Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/24 I purchased a pair of ****** ***** Velvet ***** via GOAT. These were delivered to me on 1/8/25 and came arrived damaged. I notified GOAT with shared the requested product images showing the damages and GOAT approved a refund. I posted the item back however very quickly realized that I sent back a different pair of shoes (more valuable) and not the purchased ****** ***** Velvet ***** that I purchased. I notified GOAT via email on 01/20/25 before the item was received by GOAT and was told not to worry as the item would 'fail its re-authentication' since it is a totally different shoe and that they would return my shoes back to me. The following day, I received an email that my refund had been issued and I immediately reached out to GOAT to ask how and why my refund was issued when I sent back a totally different shoe - they spent close to two weeks investigating this and said as the item had been processed as a refund there was nothing more than they could do. I have gone back and fourth for the last 2-3 weeks trying to get my original shoes back. I have requested under the California Privacy Rights Act that GOAT share images of the item I had sent back to them since they take images as part of their re-authentication and to share all data related to my account for how poorly they've handled the entire situation. I have requested this information 3 times via email and each time I received the same email stating 'no further support can be given as the order has been refunded'. I have asked for my data and the case to be escalated but nothing has been done to this effect. I still have the shoes I purchased from GOAT with their receipt and tag attached to the shoe as proof that I sent back the wrong item and I am seeking that to be returned or the value of those shoes to be paid back to me and I can return the original shoes I purchased.I have all the email records, images of what was received and the GOAT pair that I still have in my possession.

  

  Business Response

  Date: 02/24/2025

  Hey there!
  

  Thank you for reaching out regarding your BBB inquiry.
  

  After reviewing order ********* for your ****** ***** x Air ****** 1 Retro Low OG SP 'Velvet ******* size 9 US, we can confirm the following:
  

  We can see that you accidentally returned the wrong shoeI understand this wasnt the outcome you were hoping for. However, I do see that the return was approved, and a full refund was issued to your original payment method.
  

  Please note that, according to our policy, were not responsible for any items returned in error that were not part of the original order. I sincerely apologize for any inconvenience this may cause.
  

  Regarding your request for images of the returned item, were unable to provide these as part of our internal authentication process. Id like to clarify that this isnt related to the California Privacy Rights Act, which applies to personal data such as your contact information and account details.
  

  You have the right to access your personal data, including your email address, shipping address, and order history. This information is available on the GOAT app under your account.
  
  We appreciate your patience and understanding. Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is claiming I returned the shoes with an odor. I let them know thats impossible since I did not even try them on. they refuse to give me a refund and want me to sign up as a seller on their platform to attempt to recoupe what I spent on the shoes. Or forcing me to keep them. I filed a complaint with my payment method company. I do not think it is fair I cannot get a refund for something that is not my responsibility. I also saw someone on Reddit said goat refused to refund them due to odor as well. Customer support is just saying they cant help me. If you guys need me to forward the email thread I can , I attached it in the files.

  

  Business Response

  Date: 02/24/2025

  Hello,
  
  Thank you for reaching out regarding your return inquiry (#*********) for the Comme des Garons Homme ********** Max TL 2.5 'Black White' sneakers.
  
  As part of our return process, all returned items undergo a thorough inspection to ensure they meet our return criteria. Upon review, your returned item was found to have an odor that was not present at the time of purchase. Per our policy, ************************************************************, items must be returned in new and unworn condition, and those with odors or in a condition other than received are not eligible for a refund.
  
  Given this, we provided you with two options:
  
  Consigning the sneakers through GOAT, allowing you to resell them at the original purchase price.
  Having the sneakers returned to you, with shipping costs covered by the buyer.
  
  Additionally, we understand that you have initiated a dispute with your financial institution regarding this transaction. Since the dispute process is now in progress, we are unable to take further action on our end. These investigations typically take up to 90 days, and the resolution will be determined by your payment provider.
  
