We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

Men's USA, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a pair of boots. My boyfriend paid $111.53 for them and we never received them. He paid the sellers ****** account with his debit card because he didnt have a ****** account. We have screenshots of the order confirmation but never got tracking information. This happened on March 8th and we have not heard from them. ****** is not helping either even though we have a transaction id number. My boyfriend was on the phone with ****** for 45 minutes and couldnt get any help. We just want our money back.

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received the all the items I paid for. Also there seems to be no tracking number for the other items listed.Very poor customer service.

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a double breasted suit size 48L. The suit I received was appx size 60R. The suit I received wasn't the suit I ordered. They want to charge me a restocking fee for returning a item not the size nor description of item I ordered

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm seeking a full refund not a partial refund for the purchase of a product that was falsely advertised on albertonardino.com.I purchased the attached red double breasted coat on March 2, 2025. The coat received was not the coat purchased online. The coat online had black buttons peacoat style. The coat received had *** ******* and a pocket over the left breast. Nothing like the image.When I reached to notify the company, I was offered a $30 credit. I did not accept the credit because this was not the item I paid for. I requested a refund and the company offered me another $80 credit. I did not accept the credit because the coat I received was not the coat on the website.Because the item I purchased was not the coat I received, the company should offer me a FULL refund, not a partial refund as this was no fault of my own.I paid to return the item $23. And now the company is informing me they are refunding me $152.80 instead of the $191 that I paid. The company is keeping $38.20 for shipping however they shipped an item to me KNOWING what I purchased is NOT what they sent.I want ******* ******* to refund me the full amount of $191.00.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Christmas gift of a specific men's suit on 12/14/24. Item was received on 12/20/24. Package was opended on Christmas day and it was the wrong item(style)/size/color. After multiple emails starting on 1/2/25 to obtain a Return number. Item was sent back on 1/6/25. They requested pictures of the suit label, which was sent. I had to pay the postage of $ *****, **** Ground Advantage 9534 6111 8614 5006 1723 50. It was still in the original plastic bag unopened and returned in same box it arrived in. On 1/8/25 a partial credit of $159.20 was issued to my USAA CC. They emailed/indicated that they would let me know when the credit was procssed. They failed to do that. I found out on my CC statement (1/22). I emailed the company on 1/22 for an explanation of why I wasn't credited the full amount. Their respones was per their return policy. On 1/23/25 by email I asked what infraction did I committ to not be issued a complete refund. To date I haven't heard back from them.I demand my $ ***** credit on my CC . It would be nice if they gave my $ ***** shipping charges but not neccessarily. I feel I shouldn't have to be out of $ ***** just doing business with this questionale business practice.

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Jan 3, 2025 Amount paid: $169.00 Infraction: Business sent a different suit from the one actually ordered and pictured.Attempts at resolution: Submitted multiple emails advising company of erroneous suit received. They only offered a partial refund on the wrong item sent, which was actually cheaper than the cost of return shipping and additional restocking fee which was the only alternative. No effort was made on the part of the business to provide the item actually ordered. I have since learned that this same company operates under different names. I went to one of the other companies (thinking it was someone totally different), ordered another suit, only to receive THE WRONG ITEM AGAIN. In corresponding with them it was then I discovered they operated under the same company umbrella because the email address was in fact the same and the original purchase email. (Order#***** Men's Tuxedo USA - $149.40)Additional names products sold under: Men's Tuxedo's, Emensuits, Suits Atlanta Attached is email communication where attempts were made to obtain the correct and originally ordered item.Additional correspondence available but upload capacity is limited.Order# **** purchased through Emensuits Tracking #************

  • Initial Complaint

    Date:11/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor has shipped the incorrect item 2 times in a row.The business do not have a phone line which is answered by a person.There is no one to speak with.All responses are from bots.

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Based on our records you have already been refunded from our end on September 27, 2024 12:37:50 P.M. Ive informed them i have checked my account and have not seen any deposit. Ive requested for the amount returned, but they have refuse to give me the return amount. Im told,For further inquiries related to the refund amount, kindly check with your bank. We have already shared the refund transaction with you and we are resharing it down below too-AH0E5AFF7A6A

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a suit from the website. Wrong color portrayed on the website. Tried 2 returns through my purchase order as they requested with zero reply. Contacted customer service email to be replied with 4 different correspondences all automated and no resolve. Called all 3 numbers they have on their site. All options go to a voice recording and then hangs up. Even their review section is fake. I've come to the conclusion that this business sells you a product and leaves you high and dry

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of men shoes for a anniversary present brown and taupe color size 11. They were to big so I sent them back for a 10 1/2 I had to pay $25 for mens USA fee and $26 to ship them back. The shoes cost $190 I am a senior citizen and that's a lot of money for me but we have been married 60 years and this was a nice gift for him. I have emailed them I have talked to *** the shoes went to forth worth Tex. How that happened I don't know but they were delivered to ***. On Oct 30 I would like the shoes or a refund thank you

Men's USA, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.