Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a serious billing issue related to my solar energy usage, which went live in January 2024. Until last week, I had not received any bills from *** for usage since my solar activation. On October 24, I was shocked to receive a bill of $630.43a substantial amount dating back to July 2024. Throughout this year, SCE encountered repeated issues with reading my solar meter, often sending representatives to my home unannounced and without prior notice while I was at work. One particular instance in July when a representative arrived again unannounced. During this visit, he identified the problem and attributed it to previous *** representatives errors in reading the meter, which had led to a delay in billing. On calling SCE, I was told that, per Rule 7, billing would begin when the meter officially went live in July. I was also informed that a significant portion of the bill belonged to Clean Power Alliance, an organization I had no prior knowledge of. I find it troubling that I am now being billed by Clean Power Alliance without clear invoicing practices. I also learned that my previous $400 credit with SCE was mostly eliminated, with only $200 applied toward this bill, which was originally $840.43.This situation raises several critical points:Inadequate Communication and Billing Transparency: Had I been informed of outstanding charges, I would have been prepared to pay them incrementally, not faced with a surprise lump sum. Clean Power Alliances Lack of Customer Engagement: As a customer, I had no knowledge of ********************** or that a portion of my bill would be attributed to them. In light of the above, I am requesting:Immediate reduction or removal of this backdated bill in line with SCEs commitment to transparent billing practices.Coordinated communication between SCE and Clean Power Alliance to prevent similar issues for other customers.Clear, proactive communication from Clean Power Alliance to customers about its role

  Business Response

  Date: 11/01/2024

  Thank you for contacting Clean Power Alliance (CPA).

  Regarding your delayed billing, we sincerely apologize for the inconvenience. In our partnership, we purchase clean energy for our customers and put that energy on the electricity grid to make ******************* cleaner and more sustainable. *** continues to deliver your electricity, read your electric meter, send you one monthly bill, and provide the same maintenance and services they always have. As you mentioned, your bill was delayed due to a meter issue. Unfortunately, we are unable to apply Tariff Rule 17 to the delayed billing charges because *** is not investor-owned, and generation charges are considered third party and not covered under Rule 17. 

  In reference to our enrollment process. Clean Power Alliance is a community-driven organization that believes in a clean energy future that is local, where communities are empowered, and customers are given a choice about the source of their energy.  Assembly Bill 117, the State law that made community choice possible determined that the new local, public entities (in this case, Clean Power Alliance) would be the default energy provider and automatically enroll customers in the participating jurisdictions. Therefore, Clean Power Alliance operates as an optout program, and we provide two written notices to our customers when beginning service so that you can make informed decisions regarding their energy choices. Your account was enrolled with *** service on March 11, 2021, and we mailed the initial notice on March 31, 2021, and the second enrollment notice on May 5, 2021. For refence our enrollment notices are posted on our website *********************************************************************************;

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22495780
  
  I am rejecting this response because:
  
  Dear Clean Power Alliance Team,

  
  Thank you for your response regarding the delayed billing issue. However, I must express my deep dissatisfaction with the handling of this situation.

  
  As a customer, it is extremely frustrating to receive a lump-sum bill due to no fault of my own, especially with the holiday season approaching. Since billing is conducted through **************************, it is ultimately your responsibility, as my energy provider, to ensure bills are issued in a timely manner. Customers should not be left to bear the consequences of delayed billing, particularly when it results in a sudden and unexpected financial burden.
  The inability to apply Tariff Rule 17 to protect customers from these issues, simply because *** is not investor-owned, feels inadequate. Regardless of the technicalities around Rule 17, as a community-driven organization, *** should prioritize implementing customer protections that prevent these lump-sum charges. In my view, **** claim of being community-driven rings hollow when customers are left with large bills without recourse, putting financial strain on innocent customers who had no control over the delay.

  
  Furthermore, while I understand CPA operates as an opt-out program per Assembly Bill 117, simply notifying customers about enrollment years ago is insufficient when it comes to issues like delayed billing, which impact customers directly and unfairly.

  
  I urge CPA to take responsibility for such billing delays and to address the issue by establishing customer-friendly policies to avoid lump-sum charges in the future. It is my hope that *** will take immediate action to prevent situations like this from happening again and provide clear options for affected customers.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/08/2024

  Dear Mr. ******* *****,  

  Once again, we sincerely apologize for the inconvenience caused by the lack of bills. In our partnership, *** is completely responsible for customer billing and due to your meter issue, *** was unable to bill you in a timely manner for Clean Power Alliances (CPA) power generation charges. *** works closely with *** to resolve billing issues, unfortunately, in these cases, CPA does not control the quality of billing services. This is not the customer experience we hoped for, and we will continue to work with SCE to resolve and prevent billing delays.  
  

