Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my sister in law who recently passed 3/30/25 and this website did an amazing job, so when my brother died on 4/16/25 I used the same site. I get a call from teleflora saying that they cant deliver my order on the day I requested so I told them to deliver it the day before, then they said they couldnt deliver it to the funeral home so I gave them my brothers address. Never heard anything else thought the problem was solved. Then I get a call from the florist saying that she can not make the casket spray for the price teleflora gave me and proceeds to say they didnt even put casket spray they put designers choice! The only reason she called was because my sister in law had also ordered from the site and let her know that I was expecting a casket spray. The fact that the company didnt have the decency to say that they are false advertising their items during my time of grief is so disrespectful and with the recent loss of two of my family members is just to much not to say anything. I am so upset with this company. They are false advertising their items during the most painful time in my life.

  Business Response

  Date: 04/28/2025

  Hi *****,
  
  We sincerely apologize for any inconvenience you may have had using our Teleflora service. We regret that we were unable to fulfill this order to the high standard of service that we strive to provide. Before May *******, or within 210 business days, you should get a reimbursement in the amount of $177.51 for order ********** back onto the original payment method that you used. For a 25% discount that you can use within the next six months, please check your email. If you need anything else, please give us a call at **************. We value your business and look forward to hearing from you again.
  
  Warm regards,
  ********* *.
  Teleflora

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ******* for birthday flowers to be delivered to my mom before 1 PM on April 8. When I woke up today (4/8) to check the tracking information, I realized that less than an hour after I had received my order confirmation, I received an e-mail stating that my order was deemed "questionable" and was canceled for my protection. I called the 800 number provided in the e-mail and the customer service *** informed of basically of what the cancelation order stated and nothing more. There was no explanation as to which part of my order was "questionable". What is actually questionable is that the amount I paid was not canceled on their end, in fact they settled it for the day (which I know because the charge is not pending, it was fully cleared). The customer service *** said I would be issued a refund. I have since disputed the charge with my bank. This business is horrible. Go elsewhere!

  Business Response

  Date: 04/10/2025

  Hello *****,
  Thank you for your recent order with us.We regret to inform you that your order ********** has been canceled as part of our standard transaction monitoring.
  Our system flagged the transaction for unusual activity, and for the safety and security of our customers, we must take extra precautions in such cases. Please understand this is not a reflection on you personally, but rather a protective measure.
  By April 18, 2025, or between 210 business days, you will see a complete refund in the sum of $118.93 back to the **** card ending in 1286.
  If you believe this was made in error or would like to proceed with your order, wed be happy to review it further. Feel free to reply to this email with any additional information or contact us directly at **************.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  Sincerely,
  
  ********* *.
  Teleflora

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a repeatedly terrible experience with Teleflora ordering flowers for my wife for *********** Day. When my wife had to take care of her parents unexpectedly because of medical emergency, I was on the phone with Teleflora for an hour to postpone the flowers I ordered on 12/28/24 for 2/14/25 on *********** Day. I was assured by the agent multiple times that the flowers would be delivered to my address in **************** and that they had it correctly on 3/29/25. I arranged everything for that day and planned everything around it but the flowers never came. I wasted an hour of painful time trying to get this to happen and having it confirmed solidly. But the flowers didn't come. So I lost that money, time, and day of caring for my wife with this gesture. Then I filled out forms online and spoke to an agent who assured me that today 4/7/25, the flowers would be delivered and I'd get multiple additional 30% discounts, which I was very unhappy with as compensation, but agreed to because I didn't have the time or energy to go on about it. I was assured everything would be good and the flowers would come today before my wife travels the next day. They never came. No notices have come about it at all. Nothing. And I kept asking the agent for understanding and empathy about the terrible situation, frustration, and breach of integrity repeatedly. Nothing. No ability to understand or empathize. Nothing rectified. I've lost so much time, energy, emotion, money, and opportunity to serve my wife in everything she's been going through. I'm appalled at this and ask for it all to be fully rectified. Being strung along is not at all okay. And taking my time and money like this without any regard whatsoever is inhuman.

