Reviews

This profile includes reviews for Rently.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rently.com

  6300 Wilshire Blvd Ste 620 Los Angeles, CA 90048-5208

  
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  Rently.com

  880 Avenida Acaso Camarillo, CA 93012-8707

Review Details

• Review fromGlen S

  Date: 05/07/2025

  1 star

  Glen S

  Date: 05/07/2025

  Absolute scam.Charging every single prospective renter to view properties?They'll say it helps do security checks - but then why isn't it a one-time fee? The house I just checked on sent me to Rently who wanted $4.99 to view 3 houses or $11.99/month for unlimited viewing. You wouldn't need to recheck for every viewing, and if the $4.99 covered it once, why $11.99 per month?If 100 people come view the house, Rently has made at least $500 from that listing if not more, and that's before anyone has even filled out an application.This should be criminal.
  

  Rently.com

  Date: 05/12/2025

  Hello,

  
  Thank you for sharing your concerns regarding the viewing fees. We understand how the initial cost might seem unexpected, and we appreciate the opportunity to clarify the pricing for Rently, which is not a scam.

  
  The fees are structured as follows:
  Basic: $1.99 for 3 tours over 30 days.
  Recommended: $2.99 for 10 tours over 30 days.
  Premium: $4.99 for unlimited tours over 60 days.

  
  These fees cover the necessary security verifications that protect both our properties and prospective renters, while providing convenient self-guided access. As outlined on Rently's website: *********************************************************************************************************************************, the cost per viewing can become quite low. For example, if you were to take advantage of the Premium plan and tour 15 homes for $4.99, the cost would average out to just about 33 cents per home. This demonstrates the potential value for those looking at multiple properties.

  
  The $11.99 you referenced is for the optional "Verified Renter" program. This is a separate service that offers a higher level of security and credit pre-verification. This can actually save you money in the long run by matching you with suitable properties and potentially reducing the number of application fees. Once verified properties that match you best are curated for you which can help expedite your search. Furthermore, property managers often tend to view applications from pre-qualified prospects first, which can be a significant advantage of the "Verified Renter" status. You can learn more about this program here:

  ****************************************************************************************************

  
  Upgrading to the "Verified Renter" program from one of the standard touring packages involves a reduced additional cost. $11.99 is simply the price if you choose to start out as a Verified Renter.

  
  For those who prefer not to use Rently's self-guided tour option and its associated fee, we recommend contacting the Property Manager directly for the specific home(s) you are interested in viewing to inquire about alternative arrangements.

  
  For any further questions or clarifications regarding Rently's service, please don't hesitate to reach out to their support team directly at ******************************** or ************. They are best equipped to address specific billing inquiries.

• Review fromRobert W

  Date: 05/07/2025

  1 star
  Very poorly made software. It couldn't access my phone's camera (nothing fancy, just a normal ****** Pixel), so I had to switch over to the laptop to verify my identity.Why? Unclear. I can take a guess, of course, but they never say why they need pictures of you and your ID, they just start asking for it.After getting through the tech troubles and providing my information, that's when they inform you they also want your credit card so they can charge you for... something. The ability to tour a house, I guess? Doesn't the property management company already pay you? It's like getting charged to walk into Target and look around.Also, you can't register for their site and proceed unless you check the box that agrees to receiving promotional texts. So I can look forward to receiving pointless spam texts in the near future.Rently is useful for one thing, though. It's a sure sign to stay away from any ********** that uses it.

• Review fromPerry H

  Date: 04/10/2025

  1 star

  Perry H

  Date: 04/10/2025

  I used rently as a property manager I used the service and cancelled the contract within the 1st year and sent several cancellation notices. Lionesh MB to me Hello Shall I send the contract form for renewal? Dec 17, 2024, 12:23PM to Lionesh No, It does not mesh with our website so I will not renew. FEB 2025 "We will not be using rently in March. Please make sure we have all bills paid and that the account is closed.Thanks ***** Latest message is they renewed my contract without my signing or agreeing to a contract. I am not using the service and they want to charge a cancellation fee.
  

  Rently.com

  Date: 04/14/2025

  Hello *****, 

  I am sorry to hear about the issue that you are experiencing with your account. I was unable to locate any additional details using you name or email address. In order to help correct this for you, please email *************************** and put Manager Attention: in the subject line. Please provide details of the account name and best contact email and phone number. Our support team will follow up with you after reviewing the provided information. We look forward to assisting you. 

   

   

   

• Review fromNicole L

  Date: 03/23/2025

  1 star

  Nicole L

  Date: 03/23/2025

  Paid $2 to tour a home and the day of said tour the home was off market. It's stupid to pay for a self guided tour as it is but it seems like shady business practices.
  

  Rently.com

  Date: 03/25/2025

  Hello ******,

  The fee that you pay is used to provide the security check that allows property managers to safely trust authorizing a self guided tour vs. having to do a scheduled in-person tour.

  We definitely understand the frustration of finding out that this home was off market on the day of your tour. 

  Rently relies on the property managers that list these homes to ensure leased homes are removed from showings as soon as a new lease is signed. This is not a usual situation, however as the rental market moves quickly this does happen on occasion. We will bring this instance to the property managers as an example of customer experience improvements that can be made.

