you can expect your winter bills to look like. Utilities are not required to prove how the gas was used to justify the amounts billed. Since there are no individual recording devices on your gas appliances, SoCalGas is unable to tell you which appliance used the gas. For your reference, you can view your daily usage by registering on My Account at socalgas.com and selecting WAYS TO SAVE and ANALYZE USAGE. During the winter season, customers can use three to seven times more natural gas, which can lead to higher monthly bills. We appreciate your concern regarding the billing of your account; we have taken all the steps required when an investigation is completed.

• Review fromAshlee w

  Date: 02/18/2024

  1 star

  Ashlee w

  Date: 02/18/2024

  Ive been laying on my bill the first time i paid they charged another account that I had no clue was on file . Then I put the money in the same account thats online and they said the money wasnt there . But I had it in my account withn 5 min mutes. Now they wont let me do any online payments . Then I tried calling and they said I had to go through another third party ! Its ridiculous Im not paying extra fees because of a 1 time incident . Then you guys rack up charges like theres no tomorrow. I barely cook and we turn the heater off all day ! Ive been trying to make a payment online and tells me to call . One mistake shouldnt warrant a cancellation of online payment ! Then you shut off the gas without a moments notice . You guys messed up our meter twice ! and took 4 months to get it together !

  SoCalGas

  Date: 02/21/2024

  Your complaint filed with the Better Business Bureau (BBB) has been sent to my department for review and response. Please be aware, we take your concerns seriously and are committed to ensuring our billing practices are both accurate and fair. Our records show a payment made on January 5, ****, and February 2, ****, were returned by your bank due to insufficient funds. Additionally, we cannot lift the cash-only status from your account due to the occurrence of two returned payments within a 12-month period. The return item charge, which covers a portion of our costs associated with processing returned fees, is consistent with CPUC approved Rule No. 12 Rendering and Payment of Bills. Section B Payment of Bills, paragraph 5 Dishonored Payment, which states the following:A bill paid with a check that is subsequently dishonored will be subject to a $7.50 ********************** Charge. This charge will be added to the customers bill for each occurrence. the ********************** Charge shall also apply to all other forms of payment that are subsequently dishonored. This charge will be added to the customers bill for each occurrence.While the $1.50 processing fee for using a third-party service like Bill ****** might not be preferred by everyone, it's crucial to remember that paying with a credit/debit card through Bill ****** remains an available choice for customers. For those looking to avoid a convenience fee, there are several alternative payment methods for your gas bill:Paying by Mail Setting up Direct Debit Making payments in Person Paying over the Phone CPUC Rule No. 12, Rendering and Payment of Bills, Section ** ********* 4 under Payment Options states: The Utility is not responsible for any transfer or transaction fee by a third-party vendor for their services over and above the Utility bill charged to the customer. Customers choosing to use an alternative payment method, such as a bill aggregator or financial institution, may be charged a fee by the third party.You may also schedule one-time or automatic payments and bill alerts on My Account. For further information on ways to pay, please visit: ********************************************************************************* specific gas usage details, we are unable to determine how gas was used. According to CPUC Rule No. 26, SoCalGas is responsible for an ************** and bill calculation, while customers are responsible for their facilities, appliances, and gas consumption. For additional information on our rates and how they are calculated, please visit socalgas.com/pay-bill/understanding-your-bill/natural-gas-prices-explained#rate-change Because we understand the financial impact the natural gas rate increase has had on our customers, SoCalGas has many options available on our website at socalgas.com/save-money-and-energy/assistance-programs to help customers with financial assistance programs and services. In your complaint, you mentioned that your gas service was terminated abruptly. According to our records, your property was previously served by a master meter system, distributing gas through a sub-metering system owned by the mobile home park. As a part of our Mobile Home Park (MHP) Utility Upgrade program, you have been provided with an individual gas meter. This upgrade allows for direct monitoring of your gas consumption, eligibility for customer assistance programs, and access to energy efficiency rebates, all of which can contribute to energy and cost savings. For more information, please visit: socalgas.com/stay-safe/pipeline-and-storage-safety/pipeline-safety/mobilehome-park-residents It appears that there was an interruption in your gas service due to an unresolved leak in the houseline. However, our records show that your gas service was successfully restored on October 17, 2023.Thank you for the opportunity to review your complaint. We value you as a customer and hope that future contact with our company proves more positive.Sincerely,SoCalGas - Special *************************