Reviews
This profile includes reviews for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,818 Customer Reviews
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Review fromShannan A
Date: 04/27/2025
1 starI ordered sympathy flowers for a funeral service. An hour before, my friend texted me that they were not there. I contacted Telefloral and talked to 2 agents. The last one assured me that if they were not delivered, I would get a refund. They told me they could not get up with the florist, that the line was either busy or they didnt answer. I paid an extra $15 for early delivery. An hour after the service, they still were not delivered. I contacted an agent again, asking for a full refund. The agent, *******, refused. He said they had to talk to the florist first. The same florist that either didnt answer the phone or the line was busy. I had to dispute the charges with my credit card company. I am upset that no flowers were delivered to my friends moms funeral and on top of that, I have to fight to get my $150 back. Buyer beware.Review fromPG T
Date: 04/19/2025
1 starPG T
Date: 04/19/2025
I had a horrible first experience with Teleflora. I spent almost $150 on a bundle of peonies to send my best friend on the first year anniversary of her mothers passing. I was checking the order status all morning and afternoon. The tracking said with florist, but was not yet delivered. I received an e-mail around 3pm that they were unable to deliver the flowers today and to choose another delivery date instead. I placed the order on 4/17/25 and I chose this company based on popularity, flowers available and that my order would be fulfilled. I could have chosen another company that would have fulfilled this order on this date, but now its too late to do so. I am beyond frustrated and disappointed that my gift, to my grieving friend, will not arrive on the confirmed date now. I will never order from this company again.Teleflora
Date: 04/21/2025
Hello,
Our sincere apologies that your same day delivery order couldn't be delivered. Can you please provide the email address used to place your order and/or the order number, as well as your phone number, so we can further assist you? We were unable to locate an order with the email address you provided of **************************.
Thank you,
********* *.
Teleflora
Review fromAndrew E
Date: 04/16/2025
1 starAndrew E
Date: 04/16/2025
Company took my order and my money only to cancel it 8 hours later leaving me unable to have flowers delivered to my mother that day. Then tells me the refund will take up to 10 business days. Dont take my money if your are unable to hold up your end. Other companies like **** return the money instantly if the service is cancelled. Seems like theft.Teleflora
Date: 04/21/2025
Dear ******,We sincerely apologize for the inconvenience caused regarding your recent order with Teleflora.Unfortunately, we were unable to fulfill your order as there are currently no partner flower shops available in the delivery area you selected. We understand how important this delivery was and deeply regret that we couldn't meet your expectations on this occasion.Please be assured that a full refund has already been processed to your original method of payment. You should see the funds reflected in your account shortly, depending on your banks processing time.We truly value your understanding and hope to have the opportunity to serve you in the future.Warm regards,********* *.Customer Service Team **********************Review fromCynthia B
Date: 04/13/2025
1 starCynthia B
Date: 04/13/2025
Ordered $70 fruit basket. Supposed to have azalea plant, 6 bananas, 6 apples, 5 pears, 5 oranges. My sister sent photo of rotten, bruised ugly fruit. Included 0 bananas, 1 orange. 2 pears and 6 ugly apples. The fruit was in a bag, not arranged attractively in the mundane looking basket. The plant was a boring kalanchoe, not an azalea. If I could give negative stars I would rate the cost, service and product as negative 100. I will never ever deal with this company again. Just yuck! I paid 70 dollars for 9 pieces of rotten fruit in a plastic bag when I was supposed to receive 22 pieces of fruit, a beautiful azalea and a nice bowed basket. Just garbage! Do not deal with Teleflora or its subsidiaries. Save your money and go somewhere else.Teleflora
Date: 04/15/2025
Hello *******. We would like to sincerely apologize for the trouble and disappointment this order has caused you. I do see that we have provided you with a full refund. If there is anything else we can assist you with, please feel free to reach out by phone at *************, by email at ************************************************************************ or by chat. We hope you have a very nice rest of your day. Kindest regards, ******** *., TelefloraReview fromAnna M
Date: 04/08/2025
1 starAnna M
Date: 04/08/2025
I ordered flowers from Teleflora to be delivered in another state. This review will cover two issues. First, the flowers were not delivered on the day indicated in the order, even though Id paid extra for early delivery, but were instead delivered the next day. Second, the arrangement delivered looks nothing like what I orderedsee attached pictures of what was ordered (lots of daisies in a yellow vase) vs what was delivered (a few daisies with lots of greenery and filler in a clear vase with a yellow ribbon). It it came from the grocery store and not a florist shop. I understand substitutions sometimes need to be made based on flower or vase availability, but the final product should be comparable to what was ordered. It was not in this case. Teleflora has issued me a partial refund, but I wanted to share this review to make others aware as well. I wont order from them again.Teleflora
Date: 04/09/2025
Hello ****, I am very sorry that your order was delivered late and was not at all what you ordered. I have issued a full refund. Please allow 2-10 business days for this to appear back on your card. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******* *., TelefloraReview fromJosephine V
Date: 04/07/2025
2 starsJosephine V
Date: 04/07/2025
I ordered a premium flower bouquet with a special color vase and specific flowers from their online ordering page. I was so disappointed that what was delivered was NOTHING like what I had ordered. Now I get that they may have to substitute here and there but the ENTIRE ORDER!?!? Very disappointing and I will not be using them again.Teleflora
Date: 04/09/2025
Hello *********,
I truly apologize for the mix-up with your arrangement. I have issued a full refund in the amount of $111.21and you should see that back to your form of payment in 2 to 10 business days or by 04/23/25. Again, I am truly sorry for you not getting what you ordered!
