ComplaintsforRosland Capital LLC

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 11, 2012, we purchased $26,083 worth of $5 Liberty AU coins. The purchase consisted of 40 coins valued at $651. each + $43 shipping from Rosland Capital LLC, formerly ****************** now ***********, **. At the time we were looking for a solid, safe investment for our future. We dealt with a Senior **************************************** who is no longer with Rosland. Following a cancer diagnosis we needed funds. We reached out to ******************************* at Rosland and were informed that the same gold we had purchased for $26,083.00 was now worth only $21,344 after 12 years of inflation and with gold now at record highs! In any case we needed the funds and accepted the offer. We were told to return the gold which was sent overnight to their requested destination. We were informed that we would be receiving a check from Rosland which could take up to 60 days from 3/26/2024. The 60 days has come and gone, and despite numerous phone calls no check! We are now told that the check will be mailed between 6/12 and 6/19/24, which is 78 to 85 days after the coins were received by Rosland. We are presently out our original purchase of $26,083. Rosland Capital now has our gold and our original investment of 26-thousand dollars, and we are left with a shrinking hope that we will ever see any of it again. Rosland is currently in breach of contract and needs to be held accountable. At this point in time their business practices appear to be fraudulent. We have complete documentation showing all of the transactions with Rosland Capital, their prospectus, various purchase documents, return documentation on the gold, etc. if needed. Please advise us of our options. Thank you for pursuing this matter on our behalf.

  

  Business response

  06/11/2024

  Rosland takes all complaints very seriously. Rosland has mailed the funds to the complainant relating to his buyback agreement with Rosland and apologizes to him for the delay. Rosland believes this should resolve the matter.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Paid them 51k over a month and 1/2 ago and they have still not shipped the coins I rendered.

  

  Business response

  05/28/2024

  Rosland takes customer complaints very seriously. ********************** has shipped the customers order to him and apologizes to him for the delay.Rosland believes this should resolve the matter.
  

  Customer response

  06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought from Rosland Capital in 11/2021. # *** PAMP ITF ***** CUP gold coins for a total of 77 coins. Price that I paid for each coin: $ ********. Total amount paid $ *********. The transaction was completed in less than 10 days.2.5 years later I needed to sell and I sold back to Rosland Capital exactly the same coins. To my surprise they paid for each coin: $ 1, ****** (please see above the price that I paid). Total amount: $ *********. I lost in the transaction $20,000.00 (and I sold when the gold was at its highest). I wanted at least to recover the money invested. They took advantage in my hour of need. I was told by the representative " I do not make the rules". Well, I guess you do, in your greed. He also told me " we are making the costumer a favor buying back". I closed the transaction over the phone on 3/1/2024. He promised it would take " 6-8 weeks" to receive the check ( When I paid the transaction took 10 days, when is their turn to pay the transaction takes 2 months or longer). They sent the box overnight. They had the gold back in compliance with their rules within 5 days of the receipt of the ***** box. It has been 8 weeks and I have not received the check. I called and, of course, "the representative is not available at the moment". As you can see, the costumer always loses. I feel totally disrespected, ripped off, and I still do not have my money back. I do not know if this is in the business of gold in general or only if you have the misfortune of doing business with Rosland Capital. I just want *** money back. I have been compliant with all their rules on my part. Now is their turn.

  

  Business response

  05/14/2024

  Rosland takes all complaints very seriously. Rosland has mailed the funds to the complainant relating to the repurchase she agreed to and mentioned in her complaint and apologizes to her for the delay. Rosland believes this should resolve the matter.

  Customer response

  05/17/2024

   
  Complaint: 21681906
  
  I am rejecting this response because:

  I filed my complaint with the BBB on May 7th, 2024. I called Rosland Capital on May 8th to let them know that I have filed a complaint. They sent the check by Priority Mail the same day they knew I have filed the complaint. I received the check on May 11th. To my surprise the Priority Mail cost had been discounted from the amount they owe me ($100 mail). I deposited the check on May 14th. The check was "put on hold" by my bank because "there were not founds available", and apparently the founds "will be available on May 21st". I am not satisfied with this business response because so far they have sent me a check that can not be cashed. I still have not received my money. I demand the business to make founds available immediately.

