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Business Profile

Online Retailer

Fame & Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered a dress from this company and when I received it, I found that it didnt fit the way that I wouldve liked. I started the return and I am now on the first step of making the return, but they never sent me my return label that I am supposed to print out to finally make this return. I contacted the business several times with no response. I then went to their social media page to contact them and I found that many others were having this issue as well.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order R31231 (formal dress $379): I initiated the return process on 25 Jan 2023, and Fame and Partners (the company) approved the return, with instructions to attach a return label they said would be sent via email (order was from email: ************************* However, no return label was ever received to this email. I sent multiple emails and attempted to contact the company through their virtual chat several times, with no reply. I have searched for a customer service telephone number but there appears to be none, so no other way to contact the company other than email or chat, which they do not reply to. I have also tried contacting them through another email address ********************** in case there was some issue with email being blocked but still no response from the company. This is alot of money and time is going by for the return period. I need the return label (address and appropriate return department) in order to send back the dress to do a proper return. They just wont send me the information to send the dress back for my refund.

  • Initial Complaint

    Date:02/06/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to contact Fame & Partners since January 22, 2023, via their websites chat, which is the only line of customer service contact F&P offers. I ordered a dress that was way too large, so I requested a **************** After sending a picture, I was notified the F&P staff would review the photo and determine if the return was approved. My request was approved. Their website says F&P would generate a shipping label for the return, but I never received it. *** tried to contact F&P 12 times regarding the return label and have received no response. Since their website says theres a 30-day return window, I am incredibly concerned I wont get my money back because of F&P's lack of response. The dress was $379, and this company doesnt even respond to my chats.

  • Initial Complaint

    Date:02/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid for an order (R31193) on Jan 21st of 2023 and then on Jan 30th it was refunded. I have been emailing them everyday about why it was refunded and I placed a new order thinking it was a mistake. (R31569) is my new order and nobody will reach back out to me to see if they are just not taking new orders or what.

Fame & Partners is NOT a BBB Accredited Business.

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