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Business Profile

Online Retailer

SHEIN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.22

Average of 576 Customer Reviews

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Review Details

  • Lourdes O

    Date: 07/31/2022

    Did not delivered paid for merchandise, refuse to contact me and address the issue. Do not order from them, they take no responsibility

  • Karen S

    Date: 07/19/2022

    I ordered one dress after a desperate search of the department store and Amazon sites for a bridal shower dress. I paid ****** all in. It is beautiful and incredible flattering on my not perfect body. I just ordered more from them and will update if my opinion changes but for the price, I can't believe how happy I am.

  • Amy P

    Date: 07/11/2022

    Buyer beware: I was not sent an item I paid for, and the Shein Customer Service Bots won't help me. I want SHEIN to please contact me to fix this.

  • DaVon R

    Date: 07/09/2022

    I used PayPal to pay. I canceled 4 items. PayPal refunded me, Shein came back and charged the amount of cancelation, its been 2 months.

    I disputed with Capital One, they obviously cannot do math and closed the dispute. I'm still unrefunded ***

    I'm going to launch a complaint with the trade commission, I encourage everyone too.

  • Tanya D

    Date: 07/08/2022

    I wanted to return 5 items as they were too big, and I selected the option to receive a Canada Post return label and they sent me a Neighbor Express return label instead. The issue is I can only drop my package at a Neighbor Express location and the nearest is a 2 hours drive, which makes no sense. I have made multiple attempts to get another return label, but was unsuccessful. This is very frustrating and Shein has no customer service telephone line.

  • Daysi E

    Date: 07/06/2022

    I need my refund back you told me the items have been refunded but I don't see any money back in the original payment method. I will dispute this till the end! Not buying from you again!

SHEIN is NOT a BBB Accredited Business.

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