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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered birthday flowers from Teleflora for my Mom. They were to be delivered on Friday July 5th at her work place (before 1pm as I paid extra for. &pre-tipped.) They were delivered 3 days early incorrectly..I was never notified of delivery at all..until I was alerted by my mom the recipient . They were left in the wrong area & sat. It was an embarrassing bouquet, roses half dead that all her co-workers saw!..Directions were not followed at all. I was offered a small credit that is unacceptable for such poor *******************Business response
07/03/2024
Hello ***!
We are truly sorry your floral gift was delivered early. Our aim is to offer exceptional service to all our customers, and we deeply regret not meeting your expectations with this order. For this inconvenience, we have issued a full refund back to your original form of payment. We are investigating this matter with our delivering florist to ensure this will not happen again in the future and we will have your original order delivered on 7/5/24 as you originally requested. Again, we are truly sorry for any inconvenience this has caused you. We value you as a customer and hope you will give us another chance to show our commitment to providing you the service you deserve. If there is anything else that we can assist you with, please reach out to us at **************.
Best Regards,
************
Teleflora.com
Customer response
07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a teleflora service provider, my store made ******* in order deliveries for them, and I was paid ****** be cause they took the remainder of my money for their fees. I was never told how much the fees were going to be, and when I asked for an exact amount. I was told well itll be on your bill.Business response
06/12/2024
Hello ***********************************,
I am terribly sorry you are having issues with your billing statement and that no one has gone over the charges with you in detail. Please call **************** at **************, option #2 and a representative will be more than happy to go over your billing statement in detail. When you call, please make sure you explain that you are a florist to ensure you are connected to the correct department that can assist you. They are open from Monday to Friday 8 am to 7 pm and Saturdays 8 am to 4 pm, Central time. My sincere apologies you haven't received the service you deserve. I will be forwarding your concerns to make sure this issue is taken care of.
Thank you,
**********************
Teleflora
Initial Complaint
06/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My total order of sales $44,631.72 and I have received $21,410.36.. the fees change every month based on the total amount of orders and it should be a set rate. They are a middle man for florist and they shouldnt be able to collect so much money from small businesses just to use their system to receive and send orders!!Business response
06/04/2024
Hello *******************,
I am terribly sorry you are having issues with your billing statement and being paid what you are owed. Please call **************** at **************, option 2. Please make sure you let the representative know you are a florist and have an issue with being paid to make sure you are directed to the correct department. A representative will be more than happy to go over all the details of your account and get this figured out for you. They are open from Monday to Friday from 8 am to 7 pm and Saturdays from 8 am to 4 pm, Central time.
Best Regards,
**********************
Teleflora
Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did an online order for flowers for my sister funeral which was never delivered. On Monday May 27th which was suppose to be delivered on. I contacted teleflora and they told me they never received an order online that was taking place. But they took mine outta my checking account.Business response
05/31/2024
Hi *****, we apologize for not being able to provide this order with the excellent level of service that we want to provide. I'll be happy to give you a complete refund. Sadly, we were unable to find your order in our database. Kindly let us know your order number so we can help you. Regards, Teleflora and ******************Initial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was on the phone with TeleFlora yesterday to place an order. They offered a $20.00 discount coupon which was applied via a supervisor to my order. The next day they claim the are unable to fulfill my order, as they have no TeleFlora nearby that can fulfill my order. The Flower Shop, Teleflora # ********, ************************************************ told me they never got the order to be considered delivery and they could have delivered my order. They are approx. 1.5 miles away from delivery location.In my opinion, it is a bait and switch, based on their $20.00 discount. Now I have to go direct to the Florist (TeleFlora) in *******, MD and pay more. They should honor my original order.Business response
05/30/2024
Hello ****,
I am terribly sorry your order was canceled and that you were misinformed by the florist you spoke to. They did in fact reject your order twice. They receive a lot of orders from different services, and they probably overlooked the rejected orders and didn't see yours. The $20 promotional discount has no bearing on your order being canceled. The $20 is a credit you will see on your credit card statement and is issued by ***************** not us. I'm glad a supervisor overrode this and applied the discount directly to your order. I'm sorry it didn't work out. Please believe your order being canceled was not intentional, we simply couldn't find a florist to deliver your order in this zip code. My sincere apologies for the inconvenience this caused you.
