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Find a Location

GameFly Holdings has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • GameFly Holdings

      6701 Center Dr W #670 Los Angeles, CA 90045-1555

    • Game Fly

      1 Herron Avenue Pittsburgh, PA 15202

    • GameFly Holdings

      PO Box 30013 Tampa, FL 33630-3013

    • Game Fly

      Po Box 535280 Pittsburgh, PA 15253

    • Gamefly

      12860 Interurban Ave S Tukwila, WA 98168

    Business ProfileforGameFly Holdings

    Video Game Rentals
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers on-line rental and purchasing of video games by mail.

    Business Details

    This is a multi-location business.

    Find a Location

    GameFly Holdings has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • GameFly Holdings

        6701 Center Dr W #670 Los Angeles, CA 90045-1555

      • Game Fly

        1 Herron Avenue Pittsburgh, PA 15202

      • GameFly Holdings

        PO Box 30013 Tampa, FL 33630-3013

      • Game Fly

        Po Box 535280 Pittsburgh, PA 15253

      • Gamefly

        12860 Interurban Ave S Tukwila, WA 98168

      Location of This Business
      6701 Center Dr W #670, Los Angeles, CA 90045-1555
      Years in Business:
      21
      Business Started:
      9/1/2002
      Business Incorporated:
      9/1/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Scott Regier, Customer Service Manager
      Contact Information

      Principal

      • Mr. Scott Regier, Customer Service Manager

      Customer Contact

      • Mr. Scott Regier, Customer Service Manager

      Customer Complaints

      29 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      I ordered a game that never arrived ***** ring that was shipped on the 20th of June and it's now July 1st and still nothing brought the game so that way if it showed but still the game never came and the case supposedly arrives on July 2nd. The cancelled my account for no reason calling it fraudulent

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nikki S

      1 star

      02/25/2024

      This is a horrible game rental business. It takes 2 weeks to get your games in. Sometimes you dont get them at all and then they say they have been returned. They charged me $70 for a game that they said that I received but I never received it. And then they credited me because they said they got it back. This is the second time I have done business with them and the same thing happened a year ago. They charge a monthly fee for game rental but sometimes you barely get one game a month horrible customer service in business. Do not waste your money here. It would be better to go buy games at the pawnshop try them out and then sell them again.

      Local BBB

      BBB of Los Angeles & Silicon Valley

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