ComplaintsforRosland Capital LLC

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased ******* in gold coins from Rosland capitol. They valued the coins at ***** per ounce. The current value gold is ********* I purchased 18 coins so they kept ******** I want my money back! Any help would be appreciated! Thank you.

  

  Business response

  09/20/2022

  Business Response /* (1000, 5, 2022/08/03) */ Customer was contacted regarding his concerns about his purchase. His understanding of the purchase price vs. **** price was unclear and it was explained that the two are completely different. He suggested that he will look into this issue further and call Rosland back with any other questions he may have. Consumer Response /* (3000, 7, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent them $50,400.00. I received coins that are worth in total $30,000. I just want to return their coins and get my Cash back! Business Response /* (4000, 9, 2022/08/31) */ Rosland takes all complaints very seriously. Although Rosland has done nothing wrong or inappropriate here, in the spirit of good customer relations, and under no obligation to do so, Rosland has offered the complainant a buyback price that is higher than the current buyback price. The complainant has indicated that he doesn't accept Rosland's offer and will be retaining his coins. Complainant has been advised to contact the undersigned in the future if he is interested in pursuing a potential buyback by Rosland.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Between 9-9-2015 and 12-7-2015 I bought almost **************** coins from Rosland Capital. Before I bought the gold I asked them how to sell ******** in the future if I wanted. They told me just to contact them. They will now not even talk to me about buying ******* back. I have called them by phone and emailed them. I have 4 order numbers: ***************************************

  

  Business response

  07/28/2022

  Business Response /* (1000, 5, 2022/07/28) */ The customer has been contacted and been informed of the process to selling back the coin. He said he was going to think about what was discussed with him regarding the price and call back to further proceed or if he has more questions. Consumer Response /* (3000, 7, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was a very negative response. They tried to call me at home when most people are at work. I was able to get their 3rd call. They wanted me to verbally agree to a recorded agreement before I even heard the agreement. I asked the representative to email the agreement and he said no. He was very unpleasant in general. This has not gone well. If one looks them up on the internet, there have been multiple lawsuits. I believe this company should be investigated. Business Response /* (4000, 9, 2022/08/13) */ Unfortunately, I did not have a successful communication with *************. I tried to explain that I needed to prepare a Purchase Order for the coins that he wants to sell back to Rosland, which would have the coins and buy back prices included. I can't just send prices alone. If he doesn't like the prices, he does not need to complete the sale. Rosland does not have his coins to purchase until he sends them to Rosland in boxes to be provided by Rosland. He can simply choose to not proceed and do whatever he wants with his coins or notify Rosland that he is cancelling his Purchase Order. Rosland is not in the business of buying coins from the public and only repurchases coins from customers to whom they originally sold the coins as a service. Please see the below Section 3 from Rosland's Customer Agreement, which ************* has signed. Rosland endeavors to be of assistance to all of its customers and is still hopeful that this matter will be satisfactorily resolved. 