Words cannot express our regret for the issues with your floral order. To show our apologies, a 50% off future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at ************ if the code will not apply online. If you misplace your discount code, dont worry, a copy of it will be on this order for reference. This code will expire in 6 months.
If you have any further questions or concerns, please feel free to contact us directly by phone or email at *********************************************************.
Thank you,
**********************
Teleflora
Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It is a case of he said (local business and Teleflora). Decided that based on this, I will have Teleflora work it out with it's vendors.
Sincerely,
***********************Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Teleflora, **** Is lied that the order been delivered and fail to correct the action by delivering new bouquet expeditiously. As matter of we contacted them three days in a raw and they decline to take corrective action.Business response
05/17/2024
Hello *******, I apologize that your order was not delivered to *******; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $72.94 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************Initial Complaint
05/16/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
The flowers delivered were NOT the flowers advertised and look nothing like the arrangement I chose. Im disappointed in the false advertising done by these flower companies. For the money spent I expect it to be what I ordered. This is unacceptable!Business response
05/17/2024
Hello ***, I apologize that for the disappointment in the substitution of the arrangement delivered to ****; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 30, 2024, you should get a complete refund of $62.47 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************Customer response
05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On Thursday May 9th I placed a Mothers Day order of flowers delivery through Teleflora. Today on Saturday May 11th I receive an email stating they cannot find a local florist to deliver the flowers and I will receive a refund in up to ten business days. Teleflora pulled this same last minute non delivery scam on me last year in May 2023. I complained to their customer service ********************** but did not receive satisfactory explanation. I will never use these scam artists again. How do they stay in business? Whats really going on is they advertise a discount price and then cant find a local florist at that price. Then they email the customer at the last minute they cant do it when its too late for the customer to find a reasonable substitute.Business response
05/17/2024
Hello ******,
Thank you so very much for contacting Teleflora.
While we have many florists located in the **, ******, and many international countries, we were unable to locate a florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment.
It has been a pleasure to assist you. If you have any other questions or concerns, please call us at ************.
Best Regards,
**********************
TelefloraCustomer response
05/31/2024
Complaint: 21698789
I am rejecting this response because while the refund is appropriate and required, the business has not changed its methods anmerd refuses to admit that it's local florist cowbell tactics ENSURE a high level of rejections therefore especially around holidays and special events customers like me will get screwed with few last minute alternatives to get flowers delivered at reasonable prices. It's a scam and an unfair and deceptive trade practice and must cease and desist now.
Sincerely,
***************************Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Worst customer service I have ever received. I placed my Mother's Day order on 5/7/24 with a window of 4 days to deliver. I get a call on Thursday 5/9/24 that the window does not work but the day he wants to move it is in the window of delivery. They assure me they will be delivered Friday 5/10/24, I get an email NOT a call that they can not deliver my flowers. I speak to Dar in customer service and tells me my flowers will be delivered on Saturday 5/11/24. I get another email NOT a call that they can not deliver my flowers on Saturday. I call again and I am told they will deliver my flowers on Monday, 5/13/24. Here we are at Monday and i get another email NOT a call that they can not deliver my flowers on today or any day this week. I call and talk to **** and I am told that no florist in the area can deliver flowers any day this week! I will tell everyone about this horrible experience had they told me that there was no way to get the flowers delivered last week I could have sent flowers with another florist. So thank you teleflora for running my mother's mother day with NO FLOWERS!Business response
05/17/2024
Hello *******,
Thank you so very much for contacting Teleflora.
While we have many florists located in the **, ******, and many international countries, we were unable to locate a florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment in the amount of $67.90. You should see your refund in 2-10 business days, or by 5/24/24.
It has been a pleasure to assist you. If you have any other questions or concerns, please call us at ************.
Best Regards,
**********************
TelefloraInitial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Teleflora is running a scam business. I placed an order which they said was delivered and when i called to question it they said oh ok we never delivered it but will have it delivered today. After no delivery again and i called back they finally refunded me, however of i never called they would have billed me and for products they do not even sell!!!!Business response
05/17/2024
Hello ********, I apologize that your order was not delivered; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $88.49 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************
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Customer Complaints Summary
288 total complaints in the last 3 years.
77 complaints closed in the last 12 months.