  We regret any frustration this may have caused and appreciate your understanding as we adhere to our policies to ensure fairness across all transactions. If you have any further questions, we recommend following up with your financial institution for updates on the dispute or by reaching out to *******************************

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sold a pair of shoes on there called ****** 4 ********* ***** *****. these shoes are worth over 500 dollars. I sold them and shipped them on january 25 for ****** dollars. i got a confirmation saying they delivered to the warehouse of goat on the 27th. then a few days later i got an email saying that the shoes were delayed of delivery. this is a lie considering i have proof of delivery from **** They ghosted me when i confronted them about losing my package and demanded my payout or my shoes returned to me and i got no response for weeks until today february 17th. where they said this This is Ishy, one of the Team Leads for GOAT. We apologize for the delay in our response as we're currently handling higher-than-expected volume and are working diligently to catch up.We understand your frustration regarding this matter and appreciate your patience as we've reviewed your ******* informed by our Operations team, the claim that we disputed for your sale with Order# ********* was unfortunately not approved. Because of this, we are unable to process your payout. We sincerely apologize for any inconvenience this may ******** this point, we recommend reaching out directly to *** to explore possible resolutions on your end. Unfortunately, we are unable to provide further assistance regarding this claim.We appreciate your understanding and regret that we are unable to offer a more favorable outcome.Thanks,Ishy U. | Customer Experience Lead | i have screenshots of evidence from *** delivering the package. I also have screenshots of our messages. i need a full refund, my shoes retrieved to me, or significantly more money in store credit then my full refund would be.

  

  Business Response

  Date: 02/21/2025

  Hey there!
  
  Thank you for your patience as I received and reviewed your BBB inquiry.
  
  We are sorry for any difficulties you may have experienced with order number *********, but I would be happy to look into this further for you. 
  
  Upon reviewing your order, we can see that one of our agents was able to reach out to you regarding your inquiry via support ticket #********. 
  
  After careful review of your concerns, our warehouse team confirmed that we did not receive this order although the shipping courier marked it as delivered. 
  
  Please note, when the courier marks the package as delivered to our warehouse, we will show this status on our app as well. Due to our large inbound volume, packages are not individually scanned and signed for at our facilities. Instead, the courier will bulk scan each drop-off that consists of hundreds of packages under a single 'delivery' scan. We do not mark this parcel as 'received' until it is physically confirmed by our warehouse as these orders arrive in bulk via the courier.
  
  Because of this, there are occurrences when packages are missing from their drop-off and in this case, we recommend starting the claim process.
  
  The support specialist working your case via support ticket #******** requested the following information from you so we continue the claims process with the shipping courier for this missing package:
  
  - Police report
  - Affidavit
  - Photo ID
  
  Please provide this information to our team as soon as possible through support ticket #******** so we may proceed with the claim filing process. 
  
  We hope that this information helps clarify the situation. Should you have any further questions, please follow up in the email thread directly. We would love to continue working with you on this matter.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from GOAT. They did not fit. I expeditiously returned the same pair in the same condition I received them. I was issued a *refund. However the refund was *credit. This is not the deal I made. I read nothing that stated they only grant credit. I want my refund in the way of funds back into my bank account. They conveniently have no phone number. Than you-***** ********

  

  Business Response

  Date: 02/17/2025

  Hi there,

  Thank you for reaching out about order no. 874730843. We are sorry to hear about the inconvenience you are currently experiencing. 

  After a careful review, it looks like a standard return was approved for the Wmns Gel Nimbus 26 'Oatmeal Faded Orange'. I understand you would like to have your refund sent to your original payment method instead of GOAT credit. Per our return policy, once the return is processed and approved, GOAT will refund you in GOAT credit less the cost of shipping to and from you.

  Please review our return FAQ here: ********************************************************************************************
  
  As a one-time courtesy, the refund  has been reversed from GOAT credit to your original payment method. Those funds should be back in your account within 3-5 business days. Future orders will be subject to our return policies and refunded in GOAT credit. Your account has been noted for this exception. 
  
  We do appreciate you and your business with us, as we strive to provide 100% customer service to all of our customers.

