Reviews

Review Details

• Review fromJessica B

  Date: 01/20/2025

  4 stars
  I have never had any problems. I have been using their mascara forever. I decided to try the skin care line and i have to say the texture and look of my skin has improved I just reordered. I did not care for one of their primers, i emailed and they immediately emailed me a return label, I returned and received full refund. Every time I email help they respond. The ** cream is good, they changed the packaging and formula since the last time I bought it so my color was off, i emailed and asked for refund. Just waiting on my return label. As long as that goes well I gotta say their customer service has been good. Some of the make-up products have not been for me otherwise i could do 5 star, but skincare, mascara, eye brow gel and lip treatment gloss all have been great. Hope they never stop making the mascara - no one else makes a great tubing mascara like they do.

• Review fromAna R

  Date: 01/08/2025

  1 star
  I purchased some makeup around December 28. The apartment number was cut off during the printing of the label, so they reordered it because **** was sending it back.The reorder is also being returned by **** for an unknown reason, and I am being told by their customer service team that I have to wait for the package to arrive at their warehouse before being refunded. Its been almost a month since I ordered these products, and now I dont have my makeup or my money. Its ridiculous that I have to wait even more days or weeks when **** has the products! This is the worst customer support.

• Review fromMarilark M

  Date: 12/23/2024

  3 stars

  Marilark M

  Date: 12/23/2024

  I like the mascara and the other products I have tried. I have experienced shipping problems more than once. Ive always gotten my products, eventually, but it is annoying. **************** email is polite, but there is some sort of issue with shipping. The robo text messaging and support is VERY annoying and not helpful.

  Thrive Causemetics, Inc

  Date: 01/02/2025

  Hi Marilark. Thank you for leaving your honest feedback with us. We are so sorry to hear that shipping has been an issue! We are committed to improving processes and working to ensure a smooth and seamless transaction when shopping for your favorite makeup on our website. Your feedback on our systems and correspondences has also been helpful. Please let us know if there are any more feedback you would like to share - we're open and here to listen!

• Review fromSiri N

  Date: 08/01/2024

  1 star

  Siri N

  Date: 08/01/2024

  I thought this was a legitimate company, but I will not order another thing from them. My second purchase attempt: I tried to order 2 items and 2 items only. Every single time (about 7 attempts), I chose the two products I wanted, but upon checkout a THIRD item was ALWAYS added to My Cart with no way of deletling it. I went back to square one several times. I commented on this on their ******** page and they denied it, telling me it was a post-purchase 'suggestion only'. NOT SO. I will never order fro this company again. I had to select a 1 Star Rating, they deserve a ZERO.

  Thrive Causemetics, Inc

  Date: 08/02/2024

  Hello ****, Thank you for bringing this to our attention. We sincerely apologize for the less-than-satisfied experience checking out and we would love to resolve this for you immediately. If you're seeing additional items added to your cart, there should be a Remove button when you click on the shopping bag icon on the time right-hand corner of your screen. Once you enter the checkout, you aren't able to remove any items unless you click out of the checkout. If you ever come across any issues placing an order at all, please feel free to reach out to our customer service department via e-mail, chat, text, or phone for the quickest response. We would also be more than happy to create an invoice for you to complete with only the two products in your cart that you were interested in purchasing without any additional items. If you have any additional questions or concerns, please let us know and we'd love to assist you further.

• Review fromMara C

  Date: 07/24/2024

  1 star

  Mara C

  Date: 07/24/2024

  The customer service is appalling! ****** the agent I was dealing with would listen, apologies or be empathetic. I bought make up from 3 rd party site and didnt want refund just to let them know someone is ruining their brand name. All she kept doing was trying to send me back to *********** where I purchased items. Do to her I assume the customer service department is not suitable or taught real customer care so I will no longer purchase their brand what so ever! Her final response to me We're a direct-to-consumer brand and want to maintain the quality of our products by being the sole distributor. We do not authorize any reselling of our products. So sorry for the inconvenience. You should reach out to that vendor that is selling on the ******* website and request your money back. What that vendor is doing is going against our Terms and conditions on our website state we prohibit reselling. Im really upset about how this was handled.