3. Buy-Back Policy and Customer Service. If in the future you decide that you would like to sell any precious metal or coin products purchased from Rosland Capital, as a service to our customers, Rosland Capital will provide you the opportunity to sell such products back to us at the current market value determined by Rosland Capital for such products on the day the sale to us is completed. You are, of course, free to sell to others, but we believe that you may receive a higher net price by selling to Rosland Capital because we are familiar with the products we have sold you, and do not charge any additional fees or commissions when making such purchases. Due to market conditions and other factors, you may receive less than what you originally paid. Rosland Capital will make payment for any purchased Product within sixty (60) days of the date of receipt of the Products from Customer. Our buy-back policy is a voluntary service to our customers and is subject to withdrawal or change without notice. We may also purchase products not originally sold by Rosland Capital; however, such purchases are subject to additional fees and/or commissions at current market rates. Rosland Capital maintains a dedicated customer service department that handles all customer services, including liquidation requests, refund requests and complaints. Rosland Capital's Chief Compliance Officer can be reached by phone ************************************************************ Consumer Response /* (4200, 15, 2022/09/30) */ I have decided not to due further business with Rosland Capital. When they contacted me about this issue, they first wanted me to give my prior recorded consent to an agreement that I had neither heard or seen in writing, in advance. I do not know how anyone would give prior consent to an agreement they did not know. They then said they could not work with me and ended it there. I decided to contact another company with a much better reputation. Rosland Capital said they had sold me 101 Liberty coins classified as AU. I have since sold these coins. Only 1 coin was of AU condition. The other 100 coins included 99 coins in XF condition and one that was classified as CULL. Both the XF coins and CULL coin are of lesser value than AU rated coins. So Rosland lied to me in telling me what coins they sold me. At this point, I think Rosland Capital should at least compensate me for my lost especially since gold has increased in value. I still think the company should be investigated.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am 92 years old. Based on thier TV advertisement, on 4/18/22 I contact Rosland Capital to purchase 1 oz Gold Bullion Coins. I was told the transaction would be at the market price plus a 2.5% commission (equates approx $**** per coin). I agreed and send a cashiers check to Rosland Capital in the amount of $**********. However, when I received the transaction settlement, it showed that I purchase 1/4 oz Suisse Pamp ignots at a price of $******* each (which equates to $******** per oz). This is not what I thought I purchased and asked my son, ***************, to contact ****** ******** at Rosland Capital to correct this. My son asked them to correct the transaction and ****** initially agreed to for no additional commission. ****** also stated that the 1/4 oz Suisee Pamps were investment quality and directly tied to the gold spot price so it really wasn't necessary to exchange them. ***** told her 1oz coins is what I wanted and ****** said they had to wait a few weeks for the original transaction to close. On 6/3/22 ****** contacted me and said that I would only be receiving 86 Canadian Maple Leaf 1 oz gold coins. I asked my son ***** to again correct this. ****** told ***** that the sell price of the Suisse pamps dropped from $*******/ea to $970.83 (approx 42%) since the original purchase, even though the to gold spot price only changed from $**** to $******* (approx 7%). ****** also said that there was an additional $100 plus 3% to the purchase of the 1oz gold coins even though I was told that they would be commission free. ***** stated this is not what I wanted and requested either and exchange at the market price or a refund to the entire transaction, since I never received what I wanted. ****** said either of those options was not possible. I understand gold dropped in value by 7% since my original purchase. I do not have remorse about that. I demand a refund because they mislead me and is now valuing my account at over 30% less.

