Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, December 15, 2024, I placed an order (MUS108195751) on Boohoomans website and paid for my items to be delivered within 3 business days. I received a partial order on Wednesday, December 18, 2024. For some unknown reason, Boohooman sent the items in two different packages through *****. I contacted Boohooman by email twice on Wednesday and Thursday all to no avail. They never responded and there is no way to reach them. I tried contacting ***** and was not successful in getting information on the package. I want a refund for the gray Worldwide Sweater and the Worldwide black pants along with the amount I paid to have it delivered in three business days due to the fact I dont have the items and I dont have time to chase a company in another country that fails to respond to attempts to resolve a matter.

  Business Response

  Date: 12/21/2024

  Hello *******,
  
  My name is ******** and I'm part of the escalation team here at Boohoo, I'm reaching out in regards to order which you have advised you have not received. 
  
  In regards to the order being split in two parcel, some of the items where sent out from different warehouse locations, when looking at the first parcel sent out, this is showing to be delivered on the 18th of December. 
  
  When looking into the second parcel which has yet to be received, this was sent out on time to be delivered within the time-frame however it does appear it took longer than normal to clear customs into the ***
  
  The parcel has updated today to show that it's with ***** in the ** and should now be processed to be delivered to you, this may take a further ***** hours. 
  
  Thanks
  ********
  Group Escalation Team

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22717324
  
  I am rejecting this response because: I paid for the items to be delivered within three business days and only received part of the items within that timeframe. In speaking with ***** they informed that you knew the items would not leave the warehouse until 12/20/24 which is disingenuous on your part. Therefore, I want a refund of the cost I paid for shipping at this time and if the items dont arrive on Monday, December 23, 2024 then I want a refund for the items not received as well as shipping cost.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/31/2024

  Hi Malaika

  I'm sorry this 2nd parcel has experienced a delay in getting to you, however, what has been advised by ***** is not correct and as shown on the tracking, the parcel was with them much sooner than the 20th December:
  ********************************************************************************************
  
  I can see this has now been delivered within the timeframe we ask to allow for FexEx to sort out their delay, so I do hope you enjoy the order.
  As you paid for Express Delivery and didn't receive all the items within this timeframe, I've gone ahead and have refunded the delivery charge for you and this will show on your Klarna invoice within 24 hours.
  
  Thanks,

  ****

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time of my payment the item was marked down 60%, plus I had a code for an additional 15% off. When I submitted the payment I saw that I had been charged the pre-markdown price. The merchant has refused to acknowledge that there was an error, saying "our prices fluctuate". On my order page it looks like there has been a software error so clearly this is not just a matter of "fluctuating prices". The dispatch date on the order is wrong, and clearly the price is incorrect. Communications with the merchant were completely unhelpful. They simply deflected my complaint and sent canned responses to my messages.

  Business Response

  Date: 12/13/2024

  Good morning, I hope you are well. 
  
  My name is ****** and I work on the Escalations Team here at Pretty Little Thing where we deal with all BBB issues and escalated queries. I'm sorry to hear your having some promotion issues however, I will be happy to help. 

  Please do contact us here with pictures of the promotion issue so we can get this looked into for you: ********************************************

  Kind regards,

  Millie 

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22678257
  
  I am rejecting this response because:
  The response included a link to ******** messaging that didnt work, and a link to a standard contact form for Pretty Little Thing, which is not the company I placed the order with. Ive already been in contact with several people at the company, Nasty Gal, who refused to acknowledge the error. Ive sent details and images through BBB which they have access to. 
  
  Sincerely,
  
  Vibrata Chromodoris

  Business Response

  Date: 12/17/2024

  Good morning Vibrata, I hope you are well.

  I am really sorry to hear you are unhappy with the outcome in regards to your order. 

  I can see having checked your order you have been in touch with our **************** team who have advised that the promotion you received is correct and the 15% was applied to your order. Please note that sometimes prices and promotions can fluctuate and at the time you placed your order you may not have had 60% off originally on the items. 

  As you have been charged correctly we are unable to investigate this any further for you. 