  Unfortunately, CPA does not decide whether Tariff Rule 17 is applied CPAs generation charges; it is ultimately, the utilitys decision. We continue to work with *** and the ************************************ (****) to ensure that customers, regardless of energy provider, are protected and treated equally.  

  If you need assistance with your bill, please contact SCE at ************** to set up payment arrangements.  

  Customer Answer

  Date: 11/17/2024

   
  Complaint: 22495780
  
  I am rejecting this response because:

  Dear Clean Power Alliance Team,

  
  I remain deeply disappointed with how this billing issue has been handled. While I understand that Southern California ****** (***) is responsible for generating the bills, it is unacceptable for CPA to neglect its role in ensuring seamless communication and coordination with SCE to prevent situations like this. Dropping a lump-sum bill on a customer without any prior notification, especially during the holiday season, demonstrates a lack of care and consideration.

  This is not simply a matter for me to take up with SCE. As *** is my energy provider, it is your responsibility to work with *** to resolve billing delays and ensure customers are not blindsided by large, unexpected charges. California's Tariff Rule ************************************************* situations like this, limiting backbilling to a specific timeframe and requiring utilities to notify customers promptly of billing issues. I expect *** to coordinate with *** to ensure compliance with this regulation and to provide appropriate remedies for the inconvenience caused.

  I have already filed a complaint with the ************************************** (****) regarding SCE, and I expect CPA to step up and coordinate directly with SCE to resolve this matter. Please ensure that my concerns are addressed swiftly, and I request regular updates on the actions *** is taking to resolve this issue.

  Ive always ensured my bills are paid on time, but the lack of transparency and coordination in this situation is deeply frustrating. This issue needs to be resolved between CPA and SCE without further inconvenience to me as a customer.
  

  I trust that CPA will take this matter seriously and demonstrate the human decency and customer care I expect from my energy provider.
  

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continues to call at all hours despite being told no and to stop repeatedly

  Business Response

  Date: 04/25/2024

  Thank you for contacting Clean Power Alliance (CPA).   

  We want to confirm that the phone calls you received are not affiliated with CPA. We believe they are scammers impersonating our employees.   
  

  We mainly contact customers who request a phone call or have recently applied to one of our programs. A person not in one of these situations would not receive a call.  
  

  Thank you for notifying us, and we are sorry for your recent experience.  

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted out of the CCA on their automated system and also with a representative. Ive received zero communication of this and all of my bills were delayed after my true up with SDGE which was on 12/4. Now two months later I get a corrected bill and it says I now have CCA power which we opted out of. Now Im being told from CCCA Im outside of the 60days and to go back to SDGE I may have to pay more. Total scam.

  Business Response

  Date: 03/13/2024

  The ***************** is currently outside of Clean Power Alliance's (CPA) service territory. 

  The customer intended to reach Clean Energy Alliance (CEA). They currently serve the cities of ********, *******, ************, San ******* and *********. 

  Please make the necessary corrections. Thank you. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I just moved and opened our account with ******. As we have lived in ************** before we know this area is automatically enrolled into clean power alliance, so we made sure to take the proper steps to opt out as soon as our account t was opened. We received our first bill which was $663. We were out of town 3 of the 4 weeks during that billing period which makes absolutely no sense. No bill in this area is over $300 for normal usage. And normal usage is clearly when youre in town. Again, we werent even residing in the property for more than a week in that billing cycle. When we called to get to the bottom of our insane bill we found out we were still in the clean energy alliance program even though we opted out. I called again to remove us and weeks later ****** informed us we were still in the program. Ive called CPA 4 times and each time I get a different answer. One CPA rep said we were still enrolled. Two representatives said we were no longer enrolled. And the fourth said we were unenrolled but that wouldnt be in effect until mid September even thought its mid august and we have been opting out since July. This is fraudulent behavior. The most ridiculous part is that they are trying to convince us that being enrolled with clean power alliance is cheaper. One time they said 12% cheaper the next time they said 5%. This is a unethical ripping of normal people whos livelihoods are greatly affected by these scams.

  Business Response

  Date: 08/23/2023

  Thank you for contacting Clean Power Alliance (CPA).  