  
  Sincerely,
  
  *******************

  

  Business response

  06/05/2024

  Rosland takes all complaints seriously. We note that in mid-May the customer cashed the check ********************** sent her. We believe any delay she had with receiving funds from her bank was an issue between her and her bank and had nothing to do with Rosland,since Roslands check had sufficient available funds at all times. We also note that the shipping charge from Rosland is a customary business practice and was disclosed to her in her recorded confirmation of the buyback. We trust that this matter has now been resolved with the customer.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase on 3/19/2024 of $5000.00, they cashed my check and have NOT shipped the product.I keep calling and representative keeps telling me that tracking number is not available and they do not know where the product is.I asked to speak to a supervisor and was told that is not possible that someone would have to call me back. They can not give any definite answer on why the coins have not shipped or any answer as to when they will ship. I have requested a refund however they are not able to say when that will come. BUYER BEWARE!!!!!!

  

  Business response

  05/14/2024

  Rosland has mailed the funds to the complainant relating to his refund request and apologizes to him for the delay in shipping the product. Rosland believes this should resolve the matter.

• Initial Complaint

  03/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I believe I have been scammed by Rosland Capital. I was under contract to purchase $10,000 with of silver coins with *******************. ( Rosland Capital representative) I sent a personal check for $10,023.00 to fulfill by obligation to purchase in October 2023. The check was cashed. I have been in contact with ******************* on a monthly basis as to when I will be in receipt of the silver. It is now almost March 2024 and I have not received anything other than false information for ******************* as well as the compliance representative for Rosland Capital.My last conversation yesterday Feb 26, 2023 I was told that the purchase will be cancelled and my money refunded. I asked the compliance officer to email me the cancellation and refund confirmation and he asked me to email him, which I did asking him to reply with that confirmation and details in regards to when my refund will take place. He has yet to respond. I am asking your assistance to confirm cancellation and to assist with my timely refund.Thanks you,*****************************

  

  Business response

  03/05/2024

  Rosland takes all complaints very seriously. Rosland has mailed the refund requested by the complainant in his complaint and apologizes to him for the delay. Rosland believes this should resolve the matter.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December 20th 2023, I sent in 7 gold bars that I originally purchased from Rosland Capital about a year to ***** months prior. They received these Gold bars I bought from Rosland the next day Dec 21st- around 3pm. I sold back in order to free up funds to go to ******- family emergency- as well as set a new business venture? They promised me up to a 60 day turnaround. And I needed to expedite this process to receive the check before this? I called twice in January explaining the need to buy plane tickets with this among other vital purchases- my sales rep ******************** promised my it should be to me on or before Feb 14th-17th on both calls. I then expedited on Feb 13th only to find he changed his promise date to the full 60 days Feb 21st?? So I again waited no check on the 21st expedited daily nothing still and we are now on Feb 27th???! Still not even a tracking number. Not sure if I need to retain a lawyer and *** them for late fees and bills Im not able to pay now waiting for their promised check. Amazing how they can overnight a fed ex box so I could send this to them and they receive it within 24 hours?? But yet they take longer than 60 days to process this Same gold they sold me a year ago back into currency and send a check to me??? Insane

  

  Business response

  03/05/2024

  Rosland takes all complaints very seriously. Rosland has mailed the funds to the complainantwhich he has cashedrelating to the repurchase he mentioned in his complaint and apologizes to him for the delay. Rosland believes this should resolve the matter

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased gold from Rosland Capital because it is so highly advertised. I paid $5,432.84 for 7 #**** PAMP Lady ******* 0.25 oz ***** gold proof, Type 1 at $776.12 each. I contacted the representative last year and was told the gold is only worth $590.67 each. This gold was purchased on 02/04/21. I contacted the representative that sold me the gold by email twice in the past couple of weeks with no response. I also called Rosland Capital by phone with no response. According to *************************** this is the best company to invest in. Apparently not. When I purchased the gold the company was very interested in customer satisfaction. I was told that in a couple of years the gold would be worth the amount paid for it. I just want to sell the gold back to the company for what I paid for it. This is a big company but apparently they don't care about customer satisfaction. Just glad I didn't invest more into the company. thank you for your time!