  Business Response

  Date: 04/09/2025

  Hello *****,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By April 23, 2025, or between 210 business days, you should have a complete refund in the sum of $63.67 back onto the original payment method that you used. Please check your email for a 30%future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23174280
  
  I am rejecting this response because:

  It's impersonal, unspecific, unempathic, not taking responsibility, not responding to what I said happened or what I was requesting, generic auto-generated stuff. A refund is not even a question because the flowers were never delivered. I couldn't get the flowers for my wife that I'd been planning for months so I had no flowers for her. It's embarrassing and awful. And I was on the phone for an hour with them to confirm it would happen, which was awful, then didn't happen. Then the same thing a second time for another long stretch, and assured the flowers would come, but they didn't while I was waiting for them. It's completely unacceptable. There's so much misleading. If I were at Teleflora, I would be investigating how on earth this could have happened and with multiple people, multiple times, and I would be profusely apologetic and extremely giving to the customer, assuring this will never happen again and how it will be certain that it doesn't by actually taking care of the issues. This makes clear that I should never use Teleflora again and if I were foolish to do so, I should then expect such things will repeat. Therefore discounts - which, by the way, they offer at 25% regularly at least for anyone are absurd. That's what people can get regularly just by subscribing to their mailing list. And I would never want to order from them again. So the discount is all the more useless. I don't want to be pandered to by any discount to give them more of my money for their services. I would never even think about doing that to a customer in a situation like this.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/22/2025

  Hello *****, 

  I am very sorry about your order not being delivered at all. I have researched your order and show that a full refund was processed and a 30% future discount was applied. We are investigating this further so that this does not happen again. We value you as a customer and this is not something that normally happens. It is my pleasure to assist you with this. Please contact us directly if you have any further questions. 

  Thanks, 

  ******* *.

  Teleflora

   

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23174280
  
  I am rejecting this response because of what I already stated. Giving a refund does not address what I said. And the 30% discount I explained vividly why that's an insulting and unconstructive response.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, at approximately 10:30 AM, I ordered via Teleflora an arrangement, THE PEACEFUL CLOUDS, bouquet. It was to be delivered that day. I recd a speedy confirmation that my card was charged. At 5:33 PM I emailed customer service advising that I had not recd a confirmation regarding delivery. At 5:38 PM ****** *., a Teleflora **** advised me that the florist had sent an automated delivery confirmation that delivery was made at 6 PM and signed for by (no identifying name, just elipsis). Even though this supposed signed for delivery was for 6PM and we are communicating at 5:33PM (time traveler??) I went along with the farce and asked for a copy to be sent to me. I was advised that due to automation, a copy could not be provided. I exchanged emails with Teleflora until 9:35PM. On 3/20, I contacted the funeral home and asked for the records for 3/19, in the *********** be checked. I was advised that on 3/19 TWO arrangements had been received for the deceased. The last one was received at 11:15 AM. Clearly something is amiss with Teleflora. WARNING TO OTHERS: USE your local florist, convenience can cost!

  Business Response

  Date: 03/26/2025

  Hello *****, we deeply apologize for the trouble and heartache this situation has caused. We work with local florists to deliver your order. For the trouble, we have provided a full refund. You will receive this to your original form of payment in 2-10 business days or by 4/9/2025. If we can further assist you, please reach out to us by phone at *************, by email at ************************************************************************ or by chat. Again, we are so very sorry for the trouble and also for your loss. Kindest regards, ******** *., Teleflora

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Loris Blue

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sympathy bouquet for a friend and when it arrived she posted it on social media and I was appalled a how wilted the flowers were. The center flower was terrible and it was embarrassing. I cant believe they even sent that to someone. I want my money back!! and not a credit either as I don't order flowers regularly!! This was over $60 and it looked like a dollar store bouquet!!