  

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/06/08) */ Contact Name and Title:********** Compliance OFCR Contact Phone: ********** Contact Email:*************************** Customer was contacted on 6/8/2022 and informed that ******* will be reversed and refunded this transaction as requested by the client.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  03/04/2022 Buy Gold Coins.1 oz. Canada Maple Leafs Told I had to send a Check to lock in price. Sent Check for $********* #*** on the 4th by FedEx. Told when check was received that I was Luckey Gold had gone down by $50.00 an oz. that day. *********************************************************************************** I never received an invoice. Called and was e- mailed one. Price was way overpriced. $**** each for 17 Maple Leaf coins. When I asked why, when Gold had gone down $50.00 an oz. I was told it shot why up later in the day. I have not received an invoice yet. I was told I will be called on 03/23/2022 for time of delivery on 0/24/2022.I I will not sign invoice or for delivery if they come! Also, they sed if you spend $********* you get ********. Told not on my order ($****.00) why? How do I get my $********* back? I delt with **** *******. Hè tried to sell me other coins so he will receive more money! I told him I only wanted Maple ***************************************************************************************************************************************************************************************************************************

  

  Business response

  03/24/2022

  Business Response /* (1000, 5, 2022/03/17) */ Rosland has spoken with the customer on 3/16/2022 and issued a full refund for his purchase on 3/17/2022. Rosland has since spoken with the customer and considers the matter resolved. Consumer Response /* (2000, 6, 2022/03/17) */ As of 03/16/2022. I was told by *********** of Rosland Captial that the order was cancelled, and my money will be refunded in the next 30 days or less.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered 5 silver coins from Rosland Capital on 1/6/22 order ID******** price $******. The order was paid for by check that was cashed on 1/12/22. Silver coins were on back order so they were not shipped until 1/31/21. Rosland Capital uses Federal Express to ship their deliveries. They shipped this order to the FedEx location #*********************************************************. On 2/10/22 I got a text message from FedEx notifying me that my delivery had been available for pickup since 2/1/22. This was the first notification that the silver coins were being shipped. I had surgery that day (2/10/22) and the first opportunity to go to FedEx/Walgreens was Saturday 2/12/22. The girl at the counter gave me 4 of the 5 boxes in the order saying the 5th box was returned to Rosland Capital. The 4 boxes received/picked up on 2/12/22 each contained one display case only. My efforts to get answers and/or tracing of the 5th box in this order from both Rosland Capital and Federal Express have been futile.

  

  Business response

  04/25/2022

  Business Response /* (1000, 8, 2022/04/07) */ Rosland takes all complaints very seriously, and has spoken with the complainant, investigated the matter, and opened a claim with our insurance provider. The evidence that has been reviewed to date has raised a number of questions about complainant's complaint, and he has been informed that in light of the nature of his assertions, he would need to file a police report. Contrary to his assertions, Rosland has communicated with and been responsive to complainant in regard to this matter.

• Initial Complaint

  03/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We wanted to roll our traditional IRS into precious metals and Rosland Capital was advertising $******* bonus for $********** investment. So we called in the 1st week of Oct. of 2021 and got Rosland representative ***** ******** and he gave us an hour long talk, and then later in the week we got a call from ****** ********; again with a sales pitch. It sounded great so we rolled over a annuity for$********* w/early penalty of $******* (which ****** said they would reimburse us for) and covered the rest with a personal check in the amount $*********. All the conversations we had with ***** and ******, which were many, we told them we wanted gold and silver bullion but instead we ended up with some over priced coins no coin collector has ever heard of. So with many phone calls back and forth it's now Mar.6 and we still have not got this settled. We wanted them to give us a buy back amount which they did but was ridiculously low back in Jan. We told them we wanted a price on what bullion would cost and what the value of our accounts were and after many calls they said would get back to us and have not done so yet(6 wks.)later. We have left countless messages w/other people and on their recordings. Once in awhile they answer and say let me get back to you and we wait days, never hear back,so call again and the same thing happens over and over. Their coins are totally overpriced; such as 1/4 oz. gold proof for $****. with the present price of gold makes 1 oz. of their coins over $****. Their offer was $******. less then our investment. With gold raising over $100 an oz. since we started this transaction Oct. 2021. They also said storage for coins was $100 a year and it is $400 a year. We have tried to contact Equity Trust about our statements. They responded with "contact your Rosland Repr". and Rosland says they know nothing about that. We would appreciate any help you can give us to resolve this matter. Thank You

  

  Business response

  04/25/2022

  Business Response /* (1000, 9, 2022/04/07) */ After discussing his purchases on 10/19/2021 and 1/13/2022 with Rosland, the customer has decided to sell back to Rosland the coins purchased outside of his IRA and Rosland also will reimburse the customer for the early withdrawal penalty from the previous IRA custodian, as well as initial IRA annual fees with his current IRA custodian. The customer has indicated he will continue to follow up periodically with Rosland for buyback values for the coins purchased from Rosland currently held in his precious metal IRA

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did a rollover of an IRA into this company solely because of what the spot price for silver and gold were at the time. However I wasn't charged spot price and was charged over $100.00 and ounce. I put my life savings into this and have tried to reach out and speak with their compliance department but I never get through and never get a callback. Please help🙏

  

  Business response

  04/07/2022

  Business Response /* (1000, 5, 2022/03/17) */ The above referenced case was received by BBB on 2/16/2022, approximately one month ago. On 2/16/2022, *******'s Compliance Department contacted the customer and discussed the customer's account and two IRA purchases at length, addressing his questions and concerns. ******* considers this matter resolved, and was only notified on 3/16/2022 of the case.

