Customer ReviewsforForever 21 aka F21 OpCo, LLC

Ordered a package and never received it , call the agent 3 times. Not only they are super rude and refuse to help since they said we sent the tracking email to you , you need to call DHL company to see where your packages location from this point I will never shop this company ever again!

The Forever 21 store location at *************** has the worst customer service I've seen! The **************** alike ignore their customers, it makes the shopping experience unpleasant. Thanks. ************************

I ordered something online on Jan 25 for instore pick up and didnt see I got the email that it had arrived on Jan 30 and the last day was feb 6 to pick it up and I waited too long before I found it it was already past the pick up date. So it said it would automatically return after that date and I thought it would refund me automatically but no I had to contact them and they officially canceled the order on feb 24 but its been a month since I initially ordered and havent gotten the refund whenever I live chat they tell me that there was an error on their end and just kept telling me to wait so I ended up just disputing it with my bank. So beware of that! They wont refund you and just say 1-2 business days then 2-5 and so on

I placed an online order with Forever 21 relying on the integrity of the business to be delivered to one of their locations at **************** ************** ** only to get told that my order didn't exist. I called customer service. **************** assured me that the store has had my order since February 1, 5 days already. However, the store stated they didn't have my order nor did it exist in their system. Very disappointing. I expected more from Forever 21.

My package was stolen and forever21 did absolutely nothing to help resolve or come to a mutual resolution. I cannot express enough how i will never shop your establishment again!!!

My daughter, who is a minor, made a purchase on their app using a gift card, but never received a confirmation email. I contacted the company via their chat app and the person on the other end kept asking repetitive questions not actually helping the situation. Then said he/she needed to escalate the issue to their manager because they couldnt find the information and my daughter would receive an email. The employee kind of rushed to get off the chat which lead me to believe nothing would actually happen. Its been 3 days and no response. Since the order was placed and since no items are being shipped I want the money put back on her gift card immediately.

I placed an order online at the end of November 2023. On November 29, 2023, an email confirmation was sent to notify the order was on its way with the tracking number. When I checked for delivery a few days later, the delivery comment said the package was "out for delivery" at 9 a.m., and at 1:20 p.m., the comment said "not safe to leave" without ever indicating why and not F21 or the delivery vendor ever contacted me to make an effort for the delivery attempt. 12/15/2023, I made an effort to contact F21 as I fear this package will not be delivered to me successfully and may even be "lost/missing," which I do not want to be responsible for since it was not delivered to me. I tried the online agent, and after connecting and providing my information and my confirmation number, the agent never replied, and our chat got disconnected. I called the toll-free number and waited for an agent. Spoke to the agent and described the situation and how this would've been handled more efficiently. The agent said, looking at the record, the vendor has not been able to deliver, and the package has been returned and is on its way back to us F21. However, until they receive the package, a refund will take at least 2-3 weeks. I advised the agent I would like to escalate and speak to a supervisor, and I was put on hold. Then, the agent came back on the phone line to advise that no supervisor was available and that they would only be able to call me back 24 - 36 hours later. Then I got disconnected. It is very frustrating and unprofessional, and they are holding my money, which I am not responsible for due to the undelivered package being on its way back to the F21 online.

Forever 21's customer service is horrendous and this company is doing extremely unethical things to its customers. They charged me for an order that they cancelled, and then refused to refund me. I'm pretty sure it is illegal to sell something to someone and then fail to send the purchased item. I've been fighting the company for 10 days now trying to get my money back. I've spoken to countless customer service agents, each time waiting 2 hours in the chat queue and hours over the phone. Each time, they hang up on me when I ask to speak with their supervisor for the refund. There is literally no way to talk to customer service without waiting HOURS just for them to hang up on you. I ended up filing a dispute with my credit card company, which was resolved. However, BEWARE of purchasing from Forever 21. They will cancel your order, overcharge you, and it will be impossible to get your money back from them. Completely unethical.

I bought a pair of boots and they got ruined after walking while wearing them for one day. I went to the store being super nice and the girl at the front desk was super rude, told me she had nothing to do with the quality of the shoes, and told me to call customer service. I did, they apologized and promised me a resolution in 72 hours ***. I got a call from the girl at the store, being once again very unpleasent, asking me why I had called to complain about them. I told her I didn't call to complain about her, that I had called -as she has suggested herself- to explain what had happened, and the woman at the phone was very surprised by the treatment at the store, but I had called only to ask for a refund. She said they wou ld call me, they never did. This happened several times, I asked for a case number which changed overtime as the issue escalated. I called again, they apologized, and told me they would call This never happened, so I called again. Right now, I'm calling for the 6th or 7th time and I've been waiting for an hour, still no response. I feel disrespected and lied to, I wasted hours of my time at this point, and I don't think the refund will even be enough to make me feel better after so much disrespect towards me as a customer. Basically booooo terrible terrible customer service

They out late fees on one account on the same day the payment is due