  Thrive Causemetics, Inc

  Date: 07/26/2024

  Hello ****,Thank you for bringing this to our attention. We sincerely apologize for the less-than-satisfied experience you had with one of our agents. We will always strive to do better and learn from these experiences. We understand that your main concern was that our products were being sold on Walmart.com. Our team will look into it and work to make sure our loyal customers are not being misled online. We value you as a customer and sincerely appreciate your concern and messages to us. Please do let us know if you have any more questions or inquiries!

• Review fromdalia j

  Date: 05/06/2024

  1 star

  dalia j

  Date: 05/06/2024

  terrible customer service and subpar product if you want to be treated bad and overpay for a below average product then feel free to order from this horrible company if there was a zero star option i would use it better off buying elsewhere or saving your money.

  Thrive Causemetics, Inc

  Date: 05/09/2024

  Hi *****,We are so sorry to hear about your experience with us! We definitely want to take a further look into your concerns and provide the best solution. We would love for you to reach out to us on our 'Contact Us' page on our Thrive Causemetics website so that we can assist you further. We look forward to hearing from you!

• Review fromEllen M

  Date: 05/03/2024

  5 stars

  Ellen M

  Date: 05/03/2024

  i ordered the new purple mascara and never received it my debit card showed payment please check my order ********************* 4701 Somerton Rd Apt 214 Trevose Pa ***** i have their other products

  Thrive Causemetics, Inc

  Date: 05/05/2024

  Thank you for your review *****! We are so very sorry for the delay. We will be reaching out to you via email with some updates!

• Review fromTerri M

  Date: 04/30/2024

  2 stars

  Terri M

  Date: 04/30/2024

  Love the mascara and will continue to buy it, but very disappointed in the Bigger Than Beauty line. There is no longer a scent, so the product smells like the package it's contained in. I was going all out on their products, considering their stance on causes. But I can't get myself to buy a line I don't enjoy. So mascara, yes. Everything else will be explored elsewhere.

  Thrive Causemetics, Inc

  Date: 05/03/2024

  Hi *****,We appreciate your feedback so much and are excited to hear you are loving your mascara! With that being said, we deeply apologize for your experience with Bigger Than Beauty Skincare and for any disappointment you experienced. Because of this, we definitely want to help! Based on customer feedback, we removed essential oils from our formulas to allow those with even the most sensitive of skin to be able to use + love these skincare goodies. With that being said, we will absolutely pass your feedback along to our ******************* team!If for any reason you are not completely in love with your products, we do accept returns + exchanges within 60 days of purchase. You can start this super quick and easy process on our website under ******************* If you have any questions or concerns, you may also connect with us via chat, text, or phone. We are open 7 days a week from 8am-8pm EST!

• Review fromLori K W

  Date: 04/10/2024

  1 star

  Lori K W

  Date: 04/10/2024

  Lash extending mascara flaked and caused my lashes to fall out.

  Thrive Causemetics, Inc

  Date: 04/13/2024

  Hi ****, Thank you for leaving your review. We are so terribly sorry to hear that you may have experienced lash loss. The Liquid Lash Extensions Mascara has a tubing formula that wraps around your lashes to form a tube, which is what gives it the extension. Since the tube wraps around the lash, it will come off in the shape of your eyelash. Is it possible that this might be what you're seeing? Either way, we would love to provide a solution to this issue. May you please reach out to our help team?

• Review fromKAREN M

  Date: 03/07/2024

  2 stars

  KAREN M

  Date: 03/07/2024

  Not any better than 3 other mascaras I have tried.

  Thrive Causemetics, Inc

  Date: 03/11/2024

  Hi *****, Thank you for your feedback. We are disappointed that our Liquid Lash Extensions Mascara did now blow you away! Please know that you can return your items for a refund within 60 days of purchase. You can get that started here: ********************************************************** Please reach out to us if we can assist you in any way.