  

  Business response

  02/27/2024

  Rosland takes all complaints very seriously. After receiving the BBB complaint, in the spirit of good customer relations and under no obligation to do so since Rosland has done nothing wrong or inappropriate here, Roslands Senior Compliance Officer reached out to the complainant by phone in an effort to address her concerns and resolve this matter. In the course of several phone calls,Roslands Senior Compliance Officer and complainant reached agreement on a resolution of this matter that Rosland believes is satisfactory to the complainant

  Customer response

  03/05/2024

   
  Complaint: 21291527
  
  I am rejecting this response because: I have not received information that the gold coins were received  received by Rosland  Capital and I will not be completely satisfied until I have received payment. I do have the tracking number and I am happy that they agreed to full payment, but they are not great at customer satisfaction. Thank you!
  
  Sincerely,
  
  *************************

  

  Business response

  03/19/2024

  Rosland takes all complaints very seriously. Rosland has mailed the refund requested by the customer in her complaint. ********************** believes this should resolve the matter to the customers satisfaction

  Customer response

  04/03/2024

   
  Complaint: 21291527
  
  I am rejecting this response because: I was told I would receive a check for the full amount of $5,432.84 but $80.23 was deducted for sending me a check that could have been sent by priority mail. I am happy that I did not have to wait 60 days though.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been attempting to liquidate an *** that was my mothers. In order to do that, I have to go through Rosland Capital to sell the gold and silver coins. I have been calling since Oct 2023. I have called at least 5 times, and no one is ever available to talk to me regarding this. I've been advised to call and ask for the compliance department. The compliance department does not have a phone number. So, I continue to submit my information to the operator who assures me that my information and situation will be passed to the compliance department for action. I have called upwards of 5 times now. I'm sure if I wanted to buy coins I would be put in touch with an individual immediately.

  

  Business response

  02/06/2024

  Rosland takes all complaints very seriously.Rosland has contacted the complainant to address her concern and believes it has resolved the matter. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The rosland capital group has been deceptive from the start.They lied to me.They have breached the contract or regulations regarding liquidation of gold and transfers of funds.*********** is senior compliance officer who has lied directly to **** have been waiting for over 3 months for my cash.I'm broke now.

  

  Business response

  01/11/2024

  Rosland takes all complaints very seriously. Rosland strongly disagrees with the complainants characterization of the actions taken by Rosland and its personnel in this matter. Rosland has sent the funds in question to the custodian for the complainants precious metals **** Rosland apologizes to the complainant for the delay. Rosland believes this should resolve the matter

  Customer response

  01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  All is good. 

  They offered an exceptable excuse for the processing delay.

  
  Sincerely,
  
  *********************

• Initial Complaint

  01/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They took over 20% of my value of my investment with no explanation as to why the charges were so high after we took our our investment.

  

  Business response

  01/10/2024

  Rosland takes all complaints seriously. Roslands records do not show any charges applied to customers account. ********************** recommends that the complainant contact Roslands compliance department so Rosland can address his specific concerns

  Customer response

  02/08/2024

   
  Complaint: 21012056
  
  I am rejecting this response because: 

  I'm still missing over 34k; none in which have been made it's way back to my account. In what regards do I have to find someone I can speak to to find out where my money went. 

  Please provide such services/number I can call in relation to this otherwise this isn't gonna be disregarded.

  
  Sincerely,
  
  ***************************

  

  Business response

  02/22/2024

  Rosland takes all complaints very seriously. From the complainants latest communication with the BBB, it is not clear what he is complaining about. In an effort to learn more about and address his specific concerns and resolve this matter, Roslands Senior Compliance Officer reached out to the complainant by phone on several occasions. The complainant did not want to have such discussion. It should be noted that Rosland discloses the material terms of customer purchases in a recorded confirmation and related invoice. It also appears from Roslands records that the complainant (and his wife) no longer own the precious metals that they purchased from Rosland. If the complainant wants to discuss this matter further with Rosland, he should contact Roslands ********************* at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