  We hope that you have been able to tour other potential homes and are able to find an ideal home that suits your needs. Should you need any assistance or have other questions, feel free to contact us at ******************************** or calls us at ************. 

  We appreciate your business and hope to serve you in the future. 

  Kind regards, 

  The Rently Team 

• Review fromBrittney F

  Date: 03/17/2025

  1 star

  Brittney F

  Date: 03/17/2025

  Account was paused after I paid 2 years ago. My account is still paused. After contacting customer support all they will say is email security. Ive emailed them plenty and never received a helpful response. This company is a scam! I need to view properties as of now but cant
  

  Rently.com

  Date: 03/19/2025

  Dear ********,
  
  Thank you for bringing your concerns to our attention. We understand your frustration with your account being paused and the difficulty you've experienced in getting it resolved. We sincerely apologize for any inconvenience this has caused, especially as you need to view properties.
  
  We've investigated your account and found multiple accounts associated with your email and phone number, dating back to 2023. These multiple accounts triggered an automatic security measure, resulting in the account being paused. We take these steps to protect both our users and the property managers who rely on our platform.
  We see that you've successfully created a new account and recently completed a self-guided tour. We're glad you were able to access properties through this new account.
  
  We understand that you would like the original account issue resolved. To better understand the history of your accounts, please reply to this message directly, or email us at ********************************* and we will escalate your case to our security team. We will prioritize your case and work diligently to understand the reason for the original account suspension.

  
  We value your business and are committed to providing a secure and reliable service. We appreciate your patience and understanding as we work to resolve this matter.
  
  Sincerely,
  
  The Rently Team

  
  

• Review fromBrendan C

  Date: 02/14/2025

  1 star

  Brendan C

  Date: 02/14/2025

  Working with Rently was a disaster start to finish. Paid for a membership and a lockbox- there were no instructions and terrible support to get it set up. Cancelled the service and it took two months of at least a dozen emails and several phone calls to get any type of refund. Its hard to decipher where the incompetence ends and the unscrupulousness begins. After two months they decided their policy would only allow a partial refund that had to be paid via a check. Absolutely would not recommend and if the $ amount was higher Id be taking additional action to recoup the money.
  

  Rently.com

  Date: 02/17/2025

  Hello - 

  At this time, our team has done the absolute best they could to remedy the situation. Multiple teammates reviewed your account history, your CSM reached out, and our accounting team issued a refund on 2/12/25. 

  We appreciate your understanding, and as indicated prior, have taken your feedback so we may improve the onboarding process. 

  Kindly, 

  Team Rently

• Review fromChris R

  Date: 01/23/2025

  1 star

  Chris R

  Date: 01/23/2025

  Rently charges prospective renters to tour homes. They obfuscate this only until after an extremely invasive sign up process in which you photo the front and back of your ID card, take videos of your face, and provide plenty of personal information. Disgusting nickle-and-diming practice
  

  Rently.com

  Date: 01/28/2025

  Hello -
  
  In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent. Additionally, our thorough identity verification process provides top tier renter and owner safety/security.
  
  Despite the above benefits, we recognize some Renters may prefer agent led touring without verifying their identity. Fortunately, numerous properties offer agent led touring free of charge! To learn more about our Privacy Policy, feel free to visit: ******************************************************;
  
  We appreciate your understanding of our intended business model. 
  
  *******************************************
  
  Kindly, 
  
  Team Rently

• Review fromStephen D

  Date: 01/23/2025

  1 star

  Stephen D

  Date: 01/23/2025

  What a scam. They charge you a subscription to look at homes. I have rented a lot of properties over the years and I have NEVER been asked to pay to look at a potential house we like. Absolutely insane.
  

  Rently.com

  Date: 01/28/2025

  Hello -
  
  In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent.
  
  Despite the above benefits, we recognize some Renters may prefer agent led touring. Fortunately, numerous properties offer agent led touring free of charge! 
  
  We appreciate your understanding of our intended business model. 
  
  *******************************************
  
  Kindly, 
  Team Rently

• Review fromRupa N

  Date: 01/02/2025

  1 star

  Rupa N

  Date: 01/02/2025

  As a real estate agent, you can't even show a property for rent!!! Requires you to pay to show it. No way would I give my credit card to show a property!! Terrible business plan. If I could give less than 1 star, I would.
  

  Rently.com

  Date: 01/06/2025

  Hello -

  In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent. Please note, Rently does not serve as the owner/operator/realtor of a property. Rather, Rently is the conduit by which owners/operators may advertise their homes.

  Despite the above benefits, we recognize some Renters may prefer agent led touring. Fortunately, numerous properties offer agent led touring free of charge! 

  We appreciate your understanding of our intended business model. 

  *******************************************

  Kindly, 

  Team Rently

• Review fromTonya S

  Date: 12/05/2024

  1 star

  Tonya S

  Date: 12/05/2024

  I think that Rently advertises properties that are a scam. When asked if they vet they indicate that no, they only work with property management companies.
  

  Rently.com

  Date: 12/11/2024

  Hello -

  As scam behaviors are increasingly on the rise in all facets of our world, Rently continually strives to combat fraudulent behavior. Please know, Rently aims to partner with reputable home owners/operators and sometimes bad actors do slip through the cracks. If there is a specific instance that requires our attention, please contact ****************************** with your full name, email, and phone number associated with your account.

  Kindly,

  Team Rently