  Best wishes,

  Devon

  Group Escalations Team

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22678257
  
  I am rejecting this response because:
  The businesss response is deceptive. They are suggesting that Im either lying or have misunderstood. The price I was charged should have had 60% deducted and it was not. I was overcharged. 
  Sincerely,
  
  Vibrata Chromodoris

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 16th. It is December 11th and I still have no package. I have reached out to the business for a refund 4 times because they continue to tell me to wait. Now, they are saying wait until December 23rd. This is just unacceptable. My order number is NA115761777 under the account of ************************* I literally just want my money back.

  Business Response

  Date: 12/12/2024

  Hello Domineke, thank you for raising your complaint to us today using the BBB service. 
  
  My name is ***** and I work in the Group Complaints Team here at Boohoo Group and we deal with all escalated complaints including those sent to our CEO's. 
  
  I am sorry to hear you have not received your order and will certainly look into this further for you.
  
  Having checked your order, I can see this was estimated for delivery by November 25th and at this moment I can see our courier has not provided an update on your tracking since December 8th where the parcel was moving through their network onto next facility ready for delivery. 
  
  I know this is far from ideal when you have already been waiting for your delivery, however we do need to allow additional time for the courier to make your delivery or provide a valid update on your tracking for the parcels whereabouts. 
  
  Should you not have received this or an update by December 23rd then please do get back to us here on December 24th so that we can resolve this for you.
  
  You can continue to monitor your tracking in the meantime here: *******************************************************************************************************************************
  
  Thank you
  *****
  Group Escalations Team

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22671953
  
  I am rejecting this response because I just want a full refund. I have been waiting a month for my order. I just want my money back  

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 12/14/2024

  Good afternoon Domineke, I hope you are well.

  I am really sorry you feel this way in regards to your delivery, as previously stated we do need to allow 24th December to receive any updates from the courier in regards to your parcel before we can deem this as lost. 

  Whilst the vast majority of our parcels are dispatched on time to our couriers, very rarely there can be an unavoidable delay, which holds them up. We work as closely with our couriers to ensure disruption is as minimal as possible and the majority of our parcels are delivered within the delivery promise. 
  I have checked tracking and can see that the last time your order tracked was 8th December and you can see that on the tracking here: ****************************************************************************************************************
  
  Please allow until 24th December for your parcel to be delivered to you. This allows time for us to ask the courier to investigate and either locate your order and deliver it to you or confirm to us that it has been lost. Once we have received confirmation from them, we will then be able to either re-order your items for you (subject to stock availability).

  As long as the tracking does not update again, this is also the longest time frame we have to allow - they may locate it well before then and get it on its way again and if you haven't received it by 24th December drop us a message and we will arrange your refund for you. 

  Take care,

  Devon

   

  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this business on September 6 for ******. I ordered 3 dresses out of the 3 dresses only 1 fit therefore I decided to return the dress. Not only did I email them , I paid for the return label 7$ and they provided the code to where I just shipped it on September 26th. Ive been patient and reaching out on various occasions and it hasnt been resolved. Its been months now and still no refund. They sent an email on October 22nd they acknowledged that I did in fact return the dresses and to wait a few days for the refund the refund was never given to me. Below is pictures

  Business Response

  Date: 12/05/2024

  Hello *******,

  Thank you for bringing your complaint to us today using the BBB service. My name is ***** and I work in the Group Escalations Team here at Boohoo.

  I am sorry to hear you have not received your refund following your return and will certainly help resolve this with you.

  Having checked your order, I can see that we have received your refund and our system has attempted to issue a refund of $61.36 on October 22nd. This however has failed to reach your ****** account as we can see you have an open dispute with them. While you have an open dispute this refund can not be issued, as such we ask that you close this with ****** and confirm to us once this has been done so we can issue this over to you right away.

  I look forward to hearing from you soon to confirm,

  Kind regards,

  ***** - Group Escalations Team

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  charged me refund fee when return **** said its free. return **** clearly says the return is free and I will get $284.40. They deducted $7.

