169 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Dusty P
1 star02/13/2024
I'd give 0 if I could. I've been with this company for years in hopes that the boxes would improve. I did not receive t-shirts and or received multiple repeat boxes. Which is not supposed to happen. I then sent a complaint and they offered me a free box to keep my business. Then sent me a twilight zone box. I've only ever ordered Wizarding world. Very disappointed as these boxes are not cheap.Review from Phillip F
1 star01/30/2024
Ordered an anime lootcrate as a gift. *** took several months to arrive and when it did, only contained 4 cheap items barely relevant to anything anime. Lootcrate used to be the go to gift box but now no more than a scam mystery box.Review from Flynn B
1 star11/14/2023
I ordered one of the recent Loot Anime boxes. I got only 4 items, and 2 of them weren't large items. I got a beanie, a decorative anime panel stand up thing, a pin, and a (very firm) stress ball. I didn't even get most items for the subject I primarily wanted, which was Berserk. The stress ball was the ONLY Berserk item, the pin wasn't even ***************** related either. I'm just super disappointed in waiting a month and a half for a box that barely had anything in it.Review from Kristin F
1 star11/06/2023
would NEVER purchase from this company again! Would advise new costumers to avoid purchasing from this company as well. I ordered a crate that was then never produced, I was not even given the option of a refund. It took months to find out the item wasn't even being made. I contacted customer service and was informed since I was not granted a refund I could in place pick any lootcrate I would like. Instead of following through, the company sent me a lootcrate that contained a beach towel, socks, and a cup. I would never pay $50+ for such ridiculous items. I did contact costumer service AGAIN regarding this issue was told they would get back to me after talking to the next person higher in command and that has been over a year ago! Learn from my mistake, do not buy anything from this company!!!Review from Sky N
1 star07/14/2023
Never sent multiple crates. No response form customer service. Do not use the ********************Review from gary e
1 star05/10/2023
They wait years to mail you your items, then probably mail you partially destroyed items, then they don't mail you a replacement for your items. On top of that when they finally mail you your last item it's missing half of the crate and they don't answer any emailsReview from Marissa H
1 star04/18/2023
I was part of their Wizarding world Subscription box. they were so far behind they owed me 5 boxes and yet were still charging me for future boxes. i had enough so i canceled my subscription and email support to cancel the other 5 in Dec 22. i got 3 out of the 5 refunds but never the other 2( which total *****). After emailing them and getting copy and paste answers- i was told to contact my bank as it wasnt on their end. that was Feb 2023. i had been dealing with my bank since and then was told they cant do anything and to talk to the merchant. So im now waiting (again) for loot crate to get back to me. Im not hopeful though as their customer service ***** both in response time and with their response. HORRIBLE COMPANY. Such a scam. and its annoying there is NO phone number to call and talk to someone real time.Review from Nicci G
1 star03/15/2023
I ordered a 6 month subscription, got the first month ok and now on month 5 of getting nothing and them refusing to refund me. I keep getting the "be patient" email. I'm done being patientReview from Crystal M
1 star03/12/2023
I order a berserk loot crate on 2021 and i have send multiple emails with no answer. It's 2023 and still no answer i spend 70 dlls and i received zero.Review from Ashley C
1 star03/08/2023
over a year and a half of no subscription box and being told its being shipped. *********************
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