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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I think I have been scammed by Rosland Capital;; I signed a contract for gold and silver coins, my check cashed on Nov 13,2023. A month later, they keep telling me , "there are shipping problems". I THINK ROSLAND CAPITAL IS EITHER A SCAM, OR A PYRAMID SCHEME. ( This could be a big case!!!)/Thanks for you're help
Business response
12/13/2023
Rosland takes all complaints very seriously. Rosland has sent to complainant the precious metals he purchased, advised him of same, and apologizes to him for the delay. Rosland believes this should resolve the matterere...Customer response
01/10/2024
Please rescind my complaint against Rosland Capital, after they ( finally) shipped my gold and silver coins. Thank you for all your help with this complaint.Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 9/20/2023, I sold back and returned 110 gold coins I had previously purchased from Rosland. Per Rosland's process, they were picked up and returned in a Fed EX. box provided by Rosland. The price I was quoted in writing I would receive in the form of a check was $110,311.30. The transaction was handled by sales rep assigned to us was *******************. He informed me that it could take UP TO 60 days for me to receive the check. I have talked with ***** on a couple of occasions during that 60 days to get an update on receipt and was told it would DEFINITELY be in my mailbox no later than 11/20/23- the 60 day ***imum. Today is 11/30 and not only do I NOT have a check but after calling ***** 3 times, the **************** ************************** times and left messages asking someone to call me ASAP. I left all the pertinent info such as my account number, the purchase order # for the buy back and all my contact info.. I also sent an email to Rosland - and copied BBB in. You acknowledged my email immediately. I have heard nothing from Rosland. Today is Nov 30 - 10 days past their *** **************************************************************************** even acknowledged my attempts to contact them. I am asking that BBB conduct an investigation. My expectation is to receive the committed buyback price quoted by Rosland immediately. At the very least, I would have expected a call to discuss the situation and reason for their not sending my check once they received the coins. I simply cannot believe no one has responded to my messages, calls and email- particularly given the large amount involved. $110,311.30 is a huge amount of my husband's and my retirement and I am alarmed that they are attempting to steal it from us. Any assistance would be appreciated.Business response
12/06/2023
Tell us why here...Rosland takes all complaints very seriously.Rosland has sent to complainant her buyback payment for her precious metals and apologizes to her for the delay. Rosland believes this should resolve the matter.Customer response
12/08/2023
This is to inform you Rosland has resolved our complaint by sending us the check they promised. My issue has been resolved.Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/29/2016 I purchased 44 $10 Liberty 1/2 oz gold coins graded AU and 9 $5 Liberty 1/4 oz gold coins. for a total of $49,828.00.On 11/13/2023 I sold the same gold back to Rosland Capital for $46,124.20. While not a great return I need to move on as I do not see hope for the future. I was provided a shipping box by Rosland. That was sent overnight Federal Express on Wednesday, November 15. I have received no confirmation of the receipt of the gold in the overnight shipment. I have called several times and been promised return calls. No one gets back to **** am aware that it will take up to 30 days for a check. I would feel better to know that the gold was received.Business response
12/06/2023
Rosland takes all complaints very seriously.One of Roslands compliance officers did speak to the complainant on November 28th and confirmed that the metals he sent in had been received.Rosland apologizes to the complainant for the delay in confirming receipt.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
See attached ComplaintBusiness response
12/06/2023
Rosland takes all complaints very seriously.Rosland believes the various assertions and claims in complainants submission to the BBB are baseless, though a point-by-point rebuttal would serve little purpose now. Last week, Rosland did send the refunds relating to complainants precious metals *** to Equity Institutional, the custodian on the account, and sent to complainant her buyback payment for the non-*** precious metals.Rosland believes this should resolve the matter.Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 25 I sent a wire for $8008 to purchase 261 silver rounds. I was told it would ship within 14 days. October 25 passed which is one month from when I sent the wire and I still have no tracking number. This is unprofessional and unacceptable. I have been going back and forth for over a month and still have no product. When I mentioned about cancelling the order they said it would take over 30 days for me to have a cashiers check mailed. I feel like I am being strung along. I want my silver rounds or a check overnighted to me so I can purchase metals from somewhere else. Rosland Capital has been very unprofessional and I have no answers. $8008 is alot of money.Business response
