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Find a Location

Tortoise Mart has 1 locations, listed below.

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    Business ProfileforTortoise Mart

    Pet Shop

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    428 E 67th St, Los Angeles, CA 90003-1904
    BBB File Opened:
    10/14/2020

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/01/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On Thursday 6/29/23 I was shopping online for an ******** Tortoise to purchase. I came across the Tortoise Mart through my ****** search and emailed the owner to inquire about availability. The owner responded promptly via email that the product I was looking for was in stock and to go ahead and place my order on the website. I places my order and was soon texted by the number listed on the website to discuss payment, delivery, and tortoise care such as food. I was told to pay with ***** or Cash app and they provided me with the payment information. I paid 250 for the tortoise and 35 dollars for overnight shipping. The individual sent me the tracking number and stated the tortoise would be delivered on 7/3. On 7/3 I received an email from the freight carrier asking for 250 dollars to deliver the tortoise. I texted the number and suggested a scam I refused to pay the additional fees and they refused to deliver my tortoise. The number later sent me pictures of another person claiming to have my money and told me to threaten him with the police. I will attach copies of all information, conversations, etc so you can follow. Not all pictures will upload due to file size but if you want more than I have attached, i will send them separately. I have not gotten a refund or the tortoise.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James I

    1 star

    06/29/2022

    **** show these guys are trash don't waste your time

    Local BBB

    BBB of Los Angeles & Silicon Valley

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