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi I recently purchased some silver from Rosland Capitol in the amount of ********* and the problem is what I was told over the phone did not match the invoice I received from them, it was almost double in cost so I decided I no longer wanted to do the deal and since I haven't received the product that I purchased I was told they would have a check mailed to me by 12/3/21 and I hadn't received anything. Then when I called back on 12/8/21 they asked for my name and after I gave them my name I was hung up on. I figured it must have been a mistake so I called them again, I was hung up on again. I had my grandson call them from a different number and he was able to get a hold of someone, he asked for a tracking number for the refund check and they assured him they would call him back with said tracking number but we received no call back. It's very disappointing that a business of this size could treat a customer like this and all I was requesting was my money back. I'm hoping we can get this issue resolved ASAP so we can avoid legal action. Thank you,

  

  Business response

  01/04/2022

  Consumer Response /* (2000, 10, 2021/12/31) */ We hired a lawyer and he took care of the problem for us, he had to file a demand letter and threatened to sue, finally they agreed to pay back the money plus attorney fees, very shady and dishonest company here. Highly advise anyone with a financial dispute with this establishment to hire a legal team IMMEDIATELY.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  2/27/21 ************** returned my call. I had $127,000, thinking of investing. Up front, Was Never offered info packet. Never advised 25% commission ($32,000) or yearly storage fee. Signed emailed forms on iPhone. Told *** I could not read. *** answered "I've got you covered". He set up an Equity Trust account and purchased my gold & silver. Checked ET account. ******* showing. Equity Trust looked @ original purchase order, only one deposit. The Equity Trust said *** purchased items for $400 that were selling for $200. Why? ***** delivered an envelope, and *** said to sign the paper and return it. He called back in 10 min, that ***** can return & pick it up in 30 min, to sign & leave it at the front door. Long paper, did not read. Should have read. Chief comp officer explained coin pricing. Months later he advised me that I had 2 dates to cancel. Felt like *** perfect. All me, if I gave ok on recorded line he talked low & fast. *** said I should not touch gold for 3 to 5 years. Really??!! I am 80 yrs of age, bad eyesight & hearing. Thx BBB for your help

  