  Customer Answer

  Date: 03/04/2025

  Re#********-the issue was resolved. The merchant expedited my refund. Thank you-***** ********

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on January 12th for NEW shoes.On January 18th, the shoes were shipped to Goat for verification.On January 28th, I received an email that the shoes were being shipped to me.On January 30th, I received the shoes at 11:02am from **** I opened the box and saw USED shoes and put them back. **. I requested a refund at 11:41am on January 30th. They are accusing me of wearing those shoes. How can I wear out shoes in 39 minutes? The shoes look as if they have been worn for years.When I went back on the app, they changed the shoes to USED. (See attachments)I just want my money back.

  

  Business Response

  Date: 02/18/2025

  Hey there!
  

  Thank you for reaching out regarding your BBB inquiry.
  

  After reviewing order ********* for your Air VaporMax 2020 Flyknit GS 'Dark Grey', size 7 US, we can confirm the following:
  

  The return for your sneakers was denied due to showing signs of use. I know that wasnt the outcome you were anticipating. Please kindly understand that returns must be in the same condition as they were when sent by GOAT, which includes keeping the original tags, no signs of damage, no creases from try-on or wear, no sole wear or debris, and all original packaging.
  

  The shoe was successfully consigned to your account. You do have the option of selling the shoes and recouping the funds as cash, or you can have them returned to you for a fee.
  
  For future purchases, if you ever have concerns please kindly reach out to us prior to returning so that we can request specific photos from you highlighting your concerns as well as photos of the shoes and the shoe box. This way we can make note of any issues with the order prior to the return for a seamless return process.
  
  We appreciate your patience and understanding. Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a size 10 1/2 youth but they delivered a 10 1/2 child. The youth size should be equivalent to a man size. The child size is equivalent to a toddler.. I dont want an in-store credit. I want the full amount sent back to my credit card.. This was intent to be a gift to my grandson for Valentines Day, but they ruined that so I would also like an apology.

  

  Business Response

  Date: 02/18/2025

  Hey there!
  
  Thank you for writing to GOAT regarding this issue with your order 256616116. We sincerely apologize for the inconvenience that you have experienced. I would love to provide further insight regarding this issue. 
  
  Upon reviewing your order, we can see that one of our agents was able to reach out to you regarding your inquiry via support ticket #********. 
  
  After careful review of your concerns, we can see the listing for the shoes you ordered was the Air ****** 4 Retro PS 'White Thunder', size 10.5 US. Please note that the PS in the listing stands for preschool shoes. At this time, we can confirm that you did receive the correct item and size that was ordered. Another version of children's sizing is TD for toddlers and GS for grade school. 
  
  We understand this is not the size you were expecting, so in order to help you, we can offer a standard return in GOAT credit less the cost of shipping to and from you as well as a restocking fee of 15% on this item so you can order the correct size you need. 
  
  As a courtesy, we can issue your refund to your original payment method instead of GOAT credit if you would prefer, but again, please note that the refund will be less the cost of shipping to and from you as well as a restocking fee of 15% as we have confirmed that the correct item and size that was purchased is what you received. 
  
  If you would like to continue with the return process, please reach back out to the support specialist working your case via support ticket #******** and we would happy to provide the return instructions. 
  
  We hope that this information helps clarify the situation. Should you have any further questions, please follow up in the email thread directly. We would love to continue working with you on this matter.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22943521
  
  I am rejecting this response because:
  

  I have reviewed your return policy and there isn't anything about the restocking fee.  The company purposely miss code the shoes for this very reason.   Inside the box shoes  C for children.  On side of the box it shoes a C for children. PS is located on the top by the name of the shoe.  The same as the ****** Retro PSG which stands for Paris Saint ************* They also gave me 3 days to complete the return when the website shows 14 days from the date they were received. I want a full refund.   The shoes were to be gifted to my teenage grand son as a Valentine *********** I don't feel I should pay for the shipping or the restocking as listed.  I paid $216.00 for something I did not receive.  This is the breakdown I received in the response email Goat sent to me when I inquired about the refund amount.

  Hi ******,
   
  Thanks for your response.
   
  Your refund amount would be the same as a refund in GOAT credit or your original payment method. I would be happy to provide a breakdown of the refund amount and calculations below.
   