  Business Response

  Date: 03/21/2025

  Hello ******, we apologize for the embarrassment and trouble this may have caused. We pride ourselves in customer satisfaction, and this time we fell way short. I have issued you a future discount and a full refund on your order. You should receive an email confirming both. If you have any further questions or concerns, please feel free to reach out to us at any time by phone at *************, by email at ************************************************************************ or by chat. Again, please accept our sincerest apologies for your order. We hope you have a nice rest of your day and wish you nothing but the best. ******** *., Teleflora 

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders on Teleflora for their towering ficus which is a Benjamina ficus in the photos. Exactly what I wanted. The order was placed for my father and another for my aunt after my grandmother passed away the previous evening. They were set to deliver today. I was pleased with the speed. Then I got a photo of what had been delivered to my father. It was not the same item. Not even close. I called customer service and relayed the issue. And immediately I was told they can no longer guarantee the exact same arrangement would be delivered from what is ordered. arrangement? I didnt order flowers here. I ordered two trees. I expected two trees or someone getting back to me to say sorry they didnt have any. They offered me a refund for the one order but refused to on the second one which as of this writing has not quite been delivered yet today. So I anticipate having to call them a second time. I asked for a redelivery of the correct item and they said they could not make a redeemer this late in the afternoon (they stop at 2pm. Its 2:36 local time right this second as Im writing). I was incensed. I cant believe they delivered such poor service as that. The refund is the only thing they extended. They made no attempt to solicit future business from me with any offers of discounts for future orders or anything. ********! Insulting! Not to mention an enormous waste of my time and a major personal embarrassment. Never again. Avoiding this one and all other companies like them in the future. Wide birth!

  Business Response

  Date: 03/14/2025

  Hello *****, 

  I apologize for the inconvenience. I show that the order that you called about was refunded in full and a 30% future discount code was emailed to address on file. The other order I show wasn't delivered yet when we spoke to you, but it was delivered at 3:25 pm. If you have any further questions, please reach out to us at **************. 

   

  Thank you, 

  Erika 

  Teleflora 

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a plant for an employee who's son passed away. Teleflora had pictures of what was sent. The item that was received was about a quarter of the size and did not look anything like the picture of what I ordered. They also charged me for this large plant of ******. They are ripping people off and taking advantage of people who are grieving.

  Business Response

  Date: 03/10/2025

  Hello ******,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 21, 2025, or between 210 business days, you should have a complete refund in the sum of $103.24 back onto the original payment method that you used. Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached photos what what I ordered (premium) versus what was received. And I was charged $69.

  Business Response

  Date: 03/10/2025

  Hello Tori,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 21, 2025, or between 210 business days, you should have a complete refund in the sum of $68.46 back onto the original payment method that you used. Please check your email for a 50%future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23034438
  
  Although I accept the refund, I think there are internal processes that need to be made better. The flowers were not what I ordered, not a single flower in the bouquet was the same as what I ordered, it was so much smaller than a premium bouquet should be, and later that same day I was called and notified that you were unable to make my deliver. After already delivering. There are serious problems within your business. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/18/2025

  Hello,

  My sincerest apologies for the issues you experienced using our services. I have reviewed your order and issued a Complimentary re-delivery with a different florist for Thursday 3/21. We hope to provide you with the Teleflora quality you deserve. If you have any questions or concerns, please don't hesitate to contact **************** at **************. For reference, this re-delivery order number is **********.

   

  Sincerely,

  ********* *.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23034438
  
  I am rejecting this response because I do not want a re-delivery. Are you even reading these messages. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charged delivery fees on two separate orders

  Business Response

  Date: 02/28/2025

  Hello ****,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By March 14, 2025, or between 210 business days, you should have a refund in the sum of $29.45 back onto the original payment method that you used.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The premium Be My Love Bouquet with Red Roses bouquet of flowers I received is much, much smaller than what I **** The arrangement didn't even look nice and was sloppy. I also received a clear vase rather than a red, that was also advertised. I thought I was sending my wife a professional arrangement and she received something that could have come from ********I tried contacting customer service, but all that was available was sending an email through their site, but once I pressed "send email" all that is shown is "FORBIDDEN REQUES". Which means i have no way of getting this resolved through the company.

  Business Response

  Date: 02/25/2025

  Hello *******, 

  I apologize for the inconvenience. A full refund has been issued back to the original payment method. Please allow 2-10 business days for your financial institution to post this to your account. If you need any further assistance, please don't hesitate to reach out to us at **************.

  Thank you, 

  *****

  Teleflora

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate the quick and generous response.
  
  Sincerely,
  
  ******* *******