Complaints
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/05/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was unfairly charged 50,21 CAD for a yearly subscription to JibJab. I had no knowledge of such a commitment and I request a full refund and cancellation of auto-renewal.Business Response
Date: 01/08/2024
Hello,
We are sorry to hear that your experience with JibJab is less than we would have hoped. We can see you sent us an email on 01/01 and we were able to process a refund for you on the same day.
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Initial Complaint
Date:01/04/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 26, 2023, a charge of $18.00 appeared on my *********** credit card statement. I cancelled my JibJab subscription in 2017 and this is the first time their charge has appeared on my credit card. The only means they provide of contacting them is via email, which I did 3 days ago and they have not responded. I'm trying to get *********** to block them from all future charges but if they can't do that, we will file a fraud claim and get a new card. Today, December 28, 2023, I went on the JibJab website and requested a refund.Business Response
Date: 01/16/2024
We are sorry to hear that your experience with JibJab is less than we would have hoped.
We received your email on 12/28/2023, however we were unable to locate any transactions with the details provided. We requested more information, but we havent received a response.
We are more than happy to help with any unwanted charges, but we do need further information to investigate. We have sent you an additional email in an attempt to locate the account.Customer Answer
Date: 01/23/2024
Complaint: 21066140
I am rejecting this response because:
I responded to this Business on 1/23/2024 and provided the requested information. They requested additional information on 1/16/2024
Sincerely,
***************************Business Response
Date: 02/07/2024
Hello,
We appreciate your patience. I have reviewed the information provided, and we can see you did respond to our request for additional details on 01/23. We were able to process a refund for the charge on 01/29.
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Customer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/03/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my subscription with Jib-Jab several years ago, now I noticed they charged me $38.16 on my January 2023 statement and again this year on my upcoming January **** statement. Since I just noticed this I ask for a full refund. They responded for money this year, but refuse to refund me for the past year. They won't respond to my emails now asking for my refund from last year on an account that was closed years ago. When researching Jib-Jab reviews, I noticed this has happened to others as well! This needs to be investigated. This company should not be allowed to do this to people.Business Response
Date: 01/05/2024
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. As requested we have also been able to issue a refund for your original payment from 12/17/2022.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Customer Answer
Date: 01/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/07/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I apparently signed up as a JibJab member in Oct. 2016 (original email attached). I never used the service. JibJab continued to auto-renew my membership for 8 years at $18 a year. They never emailed a reminder about auto-renew OR a receipt. I have sent an email to the company asking for a refund of (request #*******). More importantly, I would like BBB to help make the company email customers a reminder about auto-renew and a receipt once paid. I have attached the list of charges, along with evidence of their lack of communication. Thank you.Business Response
Date: 11/08/2023
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. We can see you sent us an email on 11/04, and we were able to process a refund for you on 11/06.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Initial Complaint
Date:04/20/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/13/2023 $12 charge for my annual JibJab subscription. 5/19/2021 I opted to not auto renew my account. Looking into my account status I see that I was charged in 2022 and 2023.I selected to not auto renew again and contacted customer service. I then tried to edit my payment information and that access is not available for customers. Customers do not have any way to edit and this is very wrong. Customers are not allowed to cancel subscriptions without contacting customer service. **************** can only be reached online. Talking to my bank, I may have to cancel my debit card , account used and get another. Bottom line, JibJab must provide customers access to their payment information. Apple, ****************** any many more platforms provide this and so should JibJab.Business Response
Date: 04/24/2023
Hello,
We're very sorry to hear that your experience with JibJab is less than what we would have hoped.
Our users can cancel at any time, and are not required to contact customer support to do so. We see you sent us a few emails about this on 04/13, and we responded on the same day. As per your request, we processed a refund and deleted your personal information.
As we specified at the time, deletion is irreversible. We are no longer able to service your account. You will be unable to login to your account, and you will be unsubscribed from all our newsletters and transactional emails. Any previously created eCards will no longer work.