  Original amount paid - $216.23
   
  Deducting from the original amount:
  Shipping costs to you - $14.75
  Shipping costs from you - $14.75
  Priority processing fee - $13.00
  15% restocking fee - $25.80 

  Refund amount - $147.93

  That is not the way to resolve the issue when clearly me the customer did not receive what I paid for.

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 02/27/2025

  Thanks for your response regarding your BBB inquiry. 
  
  Our return policy directly states your refund amount will be the item total minus the shipping costs to and from you, a return processing fee equal to 15% of the item's price, and any priority processing fee paid. Your refund will be provided in the form of GOAT Credit, subject to the terms specified above. 
  
  Additionally, our return policy says you will have 14 days after receiving your item to submit a Standard Return request. This is for requesting the return once the item has been delivered. Further into our return policy, it states Item(s) must be shipped to us within 3 days of receiving your return label.
  
  All of this information can be found by visiting ****************************************** under US returns.
  
  As mentioned, the correct shoes that you ordered were shipped and delivered to you. The shoes you ordered were "Pre-School/PS" shoes as the listing shows and your confirmation email confirms. *** stands for Paris ********************** which is a football club and the name they use for their released items. If they have a shoe that was released for children, it would still include PS/TD/GS as those are the abbreviations for children's sizing. 
  
  As we have confirmed multiple times that the correct item was shipped and received by you, we are only able to offer you a standard return. As a courtesy, we would be happy to issue the refund to your original form of payment instead of GOAT credit, but we are unable to honor your request for a full refund. 
  
  Kindly note that our Return policy was made available to you before your purchase on 02/08/25 and we must abide by our policies to be fair to all of our customers. 
  
  We understand this was not your anticipated outcome, and we truly apologize for any inconvenience this may have caused.
  
  Thanks for your patience and understanding. 

• Initial Complaint

  Date:02/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my son a pair of **** shoes from GOAT for Christmas. When they arrived it was clear from unboxing them that they were fake! Goat markets themselves and the products they sell with an assurance of authenticity but that is a lie. I sent two separate complaints through their awful customer service portal both times asking for photos which had been provided!

  

  Business Response

  Date: 02/18/2025

  Hello,
  
  We appreciate the opportunity to address your concerns regarding her order of the **** 9 EM GS 'Halo' sneakers from GOAT.
  
  GOAT is committed to ensuring the authenticity of all items sold on our platform. Every product undergoes a rigorous authentication process by our team of specialists before being shipped to customers. In response to these concerns, our team conducted a second review of her order, with the buyer photos provided, and our authentication specialists reconfirmed that the item is 100% authentic.
  
  We understand that you are disappointed with the purchase. However, per our policies, all sales are final unless an issue is identified during our verification process. GOAT does not offer returns or refunds based on personal preference.
  
  Additionally, we note that you first contacted us about this matter several weeks after receiving the item, and unfortunately, it falls outside the timeframe in which we can offer further support. We apologize for any frustration this may have caused.
  
  As an alternative, we encourage Ms. ****** to resell the item on GOAT via our marketplace if she no longer wishes to keep it.
  
  We believe this matter has been addressed appropriately and appreciate the opportunity to clarify our policies. Please let us know if additional information is required by reaching out to *******************************

• Initial Complaint

  Date:02/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ********* I ordered a pair of **** Supreme Gato SB Red size 11 on 2/1/25. I received the shoes on 2/12/2025. The shoes did not come in the original box like they were supposed to. The right shoe is discolored. The shoes do not seem authentic. I have contacted GOAT support and sent them pictures as requested and I have yet to hear back.

  

  Business Response

  Date: 02/20/2025

  Hello,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify the matter regarding his order (#*********) and the resolution we have offered.
  
  Shoes purchased were **** Supreme Gato SB Red (Size 11) through our platform on February 1, 2025, and the buyer received the item on February 12, 2025. Upon delivery, you reported concerns regarding the shoebox not being original, discoloration on the right shoe, and questions regarding authenticity.
  
  Our support team  responded to his inquiry, requesting additional images to properly assess his concerns. After reviewing the provided photos, we did not find any authentication issues with the item. However, to address his concerns about the missing original box and discoloration, we offered two resolution options:
  
  A $20 GOAT credit as a courtesy for the missing original box.
  A full return for a refund to his original payment method.
  