  Business Response

  Date: 12/05/2024

  Good morning, I hope you are well. 
  
  My name is ****** and I work on the Escalations Team here at Boohoo Man where we deal with all resolver issues and escalated queries. I'm sorry to hear about the return fee however, I will be happy to help. 
  

  I can see our customer service team have since responded to you privately and resolved this matter with a refund. Please do check that contact platform for the latest update.

  Kind regards and take care - Millie 

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order MUS108027627 I have checked the **** and this parcel was not delivered to my house at the time it stated. In fact there seems to be a delivery attempt made but the person never left it at my doorstep in fact on the **** it looks like they dropped it off at my neighbors. I then asked if they received my package by mistake and they told me they did not. I cant think of a reason why someone would come up my steps and then go to the neighbors which is insight of my **** and dropped something off there but i got told it wasnt my package. I would like to be refunded in full because the package never arrived truly

  Business Response

  Date: 11/28/2024

  Hello *****,

  Thanks for reaching out, my name is ******** and I'm part of the escalation team here at Boohooman where we help with cases and complaints made at a CEO level.

  I appreciate you advising you have checked your CCTV for the delivery of the parcel however looking at your tracking, no attempt of delivery has yet to be made by the courier as the parcel is still on the way to you're local area to be passed over to your local delivery driver. 

  Your parcel has last updated today to show it's now at the national sorting facility where it will then be sent over to your local area for delivery. This may take a further 3 working days.

  If you have any further questions in regards to your parcel, please don't hesitate to reach out to our customer service team, you can contact us through the website or emails us: *********************************************************************

  Thanks

  ********

  Group Escalation Team

   

   

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 22613706
  
  I am rejecting this response because:

   

  the only items I just received were the two puffer jackets that were valued at $5 each. None of the clothes have arrived at all. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/04/2024

  Hi *****, thanks forgetting back to ***

  
  Ive taken a look your tracking, and I can see both parcels are showing as being delivered.

  Parcel one - *****************************************************************************

  Parcel two - *****************************************************************************

  
  If the delivery driver missed you, your order will have been left with a neighbour or in a safe place around your property like a recycling bin, outbuilding or shed, even behind plant pots, so please have a look round for the parcel.
  Please check with all your neighbours, as they may have taken it in for safekeeping for you and forgot to let you know.

  Parcel two was left in the same area as parcel one, which you have confirmed to of received.

   

  Thank you and take care
  -*****
  Group Escalations Team

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22613706
  
  I am rejecting this response because:

   

  whichever parcel contained Just for reference I am missing Im assuming Parcel 2 as followed.
       - Open Weave Crochet Shirt (Quantity: 1)
       - Regular Fit Ribbed Knit Shirt (Quantity: 1)
       - Skinny Stretch **** (Quantity: 1)
       - Long Sleeve Grandad Collar Stretch Shirt (Quantity: 1)
       - Collarless **** Jacket In Washed Black (Quantity: 1)
       - Long Sleeve Grandad Collar Slim Shirt (Quantity: 1)
  
  
  
  1. I can confirm that I have checked with those within my household who may have signed or received the goods on my behalf, and can confirm the parcel has not been received.
  2. I have checked with all my neighbors.
  3. I have fully checked around my property and have not located the parcel.
  4. I will inform you immediately if it arrives.
  5. I agree to co-operate with Loss Prevention and/or the Police in the event of any investigation into the missing items.
  6. I understand that any refund regarding this claim might be subject to a further investigation.
  7. I confirm this declaration is true & accurate in all respects.
  8. I understand that making a false statement could lead to further legal action.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/11/2024

  Thank you for reading through and agreeing to the points, it's much appreciated.

  As the items are out of stock at this stage, I've gone ahead and sent a $78.24 refund your way and this will reach your Klarna account no later than 13th December.
  

  I'm sorry we couldn't get the parcel to you on this occasion but this is something we will investigate with the couriers to ensure this never happens again.