  Business response

  12/22/2021

  Business Response /* (1000, 5, 2021/10/01) */ ******* takes all complaints very seriously. The above referenced complaint, regarding a March 2, 2021 purchase, seems misplaced, particularly in light of the fact that******** has recently discussed this transaction at length with the complainant. Contrary to the complainant's claim that********'s representative "set up my Equity Trust account and purchased my gold and silver," the complainant, in fact, made a decision to sell her stock market holdings, placing funds first in cash, and then opening an IRA account with Equity using their online application and transfer request. Shortly thereafter, once the funds became available with the custodian for the precious metals IRA, the complainant purchased gold and silver in her IRA. The rest of her allegations against******** are also not true. With the consent of the customer,******** makes and retains recorded confirmations of every transaction in order to confirm the name and address of the account holder, and to disclose and explain, among other terms and conditions, a recommended hold period for precious metals of at least 3-5 years, fees, risk of market fluctuation, buyback policy, and description of product, to which the customer must agree to and acknowledge before the transaction can be finalized. Accordingly, there is a recorded confirmation covering these matters with respect to the transaction that the complainant mentions, in which the complainant clearly acknowledges: Do you understand that coins and precious metals are a long-term purchase and should be held for at least 3 to 5 years and that******** is not an investment or financial advisor and has no fiduciary obligation to its Customers? (YES) Do you understand the decision to purchase or sell is subject to your own research and judgment? (YES) Do you understand that our cost to ask spread (meaning the difference between the price you pay for the coins and the price******** paid to acquire coins) typically ranges between 17% and 25%? (**** In addition, the complainant acknowledged the following: Do you understand that it is********'s current policy to re-purchase from you any precious metals that you purchased from us, at the then current market value determined by us on the re-purchase date? Due to market conditions and other factors, you may receive less than what you originally paid. The current buyback price is below the price you are paying. ******* also asks that the customer read, sign and return********'s Customer Agreement, which provides comparable disclosures and explanations regarding fees, the risk of market fluctuation, and********'s buy-back and refund/return policies. In addition,******** sends to every customer an invoice of products purchased, also explaining fees, a recommended hold period of at least 3-5 years, and a risk of market fluctuation. With respect to her March 2, 2021 transaction, the complainant signed and returned the customer agreement and was sent the applicable invoice. The complainant is requesting a full refund approximately 6 months after her purchase in March 2021, and approximately 5 months after her coins were deposited on her behalf at the depository.********'s Refunds and Returns policy is as follows in********'s Customer Agreement signed by the complainant: "******* provides Customer the right to receive a full refund of the Purchase Price for the return of undamaged and unused Products; provided, however, that******** receives written notice of the Customer's intention to return the Products within seven (7) days after the date that Customer receives the Products. Customer's "receipt" of the Products is deemed to occur at the earliest of: (a) the date that Customer receives actual possession of the Products or (b) the date that Customer receives written confirmation from******** that the products have been deposited on Customer's behalf in an independent depository. ******** shall, upon written notice of cancellation and receipt of the Products in the same condition as delivered, issue a full refund of the Purchase Price to Customer within thirty (30) days of the date of********'s receipt of notice of cancellation from Customer." ******* received no such notice. In this case, the complainant had more than a month to request a refund after her March 2, 2021 purchase, a fact she acknowledged in a phone call with********'s Chief Compliance Officer. The complainant states that she "could not read," then that she "did not read," and then "should have read," the extra-large format Customer Agreement containing the above referenced "Refunds and Returns" policy in bold on the front page. The complainant also asserts that she "checked Equity Trust account. ******* showing." This Equity Trust valuation was explained in a discussion with********'s Chief Compliance Officer. In a telephone conversation that lasted nearly one hour, it was clarified that the aforementioned value came from a quarterly statement provided by her IRA Custodian, in which statement the Custodian states: "For precious metals, the total and individual value(s) are reflected at the spot price per ounce on this statement and may not represent an accurate valuation of the precious metals held. The spot price shown does not include premiums, commissions, spreads or any numismatic value. For a more accurate valuation of the precious metals held, please contact your precious metals dealer." In this case, the accurate buyback value of the coins purchased from******** is significantly greater than the spot price per ounce. It is also unclear why the complainant indicates******** "purchased items for $400 that were selling for $200." These prices do not coincide with anything purchased in the complainant's IRA. *******'s records indicate the complainant stated that she had "lost****** in stocks. Wants out of stocks immediately into gold. Seen commercials for years. Biden is going to lose the rest of my money!" Despite acknowledging risks of market fluctuations, should the value of precious metals not increase enough or drop in value, it is not uncommon for customers to criticize the company they contacted, blaming the company rather than market forces for any losses incurred. Had the price of gold and her coins continued to increase in value, it seems unlikely that the complainant would have complained. In light of the foregoing,******** sees no basis for any kind of refund, as the complainant's purchase was done in the ordinary course of business, and******** has done nothing improper in connection with the complainant's purchase.