  We are currently awaiting confirmation regarding the preferred resolution so that we may proceed accordingly.
  
  GOAT remains committed to customer satisfaction and has provided a fair and transparent resolution in line with our policies. Please feel free to reach out to the open support ticket or send an email to ****************************** for any other questions or concerns.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date the item was purchased is January 15, 2025. The amount of the purchase was $97.43. The establishment which is GOAT, requested pictures of the damages on the sneakers. I sent them pictures on numerous occasions of the glue, markings and cuts along with shoe discoloration as the Specialists requested. I also tried to reach out to the CEO of the establishment and received an email this morning February 12, 2025 from a ******** *. stating my claim was closed with no explanation except that I can put the sneakers up for sell. I received an email from Ma ******** B who is supposedly one of their Specialist stating my refund/credit claim was extended until resolved. I am livid about the situation. I want my money refunded or a store credit. This situation has been ongoing for almost a month with no adequate resolution.

  

  Business Response

  Date: 02/18/2025

  Hey there!
  

  Thank you for reaching out regarding your BBB inquiry.
  

  After reviewing order ********* for your Air Force 1 High LV8 3 GS 'Wheat', size 6.5 US, we can confirm the following:
  

  You reached out to our support team via ticket no. ******** reporting glue and stains. Based on the photos you provided, we can see that the concerns that you pointed out can be attributed to natural inconsistencies in the manufacturing process. These sneakers were produced in large quantities, so manufacturing defects (i.e. excess glue, stitching, construction, paint, etc.) do commonly appear on most pairs.
  

  Rest assured we do make it a point to reach out prior to shipping when there are inconsistencies that are out of the ordinary, so I hope this helps put your mind at ease.
  

  In the meantime, please note that creating new tickets may delay responses and resolutions as I can see that you created multiple tickets for the same inquiry.
  
  It looks like the specialist provided you with a return shipping label for a standard return.
  
  We appreciate your patience and understanding. Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 3 items, two were deemed Replica and one wasWrong SKU#. From those 3 orders I received one of the Replica item but was under the Wrong SKU# tracking number. I imagine it is to claim in their defense they have shipped Wrong SKU# item back to me. Their response to that mistake was literally nothing, just an apology and will inform department ****. I have reached out to alias_ many times through email, they cannot provide information regarding my two items. Last email I received was to inform they cannot find my two items and since they were deemed replica they would refund me $15 fee plus destroy my items. I obviously disagreed with their conclusion to make me forget about my items. I reminded them only one of two was deemed replica and other Wrong SKU# so what is the unknown delay on that item. I want a solid explanation as to where my items are and help prevent future mistakes on their end. Also my items are not Replicas i bought directly from the brands source. My thoughts are, they magically disappeared and deemed them Replica to keep my items. All I want are my items back not compensation of any kind, just my items. I can provide emails showing I have not made any false claims.

  

  Business Response

  Date: 02/18/2025

  Hi there,
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns regarding the return of your items.
  
  After reviewing the case, we can confirm the following:
  
  Your three orders (#*********, #********, and #*********) were reviewed by our verification team. Two of the items were deemed inauthentic, while one was flagged due to an incorrect SKU. As part of our standard process, inauthentic items are subject to removal from the platform, and sellers are charged a retrieval fee should they wish to have the items returned.
  
  Due to internal delays, the shipments were not processed as quickly as expected. We have since confirmed that the the items are en route or delivered:
  
  Order *********: **************************************************************************************************
  Order ********: ************************************************************************************************** (Delivered Jan. 30, 2025)
  Order *********: **************************************************************************************************
  
  We remain committed to ensuring a resolution and will continue to update him should any new information arise.
  
  If you have any further questions or concerns, he is welcome to reach out to our team directly at ****************************************************.
  

  Customer Answer

  Date: 02/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am very relief an organization like Better Business Bureau exists, if it wasnt for this organization I would have probably never received my items back. Thank you BBB! 

  
  Sincerely,
  
  ***** ******