  Clean Power Alliance is a community-driven organization that believes in a clean energy future that is local, where communities are empowered, and customers are given a choice about the source of their energy.  The **** State law that made community choice possible (AB 117), determined that the new local, public entities (in this case, Clean Power Alliance) would be the default energy provider and automatically enroll customers in the participating jurisdictions. Clean Power Alliance operates as an opt-out program, and we provide two written notices to our customers when beginning service so that you can make informed decisions regarding your new energy choices.  Ive listed below the dates the notices that were sent.  
  Post Enrollment Notice #1 7/12/2023  
  Post Enrollment Notice #2 8/16/2023 

  In reference to your bill, based on your billing statement prepared on 07/17/2023, your CPA charges for billing period 07/03/2023 to 07/12/2023 were $77.56, which represents your usage of ******** kWh. Your second billing statement prepared on 08/15/2023 for the billing period 07/13/2023 to 08/10/2023, totaling $281.58 in CPA charges represents your usage of ********** kWh.  The CPA charge replaces what SCE would have charged customers and your bill is based on how much electricity you use during the billing period. 

  As of July 1, each of CPAs three rate options are less expensive or on par with SCEs current base rate for residential customers. We welcome all customers to use the bill comparison calculator to better understand what their bill looks like with Clean Power Alliance and SCE rate options.  

  Per your request, on 08/16/2023 your account was opted out and down to Lean power. All accounts are transferred back to SCE when the electric meter is read and cannot be transferred during the middle of a billing cycle. Based on opt out request dated 08/16/2032, your account is scheduled to return to SCE service on your next meter read date, which is 09/12/2023. Unfortunately, we do not have a record of a prior opt out. Please share the opt out confirmation you received in July 2023 to further investigate. 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20508731
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/23/2023

  Your response is exactly what youve been doing to us the whole time. Deny deny deny. Your prices shared with the BBB are complete ******** and what we were actually charged was 5X. You allow ****** account holders to call your phone number enter their account number and OPT OUT!!! So dont play the send us confirmation game. Not only did we opt out with your automated system but through multiple representatives. Your purposely keeping people in the program who dont want to be and that is illegal! How can a bill be almost $700 when the residence wasnt even in use?! So cut out the lie that youre saving people money. You are robbing people.  ****** agreed that you are responsible and need to take immediate action. 
  

   

   

  Your account summary
  Previous Balance $179.43
  Payment Received 08/07/23
  Balance forward $0.00
  Your new charges $663.14
  Total amount you owe by 09/05/23
  Summary of your billing detail
  Service account
  **********
  
  Service
  
  Billing period
  07/13/23 to 08/10/23
  
  Your rate
  DOMESTIC (SCE) $381.56
  DOMESTIC $281.58
  
  New charges
  
  $663.14

  Business Response

  Date: 08/25/2023

  Once again, we encourage you to use the bill comparison calculator to better understand what your bill looks like with Clean Power Alliance and SCE rate options. 
  

  In our partnership with SCE, they continue to read your electric meter if you believe your usage is incorrect or your meter is not working properly, please contact SCE at **************.  
  

  Based on the opt out request on 08/16/2023, your account is scheduled to return to SCE service on your next meter read date.  

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20508731

  I am rejecting this response because:
  I have no interest in using your cost calculator. I have access to the old tenants bills and I am comparing to the inflated and outrageous bill we received upon moving in. The previous tenant paid $200-$300 *** total a month. Suddenly we move in and get enrolled in your program (despite the fact that we opted out) and our bill is 3x the price even though we werent in the residence for 3 of the 4 weeks. This is robbery and shady business. From what I can tell the previous tenant left bills unpaid. Youre clearly passing off that cost to us. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/29/2023

  As mentioned in our previous response, if you believe your usage is incorrect or your meter is not working properly, please contact SCE at **************.

  We are happy to honor a prior out; however, no evidence or documentation has been provided to investigate further.  

  New tenants are not responsible for prior tenants past-due bills, and we cannot disclose prior tenant information or usage.  

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20508731
  
  I am rejecting this response because:

  The fact that you have deflected responsibility countless times is a joke. The fact that your avoiding the reason for my complaint is a joke. The meter is not why I reported you to the BBB. The fact that I opted out of your program and have been stuck in it without authorization is the problem. You can easily go back and fix that but youre a shady scam of a company hiding behind the false claim that you are more affordable. Youre cheating people and ripping them off. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar system has been providing a surplus of energy for the last 2 years since September 2021. A year ago I was told that during the true-up on April 2023 I would receive a credit rufund fror the surplus of energy produced as shown on NEM on my electric bill. As of July 2023 I have not received any refund for the ecess energy produced. I contacted CPA mutiple times, I wrote emails, they told me they escalated the issue and then stop relying to **** am going to opt put of th e program.

