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Find a Location

Sphinx Smoke and Vape Shop has 1 locations, listed below.

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    Business ProfileforSphinx Smoke and Vape Shop

    Tobacco Store

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3559 W 3RD ST, Los Angeles, CA 90020
    BBB File Opened:
    8/31/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2022

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    I purchased a ************ that was labeled and advertised as a******************* The price was over $400 with all taxes. I had little knowledge about these******, and went to the store to see about getting more information or recommendations about the style of ****. The salesman guided me to the ************, and even let us try it in the store. When i asked what sizes they had, they said they had one small and one large, and the large was $700 and small was $400. I decided to get the smaller due to price. On June 6th i was using the device and when i flipped the **** upside down, there was pressure form the **** rusting already after one months use, even though we cleaned it daily. The pressure caused by the rusting and lack of flow that the gravity **** relays on caused the glass to shatter and lang on me and my pet. The small fractures caused cuts, and could have caused many more injuries had I not had fast responses. I decided to send the serial number to the manufacturer and ask them for a replacement glass, and see what might have caused such an explosion. Upon further review, they let me know the **** was a counterfeit product and all warranties are false and void from these such products and take it up with the store directly. I went to the store today to speak with someone. It was a young man claiming to be the owners ***. I met the owner on the day of purchase, and he had replaced one of the glass pieces with another from another broken gravity **** on the day of purchase. The *** today rather than acknowledging that was a dangerous situation and that they sold me a counterfeit product defended selling the fake product. He said i did not ask if it was fake or real, and had i they would have disclosed that. The father said they tell everyone they are not real, but in my case they said small or large, not real or not real. They offered no resolution and only defended their own actions of selling fake goods.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Randi B.

    1 star

    08/31/2021

    I was sold a device that was defective/broken/non-function and never was able to work. I was unable to return the tank or the coils after coming back the same day shortly after the purchase. The business shouldn't have sold me something defective. The tax was higher than it was supposed to be, over fifty percent tax at which I have not experienced at any other vape establishment in California and seems fraudulent; however, the receipt shows the purchase amount only and does not itemize the tax. I took the tank to another shop where a professional told me the device that was sold to me was broken and not usable.

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