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Business Profile

Online Retailer

SHEIN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for SHEIN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SHEIN has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SHEIN

      757 S Alameda St #400 Los Angeles, CA 90021-1679

    • SHEIN

      757 S Alameda St #340 Los Angeles, CA 90021-1678

    • SHEIN

      757 S Alameda St #220 Los Angeles, CA 90021-1672

    • SHEIN

      347 S Stimson Ave City of Industry, CA 91744-5423

    Customer Complaints Summary

    • 3,235 total complaints in the last 3 years.
    • 2,092 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order GSU11K64T00XJA1 with shein on April 15, 2025 and I was given tracking number **********************.I ordered a 50 Qt Turkey Deep Fryer Set, **************** Burner Stand.The day the order was to arrive I received a notification that it was delivered in or at my mailbox. I instantly knew something was wrong because a 50qt pot and burner will not fit in a mailbox, it can't be left at the mailbox because it will be in the street, and my mail lady ******* leaves all my large packages on my porch.I contacted the post office first and they let me know the street location of the package with the tracking number I was given and also the weight of the package. The weight was only 11oz so that's definitely not what I ordered. The post office said I was given the wrong tracking number or scammed by shein.I contacted shein and gave them the post office proof (on letterhead) that what I ordered was not delivered to me, but they are not willing to help me. I've received the same automated response from different agents. I did not receive the goods that I purchased and want a FULL REFUND! SHEIN is notorious for doing this and its ridiculous. I order this as a gift for my dad and it's heartbreaking to be scammed out of my money.

      Business Response

      Date: 05/02/2025

      Hello,
      Thank you for your message.
      After verification, this order has been refunded to your payment account.
      The refund period is 3-10 working days.
      Thank you for your patience and understanding.

      SHEIN

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned few products that did not fit me, and when the agent asked if I would like the refund to be toward my SHEIN wallet or payment method, I said wallet. However, right after the refund was issued my account was suspended for no reason. After contacting the customer service many times they kept saying it got suspended due to a suspicious activity and no further explanation was given. Eventually I contacted them again asking for a refund of the balace I had in the wallet to be issued to my payment method, and they asked why and I mentioned that my account got suspended for no reason and that I cant use my money. They only said once again that the account is suspended due to suspicious behavior and no further explanation was given about my refund.

      Business Response

      Date: 04/28/2025

      Hello,
      Thank you for contacting us. Unfortunately, your account has been suspended due to unusual activity and you are currently unable to place orders. This move is to ensure the safety of users' shopping, and we hope to gain your understanding and cooperation.
      We can help you withdraw the balance in your wallet to your original payment account. Is this okay for you?
      Thank you for your support and patience!

      Customer Answer

      Date: 04/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and accept the proposed actions.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received my package. Shein continues to use speedx for deliveries despite knowing they are stealing and and not delivering packages.

      Business Response

      Date: 04/28/2025

      Hello,

      We sincerely apologize for the inconvenience.

      In order to resolve your issue, we need to check the status of your order. Can you provide a specific order number or tracking code?

      Thank you for your attention and we look forward to hearing from you soon.

      Best regards,
      SHEIN

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***********

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from SHEIN in the beginning of April, the other package came except one I have been trying to get my order package or money back and Im getting bogus numbers

      Business Response

      Date: 04/28/2025

      Hello,

      We sincerely apologize for the inconvenience.

      In order to resolve your issue, we need to check the status of your order. Can you provide a specific order number or tracking code?

      Thank you for your attention and we look forward to hearing from you soon.

      Best regards,
      SHEIN

      Customer Answer

      Date: 04/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:04/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs of shoes from SHEIN to be returned. Received 2 return codes. At *** only 1 return code was used. Im trying to REACH SHEIN to make them understand that both pairs of shoes in their original box have been returned in 1 Box I submitted the return receipt from *** and added both Order numbers. 1 pair of shoes was refunded. SHEIN is very hard to reach. The robot is useless. Not getting any answer to countless approaches.

      Business Response

      Date: 04/21/2025

      Hello,
      Sorry for the inconvenience.