  Thank you for getting in touch and making us aware of the issue, your very valuable feedback will certainly ensure that our standard remain at the highest which is what our loyal customers deserve.
  
  Take care for now and I hope we see you again in the future, have a lovely day.
  Jack
  Group Escalations Team
  
  

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22 BooHoo Man stated my package was delivered to my parcel locker. Not my front door, not my office in the front my mailbox locker where you can only use a key to get inside. We checked our mailbox, nothing was there. So I went and called the front office and even tried to get in touch with Boohoo to start you cant even speak with anyone customer service at this point is one existent. I tried to dispute it with Afterpay but Boohoo sent them a form stating my package was delivered. I know that no one stole a package out of my locker that requires a key! So they stated a refund cant be issued. I have done everything I can to get the funds back on what Ive spent. They just keep telling me the same thing. I have exhausted my resources. My boyfriend ordered the package for my Birthday weekend. I think Boohoo thinks Im trying to get over but thats not the case. We work hard and to just give our money away and not get any item in return is so wrong. They first stated it was delivered to ******* now theyre stating it was delivered to N.C. they dont even know where it was delivered to.

  Business Response

  Date: 11/28/2024

  Hello Jarickious,

  My name is ******** and I'm part of the escalation team here at Boohoo where we help with cases and complaints raised at a CEO level, I have been reaching out to provide a final review for the claim made, regarding delivery you have advised you have not received for the order MUS107960091.

  I have checked the tracking and location provided from your delivery and we are confident that this parcel has been delivered to your parcel locker. As you mentioned there needs to be a key in order to access the locker and to take the parcel out, we will therefore be unable to issue a refund or reorder for the items on this occasion, and will be sharing the details of your order with our loss prevention team.

  Please check with everybody in your household to see if they have taken in the delivery for you and let us know if the parcel is found.

  Thanks

  ********

  Group Escalation Team 

   

  Customer Answer

  Date: 11/28/2024

   
  Complaint: 22611218
  
  I am rejecting this response because there is no proof that a package was delivered. The only thing theyre stating is that it was delivered. Usually we get messages directly to our devices that state a package was left at our door. I have checked my mailbox over and over.  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/04/2024

  Thank you for your reply.
  
  I understand your frustration, however your parcel is showing as delivered to a locker. As you have advised yourself, access can only be gained via a key. This would deem the locate as secure and only accessible by yourself or other key holders in your family.
  
  We will therefore be unable to issue a refund or reorder for the items on this occasion and are confident that this parcel has been collected by an authorised person.
  
  Going forward, you are more than welcome to explore any avenues necessary to come to a resolution from your side, but at this stage, there is nothing further which we can advise on the matter and this would act as a final decision.
  
  Take care
  -*****
  Group Escalations Team

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22611218
  
  I am rejecting this response because: yes it requires me to open the locker with a key thats how all lockers work. Like Im stating when I went to my mailbox there was never a package delivered. Like Ive stated before I never received the package. The only reason that this is being rejected is because I have no proof. The only proof that BooHoo has is that the package was delivered because thats company policy to update it but nobody is understanding on my end that Im paying for something I never received. The post office is the one who delivers the packages and I have reached out to them as well. I wouldnt be going this far if I had possession of the package. Im not financially lacking so I dont need to lie about not getting a package. The package never came and Boohoo has so many complaints on this and Im not the only one. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my order MUS107975179, I was supposed to be refunded for the FULL order not just part of it. I got NONE of the items and the courier confirmed this. Please refund me for the rest of the order.

  Business Response

  Date: 11/23/2024

  Good morning, I hope you are well. 
  
  My name is ****** and I work on the Escalations Team here at Boohoo Man where we deal with all resolver issues and escalated queries. I'm sorry to hear you are awaiting some funds however, I will be happy to advise . 

  Due to the nature of your query and this being a public platform, please respond to the contact platform you were using with our customer service team in order to assist further with this query.