******** recommends that the complainant continue to follow up with******** in the future for accurate buyback values on the products purchased from******** as she indicated she would do in our most recent conversation. Consumer Response /* (3000, 19, 2021/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept******** Capital response Why you ask? 1.******** Capital Does Not tell you right up front about charges any reputable business by law would tell you. Did they tell me, our commission is 25% of the amount invested, NO they never did tell me. Found out myself when amount deposited in Equity Trust was way less than amount given to******** Capital. When asked of****** where is the balance of my money. I quote***** "it is all right here". He still did not have the courage or nerve to tell the truth. It was his commission. it probably was there, his share right there in his pocket and the rest to********. Does******** have that on their recorded line? Remember********, recorded lines work both ways with today's technology 2. Does******** tell you that there a fee of about $200 a year to put your coins in a vault and guard it No they do not..As soon as***** started my account with Equity Trust, I started receiving bills with different totals from Equity Trust. Again back to good ole truthful*****.what are these bills I ask. He must feel bad that he was lax on details to me, he proceeds to tell me about vault and guarding. But then says, like he is giving me a big reward,******** will pay the first year. Do you have that recorded call? 3. I like this one. Did they tell me up front, that I should not touch the coins for 3 to 5 years. No they did not. It probably was in my "yes" answers that I should have said "NO" to. . Try telling that to an 80 year old female. I will let you imagine by now, what my answer would be! Non printable. Think they weren't all giddy to get my account under wraps. You can hear it in*****'s voice on different recordings.. Do you have the recording of***** calling me at the beginning to have me sign electronic papers. Me telling***** and I quote "**** I can't read what I am signing" "I've got you covered" says****** Did he send me copies of what I signed.. NO, Now why would he do that. Then I could see at top Please Read Before Signing. He was getting me to hurry and scroll to bottom and sign. Totally not kosher. I now feel that is how they operate. Do you have that recording? The capper at the end was the best.***** calls on my cell. I sent envelope by *****. Did you get it he asks. I-am not home. I will call when I get home. From his tone, I think he was wanting me to go right home and open the envelope. Called him back. He wants me to sign paper and send back. Ok I can do that. He calls back not even 10 minutes later. Again all giddy and happy..He called ***** and they are going to come back within the next 30 minutes and pick it up. Sign and put at front door for them. My thoughts were he really needed that paper quickly.. Yep, you guessed it another nail in my******** coffin. Employee does no wrong. My fault for not reading before they came back. Do you have that recording? Plus confirmation from ***** for pickup times? Why am I basically repeating what was in my original complaint? Because It is what it is.period.The truth period. Yep, they have me dead to rights on totally incriminating myself with saying "Yes" to all of the statements I should have said "No" I cannot hear and understand you. I had told***** that I had Tinitust (ringing in ears) and cannot hear well. I get tired of asking people to repeat.Boy, did I boo boo on this recording. This is the crown jewel of recordings for******** Capital. Sank my ship with this one. **** probably remembered, because in my opinion he talked low and fast, as he was reading from a script.. One point******** likes to tput out there, is that they will sell your gold for you, others do not. Now I ask you, would you want******** to sell your gold, after deviously roping you in for $*****0 (25% commission). Sorry********, but I would not trust you with last night's ice water. Now I have to sell thru you or pay outrageously hundreds of dollars to ship to me. I don't think******** will ever admit to even the slightest bit of wrong doing. But, in each one of their hearts they know what they did. Plus,I really know. If******** would change there no to a yes, great. Until then, they have all of my money and that is where I get money to pay taxes and insurance when I was with ********. Hindsight again, never should have left them. Hoping to put together almost $****** by 12/31/2021 so that I don't default and lose my house. Never mind not your concern. If I wind up without a home, perhaps I could go where it is warm with many other people without homes are. Now where could that be!, Hmmm. I have delivered all I have to a lawyer, who will look over everything and advise on what to do following********'s reply. I will leave with one last thought Several weeks ago, I was bit by a rabid raccoon. It was put to me very bluntly. If I do not get the many shots, I will die. And give******** Capital the opportunity to put "Deceased" on my account. Not Happening!! I realized I had been bitten twice, once by a rabid raccoon and THE SECOND BITE, Well, IT HURTS WORSE THAN THE FIRST ************** Case ******* Business Response /* (4000, 21, 2021/11/11) */ *******'s initial response set forth a detailed description rebutting the complainant's assertions. Her recent response in our view provides further evidence that she is a very cognizant and capable person in command of her faculties and finances. Notwithstanding all of the foregoing, in the spirit of good customer relations, and under no obligation to do so,******** is willing to split the difference between the current buyback prices and the complainant's 03/02/2021 purchase price should she decide to sell back to******** now the products purchased from******** in her Precious Metals IRA. (As it is only eight months after her purchase--******* recommends a hold period of three to five years--the spot price of gold has only increased approximately five percent, and the spot price of silver has dropped approximately six percent.) If complainant is interested in pursuing this resolution of the matter, please contact the undersigned. If instead complainant wants to continue to hold the products,******** continues to recommend that the complainant follow up with******** periodically in the future for accurate buyback values.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