We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Magazine Publishers

High Times

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for High Times's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

High Times has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • High Times

      5514 Wilshire Blvd Los Angeles, CA 90036-3829

    • High Times

      250 W 57th St Ste 920 New York, NY 10107-0003

    • High Times

      119 W 24th St New York, NY 10011-1913

    Customer Complaints Summary

    • 249 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote a story for them as they had the option to submit a story to the editor. I did ******* is a lengthy story but staying within their guidelines.They have not responded in any platform I have tried to contact them on.Their phones do not work. Wrong numbers.They did not respond to ******** questions or Instagram.I am very upset.I will not support this magazine.Sad.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a magazine subscription 2yrs ago and never got ******** is disconnected emails returned they're still taking ppls money and nothing in return

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What are the prescription of High Times Magazine probably about two or a year and a half ago they took the money out of my account and I never received the magazine. Its been so long. I probably dont even have the bank statement anymore.

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      OCTOBER 9th, 2018, I PAID $198.00 TO HIGH TIMES HOLDING CORP. FOR SHARES IN THEIR STOCK. AT THE TIME IT WAS JUST AT GROUND LEVEL BUT PROMISED HIGH RETURNS. SINCE THEN, I HAD ACTUALLY FORGOT ABOUT THE INVESTMENT UNTIL THEY STARTED EMAILING ME WITH "HIGH TIMES" PRODUCTS FOR SALE. I'M THINKING "WOW....THEY ARE STILL AROUND AND MAKING MONEY. I HAVE TRIED NUMEROUS WAYS TO CONTACT THEM TO NO AVAIL AND CAN'T SEEM TO GET BACK INTO MY HIGH TIMES ACCOUNT. I AM IN DIRE STRAIGHTS RIGHT NOW AT THE AGE OF 70 AND COULD REALLY USE THAT $198.00 FOR FOOD AND DOCTORS. IT'S NOT VERY MUCH MONEY TO SOME PEOPLE BUT FOR ME IT WOULD BE LIKE GOLD! I HAVE ATTACHED SCREENSHOTS OF MY PROOF OF ENROLLMENT AND OTHER IMAGES OF WHEN THEY STARTED SENDING OUT CIRCULARS. I ALSO NOTICED BY OTHER COMPLAINTS THAT I AM NOT ALONE AND FIND IT SO RUDE OF SUCH A HUGE CORPORATION THAT IS ALL ABOUT PEACE AND ******* TO NOT WANT TO RESOLVE THESE ISSUES AMICABLY!!! I WOULD LOVE TO HAVE A REFUND OR AT LEAST SOME KIND OF ANSWER OR RECOGNITION. THANK YOU FOR READING. ***** *********

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a years subscription to high times magazine and like many others didn't receive a single copy.

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a subscription in Nov 2023 and never received an issue. I've emailed and get bounced back emails each time. There's not a valid phone number. No way to contact them.

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have charged me 2 years in a row yet I have not received one magazine. They will not reply to any emails, I'm not sure where to go from here.

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a subscription to High Times magazine for the first time on March 29, 2023. I've been charged a total of 4 times and an additional attempt to charge was 9/1/24. I haven't received a single subscription to this magazine, and all attempts to contact the company have been wrong or disconnected numbers. Emails were also sent to their "support" address, which where returned undeliverable. I'd like a refund check for $119.96.

    • Initial Complaint

      Date:09/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a subscription through High Times website for $29.99 on 5-22-24, I have not received a single issue, similar thing happened in 2022 when I ordered a subscription, I received 3 issues, then nothing after.

    • Initial Complaint

      Date:09/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a yearly subscription on May 5th 2024 and have yet to receive any magazines four months later. I tried to email but the email no longer exists and cant get through on their fake phone numbers. Ive now seen so many similar complaints to what I can now assume is a scam company.

    High Times is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.