Business ProfileforMetropolitan Animal Specialty Hospital

I took my cat here to receive emergency care for a suspected diabetes diagnosis. After charging twice as much as other facilities, they confirmed the diagnosis and had a nurse show me how to administer insulin in their parking lot. She instructed me to administer 5x times the amount than what was actually prescribed. As a result my cat had two hyperglycemic episodes and almost died each time. Upon my last visit, they realized that they messed up and provided me with instructions that should have been provided the first time. They also offered a $70 discount on new charges and thought that would be sufficient as a consolation gift. Considering that I paid them over $5000, that is a slap in the face. I refused to pay the additional money they wanted me to pay and they stopped all communication with me and stated they would be sending the charges to a credit agency. They stated it's my word against theirs since the wrong instructions happened while I was alone with their nurse and there is no one else that can prove my claims. I have proof that they did not provide correct instructions since they gave discharge paperwork that was more specific and had a vet assistant call me ahead of time and cover the information for my last visit. That did not happen during the first visit and the original nurse wasn't even sure of what the feeding schedule should be for my cat while giving the insulin. She had to go back inside and confirm that with a vet. I was also charged $100 without my consent on a day that my cat was not treated (7/27). Their staff refused to provide me with a reason for the charge or an invoice.