  Business Response

  Date: 07/25/2023

  Thank you for contacting Clean Power Alliance (CPA).  

  We sincerely apologize for the delay in processing your true-up. We have finalized processing true-*** and are working on issuing the checks. Please allow 4-6 weeks for your check to be received.

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed a call stating that I will receive a check in 4-6 weeks.

  Hopefully I will receive the reimbursement check this time and this will be satisfactory.

  If I do not receive it I will reopen a new case in 6 weeks.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We voluntarily switched to Community Choice Aggregation for our electric usage in July, 2021, with SDGE still our consolidated billing provider. As long time solar customers, our "true up" billing date changed and we noted that. Since that time, our billing remained the same. However, after almost 2 years, CCA changed it's billing to be monthly effective on 1/1/23. For customers like ** who continue to receive our electric bills from SDGE that say, in highlighted text, "Payment is not required at this time. Your account will true-up on Jun 16, 2023", it was not until I looked at a current bill and called to ask how I could have a "past due balance" that I learned of the change. The contact at CCA said they sent a letter informing ** of this change, but I do not recall seeing it or getting any instruction letting me know I must change my billing arrangement back to what I have always had to avoid overdue charges. I was told basically, "too bad" that I missed this change and that I owe the continually increasing overdue balance. I feel that since my bill says "no payment due at this time", that I should be refunded AT LEAST the current overdue amount of $49.52. I will add that what makes this particularly upsetting is that the "overdue amount" shifts monthly as they take credits from our electricity generation to offset part of it. So, the extra amount that has been charged against our account is more than this since January. The actual bill (attached) shows the "past due balance" as $276.82, which is the year-to-date true up balance, due next month. The only way I caught it was to look at the summary on SDGE in addition to the actual bill. I find this to be unethical and predatory at the worst and disingenuous at best. Something must be done to show the actual billing status from SDGE, since SDGE is telling ** that "no payment is due" as we accrue overdue charges.

  Business Response

  Date: 05/23/2023

  ******** is not part of our service territory. Currently, Clean Power Alliance services *********** and Ventura County. 

  There are currently two Community Choice Aggregation (CCA) providers serving customers within SDG&Es service territory: Clean Energy Alliance (CEA) and ********* Community Power (SDCP)

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since the company does not service the ******** area. I will find the correct entity contact and re-submit my complaint. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Southern California Edison saying my account has been automatically enrolled in the CCA Service with Clean Power Alliance. I know it has a higher rate, but it doesn't mention that at all. I did not ask for this change, and adamantly refuse it. I went to Clean Power Alliance's website, where it was very (intentionally?) difficult to find the Opt-Out page. After entering my SCE account, name & zip (multiple times) the website said the account could not be found (again, intentionally?). And of course, their help desk is not open on weekends. Is there anything more they can do to make this Opt-Out process more difficult??

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/09) */ Thank you for contacting Clean Power Alliance ****** We apologize for the negative experience with the opt-out process. Unfortunately, we were missing data from SCE to establish the enrollment which prevented us from taking any action on the account until the enrollment was complete. On November 8, 2022, the account was successfully opted out, confirmation number ********* We attempted to provide the customer with confirmation via email; however, the email was undeliverable. The customer's account will be returned to SCE on their next meter read following a 5-business day processing window. Unfortunately, accounts cannot be transferred in the middle of a billing cycle.

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to open a new *** account, XXXXXXXXXXXX for a financial assistance plan. When my new bill came, the Clean Power Alliance had not adjusted their billing to reflect my CARE discount. They over charged me and I want the billing adjusted to reflect their advertised rates with credit for CARE members. Thank you. CLEAN POWER ALLIANCE Your rate: DOMESTIC Service Account: XXXXXXXXXX Billing period: ******** to ******** *** days) Generation Charges Lean Power - Total ********* *** @ 0.XXXXX ******* Lean Power - Total ******** *** @ 0.XXXXX ****** Energy Surcharge ***** Sub-Total of CPA Generation Charges ******* Your New Charges *******

