ComplaintsforSHEIN
Online Retailer
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I returned 10 items back to Shein and I received a notification that they received the items and will refund me back the money which is a total of $121.81. Shein also sent me notification that they have refunded me the money. However, it has been 2 weeks and I have not received my refund.Product_Or_Service: Clothes Order_Number: GSHM800W000219Business response
11/26/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been having an ongoing payment issue with Shein and can not get ahold of them. There emails never get a response and there chat feature does not work. I need a working number for them.Business response
11/26/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On September 27th 2020 I submitted an order for two items and then a separate order for a third item which that one was received, but not the initial 2 items which was a pieces of clothing. They gave me Order GSHMS000000D5M. They said I would receive my order around October 16th. But on October 5th I got an email saying that my items were delivered. I went to my mailbox an there was nothing in there. I emailed SHEIN 3 times bout it and did not receive anything back. I filed a claim with **** Claim ******** on October 6th and **** has not even had the courtesy to email me back, called me or left a voicemail. My two initial items were never delivered and I highly doubt those items were ever shipped since **** never marks anything delivered if it wasn't scanned. I submitted a refund request online to just send the items back if they are lost and to refund me the money. It was a total of $34.25 for two items. I need this money to be refunded back. I never got the items and the reviews online shows this happening. Them not even shipping the products. There is no actual person you an hat with or call. I need this refunded back immediately.Product_Or_Service: Clothing Order_Number: GSHMS000000D5M Account_Number: **************Business response
11/26/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.Business response
11/26/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received an empty package when it was delivered. None of my 3 items purchased were in the box.Product_Or_Service: Shein ClothingBusiness response
11/23/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received clothes from Shein and 4 of the items did not fit so I followed their refund policy and process and I sent the items back on on Tuesday, August 25 2020. I received confirmation from Shein on 9/3/2020 that my refund is processed and would be credited to my account. I have never received my refund. There is not an email or phone number to call and check on my refund. All they have is a Bot that sends automatic responses. I have been trying for two weeks on the site to get a response an my money back and a response from the company. They have confirmed that they have received the clothes back but know refund and know indication that i will ever receive it.Product_Or_Service: product Order_Number: GSHMR000W000NK4 Account_Number: ***************Business response
11/21/2023
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: ***************************************************************.
Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!?Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I mailed the items I wanted to return and get a refund for from Shein on 7/27/2020. The order was shipped on 7/18/2020 and received by me about 5 days later. So my return was within their return policy timeline. However, my account still shows that my return is pending and it hasn't been received by Shein yet. I followed all of the instructions for how to return my package and it still haven't been delivered to them? I believe that they have received my return but still have not processed it 2 months later. The return amount was about $54 but now it says the status of my return is "closed". I would like to get my money back. Please let me now if you are able to help. Thank you!Product_Or_Service: Apparel Order_Number: GSHM8C00Q0001D7Business response
11/23/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I returned clothing to SHEIN but never received my refund I have not been able to reach SHEIN in order to resolve it I see from BBB reviews this is a common problem Product_Or_Service: 4 Shirts Order_Number: GSHM8900300068H Account_Number: ***************Business response
11/21/2023
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: ***************************************************************.
Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!?Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Order was not delivered. Contacted **** they said they delivered packed for order # GSHM7900W000CBB , I am currently still paying through Afterpay! There is no way I can contact SheIN because they have eliminated all contact information on the website. This is terrible for business. Almost $200.00 has gone down the drain and no one seems to care about it. The customer service team is awful. I just want my items replaced otherwise I will cancel after pay and dispute fraudulent charges. This is completely unacceptable. Especially on behalf of the SheIN team. Trying to persuade my sister into cancelling her order now because of such bad business practices.Business response
11/17/2023
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: ***************************************************************.
Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!??Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I processed my return but there is no way to get them label to send my items back. I follow the instructions exactly as they're stated on the website but the introductions are wrong. There is no customer service phone number. It says there is live chat except you ** ant actually talk to anyone. It's computerized and just bounces you around. There is no way to speak with anyone so if you have an order or return issue you are just out of luck. Now I'm stuck with $100+ worth of clothes that I can't wear or return. I consider this be a scam company Product_Or_Service: Refund Account_Number: NaBusiness response
11/17/2023
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: ***************************************************************.
Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!??Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Shein completely lied to me they have violated my consumer rights. They also have false advertising as well. I made a order on October 22nd and it was supposed to been October 26th the order was to arrived November 5th or 6th they never shipped my items lied about my shipment date had sent no valid tracking number to **** without the items nothing was ever scanned. MY END GOAL IS TO SHUT DOWN THIS FRAUDULENT ONLINE BUSINESS. I DID NOT GET MY ITEMS. I DID NOT GET MY REFUND. I DID NOT GET ANY CONFIRMATION EMAILS AT ALL FOR MY ORDER. I DID NOT GET THE SERVICE I PAID FOR THE NEVER DID EXPRESS DELIVERY ON THIS ORDER.Business response
11/30/2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by ********************** app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2,244 total complaints in the last 3 years.
2,098 complaints closed in the last 12 months.