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Business Profile

Web Design

American Web Coders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business should not be allowed to operate! The primary reason is for its ethical standards, or lack thereof. Over the last two years, I have used this company to create my nonprofit organization's website and to maintain it. From the start, this organization was extremely difficult to work with (the website took 5 months!) and didn't seem to care or have any sense of urgency on doing a thorough job for me or my nonprofit organization. Because of this initial poor experience, one of my board members filed a complaint to which the person I was working with began harassing her to take down the review (UNETHICAL!). He was only concerned about his job and not anything she had said as far as the poor service. Fast forward, I start receiving phone calls literally the day before I supposedly need to renew my hosting platform for the year and the certificate. I'm not a coder, and I don't build websites, but to me, all this seems suspicious. I don't get invoices or advanced notice - Just sudden phone calls from this company saying I owe them money. I have requested changes to be made to my website which have taken excessively long to be made. When I make payments to them, I make it to unknown, third party on ****** (also suspicious). In 2024 alone, I paid $249 (again, I was notified last minute by a phone call) to renew my website platform and then American Web Coders came back and said I need to pay at least $399 for a year of security, which I didn't have to pay before, and they acknowledged that! When I said I would have to look elsewhere for security because of the price, they asked me what I could do, and I said $50, which they then accepted. This is extortion! On 7/16/24, I went to my organization's website only to get a message that says "Account Suspended". I contacted them on that day and last week (to which I let them know I would be taking further action)- No response. My site still is down! I want my money back, so I can invest in a reliable website org!

  • Initial Complaint

    Date:04/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company consistently makes false statements about cost to build a fully functional website and then demands more money in order for it to function properly. Now that Im cutting ties they are holding my website hostage and refuse to provide the credentials and intellectual property. I have a contract stating these items belong to me. They are asking for another $1,000 to provide that info but I believe its a last effort to get more money and not provide the information. Ive consulted experts in the field who believe they likely didnt pay their server hosting fees and are trying to collect as much money as possible before closing their doors. Something is seriously off with this company. This hosting migration came out of nowhere and no industry expert agrees that migration comes out of nowhere.

  • Initial Complaint

    Date:10/21/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a website.Paid for an APP that was to be completed in February 2022-Not done, and no one will answer my calls.Have a phone number on the website I have no access to.Have a newsletter on the website I have no access to.Have an email address that was dismantled-Have no idea if a customer made a purchase or if they have a question.Social medica sites I have no access to.Seeking a full refund of $7505.00

  • Initial Complaint

    Date:10/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $7505.00 Had a website created.Paid for an APP to be created/completed by February 2023-Still not done, and no one will *************.Paid for a ***** number that's on my website that I have no access to.Had an email created that was dismantled-Have no idea if a purchase has been made on my website, or if a customer has a question.A newsletter on my website I have no access to.Social media sites I have no access to.No one will fix the problems.SEEKING A FULL REFUND. AND ONCE PAID, HAVE THE WEBSITE TAKEN DOWN.

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2022, I paid American Web Coders (**************************************) an amount $400 to design and host a website for 12 months. The Payment was confirmed November 11, ******) ************** took seven weeks plus before hosting.2)Hosting began around January 5 3)The $400 paid covered content writing but I ended up writing the content myself and they never made a refund.4) Eight (8) months into hosting, Precisely, September 8, 2023, American Web Coders took down the website claiming the 12 month hosting is expired.5) American Web Coders is demanding $350 to renew Hosting.6) I asked for my website files so I can take it elsewhere for hosting they refused. They asking that I pay $800 before it can be released.7) All efforts to resolve proved abortive.8) One ********* said no matter what I do, she will destroy the files if I don't pay the money and I will lose.Desired Resolution:(1) I want my website hosting restored immediately till the the end of a 12 month term as agreed in the beginning which will be January 4, **** (2) I want copies of my website files which I paid for sent to me free of any extra charge so I can take it elsewhere for hosting. I paid for the design. Therefore, it is my property.

  • Initial Complaint

    Date:09/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very simple. Our ********************** bought a domain and design services from company A. We then paid for the transferral of domain and a new design from AWC. After a initial design (wordpress site, not much customization other than heavy plugin-installation and use) we were asked to pay for "a lifetime" of support. Later they told us we are on a shared server and that the server ran out of space. they then proceeded to suspend and then delete our ****** workspaces mailboxes claiming space limits (even though these mailboxes are on ****** servers) They told us our wordpress and php versions are out of date and we need to PAY for these to be updated (on the shared server...) They told us our SSL certificate expired and we need to upgrade to TLS, based on their correspondence and "urgent recommendation from the ***** (which is just a regulatory agency and doesn't correspond with anyone) We asked for delegate access back to our OWN domain, and never got it. They tried to extort us for services in order to regain access to our domain; asking for another "lifetime support" payment, this time on a "dedicated server".So we were repeatedly lied to, gaslit and misled in order to pay for ill-defined services and constant upgrades. It seems to be a company of 80% sales and 20% tech. When their clients don't pay them for a while, they invent new urgent services.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a website that is not finish properly. There are error and mistakes that need to be fix. I have been trying to get this issue resolve for over several months and still no response. I requested my credentials so I can hire someone else to *****************. No luck on that neither. Furthermore, every two months they call me asking me for money and put the website down. At this point, I realize that they are scammers. I want my money back.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I acquired the service of American Web Coders back in October of 2022. I requested a shopify Ecommerce website to be built, instead they pushed for a WordPress site to be built instead. The request was for a fully automated website, that never materialized. Needless to say, the website is not functional, and I had to hire new developers from a different company to revamp the website. American Web Coders is no longer answering calls, The developers that was working on my site, or either no longer working for the company or they are on leave. I sent a certified letter to the company explaining my concerns, which was returned. This is one of the worst companies I ever encountered, I lost more than $6,000 behind this company.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged AWC to build my shopify website in 2022 and they did. My account manager upsold me annual maintenance in March 2023. I was notified in May that my account manager had left the company. In June my new account manager *********************** phoned me and tried to upsell me search engine optimization. I told him no and that I needed some work done that was covered under my annual maintenance plan. ****** said I didnt have annual maintenance and requested that I send him proof of payment. I forwarded my receipt from AWC biling department dated 3/20/23. Now ****** refuses to answer phone calls, texts and emails. I have contacted AWC billing group, sales and general information and all refuse to respond to my requests. At this point NO WORK has been performed on my website since payment of my maintenance plan on 3/20/23

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company first sold me what I thought was a new website, but turned out to be just a "revamp" of an existing website, then submitted a beautiful redesign as their first communication with me. When I said I loved it, they informed me that it was not included in what I had purchased... so I gave them more money... Once they finally got around to building my new website, they kept modifying images I sent them to use, so the end result was horrid and ugly and very slow. When I got on the phone to request changes, they told me I would need to spend another $1200 to get my own hosting platform if I wanted the website to upload faster and they provided another version of the website which was ugly in a completely different way. No matter what they offered in the beginning, the result was always ugly and needed more money to make it better. By the time they told me I needed my own webhosting, I called GoDaddy (A+ BBB rating) and was told I absolutely did not need anything like that for my simple little website. I contacted AWC and asked for a refund since I now had proof they had been lying to me and still did not have a usable website after spending over $2000. They offered me a $500 refund... I did not want to pay them $1500 for torturing me with my website for 2 months, so I am working with my bank to get my money back. Reading all the other complaints, this seems to be their normal way of doing business... this complaint will bring their total complaint up to 20, all for the exact same scam... never hiring anyone without checking BBB rating again!

American Web Coders is NOT a BBB Accredited Business.

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