11/02/2023
Rosland prides itself on customer satisfaction and takes all complaints seriously. Rosland apologizes for the delay in shipping the metals; they were delivered to the customer on November 1, 2023.Customer response
11/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In 2014 we bought nine 1/2 ounce liberty gold coins and paid ******** for them and today they are worth $9048.40 so in reality they are less than $1429.60. We were told that we would never lose money on them. I would like to get what I paid for them.Business response
10/13/2023
Rosland takes all complaints very seriously.Although Rosland does not agree with complainants characterization of what transpired when his spouse acquired precious metals from Rosland nine years ago, in the interests of maintaining good customer relations, ********************** has reached out to him and believes it has resolved this matter to his satisfaction.Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Some 20 years ago I purchased gold through Rosland capital. Now I am ready to sell back and I have called over the past 2 to 3 weeks at least 8 to ********************************************************************************* back, one time I talk to a representative I have his name if thats needed he promised to get some information and call me back however its been over a week and I still have not heard anything and now he gave me a private number for him, but it also just goes to the answering service .Business response
08/28/2023
Rosland prides itself on maintaining good customer relations and takes all complaints very seriously. Here, the complainant indicates he bought from Rosland 20 years ago. However, the facts are that he has never been a customer,though his wife purchased from ********************** in 2010. Unless there are facts that preclude this, Rosland needs to deal directly with the actual customer and she (together with her husband, if she wants) can contact Roslands ********************* directly at ************ to discuss any matters relating to the precious metals she purchased from RoslandInitial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
@8-10-2023 was receipt of 6 gold coins, I sold back to Rosland Capital. I was promised $3,398.52for the coins. I have yet to receive the funds or any calls, or any idea when payment will come. .TRACKING ID ************ DELIVERED Thursday 8/10/23 at 10:34 AM Signed for by: ********** I simply want them to honor the promise of payment. $3,398.52 for the 6 Lady ******* Gold Coins. as promised.I have asked to receive emails for when and how I am to get my funds. but nothing. I need the funds. and this is no joke. I ask for taken seriously. and I ask for tangible evidence, that they intend to comply. I truly believe they intend to not pay. otherwise there would be an email for proof of compliance. I am sending all my records.***************************** ***********************Business response
09/06/2023
Rosland prides itself on maintaining good customer relations and takes all complaints very seriously. Here, the complainant wants to receive his payment for precious metals that Rosland bought back from him. Rosland apologizes for the delay and recently has sent a check to him for the payment, which the complainant has cashed. Rosland believes this should satisfactorily resolve the complaintCustomer response
09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company ruthlessly advised a major financial decision in our lives to make a buck, the failed to disclose important information at their convenience.Business response
05/16/2023
Rosland takes all complaints very seriously and we are sorry that the complainant was unhappy about her purchase experience. The complainant has indicated that her desired settlement is No further contact by the business. Rosland will abide by her request.Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a disabled veteran, I purchased gold and silver coins, after 9 months I needed some money to purchase medications that VA did not want to provide I tried to sell back some of the coins that I bought for a total of $3486, only to be told that despite the fact that gold and silver went ** in value, I was told that my investment had gone down to a total of $2484 due to fees, a loss of $1084 in 9 months when gold and silver had actually gone ** in markets, so I decided to take the loss, because I needed money and did not want to wait 2 -5 years.I spoke with US ************* about my situation, they told me that Rosland had basically ripped me off and suggested to contact BBB and Attorney General of CA.How can you loose $1084 in 9 months when gold and silver actually went up.I was also told that I was sold junk silver worth a lot less.Business response
08/15/2023
Rosland takes all complaints very seriously.Although Rosland has done nothing wrong or inappropriate here, in the spirit of good customer relations, ********************** will be sending to the client a check for the difference between the purchase price paid by the customer and the buyback price he received.
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Customer Complaints Summary
37 total complaints in the last 3 years.
24 complaints closed in the last 12 months.