If you have any further concerns, please don't hesitate to reach us by email!Customer Answer
Date: 05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:04/20/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged $33.29 (CND) / $24.00 (USD) for an account/service we never signed up for. Immediately refund this and remove my info.Business Response
Date: 04/24/2023
Hello,
We do see that you sent ** an email on 04/13, and we were able to resolve that request and process a refund on that same day. We sent a confirmation via email. We also deleted your personal information, as per your request. You will be unable to login to your account, and you will be unsubscribed from all our newsletters and transactional emails. Any previously created eCards will no longer work. This process is irreversible.
Please note that we may retain your ************* for an additional period of time, as described in our Privacy Policy. Learn more about what ************* we collect and how we use and share your ************* here: **********************************************
If you need any further assistance, please do not hesitate to respond to our email.Initial Complaint
Date:04/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2020 I purchased one car during the pandemic to cheer my isolated parents up on their anniversary. I was an unemployed (due to mandates) single mother and even then spending eight dollars on an anniversary card seemed like a lot. I was going through my transaction history for February and saw a charge of $24 from Jibjab and was so confused and Come to find out they have been collecting $24 every year since2020 so essentially Ive paid over $80 for one anniversary card. I have not been sent statements or receipts or anything saying that Im going to be charged, I dont remember ever excepting some kind of subscription because I only needed the one card. I would really like this money returned back to me as it was not my agreement to have some kind of subscription and I only wanted to purchase a card for my parents during a difficult time in 2020. I am still a single mother, struggling to get my business back after the pandemic and really would like to resolve this.Business Response
Date: 04/13/2023
We are sorry to hear that your experience with JibJab is less than we would have hoped.
We were unable to find any previous communication under the email you have provided here, however we were able to locate your JibJab account.
We have processed a full refund for your most recent charge to your original method of payment. The refund should appear in your account within 3 to 5 business days (depending on your bank). We have also canceled your paid subscription.
If you have any further questions please don't hesitate to send us an email at *******************************.
Best regards,
JibJab SupportInitial Complaint
Date:03/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was charging my credit card a fee of $24 for a subscription since 2020 but I dont know why. I dont remember having signed up for it. They need to stop charging my account immediately.Business Response
Date: 03/14/2023
Hello,
We are very sorry to hear your experience with JibJab was less than what you've expected. You can always reach us by sending an email at ******************************** We typically respond within 2 business days.
You can also fill out a Refund Request form through our Help site: ************************************************************************************************************************
Or fill out a help request form: *************************************************************
We have located a paid subscription under the email address provided, we will gladly process a refund of the most recent charge for you.
The refund should appear in your account within 3 to 5 business days (depending on your bank). I've also canceled your paid subscription.
If you have further issues, please don't hesitate to reach out to us. We will be happy to assist.Initial Complaint
Date:01/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JIBJAB has placed an annual charge on my credit every year for the last several years. I have never done any business with Jibjab and I have to dispute this FRADULENT charge every year with my credit card company. JIBJAB unethically charges your credit card each year for zero services provided and this constitutes FRAUD. I will be speaking with my credit card once again this year in order to reverse this fraudulent charge. JIBJAB should be investigated.Business Response
Date: 02/06/2023
We are sorry to hear that your experience with JibJab is less than we would have hoped.
We are always happy to help with any unwanted charges, however, we were unable to find any emails sent to us under the email address you have provided here.
Once a chargeback is initiated with the bank we are unable to issue a refund, as the bank will refund you directly. If we can assist you any further, you can always reach us at ******************************* and we will respond within two business days.Initial Complaint
Date:12/31/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did a jibjab 'free trail' on 12/21/22, made a card then cancelled the same day. they would not accept my cancellation saying I did not provide the correct email. It was correct, the email, and I wrote them right back telling them that. but, no reply back from them. So, I deputed the charge on my credit card to get my money back.Business Response
Date: 01/23/2023
Business Response /* (1000, 5, 2023/01/06) */ We are sorry to hear that your experience with JibJab is less than we would have hoped. We were unable to find any previous communication under the email you have provided here, however we were able to locate your JibJab account. We have processed a full refund for your most recent charge to your original method of payment. The refund should appear in your account within 3 to 5 business days (depending on your bank). We have also canceled your paid subscription. If you have any further questions please don't hesitate to send us an email at*****************
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