Best regards,
*** *. Teleflora
Review fromSarah M
Date: 04/07/2025
1 starSarah M
Date: 04/07/2025
Better Business Bureau needs to review their rating for this company, ****. If I could leave negative stars, I would. I ordered funeral flowers to be delivered on Saturday, and instead of EVER receiving flowers, I received the following lies and errors, beginning on Saturday: First, my "personal card" (for which I paid an additional $8) was incorrect, which Teleflora said they corrected upon my request. Second, they said they tried to call me (this was a lie, as there was no record of any calls on my phone) to tell me they would have to make floral substitutions, but when they allegedly couldn't reach me, they went ahead and made substitutions. When I pointed out the lack of a call and the fact that I was unhappy with substitutions and wanted a photo or list of said substitutions, they said they were unable at this time to do that. Third, in the "substitution" email on Saturday they said, "The good news is we will be able to make the delivery on time." This turned out to also be a lie, and the most egregious one as, on the morning of the funeral service (I had ordered the flowers to be on time for a visitation a day before the funeral), I received an email and phone call saying "Regrettably, we were unable to deliver your order for the services." WHAT?!? What is the purpose of ordering funeral flowers if not for the FUNERAL?? Finally, they offered to either send the flowers to a family member or to the gravesite. I, unable to trust anything they now promised and grief-stricken to not be able to honor a woman who had loved us for decades because of an unethical and unquestionably greed-based company, requested a refund, which has been promised, but I will watch my credit card statement carefully to be sure, as I was promised many lies before. Absolutely unconscionable. This no longer appears to be a legitimate business. Order your flowers somewhere else, or risk ending up empty-flowered at a loved one's funeral. Do not let our grief be yours.Teleflora
Date: 04/08/2025
Hello *****, I am very sorry about all the issues that happened with your order. I am showing that a full refund was issued. Please allow 2-10 business days for this to appear back on your account. It is may pleasure to assist you with this. Please contact us at ************** if you have any further questions. Thanks, ******* *., TelefloraReview fromAdriana N
Date: 04/05/2025
1 starAdriana N
Date: 04/05/2025
Flowers, chocolates, balloon never delivered. Ive tried calling multiple times. Their automated system says its been delivered. Not true. and then hangs up on you. Finally got someone on the phone and they spoke to local florist who said they delivered. They did not. Still hopelessly waiting for a call back. To this date, promised delivery date is three days late with no promise in sight.Teleflora
Date: 04/07/2025
Hi *******,
We really regret any trouble that our Teleflora service may have caused you. We apologize for not being able to provide the excellent level of service we aim to provide for this order. You should receive a complete refund in the amount of $102.57 back onto the original payment method that you used by April 21, 2025, or within 210 business days. Please contact us at ************** if you require any additional assistance. We appreciate your business and hope to hear from you soon.
Sincerely,
********* *.
TelefloraReview fromAngela T
Date: 04/01/2025
1 starAngela T
Date: 04/01/2025
I placed an order for birthday flowers for our daughter last week and the flowers never arrived. I have spent an hour on the website and on the phone trying to find out what happened and you just get automated service that hangs up on you, and AI claiming the order was delivered, but it wasnt I dont know if they simply do not have trustworthy local florists (this was for *******, **, delivery) but its frustrating when the service you pay for never arrives and you also cant contact a human without spending hours. I am beginning to wonder if thats intentional I wont order from them again.Teleflora
Date: 04/02/2025
Hello ******,
My sincere apologies for the terrible experience with our services. I can assure you, we are trustworthy, and that this ordeal is definitely not the Teleflora quality you should expect. I reviewed your order, and a full refund was applied to your original form of payment on 4/1. Please allow ********** 2-10 business days to make the funds available to your account or by 4/16/25.
To show our apologies, we also issued you a 30% future discount code. You will receive an email with the code. It is good for 6 months and a copy of the discount code will be on this order for reference until it expires.
Again, I am truly sorry for the negative experience with our services. We hope you will give us the opportunity to provide you with the Teleflora experience you deserve.
Thank you,
********* *.
Teleflora
Review fromRebecca C
Date: 03/24/2025
1 starRebecca C
Date: 03/24/2025
terrible. their website promises a delivery date, but halfway through the date promised, they sent a message saying they can't meet their commitment and i get to pick a day in the future for delivery. Still waiting on confirmation on a delivery of SYMPATHY FLOWERS. such c*** will never use again.Teleflora
Date: 03/25/2025
Hello *******,Please accept our sincere apologies for your order not being delivered when you requested. I understand your frustration. When reviewing your order, it was delivered yesterday at 5:15p. We have issued a full refund in the amount of $92.59, please allow 2 to 10 days for your financial institution to release the funds. We have also issued a 30% future discount which you will receive via your email.Again, please accept our apologies.Kind regards, ****** Teleflora
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