      We have processed a refund to your original payment account.
      The refund time is 2-5 business days.

      I hope I can improve your shopping experience at SHEIN.
      Thank you for your understanding and cooperation!
      Best regards,?

    • Initial Complaint

      Date:04/19/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I make 2 purchase for shein .com one for $75.00 dollar the other order.for a bout $100.00 dollar.i never receive one of this order they have these shipping company name ******* and another one uniuni they say they deliver these 2 package I never receive either shein won't give me my money back are reship of order again I send them message every day they won't respond to me about these order ]0

      Business Response

      Date: 04/21/2025

      Hello,

      We sincerely apologize for the inconvenience.

      In order to resolve your issue, we need to check the status of your order. Can you provide a specific order number or tracking code?

      Thank you for your attention and we look forward to hearing from you soon.

      Best regards,
      SHEIN

      Customer Answer

      Date: 04/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:04/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they are not delivering my package and saying it was a failure to deliver. The carrier is speed X and it was out for delivery yesterday all day and now they're saying they couldnt deliver it.

      Business Response

      Date: 04/21/2025

      Hello,

      Thank you for your feedback!

      After checking, your package is still within the estimated delivery time:2025-04-17 - 2025-04-24

      We have received your question and have forwarded it to the relevant department for verification.

      In order to provide a more comprehensive and accurate solution, it is estimated to take 3-5 working days, please be patient.

      If you have any other questions about your order, please feel free to contact us.

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar 29, i purchased clothing and it never arrived. I notified both SHEIN and the shipping company that my package had not arrived within the delivery timeframe. The shipping company never responded and shein stated that they would provide a refund. Since requesting the refund, they have avoided the subject and do not address it. Everytime I message them for a refund, **** *** totally not a fake name) the senior supervisor apologizes for the inconvenience and advises to reach out again if you have any other questions or concerns.. COMPLETELY dismisses the fact that im requesting a refund. Absolutely unacceptable.

      Business Response

      Date: 04/21/2025

      Hello,

      We sincerely apologize for the inconvenience.

      We have checked the status of your package and confirmed your issue. We are sorry to keep you waiting for so long.

      If you do not want to wait any longer, we can refund your money. Would you like to receive the refund to your payment account or ********************** wallet?

      After the refund, if you receive the package, please refuse it.

      Thank you for your attention and look forward to your response soon.

      Best regards,
      SHEIN

    • Initial Complaint

      Date:04/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SHEIN, involving the non-delivery of merchandise totaling over $400 and an unacceptable lack of customer support and accountability.I placed a large order, consisting of over 48 items, and was excited for what I believed would be a seamless experience. Unfortunately, more than 85% of my order never arrived.SHEINs site says go figure out where the package wentperhaps with the carrier, in my neighborhood, or somewhere else. This is entirely unacceptable. I have received dozens of packages from SHEIN and other companies at this same address without issue.Customer Service Failures:There is no live customer service available. I used their chat system multiple times. I either received no response or was met with a bot It is unacceptable and arguably unethical for a company to take payment for goods, hand them off to a third-party carrier, and then absolve itself of all responsibility

      Business Response

      Date: 04/21/2025

      Hello,

      We sincerely apologize for the inconvenience.

      In order to resolve your issue, we need to check the status of your order. Can you provide a specific order number or tracking code?

      Thank you for your attention and we look forward to hearing from you soon.

      Best regards,
      SHEIN

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order has not been scanned for 4 days. I have a tracking number but they cant give me an exact date! I need my order scanned so *** can pick it up. They advised they are waiting on merchant!!!

      Business Response

      Date: 04/21/2025

      Hello,

      After verification, your package ********************** has been shipped and is currently in normal transportation. The estimated delivery time is 2025-04-16 - 2025-04-24, please wait patiently.

      For further assistance, you can also contact our customer service through this link: ************************************************************** Or you can contact **************** by ********************** app. 

      Thank you and have a nice day!

      Sincerely,
      SHEIN

    SHEIN is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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