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ComplaintsforZhao Meng
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered what they advertised as a Bugatti stainless steel and rhinestone watch, but what I received was a plain ordinary, looking black watch with no stainless steel and no rhinestones as advertised, it arrived in a crappy boxInitial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased a watch from an ad on social media worth $50 U.S. dollars. The watch I ordered was a thin, gray in color metal thin wrist watch. I received a large yellow in color metal watch with rubber blue bands, which looks to be worth a lot less than the $50 I spent. The watch was also broken. The box the watch was in was not secured. That box was placed into a plastic bag. The lid of the box came off and the glass face of the watch was subsequently damaged. Not only did I not get the watch I ordered, but I also received a broken watch. There was no invoice for the watch or customer service contact information.Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I-ordered 3 patriotic wreaths pictured and described as created from wood chips or shavings and painted in vibrant red, white and blue with the intention of giving them as gifts. They arrived June 24, 2024 and were nothing like the picture on line, Rather, they were printed on some kind of thin wood or composite and appeared as mass produced paintings in dull colors. I w would have been embarrassed to give them as gifts. I own an all occasion wreath of wood shavings so I know what they should look like. I returned the wreaths June 25, 2024 with a letter of full explanation of my disappointment and requested my funds returned. I've had no response or acknowledgement from the company.Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased a pair of shoes (orthopedic sneakers) online. The transaction seemed iffy from the beginning, so I was wary of what might happen next. The tracking information sent did not work, emails from customer service were confusing and did not address my concerns, and there were other clues that the company was not what it purported to be. I emailed customer service to cancel the order and receive a refund, and they declined. I continued to ask for cancelation/refund but was told my order was in transit. The order took a full month to arrive from a foreign country. It finally arrived a month later and was a complete misrepresentation of the shoe pictured online. The shoe I received was several sizes too large, damaged, poorly constructed (the eglets for the laces did not even line up evenly, the fabric of the shoe was all misshapen and lumpy, and other defects) so this shoe could never be worn as it is not constructed to fit the human foot, of any size. I have tried communicating with this company for a refund and they refuse to refund my purchase unless I send the item back to ***** and pay all costs for shipping, customs, and so on. I believe they should refund me the entirety of the amount and if they want the item back, they should send me a pre-paid label. In speaking to customer service, the best they can offer is a 25% refund. I believe this company is acting in bad faith, fraudulently doing business as another well-known shoe company (Orthofeet) and deceiving its customers by sending cheaply manufactured "shoes" (loosely used) that are unwearable, as the product is completely unusable. This company should be reprimanded and severely sanctioned from doing business in this way. Additionally, I should receive a full refund. I have reported them to my bank, as well.The company is called Orthofit ****************************** don't know the address. The address on the return label of the package is: *****************, *************************************************************Initial Complaint
07/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I Order a watch ultra thin (gray one) and received anotherone completely different (white) I demanding from them my money back ASAP.Initial Complaint
06/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered a custom whiskey glass. The glass arrived broken, a piece was missing from the top of the glass. This rendered the glass unusable to drink from. The trouble was, the missing chunk was not in the shipping box. The glass had a piece broken ogg before it was packaged. I want a refund.Initial Complaint
06/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
On May 19, 2024 I placed an order to what I thought was OrthoFit; however, it was a scam. I paid ***** for two pair of sandals that were "on sale." I received two notifications from "OrthoFit" about tracking and received the items on June 4, 2024. Boy, was I disappointed in the plastic shoes that I received. Nowhere on them is the OrthoFit logo and they didn't even come in boxes - just cheap plastic bags. There was no shipping notice included and I cannot locate a phone number or email anywhere. **** insists that I contact the seller before they'll lodge a dispute and give me a credit. I've found no way to contact *****************, *********************************************** other than sending a registered letter to that address, asking for a refund.Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
There was a mixup on my order. Wrong color was sent when I ordered (Denim/white). All black was sent. I really need those specific colors.Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Shoes I received have a strap broken .I would like to exchange for another unbroken pair.Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased two bras, wrong sizes and just wanted to exchange. There is nothing available to contact the business, no phone number, no email address! I am just stuck with the wrong sizes now
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Los Angeles, CA 90017-2571
Customer Complaints Summary
64 total complaints in the last 3 years.
30 complaints closed in the last 12 months.