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 8, 2022/10/28) */ Thank you for contacting Clean Power Alliance (CPA). Mr. ******* ***** contacted CPA via email on October 12, 2022, with this billing inquiry, and we resolved the matter on the same day. The customer opened a new account, and his CARE status was not received on time. His CARE status has been updated, and he **** be rebilled with the correct rate and charges, which **** be displayed on the next ****.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I know there's a law saying default provider and all. You guys claim to send letters out that I am enrolled but yet none of these letters are sent certified to ensure the communication reaches me.i had no knowledge of being billed enrolled. Till today when I looked up the ************ on the bill. I live in apartments and there's not even no solar panels here like my house in ********* I check my mail every day and never got anything. Yes it's on the ****** bill but I thought I was just with ****** and was not aware you guys have access to my personal information. I have opted out but I would like reimbursement for being signed up, billed, and haveing access to my personal information with out ensuring and certifiing I was informed. I had no knowledge of it and there is no way to prove I was informed. I can call ****** so they can make adjustments to my bill to cover the electricity I used. I have no problem with that. As a company conducting business in ********** I hope you guys can reimburse be for my past bills which is just 4 or 5 I think now. I already have legal counsel but they advised I try to resolve it with the buisness first and go from there, and if they need to step in they will. Also I have been a victim of identity ***** so having access to my personal information with out my knowledge is also a concern. I just want ************* and your records clear of any information of mine you may have.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/11) */ We apologize for your negative experience with Clean Power Alliance's ***** enrollment process. California's Community Choice Aggregation ***** law requires Clean Power Alliance to become the default provider of electric generation services for customers within our service area, this means that all customers are automatically enrolled. Therefore, Clean Power Alliance operates as an opt-out program, but we were created to give our communities new energy options, so choice is very important to us. We provide two written notices to our customers when beginning service so that you can make informed decisions regarding the type of electricity you want, where your electricity comes from and how your dollars are spent. According to our records, your notices were mailed on June 1, 2022 and July 6, 2022 to the mailing address on file. In reference to your bill, since *** charges are itemized on the *** bill, customers often think it is an additional charge, but it is not an additional charge. The *** charge replaces what *** would have charged customers and your bill is based on how much electricity you use during the billing period. Your usage for the month is measured in kilowatt-hours (kWh) and is determined by reading your electric meter. In other words, we "fill the wires" with cleaner electricity that we have purchased, and *** continues to deliver your power, read your electric meter, send you one monthly bill, and provide the same maintenance and other services they always have. Protecting customers' data is very important to us, please feel free to review ****** privacy policy. **********************************************

• Initial Complaint

  Date:10/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my electric bill and noticed a large charge added labeled Green Power Alliance. I did not sign up for this and am extremely angry that I have been billed for a service that I had no choice in. I would like my bill to be credited and or a refund.

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/11) */ Thank you for reaching out regarding Clean Power Alliance's ***** enrollment process. Clean Power Alliance operates as a Community Choice *********** program. Community Choice *********** is also commonly known as *** or Community Choice Energy. In 2002 California Assembly Bill *** was passed to establish Community Choice ************ a new way for California communities to provide residents and businesses with a choice of electric providers and sources of electricity. *** is an opportunity to change the electricity market and provides residents and businesses with a new choice. A *** agency functions as a new electricity provider and is entirely locally operated and administered. The new agency buys power on the open market, encouraging the kind of competition that can result in more renewable energy sources contributing to the energy grid at lower rates. California's *** law requires Clean Power Alliance to become the default provider of electric generation services for customers within our service area, this means that all customers are automatically enrolled. Therefore, Clean Power Alliance operates as an opt-out program, but we were created to give our communities new energy options, so choice is very important to us. We provide written notices to our customers when beginning service so that you can make informed decisions regarding the type of electricity you want, where your electricity comes from, and how your dollars are spent. According to our records, you became a *** customer effective July 16, 2021, and your notices were mailed on July 28, 2021, and September 1, 2021. In reference to your bill, since *** charges are itemized on the *** bill, customers often think it is an additional charge, but it is not an additional charge. The *** charge replaces what *** would have charged customers and your bill is based on how much electricity you use during the billing period. Your usage for the month is measured in ************** ***** and is determined by reading your electric meter. In other words, we "fill the wires" with cleaner electricity that we have purchased, and *** continues to deliver your power, read your electric meter, send you one monthly bill, and provide the same maintenance and other services they always have. We value your business and hope the information provided helps you make an informed decision. If you have any questions about your account, please feel free to contact us at ************ **** XXX-XXX-XXXX) or **************************************