  Kind regards,

  Millie 

  
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on 11/12/2024 the order was pretty large so it was split up into 2 separate parcels. Once the ******* ******* received the parcels I went into the app as I normally do and requested a location hold for both parcels. I was able to request a location hold for one of them but not the other one. That was unusual so I contacted the ******* to see if there was a glitch or error within the system. Once I finally was able to reach to ******* they informed me that I would have to contact the seller due to it being a restriction that they would only be able to clear. So I reached out to BOOHOO MAN via email as they only way to contact anyone from BOOHOO is via chat. I filled out the email inquiry page and waited for a reply. During this time I received multiple updates regarding my parcels being delivered which has been stressful. I finally received a response back from BOOHOO via email giving a generic message regarding tracking when I clearly stated the issue. So I sent another email emphasizing the matter at hand just to get a email back saying it could take up to 48 hours for a reply. Again the packages are soon to be delivered. So I reached out to BOOHOO via ******** messager again explaining the issue that I was currently having yet again I received a generic message about tracking and stating I should reach out to BOOHOO directly. I thought I was has been an annoyingly drawn out process. I literally have done everything within my power as a customer to resolve this issue and it's beyond poor customer service from **********************. What is confusing is how one parcel from the same order was granted hold at location access but not the other. It makes less sense that the only way to contact a company is via email and ******** messenger. The wildest part is that I paid extra for 3 day shipping and havent received my order in 3 days.

  Business Response

  Date: 11/16/2024

  Hi *****

  Thank you for getting in touch, I'm sorry to hear you have had an issue with the delivery of your order.

  When an order is made, this will be sent to the delivery address used at checkout and due to the shipping method used, we can not guarantee couriers will be able to redirect or hold these. I've checked the tracking for your parcels and can see both have been delivered as of yesterday, with one being held at the chosen ********** and the other showing to have been delivered to your address:

   ********************************************************************************************

  ********************************************************************************************

  With Express Delivery being a 3 business day delivery service, this made your orders expected delivery date the 18th November. As the parcels have been delivered within the chosen timeframe, these would not be considered late. 
  

  In regards to contacting us, I can see the messages in the screenshots were provided by our BOT and not our customer service team. We have a few contact avenues available and for future reference, these can all be found under our "Contact Us" page here:

  **************************************************************************************

  I do hope you can still enjoy the items on your order.

  Thanks

  ****

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my order MUS107923493, For my order they dropped it off at the front of the building (I am in a gated community) and someone ran off with it. They did not bring it to my kiosk for packages or my locker. I am very disappointed. Due to me leaving for a few months tomorrow, I would like to be refunded in full for this order. Thank you so much! **** even admitted to their fault. When I complained to BoohooMAN they closed my account instead of refunding me.

  Business Response

  Date: 11/09/2024

  Good morning *******, I hope you are well. 

  My name is ***** and I work in the escalations team here at BoohooMAN where we deal with all escalated queries. 

  I am so sorry to hear you haven't received your order and you have advised this was taken, I can see that your order was successfully delivered on the 7th November to your front door/porch at 1:57pm. 

  I can see our investigations team contacted you on the 8th November to provide an update on this account. 

  As we have checked the tracking, location, and picture provided from your delivery and are confident that this parcel has been handed to somebody at your chosen delivery address.
  
  We will therefore be unable to issue a refund or reorder for the items on this occasion.
  
  Please check with everybody in your household to see if they have taken in the delivery for you and let us know if the parcel is found.

  Best wishes,

  *****

  Group Complaints Team
  
  

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22529715
  
  I am rejecting this response because:

   

  I quadruple checked, and I even sent out a bulletin in my neighborhood. Further, I even showed that **** made an error. Please refund. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/13/2024

  Hello *******
  
  I appreciate you may have checked with neighbours etc, however you have already been contacted by our Investigation Team, and as such we will not be issuing a refund or replacement of your order.
  
  This decision will not be overturned and will stand as a full and final review.
  
  Should you have any questions, please reply to the email you received on the 8th Nov from the relevant team.
  
  Thank you and take care.
  -*****
  Group Escalations Team

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me.

  But Klarna refunded me. 

   

  
  Sincerely,
  
  ******* ********